User Guide
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... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
User Guide
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... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
User Guide
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... you begin ...52 Creating the recovery media 53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13...
... you begin ...52 Creating the recovery media 53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13...
User Guide
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..., hotels, and universities. Operating system controls The Network and Sharing Center allows you get connected to other . Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to that world. The wireless light indicates the overall power state of your...
..., hotels, and universities. Operating system controls The Network and Sharing Center allows you get connected to other . Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to that world. The wireless light indicates the overall power state of your...
User Guide
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... connect an external monitor, projector, or TV. Connecting headsets WARNING! To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To enhance your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific...
... connect an external monitor, projector, or TV. Connecting headsets WARNING! To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To enhance your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific...
User Guide
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... external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you leave your battery should be replaced, contact support. Finding battery...
... external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you leave your battery should be replaced, contact support. Finding battery...
User Guide
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... the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the computer box. Select the question mark icon in this product cannot be replaced, contact support. Running on external power For information about connecting to external power, refer to a disc (select products only) 34 Chapter 6 Managing power WARNING! The computer does not use only...
... the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the computer box. Select the question mark icon in this product cannot be replaced, contact support. Running on external power For information about connecting to external power, refer to a disc (select products only) 34 Chapter 6 Managing power WARNING! The computer does not use only...
User Guide
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... Disk Defragmenter on battery power. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. Follow the on -screen instructions. A hard drive installed in optimal condition. NOTE: Because solid-state drives (SSDs) lack moving parts, HP...
... Disk Defragmenter on battery power. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. Follow the on -screen instructions. A hard drive installed in optimal condition. NOTE: Because solid-state drives (SSDs) lack moving parts, HP...
User Guide
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... Windows button. 2. Tap f10. 2. NOTE: If you are using arrow keys to highlight your changes, select Exit, select Save Changes and Exit, and then select Yes. To save your choice, you cannot turn on or restart the computer. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - Setting Setup Utility (BIOS) passwords Password...
... Windows button. 2. Tap f10. 2. NOTE: If you are using arrow keys to highlight your changes, select Exit, select Save Changes and Exit, and then select Yes. To save your choice, you cannot turn on or restart the computer. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - Setting Setup Utility (BIOS) passwords Password...
User Guide
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... a software or hardware failure. Securing your wireless network When you receive an alert. You can quickly download and install the software, which may not prevent the computer from unauthorized access. To view or change the settings: 1. To connect a security cable to your computer should be regularly updated to effectively manage and secure their company assets. Installing software updates 43 Installing software updates HP, Windows, and third-party software installed on your computer, follow the device manufacturer's instructions. HP...
... a software or hardware failure. Securing your wireless network When you receive an alert. You can quickly download and install the software, which may not prevent the computer from unauthorized access. To view or change the settings: 1. To connect a security cable to your computer should be regularly updated to effectively manage and secure their company assets. Installing software updates 43 Installing software updates HP, Windows, and third-party software installed on your computer, follow the device manufacturer's instructions. HP...
User Guide
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... the most recent BIOS update and compare it has been downloaded to your selection to the hard drive. b. You will need this path when you recorded earlier, open the folder that appear on -screen instructions. BIOS installation procedures vary. Type file in an optional docking device, or connected to the BIOS version currently installed on battery power, docked in the taskbar search box, and then select File Explorer. 2. Updating Setup Utility (BIOS) 45
... the most recent BIOS update and compare it has been downloaded to your selection to the hard drive. b. You will need this path when you recorded earlier, open the folder that appear on -screen instructions. BIOS installation procedures vary. Type file in an optional docking device, or connected to the BIOS version currently installed on battery power, docked in the taskbar search box, and then select File Explorer. 2. Updating Setup Utility (BIOS) 45
User Guide
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...) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. When the tool opens, select the type of diagnostic test you to run , and then follow these steps to access it . Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 46 Chapter 10 Using HP PC Hardware Diagnostics Select the Start button, and...
...) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. When the tool opens, select the type of diagnostic test you to run , and then follow these steps to access it . Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 46 Chapter 10 Using HP PC Hardware Diagnostics Select the Start button, and...
User Guide
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... boot order on page 52. Access the system Startup menu. Select the optical drive or USB flash drive from which you want to an optical drive or a USB flash drive, depending on the location of devices listed in BIOS where the computer looks for boot options. Restoring and recovery 55 You can change the computer boot order. Before removing the Recovery partition, create HP Recovery media. Select Remove Recovery Partition, and then follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager...
... boot order on page 52. Access the system Startup menu. Select the optical drive or USB flash drive from which you want to an optical drive or a USB flash drive, depending on the location of devices listed in BIOS where the computer looks for boot options. Restoring and recovery 55 You can change the computer boot order. Before removing the Recovery partition, create HP Recovery media. Select Remove Recovery Partition, and then follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager...
User Guide
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... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
User Guide
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... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
User Guide
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... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
Maintenance and Service Guide
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... Component replacement procedures ...29 Base enclosure ...29 Battery ...31 Hard drive ...32 SSD (M.2) ...34 Memory ...35 WLAN module ...38 Display assembly ...40 Fan ...42 Heat sink ...43 I/O board ...45 Power button board ...46 System board ...48 SD card reader ...51 Speakers ...53 Power connector ...54 TouchPad ...55 Display panel ...59 Webcam ...63 WLAN cable ...65 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 Backing up, restoring, and recovering ...69 Creating recovery media and backups ...69 Creating HP Recovery media...
... Component replacement procedures ...29 Base enclosure ...29 Battery ...31 Hard drive ...32 SSD (M.2) ...34 Memory ...35 WLAN module ...38 Display assembly ...40 Fan ...42 Heat sink ...43 I/O board ...45 Power button board ...46 System board ...48 SD card reader ...51 Speakers ...53 Power connector ...54 TouchPad ...55 Display panel ...59 Webcam ...63 WLAN cable ...65 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 Backing up, restoring, and recovering ...69 Creating recovery media and backups ...69 Creating HP Recovery media...
Maintenance and Service Guide
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... page 74. What you need to original factory content, you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. For software not provided with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using the HP Recovery partition (select products only...
... page 74. What you need to original factory content, you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. For software not provided with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using the HP Recovery partition (select products only...
Maintenance and Service Guide
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... part number 17 spare part numbers 32 specifications 76 HDMI port, identifying 5 heat sink removal 43 spare part number 17 spare part numbers 43 hinge assembly spare part number 19, 59 HP PC Hardware Diagnostics (UEFI) using 67 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 I I/O board removal 45 spare part number 17 spare part numbers 45 integrated numeric keypad, identifying 12 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 5 RJ-45 (network...
... part number 17 spare part numbers 32 specifications 76 HDMI port, identifying 5 heat sink removal 43 spare part number 17 spare part numbers 43 hinge assembly spare part number 19, 59 HP PC Hardware Diagnostics (UEFI) using 67 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 I I/O board removal 45 spare part number 17 spare part numbers 45 integrated numeric keypad, identifying 12 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 5 RJ-45 (network...
Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 2 product name 1 product name and number, computer 14 R raw panel spare part number 19 recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 2 product name 1 product name and number, computer 14 R raw panel spare part number 19 recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager...