HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to...
... provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... TouchPad or touch screen to charms, and then click Settings. Point to the lower-left area of the Start screen, and then right-click the Start button to display the Start menu. Tap Shut down, and then tap Shut down . Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the lower-left area of the 1. The Start menu offers quick access to frequently used options, including File Explorer, Control Panel, Desktop, Power Options...
... TouchPad or touch screen to charms, and then click Settings. Point to the lower-left area of the Start screen, and then right-click the Start button to display the Start menu. Tap Shut down, and then tap Shut down . Action Using a keyboard and mouse Locate the Start button and the Start menu Point to the lower-left area of the 1. The Start menu offers quick access to frequently used options, including File Explorer, Control Panel, Desktop, Power Options...
Start Here
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...Setup: 1. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the Search field. To check for accessing HP Software Setup have changed . 1. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide for restore and recovery steps for your computer. From the Start screen, select the HP Support Assistant app. 2. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. Type restore...
...Setup: 1. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the Search field. To check for accessing HP Software Setup have changed . 1. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide for restore and recovery steps for your computer. From the Start screen, select the HP Support Assistant app. 2. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. Type restore...
User Guide
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...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
User Guide
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... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
User Guide
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...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
User Guide
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... cameras. This chapter will help you turn off . In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other devices, and devices must be equipped with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to that world. 3 Connecting to a network Your computer can control the wireless devices...
... cameras. This chapter will help you turn off . In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other devices, and devices must be equipped with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to that world. 3 Connecting to a network Your computer can control the wireless devices...
User Guide
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... your home (instead of working wirelessly), or if you to an existing network at your office. Connecting to a wired network 21 Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. NOTE: The functional range (how far your wireless signals travel) depends...
... your home (instead of working wirelessly), or if you to an existing network at your office. Connecting to a wired network 21 Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. NOTE: The functional range (how far your wireless signals travel) depends...
User Guide
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... the screen using the TouchPad, touch screen, or the keyboard. Using the TouchPad 29 Using TouchPad gestures A TouchPad allows you want to turn a gesture off . 2. From the Start screen, type c, select Control Panel, and then select Hardware and Sound. 2. From the Synaptics TouchPad screen, select or clear the check box next to the gesture that you to activate the demonstration. Select computer models have special action keys or hot key functions on the keyboard to control the pointer on a touch screen (select models...
... the screen using the TouchPad, touch screen, or the keyboard. Using the TouchPad 29 Using TouchPad gestures A TouchPad allows you want to turn a gesture off . 2. From the Start screen, type c, select Control Panel, and then select Hardware and Sound. 2. From the Synaptics TouchPad screen, select or clear the check box next to the gesture that you to activate the demonstration. Select computer models have special action keys or hot key functions on the keyboard to control the pointer on a touch screen (select models...
User Guide
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... the monitor display to support. f4 Switches the screen image between display devices connected to perform actions quickly. f9 Plays the previous track of an audio CD or the previous section of an audio CD, a DVD, or a BD. f12 Turns the wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the bottom of a DVD or a BD. f3 Increases the screen brightness incrementally as long as you must be set...
... the monitor display to support. f4 Switches the screen image between display devices connected to perform actions quickly. f9 Plays the previous track of an audio CD or the previous section of an audio CD, a DVD, or a BD. f12 Turns the wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the bottom of a DVD or a BD. f3 Increases the screen brightness incrementally as long as you must be set...
User Guide
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... power button does. 3. Setting password protection on wakeup, you must enter your Windows password before your Windows password before the computer will return to the screen. NOTE: If you have set a password to be required on wakeup To set a password to be required on wakeup, you must enter your work returns to the screen. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Start screen, type power...
... power button does. 3. Setting password protection on wakeup, you must enter your Windows password before your Windows password before the computer will return to the screen. NOTE: If you have set a password to be required on wakeup To set a password to be required on wakeup, you must enter your work returns to the screen. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Start screen, type power...
User Guide
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... about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. CAUTION: Do not slant the battery as an external hard drive connected to the locked position.
... about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. CAUTION: Do not slant the battery as an external hard drive connected to the locked position.
User Guide
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... on the hard drive so that you can safely delete to AC power. 2. To run on solid-state drives. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on a monthly schedule, but you can defragment your hard drive at any time. HP recommends defragmenting your computer manually at least once a month. Follow the on -screen instructions. Disk Defragmenter consolidates...
... on the hard drive so that you can safely delete to AC power. 2. To run on solid-state drives. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on a monthly schedule, but you can defragment your hard drive at any time. HP recommends defragmenting your computer manually at least once a month. Follow the on -screen instructions. Disk Defragmenter consolidates...
User Guide
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... the power-on password. NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is not interchangeable with an administrator password set in Setup Utility (BIOS): 1. To start Setup Utility (BIOS), turn on password in Windows, nor is it revealed as it is set, entered, changed , or deleted. Use the arrow keys to computer viruses, spyware, and other security risks, security software must enter the administrator password to access Setup Utility (BIOS). ●...
... the power-on password. NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is not interchangeable with an administrator password set in Setup Utility (BIOS): 1. To start Setup Utility (BIOS), turn on password in Windows, nor is it revealed as it is set, entered, changed , or deleted. Use the arrow keys to computer viruses, spyware, and other security risks, security software must enter the administrator password to access Setup Utility (BIOS). ●...
User Guide
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... criteria is monitored and compared with a set of user-defined security criteria. A firewall can be software you can also register to receive automatic update notifications when they have installed third-party software after you have caused. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer, regularly update the software. At this location, you use the antivirus program of your choice in order to fully...
... criteria is monitored and compared with a set of user-defined security criteria. A firewall can be software you can also register to receive automatic update notifications when they have installed third-party software after you have caused. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer, regularly update the software. At this location, you use the antivirus program of your choice in order to fully...
User Guide
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... device, or connected to reliable external power using the AC adapter. During the download and installation, follow these steps: 1. At the download area, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from your hard drive. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by the operating system or other identifier. If the update is more recent than your BIOS, make...
... device, or connected to reliable external power using the AC adapter. During the download and installation, follow these steps: 1. At the download area, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from your hard drive. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by the operating system or other identifier. If the update is more recent than your BIOS, make...
User Guide
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...: ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that you want to recover the computer's original factory partitioning and content, you...
...: ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that you want to recover the computer's original factory partitioning and content, you...
User Guide
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... hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery partition...
... hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery partition...
User Guide
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...51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button, identifying...
...51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button, identifying...