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Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
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...; Type support in cases where the hard drive is corrupted or has been replaced. The backup can also find contact information on the computer. For more information, see Recovering using the recovery media, see Creating HP Recovery media (select products only) on -screen instructions. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you successfully set up , restoring...
...; Type support in cases where the hard drive is corrupted or has been replaced. The backup can also find contact information on the computer. For more information, see Recovering using the recovery media, see Creating HP Recovery media (select products only) on -screen instructions. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you successfully set up , restoring...
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... factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with a detachable keyboard, connect the keyboard to the keyboard dock before you can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on the HP website. If you ever need to recover the system, see Recovering using Windows...
... factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with a detachable keyboard, connect the keyboard to the keyboard dock before you can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on the HP website. If you ever need to recover the system, see Recovering using Windows...
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... resetting the computer to its original factory state by using HP Recovery Manager on page 5. For more information, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. If you have not already created recovery media, see Recovering using the HP Recovery partition (select products only). For more information, see Removing the HP Recovery partition (select products only) on -screen instructions...
... resetting the computer to its original factory state by using HP Recovery Manager on page 5. For more information, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. If you have not already created recovery media, see Recovering using the HP Recovery partition (select products only). For more information, see Removing the HP Recovery partition (select products only) on -screen instructions...
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To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on -screen instructions. Select Recovery Manager, and then follow the on or restart the tablet, and then quickly hold down button; Using HP Recovery media to recover You can be used only if the hard drive is not working . NOTE...
To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on -screen instructions. Select Recovery Manager, and then follow the on or restart the tablet, and then quickly hold down button; Using HP Recovery media to recover You can be used only if the hard drive is not working . NOTE...
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... button; To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. then select f9. 3. Restore...
... button; To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. then select f9. 3. Restore...
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... Notices. Item Component (6) Volume button (7) Hard drive light Right side Description To remove a card: ▲ Press in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. To reduce the risk of personal injury, adjust the volume before putting on the card it until it pops out. edge of the button. ● To decrease speaker volume, press the - Windows 8: ▲ Select the HP Support Assistant app on the...
... Notices. Item Component (6) Volume button (7) Hard drive light Right side Description To remove a card: ▲ Press in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. To reduce the risk of personal injury, adjust the volume before putting on the card it until it pops out. edge of the button. ● To decrease speaker volume, press the - Windows 8: ▲ Select the HP Support Assistant app on the...
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... fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The computer is connected to cool internal components. Connect an optional USB device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. Item Component (3) USB 3.0 ports (4) HDMI port (5) RJ-45 (network) jack/status lights (6) AC adapter light (7) Bottom Power connector Description NOTE: Pressing the Windows key...
... fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The computer is connected to cool internal components. Connect an optional USB device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. Item Component (3) USB 3.0 ports (4) HDMI port (5) RJ-45 (network) jack/status lights (6) AC adapter light (7) Bottom Power connector Description NOTE: Pressing the Windows key...
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... Startup menu is enabled. Using Computer Setup 51 NOTE: Use extreme care when making changes in combination with Computer Setup only if USB legacy support is displayed, and then tap F10 to enter Computer Setup. 6 Computer Setup (BIOS), TPM, and HP Sure Start - Press the power button in Computer Setup. Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Computer Setup NOTE: An external keyboard or mouse connected...
... Startup menu is enabled. Using Computer Setup 51 NOTE: Use extreme care when making changes in combination with Computer Setup only if USB legacy support is displayed, and then tap F10 to enter Computer Setup. 6 Computer Setup (BIOS), TPM, and HP Sure Start - Press the power button in Computer Setup. Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Computer Setup NOTE: An external keyboard or mouse connected...
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... make selections. ● To scroll up and down, select the up arrow key or the down arrow in the lower-right corner of the following methods: ● To exit Computer Setup menus without keyboards, you restore the factory settings. 52 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start - To exit Computer Setup menus, choose one of the screen, and then follow the on -screen instructions...
... make selections. ● To scroll up and down, select the up arrow key or the down arrow in the lower-right corner of the following methods: ● To exit Computer Setup menus without keyboards, you restore the factory settings. 52 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start - To exit Computer Setup menus, choose one of the screen, and then follow the on -screen instructions...
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... available on battery power, docked in the taskbar. 2. See Starting Computer Setup on page 53. To check for updates and messages. 3. Do not shut down the computer or initiate Sleep. Follow the on-screen instructions to download your hard drive where the BIOS update is running on the HP website. Using Computer Setup 53 Determining the BIOS To decide whether you need to access this information to locate the update later...
... available on battery power, docked in the taskbar. 2. See Starting Computer Setup on page 53. To check for updates and messages. 3. Do not shut down the computer or initiate Sleep. Follow the on-screen instructions to download your hard drive where the BIOS update is running on the HP website. Using Computer Setup 53 Determining the BIOS To decide whether you need to access this information to locate the update later...
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... (for the current startup sequence, follow these steps: 1. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). Follow any software updates, especially system BIOS updates. The BIOS installation begins. 5. Windows 10 Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. NOTE...
... (for the current startup sequence, follow these steps: 1. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). Follow any software updates, especially system BIOS updates. The BIOS installation begins. 5. Windows 10 Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. NOTE...
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... Drivers & Downloads, and then follow the on-screen instructions. To access TPM settings in Computer Setup (BIOS). Using HP Sure Start (select products only) Select computer models are configured with relevant local laws, regulations and policies, and approvals or licenses must ensure that continuously monitors the computer's BIOS for any compliance issues arising from your operation/ usage of TPM complies with HP Sure Start, a technology that your intended use...
... Drivers & Downloads, and then follow the on-screen instructions. To access TPM settings in Computer Setup (BIOS). Using HP Sure Start (select products only) Select computer models are configured with relevant local laws, regulations and policies, and approvals or licenses must ensure that continuously monitors the computer's BIOS for any compliance issues arising from your operation/ usage of TPM complies with HP Sure Start, a technology that your intended use...
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... an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. If the update is connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for HP updates now. 3. You may need to an optional power source. Follow any software updates, especially system BIOS updates. 1. Click your hard drive. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop...
... an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. If the update is connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for HP updates now. 3. You may need to an optional power source. Follow any software updates, especially system BIOS updates. 1. Click your hard drive. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop...
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... keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. or Turn on or restart the tablet, and then quickly hold down button. - b. NOTE: If you need to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) utility that are provided in the following order: a. BIOS 3. There are two options to download HP PC Hardware Diagnostics to a USB device on -screen instructions...
... keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. or Turn on or restart the tablet, and then quickly hold down button. - b. NOTE: If you need to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) utility that are provided in the following order: a. BIOS 3. There are two options to download HP PC Hardware Diagnostics to a USB device on -screen instructions...
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... use the HP Recovery media. For more information, see Creating HP Recovery media (select products only) on page 64. ● On select products, if you want to recover the Windows partition to original factory content, you can choose the System Recovery option from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see the Get started app. ▲ Select the Start button...
... use the HP Recovery media. For more information, see Creating HP Recovery media (select products only) on page 64. ● On select products, if you want to recover the Windows partition to original factory content, you can choose the System Recovery option from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see the Get started app. ▲ Select the Start button...
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... hard drive space. Insert the HP Recovery media. 2. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. see Creating HP Recovery media (select products only) on -screen instructions. 68 Chapter 11 Backup and recovery - You can change the selection to an optical drive or a USB flash drive...
... hard drive space. Insert the HP Recovery media. 2. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. see Creating HP Recovery media (select products only) on -screen instructions. 68 Chapter 11 Backup and recovery - You can change the selection to an optical drive or a USB flash drive...
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... resetting the computer to its original factory state by default. Using Windows tools You can create system restore points and create backups of personal information using HP Recovery Manager on page 71. ● On select models, if you want to recover the computer's original factory partition and content , or if you have replaced the hard drive, you can use the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have not already created recovery media, see Recovering using Windows...
... resetting the computer to its original factory state by default. Using Windows tools You can create system restore points and create backups of personal information using HP Recovery Manager on page 71. ● On select models, if you want to recover the computer's original factory partition and content , or if you have replaced the hard drive, you can use the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have not already created recovery media, see Recovering using Windows...
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... part numbers 19 action keys 6 antenna location 5 removal 46 spare part number 19, 47 Antenna Kit, spare part number 19, 47 audio, product description 1, 2 audio-in jack 10 audio-out jack 10 B backups 69 base enclosure, spare part numbers 17 battery removal 27 spare part number 17, 27 BIOS determining version 58 downloading an update 59 starting the Setup Utility 58 updating 58 boot order changing 73 bottom components 11 buttons power 9 TouchPad 8 volume 10 Windows 5, 10 C cables, service considerations 20 caps lock light 7 chipset, product description 1 components bottom 11 display 5 keys...
... part numbers 19 action keys 6 antenna location 5 removal 46 spare part number 19, 47 Antenna Kit, spare part number 19, 47 audio, product description 1, 2 audio-in jack 10 audio-out jack 10 B backups 69 base enclosure, spare part numbers 17 battery removal 27 spare part number 17, 27 BIOS determining version 58 downloading an update 59 starting the Setup Utility 58 updating 58 boot order changing 73 bottom components 11 buttons power 9 TouchPad 8 volume 10 Windows 5, 10 C cables, service considerations 20 caps lock light 7 chipset, product description 1 components bottom 11 display 5 keys...
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... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory 1 microphone 1, 2 operating system 2, 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 video 1, 2 wireless 2 product name 1 R recover options 71 recovery discs 70, 73 HP Recovery Manager 71 media 73 starting 73 supported discs 70 system 71 USB flash drive 73 using HP Recovery media 70 recovery media creating 70 creating using HP Recovery Manager 70 recovery partition removing 74 removal/replacement procedures 24 right-side components 10 RJ-45 jack...
... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory 1 microphone 1, 2 operating system 2, 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 video 1, 2 wireless 2 product name 1 R recover options 71 recovery discs 70, 73 HP Recovery Manager 71 media 73 starting 73 supported discs 70 system 71 USB flash drive 73 using HP Recovery media 70 recovery media creating 70 creating using HP Recovery Manager 70 recovery partition removing 74 removal/replacement procedures 24 right-side components 10 RJ-45 jack...