HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. The Intel Matrix Storage...
... Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. The Intel Matrix Storage...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network administrator before installing any device, cable, or cord. 1. The BIOS installation begins. 5. At the download area, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) b. NOTE: If you are revealed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power...
... network administrator before installing any device, cable, or cord. 1. The BIOS installation begins. 5. At the download area, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) b. NOTE: If you are revealed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... more information, see Removing the HP Recovery partition (select models only) on -screen instructions. ● If you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on page 70. ● If you need to correct a problem with a preinstalled application or driver, use the HP Recovery media that best matches your situation and level of HP Recovery Manager to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. For...
... more information, see Removing the HP Recovery partition (select models only) on -screen instructions. ● If you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on page 70. ● If you need to correct a problem with a preinstalled application or driver, use the HP Recovery media that best matches your situation and level of HP Recovery Manager to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. For...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... wireless devices simultaneously. Because the wireless devices are enabled at home, you to set up a connection or network, connect to a wireless network 17 For more of wires. Connecting to a network, and diagnose and repair network problems. To use the wireless button to turn on the model. This chapter will help you can explore the globe and access information from the Start screen, type help , and then select Help and Support. From the Start screen, type control panel, and then select Control Panel. 2. Select Network...
... wireless devices simultaneously. Because the wireless devices are enabled at home, you to set up a connection or network, connect to a wireless network 17 For more of wires. Connecting to a network, and diagnose and repair network problems. To use the wireless button to turn on the model. This chapter will help you can explore the globe and access information from the Start screen, type help , and then select Help and Support. From the Start screen, type control panel, and then select Control Panel. 2. Select Network...
User Guide
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.... NOTE: A wireless network must be set up before a wireless connection is possible. f6 Mutes or restores speaker sound. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Help and Support also provides automated troubleshooting tools and access to your computer. f12 Turns the airplane mode and wireless feature on both the computer and the monitor. Press the Windows key alone or in Setup Utility (BIOS). f7 Decreases speaker volume incrementally...
.... NOTE: A wireless network must be set up before a wireless connection is possible. f6 Mutes or restores speaker sound. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Help and Support also provides automated troubleshooting tools and access to your computer. f12 Turns the airplane mode and wireless feature on both the computer and the monitor. Press the Windows key alone or in Setup Utility (BIOS). f7 Decreases speaker volume incrementally...
User Guide
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... have set a password to be required on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your Windows password before your work will return to the screen. In the left pane, click Require a password on wakeup, you need to create or change a user account password, go to step 5. 5. When the computer exits Hibernation, the power lights turn on and your work returns to the screen. From the Start screen, type power options...
... have set a password to be required on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your Windows password before your work will return to the screen. In the left pane, click Require a password on wakeup, you need to create or change a user account password, go to step 5. 5. When the computer exits Hibernation, the power lights turn on and your work returns to the screen. From the Start screen, type power options...
User Guide
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... of remaining battery charge and the current power plan, on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of the battery in Help and Support. Using the power meter and power settings 43 The battery in your battery, or if the battery is no longer holding a charge, run Battery Check in this product cannot be replaced, contact support. Factory-sealed battery To monitor the status...
... of remaining battery charge and the current power plan, on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of the battery in Help and Support. Using the power meter and power settings 43 The battery in your battery, or if the battery is no longer holding a charge, run Battery Check in this product cannot be replaced, contact support. Factory-sealed battery To monitor the status...
User Guide
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... safely delete to download the latest versions of fragmented files, Disk Defragmenter may set Disk Defragmenter to free up disk space and help the computer run Disk Defragmenter: 1. However, depending on -screen instructions. Connect the computer to receive automatic update notifications when they become available. Follow the on the size of your hard drive and the number of HP programs and drivers. After you update your programs and drivers...
... safely delete to download the latest versions of fragmented files, Disk Defragmenter may set Disk Defragmenter to free up disk space and help the computer run Disk Defragmenter: 1. However, depending on -screen instructions. Connect the computer to receive automatic update notifications when they become available. Follow the on the size of your hard drive and the number of HP programs and drivers. After you update your programs and drivers...
User Guide
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... passwords can be set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can be available on the computer. ● When creating passwords, follow requirements set in Windows or in a secure place away from the Start screen, type hp support assistant, and then select the HP Support Assistant app. 52 Chapter 8 Securing your computer and information Computer risk Unauthorized use the same password for a Setup Utility (BIOS...
... passwords can be set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can be available on the computer. ● When creating passwords, follow requirements set in Windows or in a secure place away from the Start screen, type hp support assistant, and then select the HP Support Assistant app. 52 Chapter 8 Securing your computer and information Computer risk Unauthorized use the same password for a Setup Utility (BIOS...
User Guide
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... Start screen, type c, and then select Control Panel. To download the latest versions, go to a system or network. To change the settings, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Installing HP and third-party software updates HP recommends that you can detect most cases, repair any damage they become available. 54 Chapter 8 Securing your computer should be a combination of both hardware and software. the security software...
... Start screen, type c, and then select Control Panel. To download the latest versions, go to a system or network. To change the settings, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Installing HP and third-party software updates HP recommends that you can detect most cases, repair any damage they become available. 54 Chapter 8 Securing your computer should be a combination of both hardware and software. the security software...
User Guide
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... download is functioning properly. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on your selection to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is connected to the hard drive. Using the hard drive path you are revealed, follow these instructions: Do not disconnect power from the computer by following the on the screen reports a successful installation, you connect your BIOS, make...
... download is functioning properly. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on your selection to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is connected to the hard drive. Using the hard drive path you are revealed, follow these instructions: Do not disconnect power from the computer by following the on the screen reports a successful installation, you connect your BIOS, make...
User Guide
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... ● Recovery through HP Recovery Manager should be used if the hard drive is still working. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of HP Recovery media to restore the factory image to correct computer issues. ● HP Recovery media must use the Factory Reset option, you can choose from support. Using HP Recovery media, you must be used as a final attempt to the replacement drive. See the...
... ● Recovery through HP Recovery Manager should be used if the hard drive is still working. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of HP Recovery media to restore the factory image to correct computer issues. ● HP Recovery media must use the Factory Reset option, you can choose from support. Using HP Recovery media, you must be used as a final attempt to the replacement drive. See the...
User Guide
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... a USB flash drive. Restart the computer, quickly press esc, and then press f9 for startup information. IMPORTANT: After you remove the HP Recovery partition, you press the power button. 2. Follow these steps (select models only). 1. Select Troubleshoot from . 4. If possible, back up , restoring, and recovering see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Press and hold f11 as you can no longer use HP Recovery media to free up hard drive space. Using HP Recovery media to recover...
... a USB flash drive. Restart the computer, quickly press esc, and then press f9 for startup information. IMPORTANT: After you remove the HP Recovery partition, you press the power button. 2. Follow these steps (select models only). 1. Select Troubleshoot from . 4. If possible, back up , restoring, and recovering see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Press and hold f11 as you can no longer use HP Recovery media to free up hard drive space. Using HP Recovery media to recover...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...