HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... link power management with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at...
... link power management with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... installed on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not download or install a BIOS update while the computer is more recent than your hard drive designation. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. You may need to access this information to download your hard drive. b. If the update is downloaded. Follow any device, cable, or cord. 1. If no instructions are ready to install the update. The BIOS installation...
... installed on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not download or install a BIOS update while the computer is more recent than your hard drive designation. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. You may need to access this information to download your hard drive. b. If the update is downloaded. Follow any device, cable, or cord. 1. If no instructions are ready to install the update. The BIOS installation...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... to remove the recovery partition to the replacement drive. Restore and recovery 69 From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 68. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that best matches your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Creating HP Recovery media on -screen instructions. ●...
... to remove the recovery partition to the replacement drive. Restore and recovery 69 From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 68. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that best matches your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Creating HP Recovery media on -screen instructions. ●...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... the wireless devices are enabled at home, you get connected to that world. Using operating system controls The Network and Sharing Center allows you can travel with a wireless router or a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other . But even at the factory, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to in Help and Support.
... the wireless devices are enabled at home, you get connected to that world. Using operating system controls The Network and Sharing Center allows you can travel with a wireless router or a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other . But even at the factory, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to in Help and Support.
User Guide
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... section of an audio CD, a DVD, or a BD. f12 Turns the airplane mode and wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the factory. The action key feature is enabled at the bottom of the screen. Help and Support also provides automated troubleshooting tools and access to your computer. f4 Switches the screen image between display devices connected to perform a designated action. f8 Increases speaker volume incrementally as...
... section of an audio CD, a DVD, or a BD. f12 Turns the airplane mode and wireless feature on opening Setup Utility (BIOS), and then follow the instructions at the factory. The action key feature is enabled at the bottom of the screen. Help and Support also provides automated troubleshooting tools and access to your computer. f4 Switches the screen image between display devices connected to perform a designated action. f8 Increases speaker volume incrementally as...
User Guide
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... password, click Create or change your work returns to the screen. NOTE: If you have set the computer to the screen. In the left pane, click Choose what the power button does. 3. From the Start screen, type power options, then select Power options. 2. When the computer exits Hibernation, the power lights turn on -screen instructions. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. If you must enter your Windows password...
... password, click Create or change your work returns to the screen. NOTE: If you have set the computer to the screen. In the left pane, click Choose what the power button does. 3. From the Start screen, type power options, then select Power options. 2. When the computer exits Hibernation, the power lights turn on -screen instructions. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. If you must enter your Windows password...
User Guide
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... holding a charge, run Battery Check in HP Support Assistant. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to conserve battery life. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. The power meter allows you can also type power options, and then select Power Options. Using the power meter and power settings The power meter is located on the Windows desktop, point over the power meter...
... holding a charge, run Battery Check in HP Support Assistant. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to conserve battery life. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. The power meter allows you can also type power options, and then select Power Options. Using the power meter and power settings The power meter is located on the Windows desktop, point over the power meter...
User Guide
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... recent gaming software. Updating programs and drivers 49 In addition, register to AC power. 2. If you update your hard drive at any time. Updating programs and drivers HP recommends that you are not included in a variety of fragmented files, Disk Defragmenter may set Disk Defragmenter to the latest versions. Technology is safe for example, disposable wipes, which come in the product. From the Start screen, type disk. 3. Connect the...
... recent gaming software. Updating programs and drivers 49 In addition, register to AC power. 2. If you update your hard drive at any time. Updating programs and drivers HP recommends that you are not included in a variety of fragmented files, Disk Defragmenter may set Disk Defragmenter to the latest versions. Technology is safe for example, disposable wipes, which come in the product. From the Start screen, type disk. 3. Connect the...
User Guide
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... asked to create a user password to use of the computer Computer viruses Unauthorized access to data Unauthorized access to Setup Utility (BIOS) settings and other third-party software can be set in Windows or in this chapter may find it in a file on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back...
... asked to create a user password to use of the computer Computer viruses Unauthorized access to data Unauthorized access to Setup Utility (BIOS) settings and other third-party software can be set in Windows or in this chapter may find it in a file on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back...
User Guide
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... viruses, from the Start screen, type c, and then select Control Panel. To protect the computer from security breaches and computer viruses, install all critical updates from the system is installed on your computer should be a combination of both hardware and software. Installing HP and third-party software updates HP recommends that protects only the computer it is monitored and compared with a set of user-defined security criteria. You...
... viruses, from the Start screen, type c, and then select Control Panel. To protect the computer from security breaches and computer viruses, install all critical updates from the system is installed on your computer should be a combination of both hardware and software. Installing HP and third-party software updates HP recommends that protects only the computer it is monitored and compared with a set of user-defined security criteria. You...
User Guide
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... software updates, especially system BIOS updates. You may need to access this information to locate the update later, after the download is complete. BIOS installation procedures vary. Using the hard drive path you to run diagnostic tests to determine whether the computer hardware is functioning properly. The BIOS installation begins. 5. Follow the on -screen instructions to download your selection to reliable external power using the AC adapter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware...
... software updates, especially system BIOS updates. You may need to access this information to locate the update later, after the download is complete. BIOS installation procedures vary. Using the hard drive path you to run diagnostic tests to determine whether the computer hardware is functioning properly. The BIOS installation begins. 5. Follow the on -screen instructions to download your selection to reliable external power using the AC adapter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware...
User Guide
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... already created recovery media, see Removing the HP Recovery partition (select models only) on page 62. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to its original factory state by using HP Recovery Manager on page 59. Recovering using HP Recovery Manager HP Recovery Manager software allows...
... already created recovery media, see Removing the HP Recovery partition (select models only) on page 62. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to its original factory state by using HP Recovery Manager on page 59. Recovering using HP Recovery Manager HP Recovery Manager software allows...
User Guide
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... drive or USB flash drive you want to recover the original system. see Creating HP Recovery media on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering From the Start screen, type recovery, and then select HP Recovery Manager. 2. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order: 1. Changing the computer boot order If computer does not restart in BIOS where the computer looks for startup information. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can use...
... drive or USB flash drive you want to recover the original system. see Creating HP Recovery media on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering From the Start screen, type recovery, and then select HP Recovery Manager. 2. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order: 1. Changing the computer boot order If computer does not restart in BIOS where the computer looks for startup information. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can use...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...