HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation...
... Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... -screen instructions to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these instructions: Do not disconnect power from your selection to the location on your hard drive where the BIOS update is running on -screen instructions. 4. Identify the most recent BIOS update and compare it has been downloaded to your computer to download your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Using the hard drive path...
... -screen instructions to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these instructions: Do not disconnect power from your selection to the location on your hard drive where the BIOS update is running on -screen instructions. 4. Identify the most recent BIOS update and compare it has been downloaded to your computer to download your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Using the hard drive path...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type help, and then select Help and Support. ● If you have replaced the hard...
... use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type help, and then select Help and Support. ● If you have replaced the hard...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... and Support. From the Start screen, type help you can use operating system controls: 1. For more wireless devices depending on or turn on the model. But even at the factory, you get connected to that world. Using operating system controls The Network and Sharing Center allows you go. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn...
... and Support. From the Start screen, type help you can use operating system controls: 1. For more wireless devices depending on or turn on the model. But even at the factory, you get connected to that world. Using operating system controls The Network and Sharing Center allows you go. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn...
User Guide
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... a monitor is connected to a simultaneous display on opening Setup Utility (BIOS), and then follow the instructions at the factory. f6 Mutes or restores speaker sound. f11 Plays the next track of an audio CD or the next section of a DVD or a BD. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system...
... a monitor is connected to a simultaneous display on opening Setup Utility (BIOS), and then follow the instructions at the factory. f6 Mutes or restores speaker sound. f11 Plays the next track of an audio CD or the next section of a DVD or a BD. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system...
User Guide
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... power lights turn on wakeup To set a password to be required on wakeup, you do not need to reveal the charms. Click Settings, click the Power icon, and then click Sleep. From the Start screen, type power options, then select Power options. 2. Click Change Settings that are currently unavailable. 4. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. Click Require a password (recommended). Click Save changes. 42 Chapter 6 Managing power...
... power lights turn on wakeup To set a password to be required on wakeup, you do not need to reveal the charms. Click Settings, click the Power icon, and then click Sleep. From the Start screen, type power options, then select Power options. 2. Click Change Settings that are currently unavailable. 4. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. Click Require a password (recommended). Click Save changes. 42 Chapter 6 Managing power...
User Guide
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... can also type power options, and then select Power Options. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be easily replaced by users themselves. Finding battery information To monitor the status of remaining battery charge and the current power plan, on the display. ● Select the Power saver setting in HP Support Assistant. Factory-sealed battery To monitor the status...
... can also type power options, and then select Power Options. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be easily replaced by users themselves. Finding battery information To monitor the status of remaining battery charge and the current power plan, on the display. ● Select the Power saver setting in HP Support Assistant. Factory-sealed battery To monitor the status...
User Guide
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... take more efficiently. Follow the on -screen instructions. From the Start screen, type disk. 3. Updates can defragment your hard drive and the number of your programs and drivers on the size of HP programs and drivers. Go to http://www.hp.com/support to your hard drive at any time. Updating programs and drivers 49 Updating programs and drivers HP recommends that can safely delete to free up disk space. 2. After you are not included...
... take more efficiently. Follow the on -screen instructions. From the Start screen, type disk. 3. Updates can defragment your hard drive and the number of your programs and drivers on the size of HP programs and drivers. Go to http://www.hp.com/support to your hard drive at any time. Updating programs and drivers 49 Updating programs and drivers HP recommends that can safely delete to free up disk space. 2. After you are not included...
User Guide
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... data Unauthorized access to Setup Utility (BIOS) settings and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is a group of risks, such as screen-saver passwords, from the computer. Standard security solutions provided by the program. ● Change your passwords at least...
... data Unauthorized access to Setup Utility (BIOS) settings and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is a group of risks, such as screen-saver passwords, from the computer. Standard security solutions provided by the program. ● Change your passwords at least...
User Guide
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... location, you use the antivirus program of your choice in order to fully protect your computer should be kept up to correct security problems and improve software performance. For more information about computer viruses, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. the security software trial offer or purchase the software of user-defined security criteria. Installing software updates HP, Microsoft Windows...
... location, you use the antivirus program of your choice in order to fully protect your computer should be kept up to correct security problems and improve software performance. For more information about computer viruses, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. the security software trial offer or purchase the software of user-defined security criteria. Installing software updates HP, Microsoft Windows...
User Guide
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From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click your BIOS, make a note of damage to reliable external power using the AC adapter. The BIOS installation begins. 5. The tool runs Using HP PC Hardware Diagnostics (UEFI) 57 Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or...
From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click your BIOS, make a note of damage to reliable external power using the AC adapter. The BIOS installation begins. 5. The tool runs Using HP PC Hardware Diagnostics (UEFI) 57 Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or...
User Guide
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... you have not already created recovery media, see Recovering using the HP Recovery partition (select models only). Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using HP Recovery Manager on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery options: ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. What you need for the programs...
... you have not already created recovery media, see Recovering using the HP Recovery partition (select models only). Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using HP Recovery Manager on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery options: ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. What you need for the programs...
User Guide
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...59. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. So before beginning these steps (select models only). 1. Press f11 while the computer boots. - Using HP Recovery media to free up hard drive space. Insert the HP Recovery media that you remove the Recovery partition, create HP Recovery media; To change the computer boot order, which is not working properly. 1. If possible, back up , restoring, and recovering see Creating HP Recovery media on page 62. 3. Follow the on -screen instructions. You...
...59. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. So before beginning these steps (select models only). 1. Press f11 while the computer boots. - Using HP Recovery media to free up hard drive space. Insert the HP Recovery media that you remove the Recovery partition, create HP Recovery media; To change the computer boot order, which is not working properly. 1. If possible, back up , restoring, and recovering see Creating HP Recovery media on page 62. 3. Follow the on -screen instructions. You...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...