Maintenance and Service Guide
Page 5
... ...11 Keyboard base components ...14 Miscellaneous parts ...16 4 Removal and replacement preliminary requirements 17 Tools required ...17 Service considerations ...17 Plastic parts ...17 Cables and connectors ...18 Drive handling ...18 Grounding guidelines ...19 Electrostatic discharge damage ...19 Packaging and transporting guidelines 20 Workstation guidelines 20 5 Slate removal and replacement procedures 22 Component replacement procedures ...22 Display panel assembly ...22 Power button board ...25 Volume control board ...26 Webcam/microphone module ...27 RTC battery...
... ...11 Keyboard base components ...14 Miscellaneous parts ...16 4 Removal and replacement preliminary requirements 17 Tools required ...17 Service considerations ...17 Plastic parts ...17 Cables and connectors ...18 Drive handling ...18 Grounding guidelines ...19 Electrostatic discharge damage ...19 Packaging and transporting guidelines 20 Workstation guidelines 20 5 Slate removal and replacement procedures 22 Component replacement procedures ...22 Display panel assembly ...22 Power button board ...25 Volume control board ...26 Webcam/microphone module ...27 RTC battery...
Maintenance and Service Guide
Page 6
... Diagnostics (UEFI) ...55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 9 Specifications ...57 Dimensions ...57 Operating environment ...57 Input power ...58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups ...59 Creating HP Recovery media (select products only 59 Using Windows tools ...60 Restore and recovery ...61 Recovering using HP Recovery Manager 61 What you need to know before you get started 61 Using the HP Recovery partition (select products only 62 Using HP Recovery media to recover 62 Changing the computer boot order 63 vi
... Diagnostics (UEFI) ...55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 9 Specifications ...57 Dimensions ...57 Operating environment ...57 Input power ...58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups ...59 Creating HP Recovery media (select products only 59 Using Windows tools ...60 Restore and recovery ...61 Recovering using HP Recovery Manager 61 What you need to know before you get started 61 Using the HP Recovery partition (select products only 62 Using HP Recovery media to recover 62 Changing the computer boot order 63 vi
Maintenance and Service Guide
Page 7
Removing the HP Recovery partition (select products only 64 11 Power cord set requirements ...65 Requirements for all countries ...65 Requirements for specific countries and regions 65 12 Recycling ...67 Index ...68 vii
Removing the HP Recovery partition (select products only 64 11 Power cord set requirements ...65 Requirements for all countries ...65 Requirements for specific countries and regions 65 12 Recycling ...67 Index ...68 vii
Maintenance and Service Guide
Page 10
.../g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter Compatible with MiraCast-certified devices Supports Intel WiDi Supports Connected Standby Trusted platform module (TPM) 2.0 (firmware-based support) ● Headphone/microphone combo jack ● micro-HDMI v 1.4 supporting up to 1920×1080 @ 60Hz ● Pogo-pin (10-pin) docking connector (present on slate and keyboard base) ● USB type C 3.1 port Gen 1 supporting charging and data transfer ● USB 2.0 port Detachable, hardcase, keyboard base cover Full-sized, island...
.../g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter Compatible with MiraCast-certified devices Supports Intel WiDi Supports Connected Standby Trusted platform module (TPM) 2.0 (firmware-based support) ● Headphone/microphone combo jack ● micro-HDMI v 1.4 supporting up to 1920×1080 @ 60Hz ● Pogo-pin (10-pin) docking connector (present on slate and keyboard base) ● USB type C 3.1 port Gen 1 supporting charging and data transfer ● USB 2.0 port Detachable, hardcase, keyboard base cover Full-sized, island...
Maintenance and Service Guide
Page 16
... a Type-C connector. To remove a card: ▲ Press in on the card, and then remove it is not charging. 8 Chapter 2 External component identification To insert a card: 1. Connects an optional video or audio device, such as cell phones, laptops, slates, and MP3 players when the slate is on. Right side Component (1) Memory card reader (2) micro-HDMI port (3) USB Type-C (charging) port (4) AC adapter and battery light Description Reads optional memory cards that enable you to provide video output. Insert the card into the memory card reader, and...
... a Type-C connector. To remove a card: ▲ Press in on the card, and then remove it is not charging. 8 Chapter 2 External component identification To insert a card: 1. Connects an optional video or audio device, such as cell phones, laptops, slates, and MP3 players when the slate is on. Right side Component (1) Memory card reader (2) micro-HDMI port (3) USB Type-C (charging) port (4) AC adapter and battery light Description Reads optional memory cards that enable you to provide video output. Insert the card into the memory card reader, and...
Maintenance and Service Guide
Page 30
... in Hibernation, turn the slate on -screen instructions. Position the slate with the display panel facing down, make sure the work surface is off the slate. Use the case utility tool to separate the display back cover (2) from the keyboard/base. For complete and current information on supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then...
... in Hibernation, turn the slate on -screen instructions. Position the slate with the display panel facing down, make sure the work surface is off the slate. Use the case utility tool to separate the display back cover (2) from the keyboard/base. For complete and current information on supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then...
Maintenance and Service Guide
Page 38
... + Bluetooth 4.0 Combo Adapter Spare part number 806723-005 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the slate by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the keyboard/base. 5. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Aux terminal. 2. The #2/ black WLAN antenna cable connects...
... + Bluetooth 4.0 Combo Adapter Spare part number 806723-005 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the slate by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the keyboard/base. 5. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Aux terminal. 2. The #2/ black WLAN antenna cable connects...
Maintenance and Service Guide
Page 40
...;2.9 screw (1) that secures the solid-state drive to install the solid-state drive. 32 Chapter 5 Slate removal and replacement procedures Reverse this procedure to the display back cover. (The solid-state drive tilts up.) 2. Disconnect all external devices connected to slate models equipped with an Intel Atom x7-Z8700 processor. Remove the solid-state drive: 1. Remove the display panel assembly (see Display panel assembly on , and then shut it...
...;2.9 screw (1) that secures the solid-state drive to install the solid-state drive. 32 Chapter 5 Slate removal and replacement procedures Reverse this procedure to the display back cover. (The solid-state drive tilts up.) 2. Disconnect all external devices connected to slate models equipped with an Intel Atom x7-Z8700 processor. Remove the solid-state drive: 1. Remove the display panel assembly (see Display panel assembly on , and then shut it...
Maintenance and Service Guide
Page 44
... system memory, a 64-GB solid-state drive, and the Windows 10 operating system 841768-601 Equipped with model numbers 12-b100 through the operating system. 2. Disconnect the slate from the slate. 3. Remove the system board: 36 Chapter 5 Slate removal and replacement procedures Description Spare part number For use only on page 32, select models only). Disconnect the power from the slate by unplugging the power cord from the keyboard...
... system memory, a 64-GB solid-state drive, and the Windows 10 operating system 841768-601 Equipped with model numbers 12-b100 through the operating system. 2. Disconnect the slate from the slate. 3. Remove the system board: 36 Chapter 5 Slate removal and replacement procedures Description Spare part number For use only on page 32, select models only). Disconnect the power from the slate by unplugging the power cord from the keyboard...
Maintenance and Service Guide
Page 52
... -screen instructions. Turn the keyboard/base upside down through the operating system. 2. Remove the four Phillips PM2.0×3.8 screws (3) that must be accessed by unplugging the power cord from the slate. 3. For complete and current information on supported parts for the keyboard/base, go to the keyboard/top cover. 44 Chapter 6 Keyboard/base removal and replacement procedures Bottom cover Description Bottom cover Spare part number 841544-001 Before disassembling the keyboard/base...
... -screen instructions. Turn the keyboard/base upside down through the operating system. 2. Remove the four Phillips PM2.0×3.8 screws (3) that must be accessed by unplugging the power cord from the slate. 3. For complete and current information on supported parts for the keyboard/base, go to the keyboard/top cover. 44 Chapter 6 Keyboard/base removal and replacement procedures Bottom cover Description Bottom cover Spare part number 841544-001 Before disassembling the keyboard/base...
Maintenance and Service Guide
Page 61
... known as disk drives, display, keyboard, mouse, and printer). Start Setup Utility (BIOS) (see Downloading a BIOS update on page 54. To check for the types of devices installed, the startup sequence of the computer, and the amount of Setup Utility (BIOS) may be in notebook mode and you need to your computer must be available on or restart the computer, quickly press esc, and then press f10. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in the...
... known as disk drives, display, keyboard, mouse, and printer). Start Setup Utility (BIOS) (see Downloading a BIOS update on page 54. To check for the types of devices installed, the startup sequence of the computer, and the amount of Setup Utility (BIOS) may be in notebook mode and you need to your computer must be available on or restart the computer, quickly press esc, and then press f10. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in the...
Maintenance and Service Guide
Page 62
... then select the HP Support Assistant app. - You may need to access this information to the hard drive. b. Type support in the taskbar. 2. At the download area, follow these steps: a. Type file in an optional docking device, or connected to install the update. Do not download or install a BIOS update while the computer is connected to your hard drive. 54 Chapter 7 Using Setup Utility (BIOS) Click Updates, and then click Check for example, filename.exe). Downloading a BIOS update CAUTION: To...
... then select the HP Support Assistant app. - You may need to access this information to the hard drive. b. Type support in the taskbar. 2. At the download area, follow these steps: a. Type file in an optional docking device, or connected to install the update. Do not download or install a BIOS update while the computer is connected to your hard drive. 54 Chapter 7 Using Setup Utility (BIOS) Click Updates, and then click Check for example, filename.exe). Downloading a BIOS update CAUTION: To...
Maintenance and Service Guide
Page 63
... problem. Press f2. BIOS 3. NOTE: To start HP PC Hardware Diagnostics (UEFI), follow the on a convertible computer, your country. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use the keyboard attached. This ID code can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is generated. Connected USB drive NOTE: To download...
... problem. Press f2. BIOS 3. NOTE: To start HP PC Hardware Diagnostics (UEFI), follow the on a convertible computer, your country. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use the keyboard attached. This ID code can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is generated. Connected USB drive NOTE: To download...
Maintenance and Service Guide
Page 67
... computer model. ● Use HP Recovery Manager to the keyboard dock before you successfully set up , restoring, and recovering This chapter provides information about the following methods of creating recovery media and backups are available using HP Recovery Manager on -screen instructions. For information on the recovery options that are available on the HP website. The information in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Creating recovery media and backups The...
... computer model. ● Use HP Recovery Manager to the keyboard dock before you successfully set up , restoring, and recovering This chapter provides information about the following methods of creating recovery media and backups are available using HP Recovery Manager on -screen instructions. For information on the recovery options that are available on the HP website. The information in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Creating recovery media and backups The...
Maintenance and Service Guide
Page 68
... recovery DVDs. Select Create recovery media, and then follow the on-screen instructions. ◦ Be sure that the computer is disabled by default. HP Recovery media can be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering To create HP Recovery media: IMPORTANT: For a tablet with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs...
... recovery DVDs. Select Create recovery media, and then follow the on-screen instructions. ◦ Be sure that the computer is disabled by default. HP Recovery media can be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering To create HP Recovery media: IMPORTANT: For a tablet with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs...
Maintenance and Service Guide
Page 69
... information, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from support. What you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If...
... information, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from support. What you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If...
Maintenance and Service Guide
Page 70
... the power button. This type of recovery can use HP Recovery media to recover You can be used only if the hard drive is not working . or Turn on -screen instructions. Select Recovery Manager, and then follow the on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering See Changing the computer boot order on or restart the tablet, and then quickly hold down the volume down the Windows button; orFor computers or tablets with a detachable keyboard, connect the keyboard to...
... the power button. This type of recovery can use HP Recovery media to recover You can be used only if the hard drive is not working . or Turn on -screen instructions. Select Recovery Manager, and then follow the on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering See Changing the computer boot order on or restart the tablet, and then quickly hold down the volume down the Windows button; orFor computers or tablets with a detachable keyboard, connect the keyboard to...
Maintenance and Service Guide
Page 71
Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. then select f9. - Select the optical drive or USB flash drive from which is the order of devices listed in HP Recovery Manager, you want to an optical drive or a USB flash drive. Restore and recovery 63 then select f9. 3. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the...
Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. then select f9. - Select the optical drive or USB flash drive from which is the order of devices listed in HP Recovery Manager, you want to an optical drive or a USB flash drive. Restore and recovery 63 then select f9. 3. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the...
Maintenance and Service Guide
Page 76
... 2 audio-in jack 7 audio-out jack 7 B backups 59 battery removal 38 spare part number 13, 38 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 boot order changing 63 bottom cover removal 44 spare part number 15, 44 bottom-edge components 9 buttons power 6 volume 7 C cables removal 39 spare part numbers 39 cables, service considerations 18 chipset, product description 1 components bottom edge 9 display 5 left side 7 right side 8 top edge 6 connector board removal 34 spare part number 12, 34 connector board bracket removal 34 spare part number 12, 34...
... 2 audio-in jack 7 audio-out jack 7 B backups 59 battery removal 38 spare part number 13, 38 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 boot order changing 63 bottom cover removal 44 spare part number 15, 44 bottom-edge components 9 buttons power 6 volume 7 C cables removal 39 spare part numbers 39 cables, service considerations 18 chipset, product description 1 components bottom edge 9 display 5 left side 7 right side 8 top edge 6 connector board removal 34 spare part number 12, 34 connector board bracket removal 34 spare part number 12, 34...
Maintenance and Service Guide
Page 77
... part number 11, 25 power button board cable removal 39 spare part number 13, 39 power cord set requirements 65 spare part numbers 16 power requirements, product description 2 processor, product description 1 product description audio 2 chipset 1 display panel 1 graphics 1 memory 1 microphone 2 operating system 2, 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 storage 2 video 2 wireless 2 product name 1 R recover options 61 recovery discs 60, 62 HP Recovery Manager 61 media 62 starting 62 supported discs 60 system 61 USB flash drive 62 using HP...
... part number 11, 25 power button board cable removal 39 spare part number 13, 39 power cord set requirements 65 spare part numbers 16 power requirements, product description 2 processor, product description 1 product description audio 2 chipset 1 display panel 1 graphics 1 memory 1 microphone 2 operating system 2, 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 storage 2 video 2 wireless 2 product name 1 R recover options 61 recovery discs 60, 62 HP Recovery Manager 61 media 62 starting 62 supported discs 60 system 61 USB flash drive 62 using HP...