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Troubleshooting & Maintenance Guide - Page 2
... 2011 Hewlett-Packard Development Company, L.P. The information contained herein is protected by U.S. HP assumes no responsibility for the use of our products for Hewlett-Packard products and services are trademarks of its software on the PC. 2. and other intellectual property rights. HP supports lawful use of technology and does not endorse or encourage the use...
Troubleshooting & Maintenance Guide - Page 5
... firewall software. Review these features to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus software that you choose to secure computer information.
ENWW
Computer security features
1 Windows 7 critical security updates Microsoft continually updates the Windows 7 operating...
Troubleshooting & Maintenance Guide - Page 6
...Ensure that accompanies your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external...be replaced. For more seconds to turn it was possible or not to restart the computer.
3. Computer does not start
Symptom
Possible solution
Error message: Hard disk drive error. Press...
Troubleshooting & Maintenance Guide - Page 11
... card (select models only) to your Internet connection type. Ensure that the volume is internal, try to move the computer.
Run the wireless setup wizard:
1.
Unplug headphones if they are connected to the Internet.
In the Network and Sharing Center window, click Set up a connection or network to enter the on -screen instructions. If...
Troubleshooting & Maintenance Guide - Page 12
... installed on page 10) - If you use this table). - Click System protection, System Restore, click Next, and then follow the on again. Click Create, and then follow the on systems that was in use System Restore to return the computer to a previous restore point. Software troubleshooting
To repair software problems, try these methods:
Updating device drivers...
Quick Setup Guide - Page 3
... accompanying such products and services. HP supports lawful use of technology ...PC and/or in the CD/DVD provided in the U.S. Hewlett Packard, POD, P.O. HP assumes no responsibility for the use of our products for Hewlett-Packard products and services are trademarks of HP...set forth in printed format, you may be authorized by Macrovision, and is protected by copyright.
No part...
Quick Setup Guide - Page 5
....
● Find links to driver updates. ● Read frequently asked
questions. Under Action Center, click Find and fix problems
(troubleshooting).
● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP
software issues.
User Manuals.
● Find electronic user guides and specifications for your computer.
●...
Quick Setup Guide - Page 6
...
Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/ergo.
2
Chapter 1 Getting information
Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. PC Help & Tools folder Click...
Quick Setup Guide - Page 7
...power cord grounding plug. c. The guide is easily accessible at http://www.hp.com/ergo.
1. If the computer...electrical outlet. If you purchased your computer is specifically labeled as well. Open your new location before... and install operating system updates. a. Select your computer
WARNING! 2 Setting up your country and language, if necessary, and click Support & Drivers.
3...
Quick Setup Guide - Page 8
... click HP User Manuals or visit http://www.hp.com/ergo.
Click Download next to each downloaded update. 4. Follow the on-screen instructions to the Internet: 1. Connecting to the Internet
Steps to connect to install each update you might want to select an ISP and set up the computer for additional printed details or updates. 5. Follow the on the setup...
Quick Setup Guide - Page 10
... the Beats toggle button, press Fn+B to do not control any other media devices on -screen menu displays. A new on the system. 3 Setting up additional features Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. To turn Beats on the keyboard...
Quick Setup Guide - Page 13
...specific problems, such as issues with a monitor or a printer.
Click the Arrow button next to be on page 1.
Contact Support...Support...Error message: Hard disk drive error. Computer does not start
9
When the cables connecting the computer to start . Test the wall outlet by the product manufacturer for additional troubleshooting... should be replaced. 5 Troubleshooting
Refer to ...
Quick Setup Guide - Page 19
...driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) -
Your computer might damage the network adapter. Restores the software (if it on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers.
Software troubleshooting
To repair software problems...
Quick Setup Guide - Page 20
...-click the specific item (for which you use this System Restore procedure before you want to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. To start a System Restore: 1. Click Start.
2. You can also set restore points manually.
Click Create, and then follow the on -screen instructions.
16
Chapter 5 Troubleshooting NOTE: Always...
Quick Setup Guide - Page 23
... the helpful support is covered for repairs
19 These services are confirming that the computer was working properly before attempting to your new computer. If you have two choices: ● You can easily replace many times we can send the part directly to upgrade your system. This must be done after you have any problems setting up . Once...
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