User Guide
Page 3
...lamp setting ...4 Scanner software ...4 HP Smart Document Scan Software 5 HP Scanner Tools Utility ...5 Where to get additional information 6 Setup and Support Guide ...6 User Guide ...6 Online help ...6 Accessibility ...7 LCD Reader ...7 Control of the scanner buttons 7 2 Use the document feeder Document loading tips ...8 Things to avoid ...9 How to load documents ...10 3 Load cards Load flexible cards into the document feeder 13 Load a card into the card slot 14 4 Scan and copy Basic scanning steps ...16 Basic copying steps ...16 Scan from the scanner buttons 17 Scan Document To button...
...lamp setting ...4 Scanner software ...4 HP Smart Document Scan Software 5 HP Scanner Tools Utility ...5 Where to get additional information 6 Setup and Support Guide ...6 User Guide ...6 Online help ...6 Accessibility ...7 LCD Reader ...7 Control of the scanner buttons 7 2 Use the document feeder Document loading tips ...8 Things to avoid ...9 How to load documents ...10 3 Load cards Load flexible cards into the document feeder 13 Load a card into the card slot 14 4 Scan and copy Basic scanning steps ...16 Basic copying steps ...16 Scan from the scanner buttons 17 Scan Document To button...
User Guide
Page 4
Clean the feed roller ...24 Replace the feed roller and separation pad 26 7 Troubleshooting Scanner error codes ...28 Scanner initialization or hardware problems 29 Scanner does not start ...29 Scanner has stopped working correctly 30 Scanner operation problems 30 Scanner will not turn on ...31 Scanner lamp stays on ...31 Scanner does not scan right away 31 Scanner scans only one side of a double-sided page 31 Scanned image is fuzzy ...31 Scanned pages are out of order at the scan destination 31 Scanner is scanning items very slowly 31...
Clean the feed roller ...24 Replace the feed roller and separation pad 26 7 Troubleshooting Scanner error codes ...28 Scanner initialization or hardware problems 29 Scanner does not start ...29 Scanner has stopped working correctly 30 Scanner operation problems 30 Scanner will not turn on ...31 Scanner lamp stays on ...31 Scanner does not scan right away 31 Scanner scans only one side of a double-sided page 31 Scanned image is fuzzy ...31 Scanned pages are out of order at the scan destination 31 Scanner is scanning items very slowly 31...
User Guide
Page 8
...Scan Software Help explains how to use HP Smart Document Scan Software features such as creating and editing profiles. HP Scanner Tools Utility help The HP Scanner Tools Utility help The following sources of languages is the primary source for scanner information. Click the language that you want. To open HP Scanner Tools Utility help, press the Tools button on the menu bar. Chapter 1 Where to get additional information • Setup and Support Guide • User Guide • Online help • Help for other software programs Setup and Support Guide Use the printed Setup...
...Scan Software Help explains how to use HP Smart Document Scan Software features such as creating and editing profiles. HP Scanner Tools Utility help The HP Scanner Tools Utility help The following sources of languages is the primary source for scanner information. Click the language that you want. To open HP Scanner Tools Utility help, press the Tools button on the menu bar. Chapter 1 Where to get additional information • Setup and Support Guide • User Guide • Online help • Help for other software programs Setup and Support Guide Use the printed Setup...
User Guide
Page 19
... computer's default printer. Copy button 1. Use the Number of Copies button ( ) to open the HP Scanner Tools Utility where you want. TIP: To increase or decrease the number of copies that you can configure the scanner front panel buttons, assign profiles, and view maintenance information. Tools button Use the Tools button to specify the number of copies rapidly, press and hold the Select Profile Number button. 2. Scan from the scanner buttons 17 Press the Copy button ( ) to scan an original document and send it to start scanning a document using the...
... computer's default printer. Copy button 1. Use the Number of Copies button ( ) to open the HP Scanner Tools Utility where you want. TIP: To increase or decrease the number of copies that you can configure the scanner front panel buttons, assign profiles, and view maintenance information. Tools button Use the Tools button to specify the number of copies rapidly, press and hold the Select Profile Number button. 2. Scan from the scanner buttons 17 Press the Copy button ( ) to scan an original document and send it to start scanning a document using the...
User Guide
Page 29
... Replacement. Replace the feed roller and separation pad 27 Press the Power switch to www.hp.com/support. Close the scanner hatch, and then reconnect the USB cable and power supply to open on the HP Scanner Tools Utility. b. NOTE: HP recommends that were included with the replacement kit. 3. The HP Scanner Tools Utility can remind you replace the feed roller and the associated separation pad every 100,000 scans. Update the scanner maintenance history: a. The feed roller replacement kit contains a feed roller mechanism, a separation pad, and installation instructions. To replace...
... Replacement. Replace the feed roller and separation pad 27 Press the Power switch to www.hp.com/support. Close the scanner hatch, and then reconnect the USB cable and power supply to open on the HP Scanner Tools Utility. b. NOTE: HP recommends that were included with the replacement kit. 3. The HP Scanner Tools Utility can remind you replace the feed roller and the associated separation pad every 100,000 scans. Update the scanner maintenance history: a. The feed roller replacement kit contains a feed roller mechanism, a separation pad, and installation instructions. To replace...
User Guide
Page 30
... contains solutions for common problems with the scanner. • Scanner error codes • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Scanner paper path problems • Contact HP Support For additional troubleshooting, see the help responding to an error code, see the appropriate topics below. Scanner error codes For help for the HP scanning program that the computer recognizes the scanner. Use the Windows Device Manager tool to the on the document feeder is open or not securely latched...
... contains solutions for common problems with the scanner. • Scanner error codes • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Scanner paper path problems • Contact HP Support For additional troubleshooting, see the help responding to an error code, see the appropriate topics below. Scanner error codes For help for the HP scanning program that the computer recognizes the scanner. Use the Windows Device Manager tool to the on the document feeder is open or not securely latched...
User Guide
Page 31
... paper feed error, the misfeed (multipick) detection sensor is jammed. NOTE: You can disable misfeed (multipick) detection in the scanner User Guide. 4. The document feeder cannot pick up the paper or the paper is not working correctly Scanner does not start • Scanner has stopped working correctly. Sort through the stack to make sure the sheets are blinking, see the printed Setup and Support guide that connects the scanner to the back of originals and try again. Close the scanning software...
... paper feed error, the misfeed (multipick) detection sensor is jammed. NOTE: You can disable misfeed (multipick) detection in the scanner User Guide. 4. The document feeder cannot pick up the paper or the paper is not working correctly Scanner does not start • Scanner has stopped working correctly. Sort through the stack to make sure the sheets are blinking, see the printed Setup and Support guide that connects the scanner to the back of originals and try again. Close the scanning software...
User Guide
Page 32
... on , the power supply might be compatible with the scanner. When you insert the CD, an installation dialog box launches automatically. A cable might not be defective. If power is available to uninstall the following applications: • HP Scanjet N7710 Document ISIS/TWAIN • HP Scanjet N7710 Utilities 6. Scanner operation problems • Scanner will not turn on • Scanner lamp stays on • Scanner does not scan right away • Scanner scans only one side of a double-sided page • Scanned image is fuzzy • Scanned pages are out...
... on , the power supply might be compatible with the scanner. When you insert the CD, an installation dialog box launches automatically. A cable might not be defective. If power is available to uninstall the following applications: • HP Scanjet N7710 Document ISIS/TWAIN • HP Scanjet N7710 Utilities 6. Scanner operation problems • Scanner will not turn on • Scanner lamp stays on • Scanner does not scan right away • Scanner scans only one side of a double-sided page • Scanned image is fuzzy • Scanned pages are out...
User Guide
Page 33
... panel scanner buttons, check the following: • The scanner may have been unplugged. Clean the scanner glass as described in the on . Check the JPEG compression setting as described in the scanning or copy software. Scanned image is scanning items very slowly The resolution might be set too high. Scanner is fuzzy Check for any obstructions in the HP Scanner Tools Utility. Scanner lamp stays on To turn the lamp off, turn the scanner back on position. • The scanner...
... panel scanner buttons, check the following: • The scanner may have been unplugged. Clean the scanner glass as described in the on . Check the JPEG compression setting as described in the scanning or copy software. Scanned image is scanning items very slowly The resolution might be set too high. Scanner is fuzzy Check for any obstructions in the HP Scanner Tools Utility. Scanner lamp stays on To turn the lamp off, turn the scanner back on position. • The scanner...
User Guide
Page 34
... the same problem, clean the scanner glass as described in the HP Scanner Tools Utility. 2. Resolution of 300 dpi is sufficient for the original being scanned. A cable might be loose. Scan files are too large If the saved scan files are centered on . 32 Troubleshooting The buttons might be disabled in a document scan to scan is placed face down. Make sure that the USB cable and the power supply are scanning a large number of the original. Scanned images are not...
... the same problem, clean the scanner glass as described in the HP Scanner Tools Utility. 2. Resolution of 300 dpi is sufficient for the original being scanned. A cable might be loose. Scan files are too large If the saved scan files are centered on . 32 Troubleshooting The buttons might be disabled in a document scan to scan is placed face down. Make sure that the USB cable and the power supply are scanning a large number of the original. Scanned images are not...
User Guide
Page 35
... HP Smart Document Scan Software profile is used when a button is pressed Use the HP Scanner Tools Utility to install the program. 2. Try the following procedure: a. If the problem persists, proceed with the next step. 1. If the program is assigned to see the HP Scanner Tools Utility help. Ensure that the Start this program option is selected and that number. Scanner paper path problems • Paper jamming, skewing, misfeeds, or multiple-page feeds • Paper does not feed from the scanner paper path Scanner paper path problems 33...
... HP Smart Document Scan Software profile is used when a button is pressed Use the HP Scanner Tools Utility to install the program. 2. Try the following procedure: a. If the problem persists, proceed with the next step. 1. If the program is assigned to see the HP Scanner Tools Utility help. Ensure that the Start this program option is selected and that number. Scanner paper path problems • Paper jamming, skewing, misfeeds, or multiple-page feeds • Paper does not feed from the scanner paper path Scanner paper path problems 33...
User Guide
Page 36
... power supply connector is functional. 2. Check that the power supply is on how to help reduce misfeeds. Please ensure that they make contact with the rollers. Paper does not feed from the output tray. • Clean the scanner paper path to enable scanning of the document is straight and the guides are not skewed. • The pages might not be touching the sides of pages. If misfeeds still occur, replace the feed roller. A problem...
... power supply connector is functional. 2. Check that the power supply is on how to help reduce misfeeds. Please ensure that they make contact with the rollers. Paper does not feed from the output tray. • Clean the scanner paper path to enable scanning of the document is straight and the guides are not skewed. • The pages might not be touching the sides of pages. If misfeeds still occur, replace the feed roller. A problem...
User Guide
Page 41
... 5 HP Smart Document Scan Software features 3 help 6 scan from 18 set up profiles 20 I import profiles 21 ISIS-compliant programs scan from 18 J jams troubleshoot 35 L lamp troubleshoot 4, 31 LCD Reader 7 lines troubleshoot 32 long-page support 37 M maintenance clean feed roller 24 clean paper path 23 HP Scanner Tools Utility Maintenance tab 22 media jams 35 misfeeds 34 not feeding 34 troubleshoot 34 Misfeed (Multipick) Detection feature 38 misfeeds troubleshoot 34 multiple-page feeds 34 N number of copies select 16 Number of Copies button use 17 numbers assign profiles 21 O OCR 3 online help...
... 5 HP Smart Document Scan Software features 3 help 6 scan from 18 set up profiles 20 I import profiles 21 ISIS-compliant programs scan from 18 J jams troubleshoot 35 L lamp troubleshoot 4, 31 LCD Reader 7 lines troubleshoot 32 long-page support 37 M maintenance clean feed roller 24 clean paper path 23 HP Scanner Tools Utility Maintenance tab 22 media jams 35 misfeeds 34 not feeding 34 troubleshoot 34 Misfeed (Multipick) Detection feature 38 misfeeds troubleshoot 34 multiple-page feeds 34 N number of copies select 16 Number of Copies button use 17 numbers assign profiles 21 O OCR 3 online help...
User Guide
Page 42
... Power Save mode 4, 31 profiles assign numbers 21 features 3 import and export 21 select 16 set up 20 programs scan from 18 R replace feed roller 26 reset the scanner 29 S scan files too large 32 flexible cards 13 from HP Smart Document Scan Software 18 from other programs 18 rigid cards 14 select profiles 16 with one button press 18 Scan Document To button use 17 Scanner hardware compression feature 37 scanner lamp troubleshoot 4, 31 screen reader 7 separation pad replace 26 Setup and Support Guide...
... Power Save mode 4, 31 profiles assign numbers 21 features 3 import and export 21 select 16 set up 20 programs scan from 18 R replace feed roller 26 reset the scanner 29 S scan files too large 32 flexible cards 13 from HP Smart Document Scan Software 18 from other programs 18 rigid cards 14 select profiles 16 with one button press 18 Scan Document To button use 17 Scanner hardware compression feature 37 scanner lamp troubleshoot 4, 31 screen reader 7 separation pad replace 26 Setup and Support Guide...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 7
... business applications and customized software. Install the software 3 English Install the software CAUTION: Do not connect the USB cable to install the following applications: • Kofax VRS 4.10 • HP Scanjet Drivers and Tools • HP Smart Document Scan Software 3. Install the scanning software before connecting the USB cable. 1. Click OK. 2. In this mode, the scanner is displayed. HP Scanning Software CD Programs HP Smart Document Scan Software HP Scanner Tools Utility ISIS/TWAIN drivers Software use Use to create high-quality scans from multi-page documents and to...
... business applications and customized software. Install the software 3 English Install the software CAUTION: Do not connect the USB cable to install the following applications: • Kofax VRS 4.10 • HP Scanjet Drivers and Tools • HP Smart Document Scan Software 3. Install the scanning software before connecting the USB cable. 1. Click OK. 2. In this mode, the scanner is displayed. HP Scanning Software CD Programs HP Smart Document Scan Software HP Scanner Tools Utility ISIS/TWAIN drivers Software use Use to create high-quality scans from multi-page documents and to...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 16
... use HP Smart Document Scan Software features such as a compiled help explains the scanner settings, information about using , maintaining, and troubleshooting the scanner. Click View guides. A list of information about scanner status and maintenance, and how to assign scanner profiles to numbers that you want. HP Scanner Tools Utility help The HP Scanner Tools Utility help (.CHM) file. 3 Where to get additional information The scanner comes with the scanner, open the program, and then click Help on the menu bar. 12 HP Scanjet N7710 Scanner HP Scanjet N7710 User Guide The scanner...
... use HP Smart Document Scan Software features such as a compiled help explains the scanner settings, information about using , maintaining, and troubleshooting the scanner. Click View guides. A list of information about scanner status and maintenance, and how to assign scanner profiles to numbers that you want. HP Scanner Tools Utility help The HP Scanner Tools Utility help (.CHM) file. 3 Where to get additional information The scanner comes with the scanner, open the program, and then click Help on the menu bar. 12 HP Scanjet N7710 Scanner HP Scanjet N7710 User Guide The scanner...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 17
... the Control Panel. 3. Check the USB connection between the scanner and the computer. 2. If the problem persists, contact HP Support. Remove the paper from the document feeder. 2. Replace the paper into the document feeder. If the message is not working correctly. The Windows Device Manager tool is open or not securely latched. Wait 30 seconds, and Error then press the Power switch to the on position Troubleshooting 13 Sort through the scanner. If this error occurs when there is no paper feed error...
... the Control Panel. 3. Check the USB connection between the scanner and the computer. 2. If the problem persists, contact HP Support. Remove the paper from the document feeder. 2. Replace the paper into the document feeder. If the message is not working correctly. The Windows Device Manager tool is open or not securely latched. Wait 30 seconds, and Error then press the Power switch to the on position Troubleshooting 13 Sort through the scanner. If this error occurs when there is no paper feed error...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 18
... attached cable that the cable connections are not stuck together. 3. Chapter 4 (continued) Error Code Error 24 Pick Failure Description to turn the scanner on , the power supply might see one end and plugged into a power outlet or surge protector on . 2. Remove the paper from the document feeder. 2. Make sure the paper meets the size and weight specifications, as specified in the on when the power supply is in the scanner User Guide. 4. If the message is...
... attached cable that the cable connections are not stuck together. 3. Chapter 4 (continued) Error Code Error 24 Pick Failure Description to turn the scanner on , the power supply might see one end and plugged into a power outlet or surge protector on . 2. Remove the paper from the document feeder. 2. Make sure the paper meets the size and weight specifications, as specified in the on when the power supply is in the scanner User Guide. 4. If the message is...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 19
... Windows Vista, the Programs and Features tool) from the Control Panel to the computer, plug it was included with the scanner. • Ensure that was connected to the scanner. After the HP scanning software is securely connected between the scanner and the computer or USB hub. Follow the onscreen instructions to the computer. Leave the scanner directly connected to install the HP scanning software. 7. Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections...
... Windows Vista, the Programs and Features tool) from the Control Panel to the computer, plug it was included with the scanner. • Ensure that was connected to the scanner. After the HP scanning software is securely connected between the scanner and the computer or USB hub. Follow the onscreen instructions to the computer. Leave the scanner directly connected to install the HP scanning software. 7. Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 22
... product. • Review the troubleshooting section in this manual. • Review the software documentation that HP software will be free from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by product, country/region and language. • Fees and policies are subject to defects resulting from defects in material and workmanship when properly installed and used. Visit the HP online support at www.hp.com/support. 6. It...
... product. • Review the troubleshooting section in this manual. • Review the software documentation that HP software will be free from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by product, country/region and language. • Fees and policies are subject to defects resulting from defects in material and workmanship when properly installed and used. Visit the HP online support at www.hp.com/support. 6. It...