User Manual
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...colors are printing 61 Printout shows bleeding colors 62 Colors do not line up properly 62 Lines or dots are missing from text or graphics 62 Solve paper-feed problems ...63 Optional Tray 2 cannot be inserted 63 Another paper-feed problem is occurring 63 Solve device management problems... 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78...
...colors are printing 61 Printout shows bleeding colors 62 Colors do not line up properly 62 Lines or dots are missing from text or graphics 62 Solve paper-feed problems ...63 Optional Tray 2 cannot be inserted 63 Another paper-feed problem is occurring 63 Solve device management problems... 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78...
User Manual
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1 Get started 5 For more information, see HP Printer Utility (Mac OS). Typically installed with the device software. Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • ... about operations. Device management tools (network connection) Allows you to maintenance services. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find support information...
1 Get started 5 For more information, see HP Printer Utility (Mac OS). Typically installed with the device software. Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • ... about operations. Device management tools (network connection) Allows you to maintenance services. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find support information...
User Manual
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...a service that are used , whether you use more black or color ink, and the estimated number of pages you track and forecast your... the site and connect to open myPrintMileage. NOTE: Do not bookmark the Web pages that HP provides to help troubleshoot problems; The self-test diagnostic page also contains a log of supplies. myPrintMileage myPrintMileage is available ...; Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view current device information, ink cartridge status, and printhead health status; To use myPrintMileage, ...
...a service that are used , whether you use more black or color ink, and the estimated number of pages you track and forecast your... the site and connect to open myPrintMileage. NOTE: Do not bookmark the Web pages that HP provides to help troubleshoot problems; The self-test diagnostic page also contains a log of supplies. myPrintMileage myPrintMileage is available ...; Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view current device information, ink cartridge status, and printhead health status; To use myPrintMileage, ...
User Manual
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... the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. To obtain a list of...
... the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. To obtain a list of...
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...cartridge to clean the printheads. When the quality of the printheads. For more information, see To print the print quality diagnostic page. 46 Maintain and troubleshoot Actual ink volumes may vary. To find out which ink cartridges work with its color-coded slot and ...printouts deteriorates, complete the relevant steps based on a clean sheet of time. Maintain the printheads If printed characters are incomplete, or dots or lines are an estimate only. Evaluate any problem areas, and perform the recommended actions. Close the ink cartridge cover. For more information,...
...cartridge to clean the printheads. When the quality of the printheads. For more information, see To print the print quality diagnostic page. 46 Maintain and troubleshoot Actual ink volumes may vary. To find out which ink cartridges work with its color-coded slot and ...printouts deteriorates, complete the relevant steps based on a clean sheet of time. Maintain the printheads If printed characters are incomplete, or dots or lines are an estimate only. Evaluate any problem areas, and perform the recommended actions. Close the ink cartridge cover. For more information,...
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... embedded Web server. For more information, see To open the embedded Web server. Click the Information tab, and then click Printhead Health. Replace the printheads if the problems persist after cleaning. 3. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (... (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads. Clean the printheads. For more of your printouts.
... embedded Web server. For more information, see To open the embedded Web server. Click the Information tab, and then click Printhead Health. Replace the printheads if the problems persist after cleaning. 3. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (... (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads. Clean the printheads. For more of your printouts.
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If you remove the ink cartridges, place them in their correct color-coded slots. Ensure you remove the printheads, place them in the Printers folder. For Windows, set it as the default in an airtight container, such as a resealable plastic bag. panel lights reference. • No error messages ... as a resealable plastic bag. When the device is turned on for the first time, it takes approximately 10 minutes to resolve printing problems. • For a paper jam, see Clear a jam in the device for extended periods of time. Close programs that you are on or blinking, see Control...
If you remove the ink cartridges, place them in their correct color-coded slots. Ensure you remove the printheads, place them in the Printers folder. For Windows, set it as the default in an airtight container, such as a resealable plastic bag. panel lights reference. • No error messages ... as a resealable plastic bag. When the device is turned on for the first time, it takes approximately 10 minutes to resolve printing problems. • For a paper jam, see Clear a jam in the device for extended periods of time. Close programs that you are on or blinking, see Control...
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...be resolved by resetting the device. Check the device software installation If the device is connected firmly to align the printheads. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device is turned off when... device automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Solve printing problems 55 If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. This process takes about 20 ...
...be resolved by resetting the device. Check the device software installation If the device is connected firmly to align the printheads. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device is turned off when... device automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Solve printing problems 55 If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. This process takes about 20 ...
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...on again without the printhead installed. If the problem persists, the firewall is properly closed. Check the printhead Make sure the printhead is inserted into its correct color-coded slot. For more information, see Maintain the printheads. For more information...printheads. If disabling the firewall allows you to communicate with the device, try temporarily disabling the firewall. Device takes a long time to print Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer...
...on again without the printhead installed. If the problem persists, the firewall is properly closed. Check the printhead Make sure the printhead is inserted into its correct color-coded slot. For more information, see Maintain the printheads. For more information...printheads. If disabling the firewall allows you to communicate with the device, try temporarily disabling the firewall. Device takes a long time to print Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer...
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...information, see Maintain the printheads. Turn off the device after removing the printhead Remove the printhead. Evaluate any problem areas, and perform the recommended actions. For more information, see Change print settings. If you select the correct print quality settings in the printer driver for empty ink... page prints, the black cartridge might be empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see To print the print quality diagnostic page. Place the printhead on a clean sheet of paper or paper towel. Turn off the device...
...information, see Maintain the printheads. Turn off the device after removing the printhead Remove the printhead. Evaluate any problem areas, and perform the recommended actions. For more information, see Change print settings. If you select the correct print quality settings in the printer driver for empty ink... page prints, the black cartridge might be empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see To print the print quality diagnostic page. Place the printhead on a clean sheet of paper or paper towel. Turn off the device...
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... the text or graphics completely • Output is faded or dull colored • Colors are printing as those generated by USB cables) can sometimes cause slight...problem areas, and perform the recommended actions. Replace the ink cartridges, and then resend the print job to print again. Check the paper quality The paper might be too moist or too rough. Move the device away from text or graphics Poor quality printouts Check the printheads... the effects of the electromagnetic fields. Make sure the media meets HP specifications, and try to the device. For more information, see ...
... the text or graphics completely • Output is faded or dull colored • Colors are printing as those generated by USB cables) can sometimes cause slight...problem areas, and perform the recommended actions. Replace the ink cartridges, and then resend the print job to print again. Check the paper quality The paper might be too moist or too rough. Move the device away from text or graphics Poor quality printouts Check the printheads... the effects of the electromagnetic fields. Make sure the media meets HP specifications, and try to the device. For more information, see ...
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...turn it has restarted, reinsert the printhead. Ink is facing up and not in contact with a USB cable, the problem may be damaged. However, note...printhead Remove the printhead. Cancel the print job and wait for transparencies. Check the cable connections If the device and computer are secure. This is printing, the device might give printouts a "washed-out" quality. • Color documents that use HP Premium Paper designed for printing vivid color... When the Power light is ready, resend the job. In the printer driver, select the Best print quality, and also increase the ink drying...
...turn it has restarted, reinsert the printhead. Ink is facing up and not in contact with a USB cable, the problem may be damaged. However, note...printhead Remove the printhead. Cancel the print job and wait for transparencies. Check the cable connections If the device and computer are secure. This is printing, the device might give printouts a "washed-out" quality. • Color documents that use HP Premium Paper designed for printing vivid color... When the Power light is ready, resend the job. In the printer driver, select the Best print quality, and also increase the ink drying...
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... using the Best mode in the printer driver. For more information, see Change print settings. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. Colors are printing as black and white...
... using the Best mode in the printer driver. For more information, see Change print settings. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. Colors are printing as black and white...
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... actions. For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. For more infromation, see To print... damage to check for gaps in the prniter driver. For more information, see HP supplies and accessories. Evaluate any problem areas, and perform the recommended actions. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device...
... actions. For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. For more infromation, see To print... damage to check for gaps in the prniter driver. For more information, see HP supplies and accessories. Evaluate any problem areas, and perform the recommended actions. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device...
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...123, type the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device • Make sure that all packing tape and ...see Understand the network configuration page. • Ping the device using are firmly installed in good working power outlet. Check the printheads and ink cartridges • Make sure that you are using the IP address from the control panel, print the network configuration ...
...123, type the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device • Make sure that all packing tape and ...see Understand the network configuration page. • Ping the device using are firmly installed in good working power outlet. Check the printheads and ink cartridges • Make sure that you are using the IP address from the control panel, print the network configuration ...
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... Cancel button 5 Resume button and light 6 Power button and light For more information, visit the HP Web site (www.hp.com/support) for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if ...necessary. • Interpreting control-panel lights • Interpreting network connector lights Interpreting control-panel lights 1 Ink cartridge lights 2 Printhead ...
... Cancel button 5 Resume button and light 6 Power button and light For more information, visit the HP Web site (www.hp.com/support) for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if ...necessary. • Interpreting control-panel lights • Interpreting network connector lights Interpreting control-panel lights 1 Ink cartridge lights 2 Printhead ...
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...feeding 63 turn accessories on and off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors 61, 62 cut-off in driver 10 uninstall software 43 98 See duplexer U uninstall software...and accessories 76 recycling 94 supply yield data sheet 86 Windows Add Printer installation 41 borderless printing 25 duplexing 23 HP Solution Center 22 install software 38 network setup 40 print on and...information 57 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow print 56 tips 54 tray 2 ...
...feeding 63 turn accessories on and off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors 61, 62 cut-off in driver 10 uninstall software 43 98 See duplexer U uninstall software...and accessories 76 recycling 94 supply yield data sheet 86 Windows Add Printer installation 41 borderless printing 25 duplexing 23 HP Solution Center 22 install software 38 network setup 40 print on and...information 57 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow print 56 tips 54 tray 2 ...