Wireless Getting Started Guide
Page 7
... access the HP Network Assistant at the top of connections, along with the IP address and other status information. If the lights are two indicator lights, one that blinks... and then click Network. Windows a. Click Start, point to the same network as the default printer driver (Windows only) (page 8) 6. The connection status should change to Connected. For more...802.11) problems 6 Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless ...
... access the HP Network Assistant at the top of connections, along with the IP address and other status information. If the lights are two indicator lights, one that blinks... and then click Network. Windows a. Click Start, point to the same network as the default printer driver (Windows only) (page 8) 6. The connection status should change to Connected. For more...802.11) problems 6 Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless ...
Wireless Getting Started Guide
Page 9
... router manufacturer for additional troubleshooting help . Or - If you can check the HP device's status from using the HP device over the network. Click Start, click Control Panel, and then double-click Printers. 2. Make sure the HP Network Devices Support service is...HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. b. Make sure the HP Officejet/Officejet Pro device is online and ready If you have difficulties printing or connecting to work , there might be interfering. For more than one of services, right click HP...
... router manufacturer for additional troubleshooting help . Or - If you can check the HP device's status from using the HP device over the network. Click Start, click Control Panel, and then double-click Printers. 2. Make sure the HP Network Devices Support service is...HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. b. Make sure the HP Officejet/Officejet Pro device is online and ready If you have difficulties printing or connecting to work , there might be interfering. For more than one of services, right click HP...
User Guide
Page 11
...the product You can obtain product information and further troubleshooting resources that have occurred. For more information, see HP Printer Utility (Mac OS). Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see Understand the ... information about operations. 1 Get started 7 Toolbox (Microsoft® Windows®) Provides access to maintenance services. The HP Printer Utility is provided with the device software as an available installation option. A printed version of pages printed from the ...
...the product You can obtain product information and further troubleshooting resources that have occurred. For more information, see HP Printer Utility (Mac OS). Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see Understand the ... information about operations. 1 Get started 7 Toolbox (Microsoft® Windows®) Provides access to maintenance services. The HP Printer Utility is provided with the device software as an available installation option. A printed version of pages printed from the ...
User Guide
Page 70
... ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure and manage Select the device in the Dock. 2. Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print ...find information about the model and serial number. On the Information and Settings menu, click Maintain Printer. 4. Select HP, select Utilities, and then select HP Printer Selector. 4. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed...
... ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure and manage Select the device in the Dock. 2. Chapter 7 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print ...find information about the model and serial number. On the Information and Settings menu, click Maintain Printer. 4. Select HP, select Utilities, and then select HP Printer Selector. 4. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed...
User Guide
Page 102
...and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot 8 Maintain and troubleshoot This section contains the following topics: • Work with ink...and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of...
...and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot 8 Maintain and troubleshoot This section contains the following topics: • Work with ink...and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of...
User Guide
Page 108
...Use this wastes ink and shortens the life of the page to Print Settings, and then click Printer Toolbox. The HP All-in -One aligns the ink cartridges. The HP All-in -One prints an ink cartridge alignment sheet. 5. Press Setup. 3. If copy or print quality still ...Printer Toolbox from the HP Photosmart Software 1. Load the ink cartridge alignment sheet face down on the scanner glass. Click the Device Services tab. 4. In the Print Properties dialog box, click the Services tab, and then click Service this device. Click the Device Services tab. 104 Maintain and troubleshoot...
...Use this wastes ink and shortens the life of the page to Print Settings, and then click Printer Toolbox. The HP All-in -One aligns the ink cartridges. The HP All-in -One prints an ink cartridge alignment sheet. 5. Press Setup. 3. If copy or print quality still ...Printer Toolbox from the HP Photosmart Software 1. Load the ink cartridge alignment sheet face down on the scanner glass. Click the Device Services tab. 4. In the Print Properties dialog box, click the Services tab, and then click Service this device. Click the Device Services tab. 104 Maintain and troubleshoot...
User Guide
Page 118
...page is missing or incorrect • Placement of the System Preferences. For the Mac OS, set it as the default in the Printers & Faxes section of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts ...'s documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot For voltage requirements, see Electrical specifications. Chapter 8 • The device is set as the default in the Printers folder. If the problem persists, visit the HP Web site (www.hp.com/ support) for more...
...page is missing or incorrect • Placement of the System Preferences. For the Mac OS, set it as the default in the Printers & Faxes section of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts ...'s documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain and troubleshoot For voltage requirements, see Electrical specifications. Chapter 8 • The device is set as the default in the Printers folder. If the problem persists, visit the HP Web site (www.hp.com/ support) for more...
User Guide
Page 120
More than one page is being picked For more information, see Load media. For more information, see Manage the...Solve paper-feed problems. There is less than the media that is a blank page in the tray. 116 Maintain and troubleshoot Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides...Make sure the margin settings for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes ...
More than one page is being picked For more information, see Load media. For more information, see Manage the...Solve paper-feed problems. There is less than the media that is a blank page in the tray. 116 Maintain and troubleshoot Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides...Make sure the margin settings for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes ...
User Guide
Page 124
...ink cartridges. For more information, see Print on transparencies or other special media, select the corresponding media type in the printer driver. HP cannot guarantee the quality of non-HP ink cartridges. Clean the ink cartridge The ink cartridges may need to be cleaned. Check the paper type setting When... in the print driver. Wrong colors are not low on changing this setting, see , Clean the ink cartridges. 120 Maintain and troubleshoot Chapter 8 Clean the ink cartridge The ink cartridges may need to print at a faster rate, which is good for printing drafts.
...ink cartridges. For more information, see Print on transparencies or other special media, select the corresponding media type in the printer driver. HP cannot guarantee the quality of non-HP ink cartridges. Clean the ink cartridge The ink cartridges may need to be cleaned. Check the paper type setting When... in the print driver. Wrong colors are not low on changing this setting, see , Clean the ink cartridges. 120 Maintain and troubleshoot Chapter 8 Clean the ink cartridge The ink cartridges may need to print at a faster rate, which is good for printing drafts.
User Guide
Page 154
... site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. If the device does not print, get the following topics: • Before you are using online chat. • Check for software updates. Obtain the version number of the printer software. (To find support and warranty information, go to...
... site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. If the device does not print, get the following topics: • Before you are using online chat. • Check for software updates. Obtain the version number of the printer software. (To find support and warranty information, go to...
User Guide
Page 176
...speed-dial set up 26 H hardware, fax setup test 130 header, fax 55 help 148 see also customer support Help button 10 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 38 HP Photosmart Studio send scans to programs 38 HP Printer Utility (Mac OS) administrator settings 64 opening...paper 144, 146 jobs settings 13 junk fax mode 52 K keypad, device control panel locating 10 L language, printer 156 left navigation button 10 legal paper copy 31 letter paper copy 32 light images, troubleshoot copies 124 scans 129 lighten copies 35 faxes 46 lights, device control panel 10 ...
...speed-dial set up 26 H hardware, fax setup test 130 header, fax 55 help 148 see also customer support Help button 10 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 38 HP Photosmart Studio send scans to programs 38 HP Printer Utility (Mac OS) administrator settings 64 opening...paper 144, 146 jobs settings 13 junk fax mode 52 K keypad, device control panel locating 10 L language, printer 156 left navigation button 10 legal paper copy 31 letter paper copy 32 light images, troubleshoot copies 124 scans 129 lighten copies 35 faxes 46 lights, device control panel 10 ...
User Guide
Page 177
Index lines copies, troubleshoot 125 scans, troubleshoot 128, 129 load main tray 23 log, fax print 61 Low ink indicator 10 M Mac OS borderless printing 25 HP Photosmart Studio 14 HP Printer Utility 66 install software 94 print on special, or customsized media 24 print settings 29 sharing device 94, ... printing 25 clear jams 144 HP, order 147 load tray 23 print on custom-sized 23 selecting 17 skewed pages 122 specifications 18 supported sizes 19 troubleshoot feeding 122 types and weights supported 21 memory deleting faxes 50 reprint faxes 50 save faxes 49 specifications 157 menus, device...
Index lines copies, troubleshoot 125 scans, troubleshoot 128, 129 load main tray 23 log, fax print 61 Low ink indicator 10 M Mac OS borderless printing 25 HP Photosmart Studio 14 HP Printer Utility 66 install software 94 print on special, or customsized media 24 print settings 29 sharing device 94, ... printing 25 clear jams 144 HP, order 147 load tray 23 print on custom-sized 23 selecting 17 skewed pages 122 specifications 18 supported sizes 19 troubleshoot feeding 122 types and weights supported 21 memory deleting faxes 50 reprint faxes 50 save faxes 49 specifications 157 menus, device...
User Guide
Page 178
..., locating 9 power on button 10 print cancel 29 fax logs 61 fax reports 60 faxes 50 self-test report 67 settings 28 slow 115 speed-dial entries 27 troubleshoot 114 print driver settings 28 version 150 warranty 149 print quality troubleshoot 117 print-carriage access door, locating 9 printer driver settings 28 version 150 warranty 149 processor...
..., locating 9 power on button 10 print cancel 29 fax logs 61 fax reports 60 faxes 50 self-test report 67 settings 28 slow 115 speed-dial entries 27 troubleshoot 114 print driver settings 28 version 150 warranty 149 print quality troubleshoot 117 print-carriage access door, locating 9 printer driver settings 28 version 150 warranty 149 processor...