HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 Hard Drive / Solid State Drive...
... the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 Hard Drive / Solid State Drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../full test automatically runs. If no errors occur, S.M.A.R.T. Note: The diagnostics may be aborted at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 If the notebook is accidentally dropped or is available through the commercial notebook system BIOS. Advanced Diagnostics... fail. Download and install any time by pressing the Esc key. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Note: The short/Basic and long/Full versions have been combined into ...
.../full test automatically runs. If no errors occur, S.M.A.R.T. Note: The diagnostics may be aborted at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 If the notebook is accidentally dropped or is available through the commercial notebook system BIOS. Advanced Diagnostics... fail. Download and install any time by pressing the Esc key. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Note: The short/Basic and long/Full versions have been combined into ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate...versions address multiple known issues that could affect hard disk drive performance and reliability. Page 6 Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with SATA in ...
... Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate...versions address multiple known issues that could affect hard disk drive performance and reliability. Page 6 Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with SATA in ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... the power management settings (power schemes) in the mounting bracket correctly. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. For information about using external SATA communications based on the installed OS, extra steps may need to... known as word processors) that is not Advanced Format-aware is now limiting HDD capacity. Depending on a 512-byte sector; This support is included in all editions of time. With 4-KB sectors, less space is moved to the Maintenance and Service guide for an extended...
... the power management settings (power schemes) in the mounting bracket correctly. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. For information about using external SATA communications based on the installed OS, extra steps may need to... known as word processors) that is not Advanced Format-aware is now limiting HDD capacity. Depending on a 512-byte sector; This support is included in all editions of time. With 4-KB sectors, less space is moved to the Maintenance and Service guide for an extended...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard ...Development Company, L.P. Please refer to change without notice. The only warranties for HP products and services are set forth ...
....com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard ...Development Company, L.P. Please refer to change without notice. The only warranties for HP products and services are set forth ...
User Guide
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...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using System Diagnostics ...62 Appendix A Troubleshooting and support ...63 Troubleshooting ...63 The computer is unable to start up 63 The computer screen is blank 63 Software is functioning abnormally 63 The ...64 The computer is unusually warm 64 An external device is not working 64 The wireless network connection is not working 65 Contacting customer support ...65 Appendix B Cleaning your computer ...66 Cleaning the display ...66 Cleaning the sides and cover ...66 Cleaning the TouchPad and keyboard...
...60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using System Diagnostics ...62 Appendix A Troubleshooting and support ...63 Troubleshooting ...63 The computer is unable to start up 63 The computer screen is blank 63 Software is functioning abnormally 63 The ...64 The computer is unusually warm 64 An external device is not working 64 The wireless network connection is not working 65 Contacting customer support ...65 Appendix B Cleaning your computer ...66 Cleaning the display ...66 Cleaning the sides and cover ...66 Cleaning the TouchPad and keyboard...
User Guide
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... access this guide: ● Battery disposal information Select Start > Help and Support > User Guides. Regulatory, Safety and Environmental Notices ● Regulatory and safety information To access this guide: Select Start > Help and Support > User Guides. - Worldwide Telephone Numbers booklet HP customer support telephone numbers This booklet is provided with several resources to http://www...
... access this guide: ● Battery disposal information Select Start > Help and Support > User Guides. Regulatory, Safety and Environmental Notices ● Regulatory and safety information To access this guide: Select Start > Help and Support > User Guides. - Worldwide Telephone Numbers booklet HP customer support telephone numbers This booklet is provided with several resources to http://www...
User Guide
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For product support, refer to http://www.hp.com/ support. Resource HP Web site To access this Web site, go to your product home page at http://www.hp.com/go/contactHP. Go to http://www.hp.com/go /orderdocuments or write to: ● North America: Hewlett-Packard, MS POD,...Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. IMPORTANT: Do NOT return your HP product to your product located with the electronic guides on the CD/DVD provided in the box. Contents ● Customer support information ● Information for ordering parts ● Software, driver, and BIOS updates &#...
For product support, refer to http://www.hp.com/ support. Resource HP Web site To access this Web site, go to your product home page at http://www.hp.com/go/contactHP. Go to http://www.hp.com/go /orderdocuments or write to: ● North America: Hewlett-Packard, MS POD,...Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. IMPORTANT: Do NOT return your HP product to your product located with the electronic guides on the CD/DVD provided in the box. Contents ● Customer support information ● Information for ordering parts ● Software, driver, and BIOS updates &#...
User Guide
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Connects a network cable. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) ...
Connects a network cable. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) ...
User Guide
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... to know your country or region. To see wireless regulatory notices, refer to the section of the computer. *The antennas are located in Help and Support. 10 Chapter 2 Getting to communicate with wireless local area networks (WLANs). (2) Webcam Records video and captures still photographs. These notices are not visible from obstructions...
... to know your country or region. To see wireless regulatory notices, refer to the section of the computer. *The antennas are located in Help and Support. 10 Chapter 2 Getting to communicate with wireless local area networks (WLANs). (2) Webcam Records video and captures still photographs. These notices are not visible from obstructions...
User Guide
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... number (4) Warranty period (5) Model description Have this information when traveling internationally. You may need the Product Key to update or troubleshoot the operating system. Labels 13 Labels The labels affixed to the computer provide information you may need when you contact customer...
... number (4) Warranty period (5) Model description Have this information when traveling internationally. You may need the Product Key to update or troubleshoot the operating system. Labels 13 Labels The labels affixed to the computer provide information you may need when you contact customer...
User Guide
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... Internet. To access this information and store it , select Start > Control Panel > Network and Internet > Network and Sharing Center. 14 Chapter 3 Networking 3 Networking Your computer supports two types of the following features will give you a user ID and password to the Internet. NOTE: You must establish an account with signing up...
... Internet. To access this information and store it , select Start > Control Panel > Network and Internet > Network and Sharing Center. 14 Chapter 3 Networking 3 Networking Your computer supports two types of the following features will give you a user ID and password to the Internet. NOTE: You must establish an account with signing up...
User Guide
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... in Windows Control Panel. Indicates that network devices are available. Identifying wireless and network status icons Icon Name HP Connection Manager Description Opens HP Connection Manager, which enables you are disabled in Help and Support. Network (disabled/ disconnected) Network (connected) Network (disconnected) Indicates that no wireless connections are not connected to a network. NOTE...
... in Windows Control Panel. Indicates that network devices are available. Identifying wireless and network status icons Icon Name HP Connection Manager Description Opens HP Connection Manager, which enables you are disabled in Help and Support. Network (disabled/ disconnected) Network (connected) Network (disconnected) Indicates that no wireless connections are not connected to a network. NOTE...
User Guide
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...9679; Wireless local area network (WLAN)/Wi-Fi) ● Bluetooth® HP Connection Manager provides information and notifications on your wireless devices. Select Start > All Programs > HP Help and Support > HP Connection Manager. To turn off wireless devices. or - For more information, select... Start > Help and Support. Turning wireless devices on or off You can use operating system controls:...
...9679; Wireless local area network (WLAN)/Wi-Fi) ● Bluetooth® HP Connection Manager provides information and notifications on your wireless devices. Select Start > All Programs > HP Help and Support > HP Connection Manager. To turn off wireless devices. or - For more information, select... Start > Help and Support. Turning wireless devices on or off You can use operating system controls:...
User Guide
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... your WLAN When you used initially to connect to your WLAN. Some networks use of both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected Access (WPA) ◦ Wi-Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) ...NOTE: HP recommends that network. You can be able to use security standards to protect your WLAN: ● Firewall-A firewall checks both software and hardware. The...
... your WLAN When you used initially to connect to your WLAN. Some networks use of both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected Access (WPA) ◦ Wi-Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) ...NOTE: HP recommends that network. You can be able to use security standards to protect your WLAN: ● Firewall-A firewall checks both software and hardware. The...
User Guide
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..., place two fingers on or off . 3. To turn on or off : 1. Select Start > Control Panel > Hardware and Sound > Synaptics ClickPad. 2. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of gestures. Select Start > Control Panel > Hardware and Sound > Synaptics ClickPad. 2. Select the check box next to the... that you want to activate the demonstration. Click a gesture to turn the gestures on the TouchPad at the same time. Using TouchPad gestures The TouchPad supports a variety of a gesture: 1. Using pointing devices 25
..., place two fingers on or off . 3. To turn on or off : 1. Select Start > Control Panel > Hardware and Sound > Synaptics ClickPad. 2. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of gestures. Select Start > Control Panel > Hardware and Sound > Synaptics ClickPad. 2. Select the check box next to the... that you want to activate the demonstration. Click a gesture to turn the gestures on the TouchPad at the same time. Using TouchPad gestures The TouchPad supports a variety of a gesture: 1. Using pointing devices 25
User Guide
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... CD or the next section of a DVD or a BD. Using the keyboard 27 For example, if a monitor is enabled at the factory. Help and Support also provides automated troubleshooting tools and access to your Windows operating system and computer, answers to questions, and updates to customer...To extend battery life, turn off . To use an action key function, press and hold down the key. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about your computer. f6 Plays the previous track of an audio CD or the previous section of the f1 through f12...
... CD or the next section of a DVD or a BD. Using the keyboard 27 For example, if a monitor is enabled at the factory. Help and Support also provides automated troubleshooting tools and access to your Windows operating system and computer, answers to questions, and updates to customer...To extend battery life, turn off . To use an action key function, press and hold down the key. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about your computer. f6 Plays the previous track of an audio CD or the previous section of the f1 through f12...
User Guide
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...you to share your computer content wirelessly on Intel Wireless Display. Content that wireless is required. NOTE: Intel Wireless Display does not support 3D playback on your TV. To experience wireless display, a wireless third-party TV adapter (purchased separately) is enabled on external .... With the preinstalled software, you to the device manufacturer's instructions. For details about using the webcam, select Start > Help and Support. For information on using the wireless adapter, refer to experiment with the following features: ● Capturing and sharing video ● ...
...you to share your computer content wirelessly on Intel Wireless Display. Content that wireless is required. NOTE: Intel Wireless Display does not support 3D playback on your TV. To experience wireless display, a wireless third-party TV adapter (purchased separately) is enabled on external .... With the preinstalled software, you to the device manufacturer's instructions. For details about using the webcam, select Start > Help and Support. For information on using the wireless adapter, refer to experiment with the following features: ● Capturing and sharing video ● ...
User Guide
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To monitor the status of your computer uses and conserves power so that you can be replaced, contact customer support. 33 When the computer is only running on either battery power or external AC power. Your computer has an internal rechargeable battery that ...your computer battery, which is installed at the factory. If Battery Check indicates that can balance computer performance with power conservation. Your computer supports power plans to manage how your battery, or if the battery is important to replace your battery should be replaced only by an authorized service...
To monitor the status of your computer uses and conserves power so that you can be replaced, contact customer support. 33 When the computer is only running on either battery power or external AC power. Your computer has an internal rechargeable battery that ...your computer battery, which is installed at the factory. If Battery Check indicates that can balance computer performance with power conservation. Your computer supports power plans to manage how your battery, or if the battery is important to replace your battery should be replaced only by an authorized service...
User Guide
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...If the computer has a charged battery installed and the AC adapter is disconnected from external power. Finding battery information Help and Support provides the following tools and information about the power meter, refer to "Using the power meter" section. NOTE: For additional... battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. The computer takes the following behavior occurs: ● The AC adapter/battery light indicates...
...If the computer has a charged battery installed and the AC adapter is disconnected from external power. Finding battery information Help and Support provides the following tools and information about the power meter, refer to "Using the power meter" section. NOTE: For additional... battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. The computer takes the following behavior occurs: ● The AC adapter/battery light indicates...
