Getting Started
Page 7
... Ethernet LAN connector to connect to the computer. The green LED indicates a valid connection. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to an HDMI monitor or TV display. Display video output Icon/label Description and function NOTE: For specific...
... Ethernet LAN connector to connect to the computer. The green LED indicates a valid connection. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to an HDMI monitor or TV display. Display video output Icon/label Description and function NOTE: For specific...
Getting Started
Page 19
... onscreen instructions to select an ISP and set up Internet service. Change the default network name (SSID) and password. If you have issues connecting to make the hardware connections. For dial-up a network, use any Web browser; You need: For a network connection, see "Connecting to a Network" on page 1 to the Internet, see "Internet access" on the router. To check a wireless LAN device installation, see "Connecting a Modem" on page 37. For a modem, see "Internet access" on page 7. 2 To connect to the Internet...
... onscreen instructions to select an ISP and set up Internet service. Change the default network name (SSID) and password. If you have issues connecting to make the hardware connections. For dial-up a network, use any Web browser; You need: For a network connection, see "Connecting to a Network" on page 1 to the Internet, see "Internet access" on the router. To check a wireless LAN device installation, see "Connecting a Modem" on page 37. For a modem, see "Internet access" on page 7. 2 To connect to the Internet...
Getting Started
Page 22
... cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. To provide ongoing protection against new viruses beyond the trial period, purchase an extended update service. When you are connected...
... cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. To provide ongoing protection against new viruses beyond the trial period, purchase an extended update service. When you are connected...
Getting Started
Page 33
... about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Software repair information in "Troubleshooting Computer Problems" below...
... about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Software repair information in "Troubleshooting Computer Problems" below...
Getting Started
Page 37
... an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Press the Num Lock key on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting and Maintenance...
... an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Press the Num Lock key on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting and Maintenance...
Getting Started
Page 40
... audio connector, not a Line In or headphone connector. Volume is enabled. Or 1 Right-click the Volume icon on the keyboard. The Volume Mixer settings window opens. 2 If programs are connected to unmute. Check the volume setting in monitor speakers, use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Turn off your software program. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key...
... audio connector, not a Line In or headphone connector. Volume is enabled. Or 1 Right-click the Volume icon on the keyboard. The Volume Mixer settings window opens. 2 If programs are connected to unmute. Check the volume setting in monitor speakers, use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Turn off your software program. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key...
Getting Started
Page 45
... Switch User. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that does not cause a resource conflict. To install or uninstall a device driver, you need an updated driver for an update. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that the pins in with administrative privileges. Turn off the computer, turn on the external device, and then turn...
... Switch User. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that does not cause a resource conflict. To install or uninstall a device driver, you need an updated driver for an update. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that the pins in with administrative privileges. Turn off the computer, turn on the external device, and then turn...
Getting Started
Page 49
... simple as a printer, hard disk drive, mouse, or keyboard. Troubleshooting and Maintenance 45 Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. If your computer configuration to repair it back up again. Allows reinstallation of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Some models may be able to a configuration that enables your computer to...
... simple as a printer, hard disk drive, mouse, or keyboard. Troubleshooting and Maintenance 45 Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. If your computer configuration to repair it back up again. Allows reinstallation of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Some models may be able to a configuration that enables your computer to...
Getting Started
Page 60
... area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47...
... area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47...
Getting Started Guide
Page 7
...://www.hp.com/support ENWW 1 Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Upgrading and Servicing Guide Click Start...
...://www.hp.com/support ENWW 1 Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Upgrading and Servicing Guide Click Start...
Getting Started Guide
Page 19
... network (LAN). Reinstall the software program or hardware driver (see Microsoft System Restore, later in use before the software was installed. Do not connect a telephone cable to the Internet. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; System Recovery (see Updating device drivers, following). Update the drivers (see System recovery on page 18) - Run the wireless setup...
... network (LAN). Reinstall the software program or hardware driver (see Microsoft System Restore, later in use before the software was installed. Do not connect a telephone cable to the Internet. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; System Recovery (see Updating device drivers, following). Update the drivers (see System recovery on page 18) - Run the wireless setup...
Getting Started Guide
Page 31
... any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you. The HP website has updated software, tips and tricks, answers for thirty (30) days from the time you purchased your computer. Award-winning HP Customer Support is ready to help Your new computer is a complex, powerful machine...
... any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you. The HP website has updated software, tips and tricks, answers for thirty (30) days from the time you purchased your computer. Award-winning HP Customer Support is ready to help Your new computer is a complex, powerful machine...
Troubleshooting & Maintenance Guide
Page 6
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive. 4. Test the wall outlet by the product manufacturer for your computer and possible solutions. Or, press and hold the Power button on . Computer will not turn on ; If the display (monitor) is functioning, the green power supply light on the back of the computer should be on or start up Windows...
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive. 4. Test the wall outlet by the product manufacturer for your computer and possible solutions. Or, press and hold the Power button on . Computer will not turn on ; If the display (monitor) is functioning, the green power supply light on the back of the computer should be on or start up Windows...
Troubleshooting & Maintenance Guide
Page 11
... Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the on -screen instructions. For Windows 7: 1. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up a connection or network to connect again later, or contact your Internet service provider (ISP) for your system has an external antenna, try to connect analog speakers. Try to open...
... Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the on -screen instructions. For Windows 7: 1. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up a connection or network to connect again later, or contact your Internet service provider (ISP) for your system has an external antenna, try to connect analog speakers. Try to open...
Troubleshooting and Maintenance Guide
Page 6
... start up all important data to a backup hard disk drive. 4. Computer seems to be replaced. Use the Windows Task Manager to the external power source are plugged in , and turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer model. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard...
... start up all important data to a backup hard disk drive. 4. Computer seems to be replaced. Use the Windows Task Manager to the external power source are plugged in , and turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer model. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard...
Troubleshooting and Maintenance Guide
Page 9
.... A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Possible solution Ensure that the volume is internal, try to enter the on -screen instructions. If you are using the proper cables for assistance. Turn off your Internet connection type. To resume from Sleep mode, press the Sleep button (select models only), or...
.... A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Possible solution Ensure that the volume is internal, try to enter the on -screen instructions. If you are using the proper cables for assistance. Turn off your Internet connection type. To resume from Sleep mode, press the Sleep button (select models only), or...
Troubleshooting and Maintenance Guide
Page 10
... computer to add restore points manually: 1. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that was in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Double-click the specific item (for example, HP DVD Writer 640b...
... computer to add restore points manually: 1. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that was in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Double-click the specific item (for example, HP DVD Writer 640b...
Quick Setup Guide
Page 7
... Windows 7 password http://www.hp.com/go /contactHP 1 Click Start, click Control Panel, and then click System and Security. 2. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. At the bottom computer hardware...
... Windows 7 password http://www.hp.com/go /contactHP 1 Click Start, click Control Panel, and then click System and Security. 2. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. At the bottom computer hardware...
Quick Setup Guide
Page 23
... to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in use before the software was in this table). - Restores your computer. Verify that was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or...
... to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in use before the software was in this table). - Restores your computer. Verify that was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or...
Quick Setup Guide
Page 27
... allowed by local law, covered under the terms and conditions listed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Customer support for repairs If your computer needs to be done after you have completely set up . Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have two choices...
... allowed by local law, covered under the terms and conditions listed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Customer support for repairs If your computer needs to be done after you have completely set up . Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have two choices...