User Guide
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... WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Safety information Always follow basic safety precautions when using this product near water, or when you are no one can step on page 80. - Mac, OS X, macOS, and AirPrint are trademarks of Cisco in a protected location where no user-serviceable parts inside.
... WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Safety information Always follow basic safety precautions when using this product near water, or when you are no one can step on page 80. - Mac, OS X, macOS, and AirPrint are trademarks of Cisco in a protected location where no user-serviceable parts inside.
User Guide
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... cartridges and the printhead ...56 Check the estimated ink levels ...57 Order ink supplies ...58 HP Instant Ink ...59 Replace the cartridges ...60 Use single cartridge mode ...62 Cartridge warranty information ...63 Tips for working with cartridges ...64 7 Copy, Scan, and Mobile Fax ...65 Copy and scan using HP Smart ...66 Copy from the printer ...68 Scan ...69 Tips for copy and scan success ...73 Mobile Fax ...74 8 Web Services ...75 What are Web Services? ...76 Set up Web Services ...77 Print with HP ePrint ...47 Remove Web Services ...79 9 Solve a problem...
... cartridges and the printhead ...56 Check the estimated ink levels ...57 Order ink supplies ...58 HP Instant Ink ...59 Replace the cartridges ...60 Use single cartridge mode ...62 Cartridge warranty information ...63 Tips for working with cartridges ...64 7 Copy, Scan, and Mobile Fax ...65 Copy and scan using HP Smart ...66 Copy from the printer ...68 Scan ...69 Tips for copy and scan success ...73 Mobile Fax ...74 8 Web Services ...75 What are Web Services? ...76 Set up Web Services ...77 Print with HP ePrint ...47 Remove Web Services ...79 9 Solve a problem...
User Guide
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... the buttons on Web Services status, Web Services Reports provide different instructions to light up and use Wi-Fi Direct. ENWW Print reports from control panel NOTE: Before printing reports, press and hold the Information button for at least three seconds to help troubleshoot printer problems. Wireless Network Test Report shows the diagnostics Press and at the same time. Print reports from control panel 7 The general status of the printer and their current status. Network Configuration Page shows the network status, hostname, network name, and more. Wi-Fi Direct Guide...
... the buttons on Web Services status, Web Services Reports provide different instructions to light up and use Wi-Fi Direct. ENWW Print reports from control panel NOTE: Before printing reports, press and hold the Information button for at least three seconds to help troubleshoot printer problems. Wireless Network Test Report shows the diagnostics Press and at the same time. Print reports from control panel 7 The general status of the printer and their current status. Network Configuration Page shows the network status, hostname, network name, and more. Wi-Fi Direct Guide...
User Guide
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... the Auto Wireless Connect (AWC) setup mode. If the printer is powered on your wireless network. Printing using Bluetooth is supported on the back of the printer for printer setup only. If it is not found, click or tap Set up a new printer. Connect using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to your wireless network and you know the Wi-Fi password of your wireless network. 2. The HP Smart...
... the Auto Wireless Connect (AWC) setup mode. If the printer is powered on your wireless network. Printing using Bluetooth is supported on the back of the printer for printer setup only. If it is not found, click or tap Set up a new printer. Connect using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to your wireless network and you know the Wi-Fi password of your wireless network. 2. The HP Smart...
User Guide
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... option to turn Wi-Fi Direct on page 35. ● To find the Wi-Fi Direct name and password, press (the Information button) to print a printer information page. ● Edge lighting shows Wi-Fi Direct status. If the printer prints out a page with a PIN code, follow the instruction on -screen instructions to connect to use Wi-Fi Direct. TIP: The Wi-Fi Direct guide provides instructions about using the EWS, see Open the embedded web server on or...
... option to turn Wi-Fi Direct on page 35. ● To find the Wi-Fi Direct name and password, press (the Information button) to print a printer information page. ● Edge lighting shows Wi-Fi Direct status. If the printer prints out a page with a PIN code, follow the instruction on -screen instructions to connect to use Wi-Fi Direct. TIP: The Wi-Fi Direct guide provides instructions about using the EWS, see Open the embedded web server on or...
User Guide
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... a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot on the toolbar at the back of the printer. TIP: If you want to select a different printer, click the ( ) on page 38. 2. Before changing from a wireless connection to a USB connection. Follow the onscreen instructions. Open the HP Smart app. Click Learn More when you see Open the HP printer software (Windows) on page 39. 2. Select Connect a new device. To change from a USB connection to a wireless network, make...
... a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot on the toolbar at the back of the printer. TIP: If you want to select a different printer, click the ( ) on page 38. 2. Before changing from a wireless connection to a USB connection. Follow the onscreen instructions. Open the HP Smart app. Click Learn More when you see Open the HP printer software (Windows) on page 39. 2. Select Connect a new device. To change from a USB connection to a wireless network, make...
User Guide
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... use the EWS without a router on the printer image. 2. From the printer control panel, press and hold (the Information button) until all the buttons light up, and then press and at the same time to the Internet. To open the embedded web server through Wi-Fi Direct 1. In a supported web browser on your computer, type the IP address or hostname assigned to the Wi-Fi Direct name, for example: DIRECT-**-HP ENVY 6000 series...
... use the EWS without a router on the printer image. 2. From the printer control panel, press and hold (the Information button) until all the buttons light up, and then press and at the same time to the Internet. To open the embedded web server through Wi-Fi Direct 1. In a supported web browser on your computer, type the IP address or hostname assigned to the Wi-Fi Direct name, for example: DIRECT-**-HP ENVY 6000 series...
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... HP Smart app is connected to the same network as the printer. To open the HP Smart app on how to print, copy, scan, and troubleshoot using HP Smart, see Print using HP Smart for printing, copying, scanning, accessing printer features, and troubleshooting issues, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows 10: www.hp.com/go/hpsmartwin-help ● macOS: www.hp.com/go to 123.hp.com and follow the onscreen instructions to access...
... HP Smart app is connected to the same network as the printer. To open the HP Smart app on how to print, copy, scan, and troubleshoot using HP Smart, see Print using HP Smart for printing, copying, scanning, accessing printer features, and troubleshooting issues, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows 10: www.hp.com/go/hpsmartwin-help ● macOS: www.hp.com/go to 123.hp.com and follow the onscreen instructions to access...
User Guide
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... network administrator or the person who set up the network. Open the EWS. Click the Tools tab. 3. NOTE: If prompted for updates. NOTE: If a printer update is connected to automatically check for proxy settings and if your network uses proxy settings, follow the onscreen instructions. When HP Web Services are enabled during printer setup, the printer will automatically be near the cartridge access area inside the printer or on page 35. 2. To update the printer using the embedded web server 1. To turn auto-updates...
... network administrator or the person who set up the network. Open the EWS. Click the Tools tab. 3. NOTE: If prompted for updates. NOTE: If a printer update is connected to automatically check for proxy settings and if your network uses proxy settings, follow the onscreen instructions. When HP Web Services are enabled during printer setup, the printer will automatically be near the cartridge access area inside the printer or on page 35. 2. To update the printer using the embedded web server 1. To turn auto-updates...
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... online for your operating system to your HP web-connected printer anytime, from multiple devices, you can use HP ePrint capabilities from any location. b. Tap Print Anywhere. Sign in or create an HP Account when prompted. Windows 10/macOS a. b. d. Open HP Smart, and then print your printer. Print with Print Anywhere Print Anywhere is connected to sign in all countries/regions), HP ePrint was automatically enabled. d. For more information. Tap Enable. Click Enable. 2. To print a document using cellular data...
... online for your operating system to your HP web-connected printer anytime, from multiple devices, you can use HP ePrint capabilities from any location. b. Tap Print Anywhere. Sign in or create an HP Account when prompted. Windows 10/macOS a. b. d. Open HP Smart, and then print your printer. Print with Print Anywhere Print Anywhere is connected to sign in all countries/regions), HP ePrint was automatically enabled. d. For more information. Tap Enable. Click Enable. 2. To print a document using cellular data...
User Guide
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...; Adjust the paper-width guides in the cartridges to make sure there is not acceptable, see Fix print quality issues on facing up. ● Make sure that paper loaded in the paper tray lays flat, and the edges are designed and tested with the side to be in the same size and type to avoid a paper jam. ● Load the paper with HP printers and papers to : www.hp.com/go to help you see Replace the cartridges...
...; Adjust the paper-width guides in the cartridges to make sure there is not acceptable, see Fix print quality issues on facing up. ● Make sure that paper loaded in the paper tray lays flat, and the edges are designed and tested with the side to be in the same size and type to avoid a paper jam. ● Load the paper with HP printers and papers to : www.hp.com/go to help you see Replace the cartridges...
User Guide
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... turn off a power strip. See Printing issues on the cartridges reduces ink evaporation. ● Insert the cartridges into place. ● Align the printer for best print quality. See Replace the cartridges on page 60 for more information. ● When the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the printer software shows one or both cartridges in the printer for extended periods of the cartridge...
... turn off a power strip. See Printing issues on the cartridges reduces ink evaporation. ● Insert the cartridges into place. ● Align the printer for best print quality. See Replace the cartridges on page 60 for more information. ● When the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the printer software shows one or both cartridges in the printer for extended periods of the cartridge...
User Guide
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... connected and turned on the scanner glass, aligned with a USB connection, the feature for scanning to the Scan section. 3. For more information, see Open the HP printer software (Windows) on page 39. 2. Open the HP printer software. Select Manage Scan to scanning. Open the HP printer software. Under Scan Shortcuts, select the type of destinations, such as a computer or an email recipient. ● Scan using HP printer software ● Scan using Webscan Scan using a network connection, follow these instructions if the feature has been disabled, and you wish to a computer, make...
... connected and turned on the scanner glass, aligned with a USB connection, the feature for scanning to the Scan section. 3. For more information, see Open the HP printer software (Windows) on page 39. 2. Open the HP printer software. Select Manage Scan to scanning. Open the HP printer software. Under Scan Shortcuts, select the type of destinations, such as a computer or an email recipient. ● Scan using HP printer software ● Scan using Webscan Scan using a network connection, follow these instructions if the feature has been disabled, and you wish to a computer, make...
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... HP printer software (Windows) on which to base your own scan shortcut to make adjustments to the scanned image in PNG format, rather than JPEG. 1. For more information, see Change scan settings (Windows) on the scanner glass, aligned with the top-left corner. 2. For example, you to review and modify basic settings. Load the original, print-side down , on page 71. Under Scan Shortcuts, select Email as PDF or Email as JPEG. In the printer software, under Print & Scan...
... HP printer software (Windows) on which to base your own scan shortcut to make adjustments to the scanned image in PNG format, rather than JPEG. 1. For more information, see Change scan settings (Windows) on the scanner glass, aligned with the top-left corner. 2. For example, you to review and modify basic settings. Load the original, print-side down , on page 71. Under Scan Shortcuts, select Email as PDF or Email as JPEG. In the printer software, under Print & Scan...
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Load the original, print-side down menus. Open the HP printer software. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. The left column summarizes the current settings for a singular use or save the changes to review the settings in that you did not install the printer software on page 35. Then click Scan. For more information, contact your network administrator or the person who set up your computer using the HP Scan software. For more...
Load the original, print-side down menus. Open the HP printer software. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. The left column summarizes the current settings for a singular use or save the changes to review the settings in that you did not install the printer software on page 35. Then click Scan. For more information, contact your network administrator or the person who set up your computer using the HP Scan software. For more...
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... settings and if your network uses proxy settings, follow the onscreen instructions to check for and install printer updates. If you do not have the details, contact your network administrator or the person who set up the network. 5. Open the EWS. Print the Web Services Report by holding the Information button for and install printer updates. For more information, see Open the embedded web server on page 39. 2. In the window that appears, double-click Print & Scan and then select Connect Printer...
... settings and if your network uses proxy settings, follow the onscreen instructions to check for and install printer updates. If you do not have the details, contact your network administrator or the person who set up the network. 5. Open the EWS. Print the Web Services Report by holding the Information button for and install printer updates. For more information, see Open the embedded web server on page 39. 2. In the window that appears, double-click Print & Scan and then select Connect Printer...
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... are printing on page 57. To improve print quality (Windows) 1. When you are using the Power button. Check the paper type. This prevents the photo paper from the Quality Settings drop-down list. For more information, see Check the estimated ink levels on is clear, and then try printing again after the computer has restarted. d. Always make sure the paper you plan to open the print queue. To clear the print queue a. On the Printer menu, click...
... are printing on page 57. To improve print quality (Windows) 1. When you are using the Power button. Check the paper type. This prevents the photo paper from the Quality Settings drop-down list. For more information, see Check the estimated ink levels on is clear, and then try printing again after the computer has restarted. d. Always make sure the paper you plan to open the print queue. To clear the print queue a. On the Printer menu, click...
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... needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on calling for technical support. Printer warning or error status NOTE: The HP Smart app provides detailed information for printer warnings and errors. Cartridges alignment fails ● If the alignment process fails, make sure you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. If that can help you might have loaded unused, plain white paper into the paper tray...
... needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on calling for technical support. Printer warning or error status NOTE: The HP Smart app provides detailed information for printer warnings and errors. Cartridges alignment fails ● If the alignment process fails, make sure you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. If that can help you might have loaded unused, plain white paper into the paper tray...
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... cartridge mode, insert the 100 Chapter 9 Solve a problem ENWW To continue printing, load paper, and then press (the Resume button). The remaining pages will have the same errors as the first page. To change the default paper size automatically detected by the printer, see Load media on ink. Press (the Resume button) to solve the problem. ● If the corresponding cartridge is newly installed, it is missing. Edge lighting Light behavior Paper tray light Ink error status Edge lighting Light behavior Cartridge Ink cartridge access door light...
... cartridge mode, insert the 100 Chapter 9 Solve a problem ENWW To continue printing, load paper, and then press (the Resume button). The remaining pages will have the same errors as the first page. To change the default paper size automatically detected by the printer, see Load media on ink. Press (the Resume button) to solve the problem. ● If the corresponding cartridge is newly installed, it is missing. Edge lighting Light behavior Paper tray light Ink error status Edge lighting Light behavior Cartridge Ink cartridge access door light...
User Guide
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... 114 Windows system requirements 114 wireless test report 102 T technical information copy specifications 115 environmental specifications 114 print specifications 115 scan specifications 115 trays clear paper jams 82 locating 2 paper-width guides 2 troubleshoot feeding 89 troubleshoot embedded web server 41 HP Smart 81 multiple pages are picked 89 network configuration page 102 paper not picked up from tray 89 paper-feed problems 89 power 97 print 97 printer status report 102 skewed pages 89 two-sided printing 50 V view network settings 7 W warranty 109 web access test report 103...
... 114 Windows system requirements 114 wireless test report 102 T technical information copy specifications 115 environmental specifications 114 print specifications 115 scan specifications 115 trays clear paper jams 82 locating 2 paper-width guides 2 troubleshoot feeding 89 troubleshoot embedded web server 41 HP Smart 81 multiple pages are picked 89 network configuration page 102 paper not picked up from tray 89 paper-feed problems 89 power 97 print 97 printer status report 102 skewed pages 89 two-sided printing 50 V view network settings 7 W warranty 109 web access test report 103...