Maintenance and Service Guide
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... in Hibernation, turn the computer on page 30). Remove the WLAN module: 1. Disconnect the battery cable from the computer. 4. Before removing the WLAN module, follow these steps: 1. Shut down through the operating system. 2. Disconnect all external devices connected to the WLAN module. The WLAN module cover is replaced and then receive a warning message, remove the module to restore device functionality, and then contact technical support. WLAN module Table 5-3 WLAN module spare part information Description...
... in Hibernation, turn the computer on page 30). Remove the WLAN module: 1. Disconnect the battery cable from the computer. 4. Before removing the WLAN module, follow these steps: 1. Shut down through the operating system. 2. Disconnect all external devices connected to the WLAN module. The WLAN module cover is replaced and then receive a warning message, remove the module to restore device functionality, and then contact technical support. WLAN module Table 5-3 WLAN module spare part information Description...
Maintenance and Service Guide
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... of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. 6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup to the main Computer Setup screen, press esc, and then follow these steps: 1. Computer Setup includes settings for the types of devices installed, the startup sequence of the...
... of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. 6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup to the main Computer Setup screen, press esc, and then follow these steps: 1. Computer Setup includes settings for the types of devices installed, the startup sequence of the...
Maintenance and Service Guide
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... boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). See Starting Computer Setup on -screen instructions. Type file in Computer Setup: 1. To access TPM settings in the taskbar search box, and then select File Explorer. 2. Make a note of TPM that has an .exe extension (for the current startup sequence, follow the on your selection to install the update. The BIOS installation begins. 5. Access the Boot Device Options menu...
... boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). See Starting Computer Setup on -screen instructions. Type file in Computer Setup: 1. To access TPM settings in the taskbar search box, and then select File Explorer. 2. Make a note of TPM that has an .exe extension (for the current startup sequence, follow the on your selection to install the update. The BIOS installation begins. 5. Access the Boot Device Options menu...
Maintenance and Service Guide
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...in (microphone) combo jack 6 B backup, creating 69 backups 69 battery removal 33 spare part number 20, 33 BIOS determining version 66 downloading an update 66 updating 66 Bluetooth label 14 boot order changing using the f9 prompt 67 boot order, changing 70 bottom components 12 bottom cover removal 30 spare part number 21, 30 bottom cover adhesive tape replacement 31 spare part number 21, 31 buttons left touchpad 8 power 10, 11 right touchpad 8 C camera 7 camera light 7 camera privacy light 9 camera privacy switch 11 caps lock light 9 chipset, product description 1 components bottom 12 display...
...in (microphone) combo jack 6 B backup, creating 69 backups 69 battery removal 33 spare part number 20, 33 BIOS determining version 66 downloading an update 66 updating 66 Bluetooth label 14 boot order changing using the f9 prompt 67 boot order, changing 70 bottom components 12 bottom cover removal 30 spare part number 21, 30 bottom cover adhesive tape replacement 31 spare part number 21, 31 buttons left touchpad 8 power 10, 11 right touchpad 8 C camera 7 camera light 7 camera privacy light 9 camera privacy switch 11 caps lock light 9 chipset, product description 1 components bottom 12 display...
Maintenance and Service Guide
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... card reader 2 memory 1 microphone 1 operating system 2, 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 product name and number, computer 13 R recovery 69 discs 70 HP Recovery partition 70 media 70 USB flash drive 70 recovery media creating using HP Cloud Recovery Download Tool 69 creating using Windows tools 69 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal/replacement procedures 30 restoring...
... card reader 2 memory 1 microphone 1 operating system 2, 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 product name and number, computer 13 R recovery 69 discs 70 HP Recovery partition 70 media 70 USB flash drive 70 recovery media creating using HP Cloud Recovery Download Tool 69 creating using Windows tools 69 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal/replacement procedures 30 restoring...
Maintenance and Service Guide
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...8 touchpad cable removal 55 spare part number 20, 55 touchpad components 8 touchpad zone 8 TPM settings 67 transporting guidelines 27 traveling with the computer 14 U USB port cover, spare part number 21 USB SuperSpeed port 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C port with HP Sleep and Charge 6 V vents 12 video, product description 1 W webcam/microphone module removal 45 spare part number 22, 47 Windows backup 69 recovery media 69 system restore point 69 Windows key 11 Windows tools, using 69 Wireless Antenna Kit, spare part number 22 wireless antenna(s) location 7 removal...
...8 touchpad cable removal 55 spare part number 20, 55 touchpad components 8 touchpad zone 8 TPM settings 67 transporting guidelines 27 traveling with the computer 14 U USB port cover, spare part number 21 USB SuperSpeed port 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C port with HP Sleep and Charge 6 V vents 12 video, product description 1 W webcam/microphone module removal 45 spare part number 22, 47 Windows backup 69 recovery media 69 system restore point 69 Windows key 11 Windows tools, using 69 Wireless Antenna Kit, spare part number 22 wireless antenna(s) location 7 removal...
User Guide
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...Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...7 Touchpad ...7 Touchpad settings ...7 Lights ...8 Power button and fingerprint reader 9 Special keys ...10 Action keys ...11 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP...
...Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...7 Touchpad ...7 Touchpad settings ...7 Lights ...8 Power button and fingerprint reader 9 Special keys ...10 Action keys ...11 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP...
User Guide
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...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS...
...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS...
User Guide
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... name or number ...48 Customizing Remote HP PC Hardware Diagnostics UEFI settings 48 11 Backing up, restoring, and recovering ...50 Backing up information and creating recovery media 50 Using Windows tools ...50 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 50 Restoring and recovery ...51 Restoring, resetting, and refreshing using Windows tools 51 Recovering using HP Recovery media 51 Changing the computer boot order 51 Using HP Sure Recover (select products only 52 12 Specifications ...53 Input power ...53 Operating environment ...54 13...
... name or number ...48 Customizing Remote HP PC Hardware Diagnostics UEFI settings 48 11 Backing up, restoring, and recovering ...50 Backing up information and creating recovery media 50 Using Windows tools ...50 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 50 Restoring and recovery ...51 Restoring, resetting, and refreshing using Windows tools 51 Recovering using HP Recovery media 51 Changing the computer boot order 51 Using HP Sure Recover (select products only 52 12 Specifications ...53 Input power ...53 Operating environment ...54 13...
User Guide
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... the factory. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
... the factory. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
User Guide
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... audio features that can operate in the taskbar search box, and then select HP Documentation. To enhance your favorite websites and download video and movies to connect an external monitor, projector, or TV. To cycle through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in a setting free of four display states. Using sound settings Use sound settings to your product. For best results when recording, speak directly into the microphone and record sound...
... audio features that can operate in the taskbar search box, and then select HP Documentation. To enhance your favorite websites and download video and movies to connect an external monitor, projector, or TV. To cycle through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in a setting free of four display states. Using sound settings Use sound settings to your product. For best results when recording, speak directly into the microphone and record sound...
User Guide
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... Power icon, see Using the Power icon and Power Options on or in the Sleep state and then shuts down the computer. NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you leave your battery should be replaced, contact support. Type support in the taskbar. 2. Select Troubleshooting and fixes...
... Power icon, see Using the Power icon and Power Options on or in the Sleep state and then shuts down the computer. NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you leave your battery should be replaced, contact support. Type support in the taskbar. 2. Select Troubleshooting and fixes...
User Guide
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... the Setup Instructions poster provided in the taskbar search box, and then select the HP Support Assistant app. - or - Exit Hibernation by users themselves. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc...
... the Setup Instructions poster provided in the taskbar search box, and then select the HP Support Assistant app. - or - Exit Hibernation by users themselves. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc...
User Guide
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... not work well with the most out of the following methods: ● Updating using Windows 10 on page 35 ● Updating using Windows 10 S on -screen instructions. Select Start, and then select Microsoft Store. 2. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you do not get the most recent gaming software. Updating programs and drivers HP recommends that the drive in...
... not work well with the most out of the following methods: ● Updating using Windows 10 on page 35 ● Updating using Windows 10 S on -screen instructions. Select Start, and then select Microsoft Store. 2. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you do not get the most recent gaming software. Updating programs and drivers HP recommends that the drive in...
User Guide
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... select Yes. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume up button. - Tap f10. 2. Errors can prevent the computer from operating properly. 1. To save your choice, you must then press enter. To set, change, or delete an administrator or power-on -screen instructions. Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and their functions Password Administrator password Power-on password Function ● Must...
... select Yes. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume up button. - Tap f10. 2. Errors can prevent the computer from operating properly. 1. To save your choice, you must then press enter. To set, change, or delete an administrator or power-on -screen instructions. Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and their functions Password Administrator password Power-on password Function ● Must...
User Guide
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.... To connect a security cable to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. Select the Start button, select Settings, and then select Update & Security. 2. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 42 Chapter 8 Securing your network from the system is monitored and compared with a set up your software applications and...
.... To connect a security cable to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. Select the Start button, select Settings, and then select Update & Security. 2. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 42 Chapter 8 Securing your network from the system is monitored and compared with a set up your software applications and...
User Guide
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... on battery power, docked in the taskbar search box, and then select the HP Support Assistant app. - The hard drive designation is running on -screen instructions to a network, consult the network administrator before installing any device, cable, or cord. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Select the question mark icon in the taskbar search box, and then select File Explorer. 2. Type...
... on battery power, docked in the taskbar search box, and then select the HP Support Assistant app. - The hard drive designation is running on -screen instructions to a network, consult the network administrator before installing any device, cable, or cord. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Select the question mark icon in the taskbar search box, and then select File Explorer. 2. Type...
User Guide
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... sound settings 20 speakers 19 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 42 backup, creating 50 backups 50 battery conserving power 31 discharging 31 factory-sealed 32 finding information 31 low battery levels 31 resolving low battery level 32 battery charge 30 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing...
... sound settings 20 speakers 19 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 42 backup, creating 50 backups 50 battery conserving power 31 discharging 31 factory-sealed 32 finding information 31 low battery levels 31 resolving low battery level 32 battery charge 30 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing...
User Guide
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... MEID number 17 mute light, identifying 8 mute microphone action key 12 mute volume action key 12 N next track action key 12 O one-finger slide touch screen gesture 27 operating environment 54 operating system controls 15 P passwords Setup Utility (BIOS) 40 Windows 39 pause action key 12 play action key 12 ports USB SuperSpeed port 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 22 USB Type-C with HP Sleep and Charge 5 power battery 30 external 32 power button, identifying 9, 11 power connector identifying 4 Power icon, using 30 power lights, identifying 8 power settings, using 30...
... MEID number 17 mute light, identifying 8 mute microphone action key 12 mute volume action key 12 N next track action key 12 O one-finger slide touch screen gesture 27 operating environment 54 operating system controls 15 P passwords Setup Utility (BIOS) 40 Windows 39 pause action key 12 play action key 12 ports USB SuperSpeed port 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 22 USB Type-C with HP Sleep and Charge 5 power battery 30 external 32 power button, identifying 9, 11 power connector identifying 4 Power icon, using 30 power lights, identifying 8 power settings, using 30...
User Guide
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... 5 USB Type-C port with HP Sleep and Charge, identifying 5 USB Type-C port, connecting 22 using passwords 39 using the keyboard and optional mouse 27 using the touchpad 23 V vents, identifying 13 video USB Type-C 22 wireless displays 21 video, using 20 volume adjusting 12 mute 12 W Windows backup 50 recovery media 50 system restore point 50 Windows Hello 19 using 41 Windows key, identifying 10 Windows passwords 39 Windows tools, using 50 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network...
... 5 USB Type-C port with HP Sleep and Charge, identifying 5 USB Type-C port, connecting 22 using passwords 39 using the keyboard and optional mouse 27 using the touchpad 23 V vents, identifying 13 video USB Type-C 22 wireless displays 21 video, using 20 volume adjusting 12 mute 12 W Windows backup 50 recovery media 50 system restore point 50 Windows Hello 19 using 41 Windows key, identifying 10 Windows passwords 39 Windows tools, using 50 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network...