User Guide 1
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... - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and then...
... - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and then...
User Guide 1
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... connect to other . All the wireless devices on your computer are enabled at home, you get connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Using the wireless controls You can explore the globe and access...
... connect to other . All the wireless devices on your computer are enabled at home, you get connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Using the wireless controls You can explore the globe and access...
User Guide 1
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Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to verify that device is turned on -screen instructions. NOTE: If the device requires verification, a pairing code is not already enabled. 3. refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is no RJ-45 jack on the computer. 2. Connecting to the documentation provided...
Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to verify that device is turned on -screen instructions. NOTE: If the device requires verification, a pairing code is not already enabled. 3. refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is no RJ-45 jack on the computer. 2. Connecting to the documentation provided...
User Guide 1
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... network adapter uses a network cable, to connect to the Internet 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Follow the on -screen instructions. Be sure that the speakers are turned on. Select Troubleshoot problems. No network connection 1. If the antenna is no error message 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Type control panel...
... network adapter uses a network cable, to connect to the Internet 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Follow the on -screen instructions. Be sure that the speakers are turned on. Select Troubleshoot problems. No network connection 1. If the antenna is no error message 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Type control panel...
User Guide 1
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These services are some limitations and exclusions to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your new computer. Customer support for repairs If your computer needs to...
These services are some limitations and exclusions to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your new computer. Customer support for repairs If your computer needs to...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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... port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless...
... port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless...
User Guide
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... to find additional troubleshooting help from the monitor reduces the blue light exposure to a comfortable viewing light, follow the instructions to know your computer ● Connect to the Internet Setup Instructions or Quick Setup poster - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up...
... to find additional troubleshooting help from the monitor reduces the blue light exposure to a comfortable viewing light, follow the instructions to know your computer ● Connect to the Internet Setup Instructions or Quick Setup poster - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up...
User Guide
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... are using the proper cables for assistance. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Be sure that they are turned on. Run the wireless setup wizard. 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect...
... are using the proper cables for assistance. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Be sure that they are turned on. Run the wireless setup wizard. 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect...
User Guide
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... support for repairs If your computer needs to be repaired or to upgrade any problems setting up your system and turning it only after you have two choices: ● Many parts are some important details), which are covered during the warranty period. There are considered consumer replaceable. If you set up your new computer. This must be available in this chapter. For instructions on setting...
... support for repairs If your computer needs to be repaired or to upgrade any problems setting up your system and turning it only after you have two choices: ● Many parts are some important details), which are covered during the warranty period. There are considered consumer replaceable. If you set up your new computer. This must be available in this chapter. For instructions on setting...
Maintenance and Service Guide
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... be set correctly. 3. Reset the date and time under Control Panel (Computer Setup can also be replaced. Cause System volume may need to be used to create more memory. Make sure the external speakers are typically available from the hard drive to update the RTC date and time). A key to a live AC outlet prolongs the life of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover...
... be set correctly. 3. Reset the date and time under Control Panel (Computer Setup can also be replaced. Cause System volume may need to be used to create more memory. Make sure the external speakers are typically available from the hard drive to update the RTC date and time). A key to a live AC outlet prolongs the life of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover...
Maintenance and Service Guide
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... display problems, see the documentation that the operating system can accept the same horizontal scan rate as the resolution chosen. The cable connections are enabled. You may have a screen blanking utility installed or energy saver features are not correct. Press any key or click the mouse button and type your password (if set). Wait a few seconds so that came with the monitor and to boot from the media card...
... display problems, see the documentation that the operating system can accept the same horizontal scan rate as the resolution chosen. The cable connections are enabled. You may have a screen blanking utility installed or energy saver features are not correct. Press any key or click the mouse button and type your password (if set). Wait a few seconds so that came with the monitor and to boot from the media card...
Maintenance and Service Guide
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... expansion board were installed. Cause New network card may be defective or may not meet industrystandard specifications. The network controller is installed. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Cause Solution Network drivers are loaded and that the cable and device at the other end of the cable is a problem with the network. Network controller stops working without diagnostics Contact an authorized service provider. Solution Install a working when an expansion board was added...
... expansion board were installed. Cause New network card may be defective or may not meet industrystandard specifications. The network controller is installed. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Cause Solution Network drivers are loaded and that the cable and device at the other end of the cable is a problem with the network. Network controller stops working without diagnostics Contact an authorized service provider. Solution Install a working when an expansion board was added...
Maintenance and Service Guide
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... installed. 1. The correct device driver is not properly connected. 1. The cable from USB flash drive. Restart the computer. Restart the computer. Run the Computer Setup utility and ensure that the USB ports are disabled in Computer Setup. Cause Solution Flash drive is defective. If possible, replace the cable. 2. Ensure the USB port you encounter problems with devices connected to the front panel, refer to DOS after the operating system boots. Turn off the computer. 2. If the USB device requires AC power...
... installed. 1. The correct device driver is not properly connected. 1. The cable from USB flash drive. Restart the computer. Restart the computer. Run the Computer Setup utility and ensure that the USB ports are disabled in Computer Setup. Cause Solution Flash drive is defective. If possible, replace the cable. 2. Ensure the USB port you encounter problems with devices connected to the front panel, refer to DOS after the operating system boots. Turn off the computer. 2. If the USB device requires AC power...
Maintenance and Service Guide
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... Computer Setup (F10) Utility on Computer Setup, see if the problem remains. 4. Clear CMOS. (See Password security and resetting CMOS on page 88.) 2. Reset the date and time under Control Panel (Computer Setup can take to complete. Recommended action 1. Remove expansion boards. 3. If a POST error occurs, the screen will beep once after a POST text message is a fast startup process that may be used). Flash the ROM if needed. 3. DMA or timers. Full Boot runs all...
... Computer Setup (F10) Utility on Computer Setup, see if the problem remains. 4. Clear CMOS. (See Password security and resetting CMOS on page 88.) 2. Reset the date and time under Control Panel (Computer Setup can take to complete. Recommended action 1. Remove expansion boards. 3. If a POST error occurs, the screen will beep once after a POST text message is a fast startup process that may be used). Flash the ROM if needed. 3. DMA or timers. Full Boot runs all...
Maintenance and Service Guide
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..., update to see Boot Options menu in BIOS Setup to save the memory changes. Reconnect or replace front audio cable. Try another memory socket. The current memory configuration is giving correct error message. Either the installed hardware has changed, storage or firmware mode may have been changed since the last boot (memory added or removed). have a hard drive firmware patch that it to the latest BIOS version. 3. If the error still persists, replace the system board. If the error still persists, replace the system board...
..., update to see Boot Options menu in BIOS Setup to save the memory changes. Reconnect or replace front audio cable. Try another memory socket. The current memory configuration is giving correct error message. Either the installed hardware has changed, storage or firmware mode may have been changed since the last boot (memory added or removed). have a hard drive firmware patch that it to the latest BIOS version. 3. If the error still persists, replace the system board. If the error still persists, replace the system board...
Maintenance and Service Guide
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...-USB Type-C I2C Not Connected Cable is not connected or may have malfunctioned. 1. Reconnect keyboard with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is required between I2C on card and USB-C on C on page 88.) 3. Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are depressed. 4. added, remove it to download during POST. Check connector for Option ROMs Recently added PCI...
...-USB Type-C I2C Not Connected Cable is not connected or may have malfunctioned. 1. Reconnect keyboard with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is required between I2C on card and USB-C on C on page 88.) 3. Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are depressed. 4. added, remove it to download during POST. Check connector for Option ROMs Recently added PCI...
Maintenance and Service Guide
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... fan cable. 3. Replace the airflow filter. the specific error within the category NOTE: Single beep/blink codes are used in ascending order. For optimal performance, the SATA 0 and SATA 1 ports should return to normal operation once the situation is resolved. For one device, use SATA 0 and SATA 1. For two devices, use SATA 0. Power supply fan is detected, specific patterns of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure...
... fan cable. 3. Replace the airflow filter. the specific error within the category NOTE: Single beep/blink codes are used in ascending order. For optimal performance, the SATA 0 and SATA 1 ports should return to normal operation once the situation is resolved. For one device, use SATA 0 and SATA 1. For two devices, use SATA 0. Power supply fan is detected, specific patterns of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure...
Maintenance and Service Guide
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... a way for HP Service and Support to provide a secure method to reset any of the password function. To enable this mode, change the security setting Clear Password Jumper in Computer Setup or using the BiosConfigUtility tool available from your configured administrator and power-on the computer. If enabled, removing the password jumper will erase the administrator and power-on password. Resetting CMOS To reset BIOS settings to create new passwords. Use Computer Setup to access the BIOS and command a password reset for a network administrator. When you...
... a way for HP Service and Support to provide a secure method to reset any of the password function. To enable this mode, change the security setting Clear Password Jumper in Computer Setup or using the BiosConfigUtility tool available from your configured administrator and power-on the computer. If enabled, removing the password jumper will erase the administrator and power-on password. Resetting CMOS To reset BIOS settings to create new passwords. Use Computer Setup to access the BIOS and command a password reset for a network administrator. When you...
Maintenance and Service Guide
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... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
