HP Pro Tower 400 G9 PCI Desktop PC Support and Manuals
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User Guide - Page 6
... then select Manuals.
You can access the following types of the system board is located in the search box, and then select Go.
Follow the instructions to find product information
Topic
Location
Technical specifications
To find support information
Topic
Location
Product support
For HP support, go /quickspecs, and then select the link.
To access this guide:
▲ Select...
User Guide - Page 8
... Manuals. Follow the instructions to http://www.support.microsoft.com.
POST error codes
See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find diagnostics tools
Topic
Location
Diagnostics tools
For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Product updates 3
Table...
Maintenance and Service Guide - Page 9
NOTE: The light on the power button is normally white when the power is on page 90 to indicate a problem.
Rear panel components
To identify the rear panel components, use these illustrations and tables.
2 Chapter 1 Computer features See Interpreting POST diagnostic front panel lights and audible codes on . Table 1-1 Identifying the front panel components
Front...
Maintenance and Service Guide - Page 67
...computer and follow the instructions for the board, and choose a basic configuration that Device available is selected for specific problems.
3. Computer will not start
Use this information to troubleshoot the computer. Cause
Wrong memory modules were used in the upgrade, or memory modules were installed in Computer Setup. Beeps and blinking lights are unplugged.
Power light blinks red...
Maintenance and Service Guide - Page 69
..., and that the Remote System Installation Server contains the network interface card (NIC) drivers for your NIC.
62 Chapter 5 Troubleshooting without apparent cause
Use this information to troubleshoot the computer. Contact an authorized service provider. Solution
Verify network connectivity, that a DHCP Server is not securely connected.
There is a problem with the network
Use this...
Maintenance and Service Guide - Page 70
... computer power cord before attempting to reseat, install, or remove a memory module.
Memory count during POST is installed in dual-channel mode to download, decompress, and execute the ME firmware for Out-of memory error
Use this information to troubleshoot the computer.
To avoid damage to the DIMMs or the system board, you encounter memory problems, some models...
Maintenance and Service Guide - Page 74
... DriveLock security or securely erase a hard drive (when supported by drive). 6 Computer Setup (F10) Utility
This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for valid passwords, including length and required types of characters. ●...
Maintenance and Service Guide - Page 75
... specific Computer Setup options can vary, depending on the hardware configuration.
NOTE: Support for each installed module)
● System BIOS version ● ME Firmware version (Intel only)
● Video BIOS version ● Reference code revision
68 Chapter 6 Computer Setup (F10) Utility Table 6-1 Computer Setup Main
Option
Description
System Information
Lists all models...
Maintenance and Service Guide - Page 84
... secure storage device is found, system firmware launches HP Sure Recover. Limit PCIe Speed (workstation models only)
Lets you restrict the maximum speed...Setup Advanced 77
Display the version of bootable devices is disabled, all requests to start or cancel HP Sure Recover. OS Recovery Driver Version
Display the version of a boot failure, the user is enabled.
The following settings...
Maintenance and Service Guide - Page 91
... the correct ROM.
2. Clear CMOS.
5. Clear CMOS.
2. Replace the system board. 7 POST error messages
This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you might encounter during POST. Full...
Maintenance and Service Guide - Page 92
... Use Computer Setup to proper version.
2. information. Reboot the computer.
2. POST numeric codes and text messages 85 If the error persists, replace the system board. Table 7-1 POST numeric codes and text messages (continued)
Control panel message
Description
008-Microcode Patch Error
Processor is missing or invalid. Upgrade BIOS to update this
the system board is not supported by...
Maintenance and Service Guide - Page 93
... DIMMs so that memory modules are correctly installed.
2. If the error still persists, replace the system board.
00F-Interface Error during MEBx Execution MEBx operation experienced a hardware error during communication with the chipset.
3. If the error persists, update to the latest BIOS version.
3. Replace with a supported module.
2E4-DIMM Configuration Warning
Populated...
Maintenance and Service Guide - Page 94
... soon fail. (Some hard drives 1. Replace the hard disk drive.
3F2-Hard Disk 2 Error
Hard disk 2 error.
1. Check and/or replace cables.
2. Replace the hard disk drive.
400-Serial Port A Address Conflict Detected
Both external and internal serial ports are connected properly to power cables and system board. Remove any problem with specific devices.
301-Hard Disk 1: SMART Hard...
Maintenance and Service Guide - Page 113
... customer data? not made
data. Table 11-1 Troubleshooting steps for writing memory and is made
and firmware.
The specific writeprotection method varies by
and then follow the on the HP
website; go
store. An Intel utility
models. Select
utility.
How is updated hardware protection to
http://www.hp.com/
support. entered using
Identify your product, and then
follow...
Maintenance and Service Guide - Page 121
... 103 numeric error codes 84
O
operating guidelines 10, 13 optical drive 2
installation 22 removal 22 optical drive eject button 2 option board removal and replacement 39 optional port 3 overheating, prevention 10, 13
P
password Power-On 92 security 92 Setup 92
POST error messages 84 power button 2 power connector 3 power cord set requirements
country specific 110 power problems 53 power supply...
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