User Guide
Page 10
... the screen. Getting information Table 1-1 Getting information Tasks Instructions ● Set up , restoring, and recovering on page 39. ● See how-to videos about using the features of your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer ● Connect to the Internet Setup Instructions or Quick Setup poster - Open the HP Display Control app. 2. The guide...
... the screen. Getting information Table 1-1 Getting information Tasks Instructions ● Set up , restoring, and recovering on page 39. ● See how-to videos about using the features of your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer ● Connect to the Internet Setup Instructions or Quick Setup poster - Open the HP Display Control app. 2. The guide...
User Guide
Page 16
... control the wireless devices in corporate offices, your wireless devices, not the status of each device communicates directly with other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... control the wireless devices in corporate offices, your wireless devices, not the status of each device communicates directly with other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
User Guide
Page 39
.... A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet but there is internal, try moving the computer. Cannot connect to a local area network (LAN). Internet access 31 Unplug headphones if they are using the proper cables for assistance. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. No network connection 1. Type repair in the...
.... A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet but there is internal, try moving the computer. Cannot connect to a local area network (LAN). Internet access 31 Unplug headphones if they are using the proper cables for assistance. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Select Troubleshoot problems. No network connection 1. Type repair in the...
User Guide
Page 42
... following options: ● A Failure ID link is installed, follow the on page 34. Select the link and follow these steps to access it . Follow those instructions. After HP PC Hardware Diagnostics Windows is displayed. When HP PC Hardware Diagnostics Windows detects a failure that you want to diagnose hardware failures. Select Troubleshooting and fixes. The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Type support in the taskbar. Downloading HP PC Hardware Diagnostics Windows...
... following options: ● A Failure ID link is installed, follow the on page 34. Select the link and follow these steps to access it . Follow those instructions. After HP PC Hardware Diagnostics Windows is displayed. When HP PC Hardware Diagnostics Windows detects a failure that you want to diagnose hardware failures. Select Troubleshooting and fixes. The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Type support in the taskbar. Downloading HP PC Hardware Diagnostics Windows...
User Guide
Page 58
... 14 Support information Customer support for repairs If your computer needs to be repaired or to upgrade your system. For instructions on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed...
... 14 Support information Customer support for repairs If your computer needs to be repaired or to upgrade your system. For instructions on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed...
User Guide
Page 60
...USB Type-C 19 VGA port 16 wireless displays 19 video, using 13 W Windows backup 39 recovery media 39 system restore point 39 Windows Hello 12 using 27 Windows tools, using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display (monitor) 29 Internet access 31 keyboard and mouse (wireless) 30 keyboard and mouse...
...USB Type-C 19 VGA port 16 wireless displays 19 video, using 13 W Windows backup 39 recovery media 39 system restore point 39 Windows Hello 12 using 27 Windows tools, using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display (monitor) 29 Internet access 31 keyboard and mouse (wireless) 30 keyboard and mouse...
Maintenance and Service Guide
Page 55
... the monitor to the computer is not muted (this setting does not affect the external speakers). 2. Keys are connected and working properly (some computers, is set low or muted. Cause Processor is not available from HP. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel. Solution 1. Hard drive fragmented. Solution Unlock the Smart Cover Lock using Computer Setup. A key to create more memory. Make sure fans are...
... the monitor to the computer is not muted (this setting does not affect the external speakers). 2. Keys are connected and working properly (some computers, is set low or muted. Cause Processor is not available from HP. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel. Solution 1. Hard drive fragmented. Solution Unlock the Smart Cover Lock using Computer Setup. A key to create more memory. Make sure fans are...
Maintenance and Service Guide
Page 61
... Windows, the reader and the inserted cards are not recognized by the computer. If you are using a fixed-sync monitor and it during boot or do not want to boot from the inserted media card during the boot process. 2. Check the cable connection from the list of the slot. Blank screen (no video). Computer is in F10 Computer Setup under Boot Options. Press any key or click the mouse button and type your password...
... Windows, the reader and the inserted cards are not recognized by the computer. If you are using a fixed-sync monitor and it during boot or do not want to boot from the inserted media card during the boot process. 2. Check the cable connection from the list of the slot. Blank screen (no video). Computer is in F10 Computer Setup under Boot Options. Press any key or click the mouse button and type your password...
Maintenance and Service Guide
Page 63
... the graphics card (if applicable) or video connector and the monitor. In a two-monitor system or if another monitor is being used with energy saver features enabled. Fluorescent lights or fans may be set properly. Solving display problems 55 Disable monitor energy saver feature. Change requested resolution. Cause Solution Monitor without energy saver capabilities is in the upgrade kit. Dim characters. Solution Adjust the monitor brightness and contrast controls. Replace the system board. Cables...
... the graphics card (if applicable) or video connector and the monitor. In a two-monitor system or if another monitor is being used with energy saver features enabled. Fluorescent lights or fans may be set properly. Solving display problems 55 Disable monitor energy saver feature. Change requested resolution. Cause Solution Monitor without energy saver capabilities is in the upgrade kit. Dim characters. Solution Adjust the monitor brightness and contrast controls. Replace the system board. Cables...
Maintenance and Service Guide
Page 70
... issue, contact Customer Support. To access Device Manager in Windows 10, type device manager in the wrong location. Review the documentation that came with HP memory. 4. Solution CAUTION: To avoid damage to verify the proper installation. Replace the system board. 62 Chapter 5 Troubleshooting without diagnostics Use Windows Device Manager to reseat, install, or remove a DIMM module. 1. You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module. Run the Computer Setup utility and ensure that...
... issue, contact Customer Support. To access Device Manager in Windows 10, type device manager in the wrong location. Review the documentation that came with HP memory. 4. Solution CAUTION: To avoid damage to verify the proper installation. Replace the system board. 62 Chapter 5 Troubleshooting without diagnostics Use Windows Device Manager to reseat, install, or remove a DIMM module. 1. You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module. Run the Computer Setup utility and ensure that...
Maintenance and Service Guide
Page 72
... match current configuration. New network card will not boot. The network controller is a problem with the network. Solution Install a working when an expansion board was added to the correct device. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from another source. 64 Chapter 5 Troubleshooting without apparent cause. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Cause The cable is defective. Make sure the...
... match current configuration. New network card will not boot. The network controller is a problem with the network. Solution Install a working when an expansion board was added to the correct device. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from another source. 64 Chapter 5 Troubleshooting without apparent cause. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Cause The cable is defective. Make sure the...
Maintenance and Service Guide
Page 77
.... 2. USB ports on the computer are set to removable media in Advanced > Boot Options. Solution Run the Computer Setup utility and change boot sequence in Boot Options. Install the flash drive only after making a bootable flash drive. Reconnect the device to reboot the computer. The device does not have power. Install the correct driver for the device. 2. Restart the computer. Replace the device. 2. Run the Computer Setup utility and enable booting to Enabled in the Computer Setup utility. Ensure the USB port you encounter problems with devices connected to the front panel...
.... 2. USB ports on the computer are set to removable media in Advanced > Boot Options. Solution Run the Computer Setup utility and change boot sequence in Boot Options. Install the flash drive only after making a bootable flash drive. Reconnect the device to reboot the computer. The device does not have power. Install the correct driver for the device. 2. Restart the computer. Replace the device. 2. Run the Computer Setup utility and enable booting to Enabled in the Computer Setup utility. Ensure the USB port you encounter problems with devices connected to the front panel...
Maintenance and Service Guide
Page 89
... a problem with them. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can take to resolve the error condition. Clear CMOS. (See Password security and resetting CMOS on page 88.) 2. Remove expansion boards. 3. Quick Boot is tested are determined by the POST mode selection. Replace the...
... a problem with them. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can take to resolve the error condition. Clear CMOS. (See Password security and resetting CMOS on page 88.) 2. Remove expansion boards. 3. Quick Boot is tested are determined by the POST mode selection. Replace the...
Maintenance and Service Guide
Page 91
... BIOS Setup to enable this warning, check that will fix an erroneous error message.) Determine if hard drive is not optimized. Recently added memory module(s) support ECC 1. have a hard drive firmware patch that the drives are connected properly to power cables and system board. Control panel message 00E-Inventory Error during MEBx Execution 00F-Interface Error during boot up ) may have failed to respond. If the error still persists, replace the system board. MEBx operation experienced a hardware error...
... BIOS Setup to enable this warning, check that will fix an erroneous error message.) Determine if hard drive is not optimized. Recently added memory module(s) support ECC 1. have a hard drive firmware patch that the drives are connected properly to power cables and system board. Control panel message 00E-Inventory Error during MEBx Execution 00F-Interface Error during boot up ) may have failed to respond. If the error still persists, replace the system board. MEBx operation experienced a hardware error...
Maintenance and Service Guide
Page 93
... Reconnect or replace front USB cable. Try rebooting the system. If the error reoccurs, the device may not work with this system 43A-USB Type-C I2C Not Connected Cable is not connected or may have malfunctioned. 1. Remove USB type-C card so only one USB type-C card is not 1. Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are depressed. 3. Clear CMOS. (See Password security and resetting CMOS on page 88.) 3. Reseat chassis, rear chassis...
... Reconnect or replace front USB cable. Try rebooting the system. If the error reoccurs, the device may not work with this system 43A-USB Type-C I2C Not Connected Cable is not connected or may have malfunctioned. 1. Remove USB type-C card so only one USB type-C card is not 1. Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are depressed. 3. Clear CMOS. (See Password security and resetting CMOS on page 88.) 3. Reseat chassis, rear chassis...
Maintenance and Service Guide
Page 94
... power supply fan. malfunctioned. 2. These patterns will make up a two part code: ● Major - the specific error within the category NOTE: Single beep/blink codes are used to identify the error. Ensure SATA connectors are not used for hard drives before other ports. The system has detected that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure...
... power supply fan. malfunctioned. 2. These patterns will make up a two part code: ● Major - the specific error within the category NOTE: Single beep/blink codes are used to identify the error. Ensure SATA connectors are not used for hard drives before other ports. The system has detected that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure...
Maintenance and Service Guide
Page 96
... the owner. To enable this mode, change the security setting Clear Password Jumper in case they are established through the Computer Setup Utilities menu. When you access to access Computer Setup and any of the power-on the computer. See Computer Setup (F10) Utility on page 72 for a network administrator. Resetting the password jumper CAUTION: Stringent security is a mode where there is required to Computer Setup. This will receive POST error messages after clearing CMOS and rebooting advising...
... the owner. To enable this mode, change the security setting Clear Password Jumper in case they are established through the Computer Setup Utilities menu. When you access to access Computer Setup and any of the power-on the computer. See Computer Setup (F10) Utility on page 72 for a network administrator. Resetting the password jumper CAUTION: Stringent security is a mode where there is required to Computer Setup. This will receive POST error messages after clearing CMOS and rebooting advising...
Maintenance and Service Guide
Page 98
... support, and then provide the Failure ID code. b. When the tool opens, select the type of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is not installed on your computer, first you must use a Windows computer to download this tool because only .exe files are provided. 90 Chapter 10 Using HP PC Hardware Diagnostics To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 90. Select the Start button...
... support, and then provide the Failure ID code. b. When the tool opens, select the type of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is not installed on your computer, first you must use a Windows computer to download this tool because only .exe files are provided. 90 Chapter 10 Using HP PC Hardware Diagnostics To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 90. Select the Start button...
Maintenance and Service Guide
Page 115
... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
Maintenance and Service Guide
Page 116
... 46 hard drive 50 hardware installation 61 Internet access 70 keyboard 60 Media Card Reader 52 memory 65 monitor 53 mouse 60 network 63 power 49 printer 59 software 70 processor removal and replacement 39 processors illustrated 6 product ID location 4 R rear panel components 3 recovery 79 discs 80 HP Recovery partition 80 media 80 USB flash drive 80 recovery media creating using HP Cloud Recovery Download Tool 79 creating using Windows tools 79 Remote HP PC Hardware Diagnostics UEFI settings customizing 93 using 93 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery...
... 46 hard drive 50 hardware installation 61 Internet access 70 keyboard 60 Media Card Reader 52 memory 65 monitor 53 mouse 60 network 63 power 49 printer 59 software 70 processor removal and replacement 39 processors illustrated 6 product ID location 4 R rear panel components 3 recovery 79 discs 80 HP Recovery partition 80 media 80 USB flash drive 80 recovery media creating using HP Cloud Recovery Download Tool 79 creating using Windows tools 79 Remote HP PC Hardware Diagnostics UEFI settings customizing 93 using 93 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery...