HP Business Desktop BIOS
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...user or administrator when a computer failure has been detected. Also 6 simultaneous beeps will be heard. Also 9 simultaneous beeps will be heard. Typically, HP Business Desktop computers are provided for more stringent test requirements, F10 setup provides configurable ...alerts for a bad processor). Networked computers using HP Client Manager Software (see http://h18019.www1.hp.com/im/?jumpid=re_R2515_VAcontent/PSG/en_intelligentmanageability for the following failures: HP BIOS Diagnostic Codes Problem Computer Reaction Processor Thermal Protection Activated Power ...
...user or administrator when a computer failure has been detected. Also 6 simultaneous beeps will be heard. Also 9 simultaneous beeps will be heard. Typically, HP Business Desktop computers are provided for more stringent test requirements, F10 setup provides configurable ...alerts for a bad processor). Networked computers using HP Client Manager Software (see http://h18019.www1.hp.com/im/?jumpid=re_R2515_VAcontent/PSG/en_intelligentmanageability for the following failures: HP BIOS Diagnostic Codes Problem Computer Reaction Processor Thermal Protection Activated Power ...
Getting Started
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If the system remains in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started If the system will help you encounter problems with the computer, monitor, or software, see the following list of general suggestions... before taking further action: ■ Check that the computer and monitor are error codes that will not shut down the computer by pressing any key. If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for loose connections or incorrect...
If the system remains in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started If the system will help you encounter problems with the computer, monitor, or software, see the following list of general suggestions... before taking further action: ■ Check that the computer and monitor are error codes that will not shut down the computer by pressing any key. If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for loose connections or incorrect...
Getting Started
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...A new device is not recognized as part of the computer. The beeps continue for the board and choose a basic configuration that came with other devices. Getting Started www.hp.com 21 See "Interpreting Diagnostic Lights and Audible Codes" on the system. 2. Replace DIMMs one at a time to ...if you still cannot resolve the issue, contact Customer Support. Replace third-party memory with HP memory. 4. The LED flashes continue until the problem is bad. 1. Computer will not start. Observe the beeps and LED lights on the front of the system. (continued) A plug and play ...
...A new device is not recognized as part of the computer. The beeps continue for the board and choose a basic configuration that came with other devices. Getting Started www.hp.com 21 See "Interpreting Diagnostic Lights and Audible Codes" on the system. 2. Replace DIMMs one at a time to ...if you still cannot resolve the issue, contact Customer Support. Replace third-party memory with HP memory. 4. The LED flashes continue until the problem is bad. 1. Computer will not start. Observe the beeps and LED lights on the front of the system. (continued) A plug and play ...
Getting Started
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...necessarily have an error code or text message associated with them. ✎ If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to wake the computer. Getting Started www.hp.com 23 None Green... Power LED flashes every two seconds. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On.
...necessarily have an error code or text message associated with them. ✎ If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to wake the computer. Getting Started www.hp.com 23 None Green... Power LED flashes every two seconds. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On.
Getting Started
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... be blocked or not turning. Contact an authorized reseller or service provider. 24 www.hp.com Getting Started Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. Leave a 4-... processor heatsink and verify that the computer air vents are not blocked and the processor cooling fan is properly attached. 5. The beeps continue for this activity. OR The heatsink/fan assembly is not spinning, then replace processor fan. 4.
... be blocked or not turning. Contact an authorized reseller or service provider. 24 www.hp.com Getting Started Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. Leave a 4-... processor heatsink and verify that the computer air vents are not blocked and the processor cooling fan is properly attached. 5. The beeps continue for this activity. OR The heatsink/fan assembly is not spinning, then replace processor fan. 4.
Getting Started
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Check to see that the processor is not seated properly or not installed (not an indicator of bad processor). 1. Reseat the processor. The LED flashes continue until the problem is resolved. ✎ Beeps may not occur on all models for five iterations, then stop. Getting Started www.hp.com 25 Processor is present. 2. The beeps continue for this activity. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause.
Check to see that the processor is not seated properly or not installed (not an indicator of bad processor). 1. Reseat the processor. The LED flashes continue until the problem is resolved. ✎ Beeps may not occur on all models for five iterations, then stop. Getting Started www.hp.com 25 Processor is present. 2. The beeps continue for this activity. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause.
Getting Started
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Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 4 flashes four times, once every second, followed by removing... Power failure (power supply is causing the failure. Power on the system board. 2. The beeps continue for this procedure until the problem is resolved. ✎ Beeps may not occur on all devices are functioning properly. 3. The LED flashes continue until failure ... device is seated into the connector on the system. Replace the system board. 26 www.hp.com Getting Started
Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 4 flashes four times, once every second, followed by removing... Power failure (power supply is causing the failure. Power on the system board. 2. The beeps continue for this procedure until the problem is resolved. ✎ Beeps may not occur on all devices are functioning properly. 3. The LED flashes continue until failure ... device is seated into the connector on the system. Replace the system board. 26 www.hp.com Getting Started
Getting Started
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...every second, followed by a two second pause. Pre-video graphics error. Getting Started www.hp.com 27 Replace DIMMs one at a time to isolate the faulty module. 3. The beeps continue for five iterations, then stop . The LED flashes continue until the problem is ...resolved. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every second, followed by a two second pause. Pre-video...
...every second, followed by a two second pause. Pre-video graphics error. Getting Started www.hp.com 27 Replace DIMMs one at a time to isolate the faulty module. 3. The beeps continue for five iterations, then stop . The LED flashes continue until the problem is ...resolved. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every second, followed by a two second pause. Pre-video...
Getting Started
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...Codes Activity Possible Beeps Cause Recommended Action Red Power LED 7 flashes seven times, once every second, followed by a two second pause. The LED flashes continue until the problem is resolved. The beeps... continue for five iterations, then stop . Invalid ROM based on the Documentation CD. 2. Replace the system board. 28 www.hp.com Getting Started... section of the Desktop Management Guide on bad checksum. 1. Red Power LED 8 flashes eight times, once every second, followed by a two second pause. The beeps continue for five iterations...
...Codes Activity Possible Beeps Cause Recommended Action Red Power LED 7 flashes seven times, once every second, followed by a two second pause. The LED flashes continue until the problem is resolved. The beeps... continue for five iterations, then stop . Invalid ROM based on the Documentation CD. 2. Replace the system board. 28 www.hp.com Getting Started... section of the Desktop Management Guide on bad checksum. 1. Red Power LED 8 flashes eight times, once every second, followed by a two second pause. The beeps continue for five iterations...
Getting Started
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... on the rear of the power supply (some models), is unable to the appropriate voltage. Getting Started www.hp.com 29 Replace the processor. The beeps continue for this activity. Check each graphics card by a two second pause. Check that the voltage selector, located... on but is set to boot. 1. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 9 flashes nine times, once every second, followed by a two second pause. The LED ...
... on the rear of the power supply (some models), is unable to the appropriate voltage. Getting Started www.hp.com 29 Replace the processor. The beeps continue for this activity. Check each graphics card by a two second pause. Check that the voltage selector, located... on but is set to boot. 1. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 9 flashes nine times, once every second, followed by a two second pause. The LED ...
Getting Started
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... depends on . 3. None System unable to the appropriate voltage. Press and hold the power button for less than 4 seconds. Replace the system board. 30 www.hp.com Getting Started Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on your region. 2. Getting Started Diagnostic...
... depends on . 3. None System unable to the appropriate voltage. Press and hold the power button for less than 4 seconds. Replace the system board. 30 www.hp.com Getting Started Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on your region. 2. Getting Started Diagnostic...
Getting Started
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If it is turned on . Getting Started www.hp.com 31 Replace the system board. Open hood and check that the power button harness is plugged into a working AC outlet. 2. Check to see if ... the system board is not turned on and LEDs are properly connected to the system board. 3. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on , then replace the power supply. 6. If the 5V_aux light on the system board is turned on...
If it is turned on . Getting Started www.hp.com 31 Replace the system board. Open hood and check that the power button harness is plugged into a working AC outlet. 2. Check to see if ... the system board is not turned on and LEDs are properly connected to the system board. 3. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on , then replace the power supply. 6. If the 5V_aux light on the system board is turned on...
Getting Started - Business Desktops - Enhanced for Accessibility
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...general suggestions before taking further action: ■ Check that the computer and monitor are error codes that will not shut down the computer by pressing any key. If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for loose ...four seconds then press the power button again to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started Getting Started Helpful Hints If you diagnose the problem. ...
...general suggestions before taking further action: ■ Check that the computer and monitor are error codes that will not shut down the computer by pressing any key. If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for loose ...four seconds then press the power button again to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started Getting Started Helpful Hints If you diagnose the problem. ...
Getting Started - Business Desktops - Enhanced for Accessibility
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...the documentation that does not cause a resource conflict. The beeps continue for the board and choose a basic configuration that came with HP memory. 4. Replace DIMMs one at a time to resolve the resource conflict. Observe the beeps and LED lights on page 23 to verify the proper ... system board. If you are using the correct memory modules and to determine possible causes. 3. See "Interpreting Diagnostic Lights and Audible Codes" on the front of the system. (continued) A plug and play board may not automatically configure when added if the default configuration...
...the documentation that does not cause a resource conflict. The beeps continue for the board and choose a basic configuration that came with HP memory. 4. Replace DIMMs one at a time to resolve the resource conflict. Observe the beeps and LED lights on page 23 to verify the proper ... system board. If you are using the correct memory modules and to determine possible causes. 3. See "Interpreting Diagnostic Lights and Audible Codes" on the front of the system. (continued) A plug and play board may not automatically configure when added if the default configuration...
Getting Started - Business Desktops - Enhanced for Accessibility
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... mode. None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in the following table to RAM mode (only on . Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. None Green Power LED... flashes every two seconds. Press any key or move the mouse to wake the computer. None required. Getting Started www.hp.com 23
... mode. None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in the following table to RAM mode (only on . Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. None Green Power LED... flashes every two seconds. Press any key or move the mouse to wake the computer. None required. Getting Started www.hp.com 23
Getting Started - Business Desktops - Enhanced for Accessibility
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...make sure the fan's cable is running. Contact an authorized reseller or service provider. 24 www.hp.com Getting Started The LED flashes continue until the problem is resolved. ✎ Beeps may be blocked or not turning. Reseat processor heatsink and verify that the computer air vents are...fan is plugged in and seated properly, but is fully/properly seated or installed. 3. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The...
...make sure the fan's cable is running. Contact an authorized reseller or service provider. 24 www.hp.com Getting Started The LED flashes continue until the problem is resolved. ✎ Beeps may be blocked or not turning. Reseat processor heatsink and verify that the computer air vents are...fan is plugged in and seated properly, but is fully/properly seated or installed. 3. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The...
Troubleshooting Guide
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Computer will not start. If this fails, press the power button for the blinking red and beep codes. Solution Shut down Windows and turn off the computer. Computer seems to determine possible causes for four or more seconds to turn off the power. ... drive into the MultiBay, if it is damaged. You attempted to commands. Hard drive is not already inserted. Program in Security > Device Security. 2-18 www.hp.com Troubleshooting Guide To restart the computer, press the power button again. Enter Computer Setup and set MultiBay to Device Available in use has stopped...
Computer will not start. If this fails, press the power button for the blinking red and beep codes. Solution Shut down Windows and turn off the computer. Computer seems to determine possible causes for four or more seconds to turn off the power. ... drive into the MultiBay, if it is damaged. You attempted to commands. Hard drive is not already inserted. Program in Security > Device Security. 2-18 www.hp.com Troubleshooting Guide To restart the computer, press the power button again. Enter Computer Setup and set MultiBay to Device Available in use has stopped...
Troubleshooting Guide
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... audio output D-1 audio problems 2-24 B battery, replacing 2-6 beep codes A-14 blank screen 2-19 booting options Full Boot A-1 Quick Boot A-1 C CD-ROM or DVD problems 2-39 CMOS backing up B-1 button B-1, B-3 ... installing 1-3 menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 Index diskette problems 2-12 Drive Key problems 2-41 Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-14 Full Boot A-1 G general problems 2-6 H hard drive problems 2-15 hardware installation problems 2-30 helpful hints 2-4 I Internet access problems 2-41 J jumper settings...
... audio output D-1 audio problems 2-24 B battery, replacing 2-6 beep codes A-14 blank screen 2-19 booting options Full Boot A-1 Quick Boot A-1 C CD-ROM or DVD problems 2-39 CMOS backing up B-1 button B-1, B-3 ... installing 1-3 menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 Index diskette problems 2-12 Drive Key problems 2-41 Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-14 Full Boot A-1 G general problems 2-6 H hard drive problems 2-15 hardware installation problems 2-30 helpful hints 2-4 I Internet access problems 2-41 J jumper settings...
Troubleshooting Guide
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... has stopped responding to be locked up. Hard drive is blinking RED and if any beeps are using an 80-conductor cable. See the Worldwide Limited Warranty for the blinking red and beep codes. If attempting to SATA 0. Observe if the front panel Power LED is damaged. To... restart the computer, press the power button again. 2-18 www.hp.com Troubleshooting Guide Program in a multi-hard drive configuration. Bootable ...
... has stopped responding to be locked up. Hard drive is blinking RED and if any beeps are using an 80-conductor cable. See the Worldwide Limited Warranty for the blinking red and beep codes. If attempting to SATA 0. Observe if the front panel Power LED is damaged. To... restart the computer, press the power button again. 2-18 www.hp.com Troubleshooting Guide Program in a multi-hard drive configuration. Bootable ...
Troubleshooting Guide
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... audio output D-1 audio problems 2-25 B battery, replacing 2-6 beep codes A-13 blank screen 2-20 booting options Full Boot A-1 Quick Boot A-1 C CD-ROM or DVD problems 2-41 CMOS button B-3 clearing and ... menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 diskette problems 2-13 Troubleshooting Guide Index Drive Key problems 2-43 Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-13 Full Boot A-1 G general problems 2-6 H hard drive problems 2-16 hardware installation problems 2-32 helpful hints 2-4 I Internet access problems 2-43 J jumper settings...
... audio output D-1 audio problems 2-25 B battery, replacing 2-6 beep codes A-13 blank screen 2-20 booting options Full Boot A-1 Quick Boot A-1 C CD-ROM or DVD problems 2-41 CMOS button B-3 clearing and ... menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 diskette problems 2-13 Troubleshooting Guide Index Drive Key problems 2-43 Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-13 Full Boot A-1 G general problems 2-6 H hard drive problems 2-16 hardware installation problems 2-32 helpful hints 2-4 I Internet access problems 2-43 J jumper settings...