Service Manual
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... precautions you do not take to prevent damage to or destruction of part or all of this document is protected by HP-qualified service personnel only. Hewlett-Packard makes no warranty of any maintenance. - The Warning symbol calls attention to a procedure, practice, or ... warranties of HewlettPackard Company. Prevent water or any other liquids from the power source prior to performing any kind with regard to this manual are fully understood and met. Graells, 501 08190 Sant Cugat del Valles Spain Disconnect the Printer from running onto electrical components or circuits...
... precautions you do not take to prevent damage to or destruction of part or all of this document is protected by HP-qualified service personnel only. Hewlett-Packard makes no warranty of any maintenance. - The Warning symbol calls attention to a procedure, practice, or ... warranties of HewlettPackard Company. Prevent water or any other liquids from the power source prior to performing any kind with regard to this manual are fully understood and met. Graells, 501 08190 Sant Cugat del Valles Spain Disconnect the Printer from running onto electrical components or circuits...
Service Manual
Page 4
... parts are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 500 Printer - 24" Model (P/N C7769B) n HP DesignJet 500 Printer - 42" Model (P/N C7770B) n HP DesignJet 500PS Printer - 24" Model (P/N C7769C) n HP DesignJet 500PS Printer - 42" Model (P/N C7770C) n HP DesignJet 800 Printer - 24" Model (P/N C7779B) n HP DesignJet 800 Printer - 42" Model...
... parts are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 500 Printer - 24" Model (P/N C7769B) n HP DesignJet 500 Printer - 42" Model (P/N C7770B) n HP DesignJet 500PS Printer - 24" Model (P/N C7769C) n HP DesignJet 500PS Printer - 42" Model (P/N C7770C) n HP DesignJet 800 Printer - 24" Model (P/N C7779B) n HP DesignJet 800 Printer - 42" Model...
Service Manual
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... When Handling the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3 Explanation 2-2 Error Log Utility 2-5 Accessing the Error Log Utility 2-5 Ink Supplies Troubleshooting 3-1 What are not Working 1-3 The Line Sensor has Problems...
... When Handling the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3 Explanation 2-2 Error Log Utility 2-5 Accessing the Error Log Utility 2-5 Ink Supplies Troubleshooting 3-1 What are not Working 1-3 The Line Sensor has Problems...
Service Manual
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... 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While Replacing 3-12 Printhead Status Messages 3-13...
... 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While Replacing 3-12 Printhead Status Messages 3-13...
Service Manual
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... Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
... Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
Service Manual
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... Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
... Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
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...-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
...-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
Service Manual
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Table of Contents 8 HP DesignJets 500 and 800 Series Printers Service Manual
Table of Contents 8 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
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... Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot...
... Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot...
Service Manual
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... see Chapter 4 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Service Calibrations. 1-2 HP DesignJets 500 and 800 Series Printers Service Manual Only try one recommended action at a time and check if the error code has disappeared. Troubleshooting Guide to Troubleshooting the Printer Introduction...
... see Chapter 4 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Service Calibrations. 1-2 HP DesignJets 500 and 800 Series Printers Service Manual Only try one recommended action at a time and check if the error code has disappeared. Troubleshooting Guide to Troubleshooting the Printer Introduction...
Service Manual
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... damaged or faulty. Also make sure that the Front-Panel cable is not damaged. 3 Check that contains the Sensor). HP DesignJets 500 and 800 Series Printers Service Manual 1-3 Replace the Carriage Assembly ⇒ Page 8-78. The Printer does not Power ON 1 Check that the power cord... performed which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects. Try loading white HP media in to the Interconnect PCA. Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which will determine whether...
... damaged or faulty. Also make sure that the Front-Panel cable is not damaged. 3 Check that contains the Sensor). HP DesignJets 500 and 800 Series Printers Service Manual 1-3 Replace the Carriage Assembly ⇒ Page 8-78. The Printer does not Power ON 1 Check that the power cord... performed which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects. Try loading white HP media in to the Interconnect PCA. Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which will determine whether...
Service Manual
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... Transmission Gears are explained as follows: 1 The Paper-Axis Motor does not respond to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual n Remove the Back Platen ⇒ Page 8-67 and check if the Drive Roller is working, the sheet will be to the electrical...
... Transmission Gears are explained as follows: 1 The Paper-Axis Motor does not respond to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual n Remove the Back Platen ⇒ Page 8-67 and check if the Drive Roller is working, the sheet will be to the electrical...
Service Manual
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... Gloss Photo Paper (must be D-Size), aligned with the Drive Roller. n Cut Sheet loading problems (high probability). HP DesignJets 500 and 800 Series Printers Service Manual 1-5 Vacuum suction much lower at high altitudes Sometimes, at high altitudes, the vacuum force holding down the media will be lower, therefore the media will ...
... Gloss Photo Paper (must be D-Size), aligned with the Drive Roller. n Cut Sheet loading problems (high probability). HP DesignJets 500 and 800 Series Printers Service Manual 1-5 Vacuum suction much lower at high altitudes Sometimes, at high altitudes, the vacuum force holding down the media will be lower, therefore the media will ...
Service Manual
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...for the user to modify the image in the new environmental conditions (Refer to the User's Guide). 1-6 HP DesignJets 500 and 800 Series Printers Service Manual Banding at variable extreme environmental conditions Since the Accuracy Calibration has been done at normal environmental conditions, printing in... same conditions that calibration is not very accurate but it may result in severe changes in color). This color variability among different HP DesignJet Series Printers has always been present. To solve the problem, try the following : n Perform the Accuracy Calibration in order...
...for the user to modify the image in the new environmental conditions (Refer to the User's Guide). 1-6 HP DesignJets 500 and 800 Series Printers Service Manual Banding at variable extreme environmental conditions Since the Accuracy Calibration has been done at normal environmental conditions, printing in... same conditions that calibration is not very accurate but it may result in severe changes in color). This color variability among different HP DesignJet Series Printers has always been present. To solve the problem, try the following : n Perform the Accuracy Calibration in order...
Service Manual
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... the access position and you will request the User to the Printhead replacement procedure in the Printhead Carriage. Also the Printer will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7
... the access position and you will request the User to the Printhead replacement procedure in the Printhead Carriage. Also the Printer will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7
Service Manual
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ALL with some ink NOT all with ink Menu Back Enter If there is ink in all of the problem: 1-8 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting message on the Front Panel: 1. Check if there is ink inside printhead windows 3. Lift printhead cover 2. On the Front Panel you will need...
ALL with some ink NOT all with ink Menu Back Enter If there is ink in all of the problem: 1-8 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting message on the Front Panel: 1. Check if there is ink inside printhead windows 3. Lift printhead cover 2. On the Front Panel you will need...
Service Manual
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For more obvious because there will display a System Error). HP DesignJets 500 and 800 Series Printers Service Manual 1-9 In this situation, the problem could be a lot of ink in the Printer (around 20 cc of ink). The last 2 cases will be more information ...
For more obvious because there will display a System Error). HP DesignJets 500 and 800 Series Printers Service Manual 1-9 In this situation, the problem could be a lot of ink in the Printer (around 20 cc of ink). The last 2 cases will be more information ...
Service Manual
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... following: 1 Check that power cord is a problem with the previous firmware upgrade. LED is Flashing continuously - The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual A problem has been detected with the Printer. LED Flashes twice every few seconds - This indicates that there is connected correctly to the...
... following: 1 Check that power cord is a problem with the previous firmware upgrade. LED is Flashing continuously - The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual A problem has been detected with the Printer. LED Flashes twice every few seconds - This indicates that there is connected correctly to the...
Service Manual
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... Flashes 5 times every few seconds - Try the following : 1 Check that the Main PCA has failed. LED Flashes 4 times every few seconds - HP DesignJets 500 and 800 Series Printers Service Manual 1-11 Replace the Electronics Module ⇒ Page 8-24. Troubleshooting the Interconnect Cable. This indicates that the Interconnect Cable is properly connected at...
... Flashes 5 times every few seconds - Try the following : 1 Check that the Main PCA has failed. LED Flashes 4 times every few seconds - HP DesignJets 500 and 800 Series Printers Service Manual 1-11 Replace the Electronics Module ⇒ Page 8-24. Troubleshooting the Interconnect Cable. This indicates that the Interconnect Cable is properly connected at...
Service Manual
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... Printer performs the Boot-Up sequence which initializes the major components of the Printer. Initializing a portion of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the following explanations will...
... Printer performs the Boot-Up sequence which initializes the major components of the Printer. Initializing a portion of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual System Error Codes. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the following explanations will...
