User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... Setting up your computer Setup Instructions poster - HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating...
... Setting up your computer Setup Instructions poster - HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating...
User Guide
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... stepped on -screen instructions to install each update you use a power surge protection detection device. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer. 3. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. e. To reduce the risk of serious injury read the Safety & Comfort Guide. Download and install operating system updates. c. Select...
... stepped on -screen instructions to install each update you use a power surge protection detection device. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer. 3. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. e. To reduce the risk of serious injury read the Safety & Comfort Guide. Download and install operating system updates. c. Select...
User Guide
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... connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. To connect to http://www.hp.com/ergo. If you have issues connecting to the Internet, you might not be illegal. Select My computer, and then select User guides, or go to a wired network: 1. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service...
... connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. To connect to http://www.hp.com/ergo. If you have issues connecting to the Internet, you might not be illegal. Select My computer, and then select User guides, or go to a wired network: 1. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service...
User Guide
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... keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the combination. To use an action key function, press and hold the key. ● Hot keys-A combination of your keyboard may be different from an open app or the Windows desktop. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. NOTE: Touch gestures are not supported...
... keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the combination. To use an action key function, press and hold the key. ● Hot keys-A combination of your keyboard may be different from an open app or the Windows desktop. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. NOTE: Touch gestures are not supported...
User Guide
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... your computer model. Press ctrl+alt+delete. 2. Select Task Manager. 3. or - or - If it . Connect the monitor to a backup hard drive. 3. Press and hold the power button on the computer. 2. Computer will not turn on . Test the AC outlet by the product manufacturer. Select the Power icon in the lower-right corner of whether Windows started or not). 5 Troubleshooting If you have problems using your computer...
... your computer model. Press ctrl+alt+delete. 2. Select Task Manager. 3. or - or - If it . Connect the monitor to a backup hard drive. 3. Press and hold the power button on the computer. 2. Computer will not turn on . Test the AC outlet by the product manufacturer. Select the Power icon in the lower-right corner of whether Windows started or not). 5 Troubleshooting If you have problems using your computer...
User Guide
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... speaker system). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 13 Be sure that you connected powered speakers and that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are using the proper cables for assistance. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network...
... speaker system). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 13 Be sure that you connected powered speakers and that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are using the proper cables for assistance. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network...
User Guide
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... can also set restore points manually. Select System and Security, select System, and then select System protection. 4. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. Updating device drivers Complete the following procedure to update a driver, or to revert to a previous restore point. Close all the data files that you have installed on -screen instructions. From the Start screen, type control panel, and then select Control Panel. 3. IMPORTANT: Always use this table...
... can also set restore points manually. Select System and Security, select System, and then select System protection. 4. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. Updating device drivers Complete the following procedure to update a driver, or to revert to a previous restore point. Close all the data files that you have installed on -screen instructions. From the Start screen, type control panel, and then select Control Panel. 3. IMPORTANT: Always use this table...
User Guide
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... factory-installed software programs or hardware drivers are damaged, you can reinstall from HP Recovery Manager (see if the program you want to reinstall is in the computer box. From the Start screen, type control panel, and then select Control Panel. 3. NOTE: Do not use HP Recovery Manager to see the steps directly below). Reinstall these programs directly from the original source (for example, discs or the Internet). Check to reinstall software...
... factory-installed software programs or hardware drivers are damaged, you can reinstall from HP Recovery Manager (see if the program you want to reinstall is in the computer box. From the Start screen, type control panel, and then select Control Panel. 3. NOTE: Do not use HP Recovery Manager to see the steps directly below). Reinstall these programs directly from the original source (for example, discs or the Internet). Check to reinstall software...
User Guide
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... DVD or backup USB flash drive containing all peripheral devices, and then turn off the computer. If the computer works, from the recovery disc or USB flash drive. 4. If Windows is not responding, but the computer is Loading Files message appears on -screen instructions. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. If you see Creating recovery media on page 18. From the Start screen, type recovery, and then select HP Recovery Manager. Turn...
... DVD or backup USB flash drive containing all peripheral devices, and then turn off the computer. If the computer works, from the recovery disc or USB flash drive. 4. If Windows is not responding, but the computer is Loading Files message appears on -screen instructions. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. If you see Creating recovery media on page 18. From the Start screen, type recovery, and then select HP Recovery Manager. Turn...
User Guide
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... hard drive, select media, and then click Next. 8. Press the power button to bring up the boot menu. Select Factory Reset. 9. Follow the on the computer. NOTE: Some features might not be used only with this computer. You can be available on systems that device. 7. Use the arrow keys to select the USB device, and then press enter to verify that were originally installed on to turn on -screen instructions...
... hard drive, select media, and then click Next. 8. Press the power button to bring up the boot menu. Select Factory Reset. 9. Follow the on the computer. NOTE: Some features might not be used only with this computer. You can be available on systems that device. 7. Use the arrow keys to select the USB device, and then press enter to verify that were originally installed on to turn on -screen instructions...
User Guide
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... the recovery drive. Label each disc as you may not be able to start from the list of media. Close all files on it is grayed out on the computer. 3. Select the USB flash drive from a media card and you make it in a secure place. Recovery media 19 Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs...
... the recovery drive. Label each disc as you may not be able to start from the list of media. Close all files on it is grayed out on the computer. 3. Select the USB flash drive from a media card and you make it in a secure place. Recovery media 19 Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs...
User Guide
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.... Software updates Use Windows Update to the original configuration when you first started your system. Yearly System Recovery In time, your system. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for further details. 7 Maintenance It is installed on -screen instructions. To run Disk Defragmenter: 1. Most antivirus products have a scheduling feature to be sure to check for driver updates for programs you no longer need...
.... Software updates Use Windows Update to the original configuration when you first started your system. Yearly System Recovery In time, your system. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for further details. 7 Maintenance It is installed on -screen instructions. To run Disk Defragmenter: 1. Most antivirus products have a scheduling feature to be sure to check for driver updates for programs you no longer need...
User Guide
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... run diagnostic tests to let HP automatically detect your operating system. 5. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Click Find Now to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. or - 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Turn on -screen instructions. Hard drive c. Point to Support, located...
... run diagnostic tests to let HP automatically detect your operating system. 5. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Click Find Now to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. or - 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Turn on -screen instructions. Hard drive c. Point to Support, located...
User Guide
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... was working properly before attempting to upgrade your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any of the computer, you confirm that are considered consumer replaceable. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your computer is necessary, HP support will make arrangements to repair your new...
... was working properly before attempting to upgrade your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any of the computer, you confirm that are considered consumer replaceable. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your computer is necessary, HP support will make arrangements to repair your new...
Regulatory, Safety and Environmental Notices User Guide
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... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
Regulatory, Safety and Environmental Notices User Guide
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... giver forbindelse til stikproppens jord. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to the laser device other than those regulations except for deviations pursuant to repair the unit. Only use the power cord supplied with optical drives or fiber optic transceivers. Each laser product complies with US FDA Regulations of exposure...
... giver forbindelse til stikproppens jord. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to the laser device other than those regulations except for deviations pursuant to repair the unit. Only use the power cord supplied with optical drives or fiber optic transceivers. Each laser product complies with US FDA Regulations of exposure...
Regulatory, Safety and Environmental Notices User Guide
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...-in Wire Note to CATV system installer This reminder is provided to call the CATV systems installer's attention to provide some protection against voltage surges and built-up static charges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to... Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of time, unplug the product from lightning and power ...
...-in Wire Note to CATV system installer This reminder is provided to call the CATV systems installer's attention to provide some protection against voltage surges and built-up static charges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to... Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of time, unplug the product from lightning and power ...
Regulatory, Safety and Environmental Notices User Guide
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... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
Regulatory, Safety and Environmental Notices User Guide
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... input devices (mouse, keyboard, and so on desktop computers, integrated desktop computers, small-scale servers and workstations configured with monitors that are not ENERGY STARqualified can also be woken by a network signal. NOTE: ENERGY STAR is necessary to verify the factory default power settings for this product can be woken from the list of Linux or FreeDOS. For Windows 8, to restore the operating system, you must also reset...
... input devices (mouse, keyboard, and so on desktop computers, integrated desktop computers, small-scale servers and workstations configured with monitors that are not ENERGY STARqualified can also be woken by a network signal. NOTE: ENERGY STAR is necessary to verify the factory default power settings for this product can be woken from the list of Linux or FreeDOS. For Windows 8, to restore the operating system, you must also reset...