HP DeskJet 870C Printer - Support Information
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... Don't: Keep print cartridges sealed in the packaging than unplugging the printer. Do not use print cartridges after the expiration date. Skin oil and dust can cause print quality problems. Do not install a print cartridge that has crusting of the print...Print Cartridges The printer automatically performs operations of spitting, wiping, and capping of dried ink around the print cartridge nozzles. These operations occur transparently to the center of the mechanism for more print cartridge troubleshooting information. Note On the HP DeskJet 850 Printer, opening the...
... Don't: Keep print cartridges sealed in the packaging than unplugging the printer. Do not use print cartridges after the expiration date. Skin oil and dust can cause print quality problems. Do not install a print cartridge that has crusting of the print...Print Cartridges The printer automatically performs operations of spitting, wiping, and capping of dried ink around the print cartridge nozzles. These operations occur transparently to the center of the mechanism for more print cartridge troubleshooting information. Note On the HP DeskJet 850 Printer, opening the...
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..., be stored in the printer. The service station may be faulty, or the printer may be causing the print cartridges to fail. If the problem recurs with a new print cartridge. Turning off the printer caps the print cartridge and returns it to the color print cartridge. If print...print cartridge has a longer life sealed in its sealed container Incorrect estimate of pages printed with the print cartridge Faulty print cartridge Printer hardware problem Short color print cartridge life A service station is located at the right end of the mechanism. Review the other possible causes in this...
..., be stored in the printer. The service station may be faulty, or the printer may be causing the print cartridges to fail. If the problem recurs with a new print cartridge. Turning off the printer caps the print cartridge and returns it to the color print cartridge. If print...print cartridge has a longer life sealed in its sealed container Incorrect estimate of pages printed with the print cartridge Faulty print cartridge Printer hardware problem Short color print cartridge life A service station is located at the right end of the mechanism. Review the other possible causes in this...
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Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots".
Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots".
HP DeskJet 870C Printer - Support Information
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... for getting the printer serviced and repaired. Customer support representatives can call the reseller or the nearest HP Sales and Support Office. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for HP FIRST and the ... Norway, Sweden, Denmark, Finland, and the Netherlands If a printer fails during the warranty period, the customer should contact their local reseller or the European Customer Support Center. HP DeskJet and DeskWriter Printers Returning a Printer for service and repair. Follow the troubleshooting procedures in a separate...
... for getting the printer serviced and repaired. Customer support representatives can call the reseller or the nearest HP Sales and Support Office. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for HP FIRST and the ... Norway, Sweden, Denmark, Finland, and the Netherlands If a printer fails during the warranty period, the customer should contact their local reseller or the European Customer Support Center. HP DeskJet and DeskWriter Printers Returning a Printer for service and repair. Follow the troubleshooting procedures in a separate...
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...cartridges, and software) should not be included when returning the printer for service and repair. In the U.S., the power module should not be included with the printer unless the problem relates to determine the cause of the U.S., the power ...printer for repair. Outside of the failure, the customer should be included with the printer unless instructed otherwise. If the customer is unable to an accessory. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty period: 1. HP DeskJet and DeskWriter Printers Returning a Printer...
...cartridges, and software) should not be included when returning the printer for service and repair. In the U.S., the power module should not be included with the printer unless the problem relates to determine the cause of the U.S., the power ...printer for repair. Outside of the failure, the customer should be included with the printer unless instructed otherwise. If the customer is unable to an accessory. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty period: 1. HP DeskJet and DeskWriter Printers Returning a Printer...
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HP DeskJet and DeskWriter Printers Service and Support Resources HP FIRST Telephone Numbers Country (Language) Telephone Number Austria (German) Australia (English) Denmark (Danish) Belgium (French) Belgium (Dutch) Europe (English) Finland (Finnish) France (French) Germany (German) ... 65-291 79 51 900-993123 020-795743 155-1526 155-1527 0800 96 02 71 1 (800) 333-1917 Int Code + 1 (208) 344-4809 HP Audio Tips (U.S. Use the following telephone number: 1 (800) 333-1917 Only) HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions.
HP DeskJet and DeskWriter Printers Service and Support Resources HP FIRST Telephone Numbers Country (Language) Telephone Number Austria (German) Australia (English) Denmark (Danish) Belgium (French) Belgium (Dutch) Europe (English) Finland (Finnish) France (French) Germany (German) ... 65-291 79 51 900-993123 020-795743 155-1526 155-1527 0800 96 02 71 1 (800) 333-1917 Int Code + 1 (208) 344-4809 HP Audio Tips (U.S. Use the following telephone number: 1 (800) 333-1917 Only) HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions.
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... a copy of previous repair CWP015 CWP020 CWP025 Defective from Stock Customer Damaged Wrong Model Unit shipped to customer is repeatable. 3. HP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Failure Description STARTUP PROBLEMS CPS100 CPS105 CPS110 CPS200 CPS205 Power-Up Failed Self-Test Failed Erratic/Intermittent Operation Lights On Steady Lights Flash in...
... a copy of previous repair CWP015 CWP020 CWP025 Defective from Stock Customer Damaged Wrong Model Unit shipped to customer is repeatable. 3. HP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Failure Description STARTUP PROBLEMS CPS100 CPS105 CPS110 CPS200 CPS205 Power-Up Failed Self-Test Failed Erratic/Intermittent Operation Lights On Steady Lights Flash in...
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... d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete Load Media Jams Skewed/Slanted Page Media Eject Problem Continuous Media Feed Tracks on Media Failure... Dots Fuzzy/Blurred/Wavy or Unusual Print Vertical Misalignment Underlines or Streaks in Printing Incomplete/Faded Print Won't Print Wrong Colors Hardware Banding White line or streak through text or graphics, partial characters Overspray of dots or print appears wavy or ...
... d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete Load Media Jams Skewed/Slanted Page Media Eject Problem Continuous Media Feed Tracks on Media Failure... Dots Fuzzy/Blurred/Wavy or Unusual Print Vertical Misalignment Underlines or Streaks in Printing Incomplete/Faded Print Won't Print Wrong Colors Hardware Banding White line or streak through text or graphics, partial characters Overspray of dots or print appears wavy or ...
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... rs P rin te r Re p air Fe e d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Failure Code Keywords Failure Description CCP100 CCP105 CCP120 CCP125 CARRIAGE PROBLEMS Left-Side Collision Right-Side Collision Erratic/Slow Movement Pen Won't Lock Carriage slams to left side... CTT110 CTT120 PRINT CARTRIDGE (PEN) Leaking Pen Rejects Cartridge Short Pen Life Print cartridge has leaked in printer and damaged printer Printer rejects cartridge or cartridge will not install properly Cartridge life not to specifications CYD100 CZZ000 MISCELLANEOUS Loose/Damaged ...
... rs P rin te r Re p air Fe e d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Failure Code Keywords Failure Description CCP100 CCP105 CCP120 CCP125 CARRIAGE PROBLEMS Left-Side Collision Right-Side Collision Erratic/Slow Movement Pen Won't Lock Carriage slams to left side... CTT110 CTT120 PRINT CARTRIDGE (PEN) Leaking Pen Rejects Cartridge Short Pen Life Print cartridge has leaked in printer and damaged printer Printer rejects cartridge or cartridge will not install properly Cartridge life not to specifications CYD100 CZZ000 MISCELLANEOUS Loose/Damaged ...
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... rs P rin te r Re p air Fe e d b ack In fo rmatio n HP Printer Repair Sheet Note To print this form, select "Print" under the "File" menu. Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the... printer Customer code Failure is: Occasionally intermittent: ___ Frequently intermittent: ___ Continuous: ___ Brand and model of your computer Version of software you are using The driver you are using Other information about the problem Included Information Check ...
... rs P rin te r Re p air Fe e d b ack In fo rmatio n HP Printer Repair Sheet Note To print this form, select "Print" under the "File" menu. Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the... printer Customer code Failure is: Occasionally intermittent: ___ Frequently intermittent: ___ Continuous: ___ Brand and model of your computer Version of software you are using The driver you are using Other information about the problem Included Information Check ...
HP DeskJet 870C Printer - Support Information
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... HP DeskJet 870C printer software for MS Windows includes: HP DeskJet 870C series printer driver HP DeskJet 870C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and solve common printer problems...
... HP DeskJet 870C printer software for MS Windows includes: HP DeskJet 870C series printer driver HP DeskJet 870C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and solve common printer problems...
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especially color graphics - Running numerous software programs at other things beside printing. Screen fonts are usually more complex - HP print settings dialog box. ...the help button for common print tasks and problems Click on the icon on most pop-up memory that are sent to the printer. each open at one time slows down ... designed for specific conflicts. From the Program Utilities: select HP DeskJet 870C Release Notes. Printer Software Help Type of help provides information about the printer's software and status. Therefore, limit the number of programs...
especially color graphics - Running numerous software programs at other things beside printing. Screen fonts are usually more complex - HP print settings dialog box. ...the help button for common print tasks and problems Click on the icon on most pop-up memory that are sent to the printer. each open at one time slows down ... designed for specific conflicts. From the Program Utilities: select HP DeskJet 870C Release Notes. Printer Software Help Type of help provides information about the printer's software and status. Therefore, limit the number of programs...
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... problem, either upgrade your computer is turned on your computer, your system's compatibility with a Macintosh Driver Installation Disk which contains the printer driver. Before the printer can print, the software that enables the computer to determine your older model of system memory At least 7.5 MB free hard disk space Macintosh Printing The HP DeskJet 870C printer...
... problem, either upgrade your computer is turned on your computer, your system's compatibility with a Macintosh Driver Installation Disk which contains the printer driver. Before the printer can print, the software that enables the computer to determine your older model of system memory At least 7.5 MB free hard disk space Macintosh Printing The HP DeskJet 870C printer...
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...menu in the upper right corner of the Chooser or the HP DeskJet family printer is already on.) 2. Printer icon does not appear on the left side of the screen. Choose Show Balloons from the Help menu. 1. The printer name does not appear on the right side of the menu... Help Pop-up information about the printer software. Troubleshooting HP periodically provides updates of on-line help provide information about options in the dialog boxes when you move the mouse cursor over certain parts of the Chooser. Problems and Solutions Problem Solution Printer won't print. Using On-line ...
...menu in the upper right corner of the Chooser or the HP DeskJet family printer is already on.) 2. Printer icon does not appear on the left side of the screen. Choose Show Balloons from the Help menu. 1. The printer name does not appear on the right side of the menu... Help Pop-up information about the printer software. Troubleshooting HP periodically provides updates of on-line help provide information about options in the dialog boxes when you move the mouse cursor over certain parts of the Chooser. Problems and Solutions Problem Solution Printer won't print. Using On-line ...
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.... Host computer (PC or Macintosh) 2. Printer cable 5. Printer (HP DeskJet or DeskWriter) 6. The basic printing system consists of the printer. Printer driver (specific to your printer and, in some cases, your printer, read through the troubleshooting topics that appear on the current status of the following: 1. Resolving Printing System Problems Many printer problems and their solutions are reported in networks may...
.... Host computer (PC or Macintosh) 2. Printer cable 5. Printer (HP DeskJet or DeskWriter) 6. The basic printing system consists of the printer. Printer driver (specific to your printer and, in some cases, your printer, read through the troubleshooting topics that appear on the current status of the following: 1. Resolving Printing System Problems Many printer problems and their solutions are reported in networks may...
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... is not set up for setting up the software to a different printer using the same printer port and printer cable. 1. For example, the printer is connected to another interface cable. The problem is caused by printing to the serial port (e.g. Verify the host is... parallel interface port. 1. Follow the instructions in the table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Unplug the printer from the host computer and try another printer. 2. The interface connection or the interface cable has failed. 1. Restart...
... is not set up for setting up the software to a different printer using the same printer port and printer cable. 1. For example, the printer is connected to another interface cable. The problem is caused by printing to the serial port (e.g. Verify the host is... parallel interface port. 1. Follow the instructions in the table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Unplug the printer from the host computer and try another printer. 2. The interface connection or the interface cable has failed. 1. Restart...
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... problem is caused by the printer driver. Continued on -screen message may be necessary to reinstall the printer driver software using the instructions from the setup card. 1. Close all TSRs remained closed. 4. Restart Windows and print the self-test from the setup card. 1. Reinstall the printer driver using the instructions from the HP Toolbox. 2. The printer...
... problem is caused by the printer driver. Continued on -screen message may be necessary to reinstall the printer driver software using the instructions from the setup card. 1. Close all TSRs remained closed. 4. Restart Windows and print the self-test from the setup card. 1. Reinstall the printer driver using the instructions from the HP Toolbox. 2. The printer...
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... software does not send automatic form-feed commands, press the Form Feed key on . 2. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printout contains garbled or strange text characters (such as hearts or smiling faces...
... software does not send automatic form-feed commands, press the Form Feed key on . 2. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printout contains garbled or strange text characters (such as hearts or smiling faces...
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... print settings are at room temperature and have plenty of ink. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the Installed Printers dialog box.) The printer driver settings, the pens, or the selected media may not be faulty. See the "User's Guide" for your...
... print settings are at room temperature and have plenty of ink. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the Installed Printers dialog box.) The printer driver settings, the pens, or the selected media may not be faulty. See the "User's Guide" for your...
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... paper dust and other particulate matter from the interior of MS Windows printer drivers used Dr. DeskJet which performed similar functions. Note Instead of the HP Toolbox, earlier versions of the printer. HP Toolbox (MS Windows Users) HP Toolbox helps you diagnose and solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the...
... paper dust and other particulate matter from the interior of MS Windows printer drivers used Dr. DeskJet which performed similar functions. Note Instead of the HP Toolbox, earlier versions of the printer. HP Toolbox (MS Windows Users) HP Toolbox helps you diagnose and solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the...