HP DeskJet 870C Printer - Support Information
Page 8
HP DeskJet 870C Printer Items Included Ite ms In clu d e d HP DeskJet 870Cxi HP DeskJet 870Cse printer with power cord (see "Localized Printer Options" for details) User's Guide Kit (see "Localized Printer Options" for details) Printer driver software for MS Windows and Macintosh (diskettes) (see "Localized Printer Options" for details) One black and one color print cartridge Ready, Set, Create Print Kit (See below) HP DeskJet 870Cse HP DeskJet 870Cxi printer with power cord (see "Localized Printer Options" for details) User's Guide and DOS Printing Guide (see "Localized Printer Options" for...
HP DeskJet 870C Printer Items Included Ite ms In clu d e d HP DeskJet 870Cxi HP DeskJet 870Cse printer with power cord (see "Localized Printer Options" for details) User's Guide Kit (see "Localized Printer Options" for details) Printer driver software for MS Windows and Macintosh (diskettes) (see "Localized Printer Options" for details) One black and one color print cartridge Ready, Set, Create Print Kit (See below) HP DeskJet 870Cse HP DeskJet 870Cxi printer with power cord (see "Localized Printer Options" for details) User's Guide and DOS Printing Guide (see "Localized Printer Options" for...
HP DeskJet 870C Printer - Support Information
Page 19
..., and document complexity. In either case, internal fonts are stored as outlines which the printer REts to the printer and used directly. Approximate figures. Exact speed will vary depending on -the-fly algorithm. This happens very quickly because the conversion uses a hard-coded table to convert to 600x600 or 300x300 depending upon print mode. HP DeskJet 870C Printer Product Performance Specifications Product Performance Specifications HP DeskJet 870C series printers print...
..., and document complexity. In either case, internal fonts are stored as outlines which the printer REts to the printer and used directly. Approximate figures. Exact speed will vary depending on -the-fly algorithm. This happens very quickly because the conversion uses a hard-coded table to convert to 600x600 or 300x300 depending upon print mode. HP DeskJet 870C Printer Product Performance Specifications Product Performance Specifications HP DeskJet 870C series printers print...
HP DeskJet 870C Printer - Support Information
Page 39
... the power button. Skin oil and dust can cause print quality problems. Do not install a print cartridge that has crusting of the mechanism for easy access. These operations occur transparently to touch any surface or object, including your fingers. Discard it and install a new print cartridge. See "Print Cartridge Information/ Maintenance and Troubleshooting". Do not allow the print cartridge contacts and nozzles to the user. Note On the HP DeskJet 850 Printer, opening the access door automatically...
... the power button. Skin oil and dust can cause print quality problems. Do not install a print cartridge that has crusting of the mechanism for easy access. These operations occur transparently to touch any surface or object, including your fingers. Discard it and install a new print cartridge. See "Print Cartridge Information/ Maintenance and Troubleshooting". Do not allow the print cartridge contacts and nozzles to the user. Note On the HP DeskJet 850 Printer, opening the access door automatically...
HP DeskJet 870C Printer - Support Information
Page 53
... cause label jams or print skew. The following guidelines when storing label materials: Always store label materials in HP DeskJet printers: Use only Avery paper labels that are difficult to remove and may necessitate returning the printer to HP for use plastic or clear labels. These labels are formulated for service. Labels that have peeled inside the printer. Do not print on partially used with HP inkjet printers. Always...
... cause label jams or print skew. The following guidelines when storing label materials: Always store label materials in HP DeskJet printers: Use only Avery paper labels that are difficult to remove and may necessitate returning the printer to HP for use plastic or clear labels. These labels are formulated for service. Labels that have peeled inside the printer. Do not print on partially used with HP inkjet printers. Always...
HP DeskJet 870C Printer - Support Information
Page 55
... "User's Guide" for your printer's IN tray, not HP Premium InkJet paper when you have tears, dust, wrinkles, or is acceptable.) Be certain that you print photographs. Before you won't improve the print quality, and your photographs at 100 or 150 dpi. For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs will ensure high-quality, fade-resistant images. Use HP Photo Paper (loaded glossy-side down) in the Page Setup box. Printing...
... "User's Guide" for your printer's IN tray, not HP Premium InkJet paper when you have tears, dust, wrinkles, or is acceptable.) Be certain that you print photographs. Before you won't improve the print quality, and your photographs at 100 or 150 dpi. For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs will ensure high-quality, fade-resistant images. Use HP Photo Paper (loaded glossy-side down) in the Page Setup box. Printing...
HP DeskJet 870C Printer - Support Information
Page 60
... Hewlett-Packard. Operation outside the product's environmental specifications, including duty cycle abuse or use of a non-HP or refilled print cartridge, HP will charge its option. print cartridge includes both toner cartridges and ink cartridges. Your warranty is valid in Canada, and from country to the customer or any : a. The customer may be either repair or replace the product, at least equal to any HP support contract with the customer; Software...
... Hewlett-Packard. Operation outside the product's environmental specifications, including duty cycle abuse or use of a non-HP or refilled print cartridge, HP will charge its option. print cartridge includes both toner cartridges and ink cartridges. Your warranty is valid in Canada, and from country to the customer or any : a. The customer may be either repair or replace the product, at least equal to any HP support contract with the customer; Software...
HP DeskJet 870C Printer - Support Information
Page 62
... service is available 7 days a week, 24 hours a day for your modem communications software to 14400) call CompuServe, Inc., at (800) 524-3388 and ask for baud rates up to N,8,1. To subscribe in the United Kingdom, call (614) 529-1349. Set your convenient access to the HP Printer Driver software occur periodically. HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Obtaining Printer Drivers Updates to HP printer drivers and support information...
... service is available 7 days a week, 24 hours a day for your modem communications software to 14400) call CompuServe, Inc., at (800) 524-3388 and ask for baud rates up to N,8,1. To subscribe in the United Kingdom, call (614) 529-1349. Set your convenient access to the HP Printer Driver software occur periodically. HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Obtaining Printer Drivers Updates to HP printer drivers and support information...
HP DeskJet 870C Printer - Support Information
Page 67
.... Fill out the repair sheet. HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to be shipped, be sure it to the customer or reseller location using second day delivery. If possible, identify the defective area or function. 2. If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof of the HP Printer Repair Sheet.) b. Hewlett-Packard recommends that shipments...
.... Fill out the repair sheet. HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to be shipped, be sure it to the customer or reseller location using second day delivery. If possible, identify the defective area or function. 2. If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof of the HP Printer Repair Sheet.) b. Hewlett-Packard recommends that shipments...
HP DeskJet 870C Printer - Support Information
Page 68
They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can answer your questions regarding the setup, configuration, installation, and operation of the printer. If available for your printer for Service In the UK, France, Germany, Switzerland, Austria, Belgium, Norway...
They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can answer your questions regarding the setup, configuration, installation, and operation of the printer. If available for your printer for Service In the UK, France, Germany, Switzerland, Austria, Belgium, Norway...
HP DeskJet 870C Printer - Support Information
Page 69
... not be included when returning the printer for repair. Outside of the failure, the customer should not be included with the printer unless instructed otherwise. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty period: 1. HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in this document or the printer user's guide. 2. If the customer is unable to an accessory. In...
... not be included when returning the printer for repair. Outside of the failure, the customer should not be included with the printer unless instructed otherwise. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty period: 1. HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in this document or the printer user's guide. 2. If the customer is unable to an accessory. In...
HP DeskJet 870C Printer - Support Information
Page 88
... for MS Windows includes: HP DeskJet 870C series printer driver HP DeskJet 870C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and solve common printer problems Monitor a current print job Monitor the printer's status at any time Align the print cartridges (through Properties/Services) Clean the print cartridges (through Properties/Services) Print a self-test page...
... for MS Windows includes: HP DeskJet 870C series printer driver HP DeskJet 870C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and solve common printer problems Monitor a current print job Monitor the printer's status at any time Align the print cartridges (through Properties/Services) Clean the print cartridges (through Properties/Services) Print a self-test page...
HP DeskJet 870C Printer - Support Information
Page 89
... black or 4 MB of the Program Manager window. 3. Restart MS Windows to activate the HP DeskJet 870C printer driver. Close any screen savers or other software running in the menu bar of RAM to print in color 10 MB free hard disk space Before you install the printer software: 1. Click File in the background on and connected with the procedures described in the "User's Guide" and "Setup" Documentation. 2. Type A:\SETUP or B:\SETUP (depending on -screen instructions during the installation...
... black or 4 MB of the Program Manager window. 3. Restart MS Windows to activate the HP DeskJet 870C printer driver. Close any screen savers or other software running in the menu bar of RAM to print in color 10 MB free hard disk space Before you install the printer software: 1. Click File in the background on and connected with the procedures described in the "User's Guide" and "Setup" Documentation. 2. Type A:\SETUP or B:\SETUP (depending on -screen instructions during the installation...
HP DeskJet 870C Printer - Support Information
Page 93
...window. 2. Double-click the HP DeskJet 870C Series Printer icon to access the menu ) 2. Accessing HP's print settings dialog box from MS Windows 3.x or MS Windows 95 applications (recommended): 1. This varies with the software program you are using. (For example: MS Word uses "File, Print, Printer, Options", and FrameMaker uses "File, Print Setup, Options" to reveal the dialog box shown below. Select Printers. 3. Using the Printer Driver Accessing HP's print settings dialog box from the MS Windows control panel: From MS Windows 3.x: 1. Double-click Main in the Installed Printers...
...window. 2. Double-click the HP DeskJet 870C Series Printer icon to access the menu ) 2. Accessing HP's print settings dialog box from MS Windows 3.x or MS Windows 95 applications (recommended): 1. This varies with the software program you are using. (For example: MS Word uses "File, Print, Printer, Options", and FrameMaker uses "File, Print Setup, Options" to reveal the dialog box shown below. Select Printers. 3. Using the Printer Driver Accessing HP's print settings dialog box from the MS Windows control panel: From MS Windows 3.x: 1. Double-click Main in the Installed Printers...
HP DeskJet 870C Printer - Support Information
Page 96
... an error message that your files have the driver check the port state before your printer is setup on a busy network, and/or if you send large graphics files, your printer might display an error message before printing. Also allows you to a network printer each time at logon. Port Settings... OK Accepts changes. This selection also allows you to print to the printer. Cancel Cancel changes. Transmission Retry: sets the time Windows waits for example, click the New Driver button...
... an error message that your files have the driver check the port state before your printer is setup on a busy network, and/or if you send large graphics files, your printer might display an error message before printing. Also allows you to a network printer each time at logon. Port Settings... OK Accepts changes. This selection also allows you to print to the printer. Cancel Cancel changes. Transmission Retry: sets the time Windows waits for example, click the New Driver button...
HP DeskJet 870C Printer - Support Information
Page 108
... installing the software, the print cartridges need to be used along with the proper cable. it up. 2. HP DeskJet 870C Control Panel for DOS The HP DeskJet 870C Control Panel for DOS gives the user access to print settings and features not available through the DOS application. When there is no specific HP DeskJet 870C printer driver available for an application, the HP Control Panel for DOS is software that replaces the front panel switches found on and connected with DOS software printer drivers. Make sure...
... installing the software, the print cartridges need to be used along with the proper cable. it up. 2. HP DeskJet 870C Control Panel for DOS The HP DeskJet 870C Control Panel for DOS gives the user access to print settings and features not available through the DOS application. When there is no specific HP DeskJet 870C printer driver available for an application, the HP Control Panel for DOS is software that replaces the front panel switches found on and connected with DOS software printer drivers. Make sure...
HP DeskJet 870C Printer - Support Information
Page 120
... view the jobs in queue. Exceptional print quality even when mixing text and graphics on a page - Print preview. Drag and drop printing to your documents for the best quality printout every time you to the printer's media capabilities . Added options to front" printing. "Back to the Print and Page Setup dialog boxes allowing print quality control. 27 TrueType fonts. Reduce or enlarge options. HP color printers use ColorSmart technology allowing halftone pattern removal, edge...
... view the jobs in queue. Exceptional print quality even when mixing text and graphics on a page - Print preview. Drag and drop printing to your documents for the best quality printout every time you to the printer's media capabilities . Added options to front" printing. "Back to the Print and Page Setup dialog boxes allowing print quality control. 27 TrueType fonts. Reduce or enlarge options. HP color printers use ColorSmart technology allowing halftone pattern removal, edge...
HP DeskJet 870C Printer - Support Information
Page 123
... Service dialog box, which is used for print cartridge maintenance. Options Opens the ColorSmart Options dialog box which is used to selected sections of a document, or the whole document. Page Setup Options HP DeskJet 870C Page Setup Options Media Size: The pop-up menu displays selections supported by the program from which you define custom paper for the printer. Save as Default Save the current settings as the default settings for the program from which you are printing. Default...
... Service dialog box, which is used for print cartridge maintenance. Options Opens the ColorSmart Options dialog box which is used to selected sections of a document, or the whole document. Page Setup Options HP DeskJet 870C Page Setup Options Media Size: The pop-up menu displays selections supported by the program from which you define custom paper for the printer. Save as Default Save the current settings as the default settings for the program from which you are printing. Default...
HP DeskJet 870C Printer - Support Information
Page 133
... access/where to reinstall the printer driver software. Problems and Solutions Problem Solution Printer won't print. Make sure the printer is Off. Using On-line Help Two types of on . Printer Software Help Type of the screen. Choose Show Balloons from the Help menu. 1. To turn off Balloon help Provides Balloon Help Pop-up information about the printer software. Check that the correct printer is active if connecting to a network printer. On the Fonts Installation Disk. Open the Chooser and make sure AppleTalk is selected. Open...
... access/where to reinstall the printer driver software. Problems and Solutions Problem Solution Printer won't print. Make sure the printer is Off. Using On-line Help Two types of on . Printer Software Help Type of the screen. Choose Show Balloons from the Help menu. 1. To turn off Balloon help Provides Balloon Help Pop-up information about the printer software. Check that the correct printer is active if connecting to a network printer. On the Fonts Installation Disk. Open the Chooser and make sure AppleTalk is selected. Open...
HP DeskJet 870C Printer - Support Information
Page 135
... Solution Printer does not print. (Power light on next page Verify the interface cable is an approved interface cable. (Must conform to -printer connection has failed. Failure of processing time before sending any screen saver or other TSR (Terminate Stay Resident) software programs (such as MacDisk) that are functional by printing to the printer. COM1) rather than a parallel interface port. 1. Continued on , Form Feed light off) The printer driver is...
... Solution Printer does not print. (Power light on next page Verify the interface cable is an approved interface cable. (Must conform to -printer connection has failed. Failure of processing time before sending any screen saver or other TSR (Terminate Stay Resident) software programs (such as MacDisk) that are functional by printing to the printer. COM1) rather than a parallel interface port. 1. Continued on , Form Feed light off) The printer driver is...
HP DeskJet 870C Printer - Support Information
Page 136
... screen saver or other software that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your computer. 4. Your software program is not set up the software to reinstall the printer driver software using the instructions from the setup card. 1. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution Printer does not print. (Cont.) (Power light is on next page Verify the proper printer driver and parallel port are open Page Setup...
... screen saver or other software that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your computer. 4. Your software program is not set up the software to reinstall the printer driver software using the instructions from the setup card. 1. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution Printer does not print. (Cont.) (Power light is on next page Verify the proper printer driver and parallel port are open Page Setup...