Setup and Support Guide
Page 24
... 1, the communication problem might not be compatible with the scanner. Wait 60 seconds. 3. USB cable Check the physical connection to the computer. - Troubleshoot the USB connection: 1. Turn the scanner off and then on page 5. 22 HP Scanjet 8300 series If the scanner works and you ...are a Windows user, uninstall and then reinstall the HP scanning software. For more information, see Step 2. Connect the automatic document feeder (ADF) on . 3. Do one of the scanner. Another ...
... 1, the communication problem might not be compatible with the scanner. Wait 60 seconds. 3. USB cable Check the physical connection to the computer. - Troubleshoot the USB connection: 1. Turn the scanner off and then on page 5. 22 HP Scanjet 8300 series If the scanner works and you ...are a Windows user, uninstall and then reinstall the HP scanning software. For more information, see Step 2. Connect the automatic document feeder (ADF) on . 3. Do one of the scanner. Another ...
Setup and Support Guide
Page 25
...HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/ Remove. 5. Insert HP CD 1 in the computer CD drive. 9. Follow the onscreen instructions. English Step 2. Do one of an incomplete installation. If prompted to the computer. 11. Follow the onscreen instructions. After the HP...- Uninstall and then reinstall the HP scanning software (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred because of the following tasks to install the HP scanning software. 10. After the HP scanning software is displayed. 4. ...
...HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/ Remove. 5. Insert HP CD 1 in the computer CD drive. 9. Follow the onscreen instructions. English Step 2. Do one of an incomplete installation. If prompted to the computer. 11. Follow the onscreen instructions. After the HP...- Uninstall and then reinstall the HP scanning software (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred because of the following tasks to install the HP scanning software. 10. After the HP scanning software is displayed. 4. ...
User Guide
Page 3
... HP Button Settings Utility 42 Configure buttons tab 42 General info tab ...43 9 Care and maintenance 45 Order maintenance and scanning supplies 45 Clean the scanner glass 45 Clean the transparent materials adapter (TMA 46 Clean and maintain the automatic document feeder (ADF 46 10 Troubleshooting 50 Scanner initialization or hardware problems 50 Scanner operation problems 51 Scanner...
... HP Button Settings Utility 42 Configure buttons tab 42 General info tab ...43 9 Care and maintenance 45 Order maintenance and scanning supplies 45 Clean the scanner glass 45 Clean the transparent materials adapter (TMA 46 Clean and maintain the automatic document feeder (ADF 46 10 Troubleshooting 50 Scanner initialization or hardware problems 50 Scanner operation problems 51 Scanner...
User Guide
Page 9
...8350, 8390, and then look for HP Photosmart Essential or HP Photosmart Premier. Look for the HP Scan Pro icon. Where to install, test the installation, and troubleshoot installation problems. User Guide 7 HP Scanjet 8300 series Setup and Support Guide Use the HP Scanjet 8300 series Setup and Support Guide that came with the scanner... to 8350, 8390, and then look for HP Smart Document Scan Software. HP Photosmart Software ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to see if the software is installed HP Smart Document Scan Do...
...8350, 8390, and then look for HP Photosmart Essential or HP Photosmart Premier. Look for the HP Scan Pro icon. Where to install, test the installation, and troubleshoot installation problems. User Guide 7 HP Scanjet 8300 series Setup and Support Guide Use the HP Scanjet 8300 series Setup and Support Guide that came with the scanner... to 8350, 8390, and then look for HP Smart Document Scan Software. HP Photosmart Software ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to see if the software is installed HP Smart Document Scan Do...
User Guide
Page 48
If you might solve the problem. Place the unfolded cloth into the paper input tray. 4. Follow the steps for the scanner. Caution Wait two minutes for the components to dry before proceeding to clean and maintain the ADF: ● Use the cleaning cloth in the ... type of use the ADF several times per week, monthly cleaning is appropriate for scanning a document through 5. Clean the ADF window If streaks exist on the amount of paper that is dusty. Open the scanner lid. 46 HP Scanjet 8300 series Chapter 9 Clean the transparent materials adapter (TMA) Clean the TMA with a mild...
If you might solve the problem. Place the unfolded cloth into the paper input tray. 4. Follow the steps for the scanner. Caution Wait two minutes for the components to dry before proceeding to clean and maintain the ADF: ● Use the cleaning cloth in the ... type of use the ADF several times per week, monthly cleaning is appropriate for scanning a document through 5. Clean the ADF window If streaks exist on the amount of paper that is dusty. Open the scanner lid. 46 HP Scanjet 8300 series Chapter 9 Clean the transparent materials adapter (TMA) Clean the TMA with a mild...
User Guide
Page 52
... the help for the HP scanning program that connects the scanner to uninstall and then reinstall the scanner software. 50 HP Scanjet 8300 series A cable might exist on . 6. Restart your computer. If the problem continues, proceed with the scanner, transparent materials adapter (TMA), and automatic document feeder (ADF). ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are securely...
... the help for the HP scanning program that connects the scanner to uninstall and then reinstall the scanner software. 50 HP Scanjet 8300 series A cable might exist on . 6. Restart your computer. If the problem continues, proceed with the scanner, transparent materials adapter (TMA), and automatic document feeder (ADF). ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are securely...
User Guide
Page 56
... All Programs, point to HP, point to Scanjet, point to see Configure the scanner customizable buttons. Windows Me and Windows XP: Ensure the Take No Action option is not selected. - If the problem continues, proceed with the next step. ● A cable might be loose. From the Scanner events list, select Scan Document button press. - If the...
... All Programs, point to HP, point to Scanjet, point to see Configure the scanner customizable buttons. Windows Me and Windows XP: Ensure the Take No Action option is not selected. - If the problem continues, proceed with the next step. ● A cable might be loose. From the Scanner events list, select Scan Document button press. - If the...
User Guide
Page 58
... scanned image ● Check the original slide or negative for the entire area instead of the scanner. The bulb in the TMA light source might not be connected correctly. Automatic document feeder (ADF) problems Use this section to dry thoroughly before you click Scan or Accept. ● The bulb in... a dry, soft cloth. Chapter 10 Incorrect colors print, or the image is cut off ● The scanned images have streaks or scratches 56 HP Scanjet 8300 series If the bulb is broken, service is provided, use the TMA. - Dots or streaks appear in the negative holder if you want ...
... scanned image ● Check the original slide or negative for the entire area instead of the scanner. The bulb in the TMA light source might not be connected correctly. Automatic document feeder (ADF) problems Use this section to dry thoroughly before you click Scan or Accept. ● The bulb in... a dry, soft cloth. Chapter 10 Incorrect colors print, or the image is cut off ● The scanned images have streaks or scratches 56 HP Scanjet 8300 series If the bulb is broken, service is provided, use the TMA. - Dots or streaks appear in the negative holder if you want ...
User Guide
Page 64
... pressing one of the front panel buttons. For more information, see Contact HP Support. 62 HP Scanjet 8300 series For more information, see Contact HP Support. If the message is still displayed, contact HP Support. Verify that came with the scanner. 3. If the problem persists, contact HP Support. Error 05 Press the Power Save button to turn the...
... pressing one of the front panel buttons. For more information, see Contact HP Support. 62 HP Scanjet 8300 series For more information, see Contact HP Support. If the message is still displayed, contact HP Support. Verify that came with the scanner. 3. If the problem persists, contact HP Support. Error 05 Press the Power Save button to turn the...