Service Manual
Page 8
...Control-panel menus 247 Using control-panel menus 247 Resets submenu 247 Diagnostics menu 248 Service menu (service PIN codes 249 Printer resets and power-on modes 251 Cold reset 251 NVRAM initialization 251 Hard-disk initialization 252 Power-on bypass ... checks 255 EIO troubleshooting 255 Display-message troubleshooting 257 Status messages 257 Warning messages 257 Error messages 257 Critical-error messages 257 Alphabetical printer messages 258 Numerical printer messages 274 Paper-path troubleshooting 295 Overview 295 Paper-jam recovery 296 Avoiding paper jams ...
...Control-panel menus 247 Using control-panel menus 247 Resets submenu 247 Diagnostics menu 248 Service menu (service PIN codes 249 Printer resets and power-on modes 251 Cold reset 251 NVRAM initialization 251 Hard-disk initialization 252 Power-on bypass ... checks 255 EIO troubleshooting 255 Display-message troubleshooting 257 Status messages 257 Warning messages 257 Error messages 257 Critical-error messages 257 Alphabetical printer messages 258 Numerical printer messages 274 Paper-path troubleshooting 295 Overview 295 Paper-jam recovery 296 Avoiding paper jams ...
Service Manual
Page 268
... must be correctly configured. Select ALL BINS to test the paper path for the paper path that you want to generate a list of the printer. Set the other items on the Paper Path Test menu. You can select any output bin that is installed. If you must also be...the one that was in the Diagnostics menu. Diagnostics menu Administrators can use when the event occurred. The printed event log shows the error number, page count, error code, and description or personality that has an asterisk (*) next to scroll through the duplexer during the paper-path test. Optional bins (...
... must be correctly configured. Select ALL BINS to test the paper path for the paper path that you want to generate a list of the printer. Set the other items on the Paper Path Test menu. You can select any output bin that is installed. If you must also be...the one that was in the Diagnostics menu. Diagnostics menu Administrators can use when the event occurred. The printed event log shows the error number, page count, error code, and description or personality that has an asterisk (*) next to scroll through the duplexer during the paper-path test. Optional bins (...
Service Manual
Page 272
...the UP ARROW ( ) button or the DOWN ARROW ( ) button until all three printer control panel lights flash once and then remain on sequence. Perform a hard disk initialization only if an error code on the configuration page, but ignores an installed EIO hard disk. 252 Troubleshooting Q2431-90912 ...Continue holding down the DOWN ARROW ( ) button until the Pause/Resume button is turned on the printer begins the power-on . The ...
...the UP ARROW ( ) button or the DOWN ARROW ( ) button until all three printer control panel lights flash once and then remain on sequence. Perform a hard disk initialization only if an error code on the configuration page, but ignores an installed EIO hard disk. 252 Troubleshooting Q2431-90912 ...Continue holding down the DOWN ARROW ( ) button until the Pause/Resume button is turned on the printer begins the power-on . The ...
Service Manual
Page 276
... a high percentage (greater than Novell. TCP/IP In this block. HP Jetdirect Configuration If the EIO Jetdirect card properly installed and the printer completes its internal diagnostics, the I /O NOT READY status message prints, followed by a two-digit error code. This is also an acceptable error code if the TCP/IP protocol is operating under protocol other...
... a high percentage (greater than Novell. TCP/IP In this block. HP Jetdirect Configuration If the EIO Jetdirect card properly installed and the printer completes its internal diagnostics, the I /O NOT READY status message prints, followed by a two-digit error code. This is also an acceptable error code if the TCP/IP protocol is operating under protocol other...
Service Manual
Page 280
...(continued) Message Description Action EIO DISK X NOT FUNCTIONAL For help press The EIO disk in HP Web Jetadmin. 2. FLASH FILE OPERATION FAILED alternates with READY For menus press The printer received a PJL file system command that do not require the flash DIMM. 2. If the ... can continue. 2. To enable writing to store something on . 4. INCORRECT The wrong personal identification Type the correct PIN code. If the error persists, replace the envelope feeder. that attempted to the Ready state. 260 Troubleshooting Q2431-90912 protection by using the device ...
...(continued) Message Description Action EIO DISK X NOT FUNCTIONAL For help press The EIO disk in HP Web Jetadmin. 2. FLASH FILE OPERATION FAILED alternates with READY For menus press The printer received a PJL file system command that do not require the flash DIMM. 2. If the ... can continue. 2. To enable writing to store something on . 4. INCORRECT The wrong personal identification Type the correct PIN code. If the error persists, replace the envelope feeder. that attempted to the Ready state. 260 Troubleshooting Q2431-90912 protection by using the device ...
Service Manual
Page 295
Numerical printer messages (continued) Message Description Action 13.XX.YY JAM For help press A jam exists in this table (the following 13.XX.YY error codes are not in numerical sequence). 5. If the media is folding into an accordion shape, make sure the shutter on page ... defective print cartridge. 4. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to resolve a jam, see the specific numerical error codes in this chapter. See "Paper-path troubleshooting" on the print cartridge opens as you insert the cartridge. Q2431-90912 Chapter 7 Troubleshooting 275 Press the ...
Numerical printer messages (continued) Message Description Action 13.XX.YY JAM For help press A jam exists in this table (the following 13.XX.YY error codes are not in numerical sequence). 5. If the media is folding into an accordion shape, make sure the shutter on page ... defective print cartridge. 4. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to resolve a jam, see the specific numerical error codes in this chapter. See "Paper-path troubleshooting" on the print cartridge opens as you insert the cartridge. Q2431-90912 Chapter 7 Troubleshooting 275 Press the ...
Service Manual
Page 318
...HP supplies are known to cause jams) q paper-handling conditions, including correct storage, overloading trays, damaging media during loading, fanning of the paper ream, or use the information in this section to diagnose the root cause of the problem. Gather data. 2. The tables in this printer, another printer,... Fix the problem. Basic troubleshooting for persistent jams The basic troubleshooting process for jams consists of the following information: q the exact error code that appears on the control panel q the location of the leading edge of all of the media that has already been fed ...
...HP supplies are known to cause jams) q paper-handling conditions, including correct storage, overloading trays, damaging media during loading, fanning of the paper ream, or use the information in this section to diagnose the root cause of the problem. Gather data. 2. The tables in this printer, another printer,... Fix the problem. Basic troubleshooting for persistent jams The basic troubleshooting process for jams consists of the following information: q the exact error code that appears on the control panel q the location of the leading edge of all of the media that has already been fed ...
Service Manual
Page 443
...laser driver 76, 77 LED, stacker and stapler/stacker 347 paper-deck driver 94 printer 338 scanner motor 76 stacker 103, 347 stacker driver 103, 104 stapler/stacker 347 stapler/stacker driver 106, 109 PCL (printer... transport errors 330 paper tray lifter 80 paper width sensor location 336 operation 100 paper pickup assembly printer 382... 365 printer maintenance kits 366 PartnerCare 29, 363 partners HP Connect Online support website 362 HP Partner Care support 29 HP PartnerCare...sensor 97 pickup solenoid 82 PIN codes for service 249 pitch for fonts, setting 45 PJL (printer job language) 130 plastics, ...
...laser driver 76, 77 LED, stacker and stapler/stacker 347 paper-deck driver 94 printer 338 scanner motor 76 stacker 103, 347 stacker driver 103, 104 stapler/stacker 347 stapler/stacker driver 106, 109 PCL (printer... transport errors 330 paper tray lifter 80 paper width sensor location 336 operation 100 paper pickup assembly printer 382... 365 printer maintenance kits 366 PartnerCare 29, 363 partners HP Connect Online support website 362 HP Partner Care support 29 HP PartnerCare...sensor 97 pickup solenoid 82 PIN codes for service 249 pitch for fonts, setting 45 PJL (printer job language) 130 plastics, ...
Service Manual
Page 444
... 80 Printing submenu on control panel 46 print servers. See HP Jetdirect print servers printer cabinet, locking 136 printer command language (PCL) 130 printer driver print quality problems 306 settings 40 printer job language (PJL) 130 printer languages. See RAM (random-access memory) read/write timing,...proxy server 243 PS (PostScript) error page setting 45 font list 41 setting as printer language 49 punched paper, fuser modes 47 Q quality. See part numbers production code and number for troubleshooting 232 coverage rating 309 detection 75 error messages 258 estimated pages remaining 242 ...
... 80 Printing submenu on control panel 46 print servers. See HP Jetdirect print servers printer cabinet, locking 136 printer command language (PCL) 130 printer driver print quality problems 306 settings 40 printer job language (PJL) 130 printer languages. See RAM (random-access memory) read/write timing,...proxy server 243 PS (PostScript) error page setting 45 font list 41 setting as printer language 49 punched paper, fuser modes 47 Q quality. See part numbers production code and number for troubleshooting 232 coverage rating 309 detection 75 error messages 258 estimated pages remaining 242 ...