HP LaserJet 3015 All-in-One - User Guide
Page 20
...or later ● Opera 7.0 or later All pages can view the HP toolbox when the device is directly connected to HP LaserJet, and then select hp Toolbox. Note To view the hp toolbox Open the HP toolbox in the Other Links area, you must have performed a complete ...software installation to function. You can be installed in a Web browser. Supported browsers To use for print, fax, copy, and scan. ● View troubleshooting...
...or later ● Opera 7.0 or later All pages can view the HP toolbox when the device is directly connected to HP LaserJet, and then select hp Toolbox. Note To view the hp toolbox Open the HP toolbox in the Other Links area, you must have performed a complete ...software installation to function. You can be installed in a Web browser. Supported browsers To use for print, fax, copy, and scan. ● View troubleshooting...
HP LaserJet 3015 All-in-One - User Guide
Page 100
...; The photosensitive drum inside the print cartridge might be scratched. See Optimizing print quality for media types for information about contacting HP. Try printing on the surface. See the start guide for more information. ● Check Type is: on the Paper...do not correct the problem, contact an HP-authorized dealer or service representative. Try installing a new HP print cartridge. The manufacturing processes can cause some areas to the appropriate media. See HP LaserJet print cartridges for instructions. 90 Chapter 8 Troubleshooting ENWW Dropouts Note ● A single...
...; The photosensitive drum inside the print cartridge might be scratched. See Optimizing print quality for media types for information about contacting HP. Try printing on the surface. See the start guide for more information. ● Check Type is: on the Paper...do not correct the problem, contact an HP-authorized dealer or service representative. Try installing a new HP print cartridge. The manufacturing processes can cause some areas to the appropriate media. See HP LaserJet print cartridges for instructions. 90 Chapter 8 Troubleshooting ENWW Dropouts Note ● A single...
HP LaserJet 3015 All-in-One - User Guide
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... a print cartridge. ● The tape might not have been loaded upside down . See the start guide for instructions. 104 Chapter 8 Troubleshooting ENWW Copy defects are apparent Vertical white or faded stripes ● The media might not meet Hewlett-Packard media specifications (for more information.... be scanned facing down . See Device media specifications for example, the media is too moist or too rough). See HP LaserJet print cartridges for more information. ● The toner might have been removed from the print cartridge. See Device media specifications for instructions....
... a print cartridge. ● The tape might not have been loaded upside down . See the start guide for instructions. 104 Chapter 8 Troubleshooting ENWW Copy defects are apparent Vertical white or faded stripes ● The media might not meet Hewlett-Packard media specifications (for more information.... be scanned facing down . See Device media specifications for example, the media is too moist or too rough). See HP LaserJet print cartridges for more information. ● The toner might have been removed from the print cartridge. See Device media specifications for instructions....
HP LaserJet 3015 All-in-One - User Guide
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HP LaserJet 3015 all-in-one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software, scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 I IC CS-03 requirements 120 image quality, troubleshooting black dots ... labels media sizes and weights 7 printing 33 specifications for 25 language for device control panel display changing 14 laser safety statement 121 length, device 111 letterhead, printing 35 life expectancy for print cartridges 134 light copying 105 light...
HP LaserJet 3015 all-in-one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software, scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 I IC CS-03 requirements 120 image quality, troubleshooting black dots ... labels media sizes and weights 7 printing 33 specifications for 25 language for device control panel display changing 14 laser safety statement 121 length, device 111 letterhead, printing 35 life expectancy for print cartridges 134 light copying 105 light...
HP LaserJet 3015 All-in-One - User Guide
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... safety statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 scanning canceling 59 color 66 error messages 109 LaserJet Scan software 61 margins 114 methods 58 OCR, using 65 quality, improving 110 resolution ... of Conformity 121, 124 extended warranty 140 FCC Part 68 requirements 118 FCC regulations 118 Finland laser 122 IC CS-03 requirements 120 Korean EMI 122 laser safety 121 telephone consumer protection act 119 warranty 129 storage environment, specifications 111 storing print cartridges ...
... safety statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 scanning canceling 59 color 66 error messages 109 LaserJet Scan software 61 margins 114 methods 58 OCR, using 65 quality, improving 110 resolution ... of Conformity 121, 124 extended warranty 140 FCC Part 68 requirements 118 FCC regulations 118 Finland laser 122 IC CS-03 requirements 120 Korean EMI 122 laser safety 121 telephone consumer protection act 119 warranty 129 storage environment, specifications 111 storing print cartridges ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 80
... plugged into the "line" port (the port that is marked with a (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with devices such as the HP LaserJet all -in -one devices use the same telephone line for telephone calls and fax...digital and might be connected to the device "line" port (the port that is marked with a icon (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with the device? Try attaching the device to the jack on the device?... that your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting ENWW
... plugged into the "line" port (the port that is marked with a (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with devices such as the HP LaserJet all -in -one devices use the same telephone line for telephone calls and fax...digital and might be connected to the device "line" port (the port that is marked with a icon (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with the device? Try attaching the device to the jack on the device?... that your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting ENWW
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 82
...printing at 381 mm (15 inches). For instructions about removing jams and other troubleshooting and maintenance tips, see the electronic User Guide. If no jam exists and less than one and HP LaserJet 3380 all-inone) The minimum page size for information about setting log or... soundvolume settings. 80 Chapter 5 Troubleshooting ENWW Then, resend the job. The volume for information about printing a configuration report, see the electronic User Guide. If a jam exists, for sounds that you can jam inside the automatic document feeder (ADF). (HP LaserJet 3015 all-in-one) The minimum ...
...printing at 381 mm (15 inches). For instructions about removing jams and other troubleshooting and maintenance tips, see the electronic User Guide. If no jam exists and less than one and HP LaserJet 3380 all-inone) The minimum page size for information about setting log or... soundvolume settings. 80 Chapter 5 Troubleshooting ENWW Then, resend the job. The volume for information about printing a configuration report, see the electronic User Guide. If a jam exists, for sounds that you can jam inside the automatic document feeder (ADF). (HP LaserJet 3015 all-in-one) The minimum ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
... faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. For information about changing the EconoMode setting, see Reprinting a fax. If the resolution setting is empty. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW Load media. Clear the Receive to -PC option might...
... faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. For information about changing the EconoMode setting, see Reprinting a fax. If the resolution setting is empty. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW Load media. Clear the Receive to -PC option might...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 88
... incorrectly loaded. Make sure that you send are waiting to On. Print the fax activity log (see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW You cannot dial all -in-one ). Faxes you send include a block of digits Try manually dialing the fax numbers in the fax log....fax might be number. The originals might have data missing from the end of each page You might be in -one only) with the HP LaserJet 3015 allin-one or HP LaserJet 3380 all -in-one only) with the glass-fax size set up for jobs that the fax machine is set incorrectly. If a fax...
... incorrectly loaded. Make sure that you send are waiting to On. Print the fax activity log (see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW You cannot dial all -in-one ). Faxes you send include a block of digits Try manually dialing the fax numbers in the fax log....fax might be number. The originals might have data missing from the end of each page You might be in -one only) with the HP LaserJet 3015 allin-one or HP LaserJet 3380 all -in-one only) with the glass-fax size set up for jobs that the fax machine is set incorrectly. If a fax...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 90
...input tray is printing curled or wrinkled pages because of the heat produced during the laser printing process. The device is overloaded. Remove any jammed media. Close the lid ... place. Check for broken or missing guides, and replace them if necessary. Solution (HP LaserJet 3015 all -in its sealed ream at room temperature. Open the flatbed scanner lid and ...hp.com/support/ ljpaperguide. See the HP LaserJet Printer Family Print Media Guide at the following website: http://www.hp.com/support/ljpaperguide. Cause Media has jammed in the paper tray. 88 Chapter 5 Troubleshooting...
...input tray is printing curled or wrinkled pages because of the heat produced during the laser printing process. The device is overloaded. Remove any jammed media. Close the lid ... place. Check for broken or missing guides, and replace them if necessary. Solution (HP LaserJet 3015 all -in its sealed ream at room temperature. Open the flatbed scanner lid and ...hp.com/support/ ljpaperguide. See the HP LaserJet Printer Family Print Media Guide at the following website: http://www.hp.com/support/ljpaperguide. Cause Media has jammed in the paper tray. 88 Chapter 5 Troubleshooting...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 95
...size, minimum 80 answer mode, setting 41 answering machines about 15 connecting to HP LaserJet 3015 all-in-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) ...21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380 all-in-one, connecting 12 rings-to-answer settings 43 splitters, troubleshooting 79 troubleshooting 78 default settings contrast 34 glass-size 36 ...
...size, minimum 80 answer mode, setting 41 answering machines about 15 connecting to HP LaserJet 3015 all-in-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) ...21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380 all-in-one, connecting 12 rings-to-answer settings 43 splitters, troubleshooting 79 troubleshooting 78 default settings contrast 34 glass-size 36 ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
..., dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, ... with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all...
..., dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, ... with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 97
... settings 44 jams, troubleshooting 87 parallel splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 pauses, inserting 52 PBX systems troubleshooting 78 PBX, defined 92 phone book about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one...
... settings 44 jams, troubleshooting 87 parallel splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 pauses, inserting 52 PBX systems troubleshooting 78 PBX, defined 92 phone book about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
..., connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 96 Index troubleshooting 79 surge-protection devices 79 T T-splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 telephone line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030...
..., connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 96 Index troubleshooting 79 surge-protection devices 79 T T-splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 telephone line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030...
Service Manual
Page 8
...line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error ... check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...
...line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error ... check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...
Service Manual
Page 51
...the submenu, and then press MENU/ENTER. 4. To print the control-panel menu structure 1. Use the < or > button to the HP LaserJet 3020 because that product does not have fax capabilities. Some menu items might not be available depending on the product model. Note To ...Control-panel menu structure Main Menu Fax Job status Submenu Submenu Fax Functions Send fax later Stop Recv to settings and features. See Troubleshooting tools for instructions. If applicable, use the control-panel buttons 1. Control-panel menu structure Use the following hierarchical diagram of the control...
...the submenu, and then press MENU/ENTER. 4. To print the control-panel menu structure 1. Use the < or > button to the HP LaserJet 3020 because that product does not have fax capabilities. Some menu items might not be available depending on the product model. Note To ...Control-panel menu structure Main Menu Fax Job status Submenu Submenu Fax Functions Send fax later Stop Recv to settings and features. See Troubleshooting tools for instructions. If applicable, use the control-panel buttons 1. Control-panel menu structure Use the following hierarchical diagram of the control...
Service Manual
Page 81
Replacing the ADF output bin HP LaserJet 3020 and 3030 ADF pickup roller If the ADF has trouble picking paper, see Troubleshooting to try to turn off of the tray are seated in the holes in the ADF. Flex the wire ADF output tray until it fits ... the product, and then unplug the power cord. To remove the existing assembly, follow these instructions. 1. Figure 3-32. Figure 3-30. Replacing the ADF input tray HP LaserJet 3015 ADF output bin 1. Use the power switch to resolve the problem. 2. Release the output tray, and then verify that the ends of the product. Figure...
Replacing the ADF output bin HP LaserJet 3020 and 3030 ADF pickup roller If the ADF has trouble picking paper, see Troubleshooting to try to turn off of the tray are seated in the holes in the ADF. Flex the wire ADF output tray until it fits ... the product, and then unplug the power cord. To remove the existing assembly, follow these instructions. 1. Figure 3-32. Figure 3-30. Replacing the ADF input tray HP LaserJet 3015 ADF output bin 1. Use the power switch to resolve the problem. 2. Release the output tray, and then verify that the ends of the product. Figure...
Service Manual
Page 121
... align it with the protective cover removed from the product and remove the main input tray. Reinstallation is generally the reverse of the HP LaserJet 3015, 3020, and 3030 is, in the product can result. Use caution when servicing this warning is not available, discharge body static ... Printer main input tray (all media from the laser/ scanner assembly. Never operate or service the product with the existing thread pattern, then carefully turn it clockwise to the product. Do not bend or fold the FFCs during troubleshooting must be performed with magnetic tip ● Small...
... align it with the protective cover removed from the product and remove the main input tray. Reinstallation is generally the reverse of the HP LaserJet 3015, 3020, and 3030 is, in the product can result. Use caution when servicing this warning is not available, discharge body static ... Printer main input tray (all media from the laser/ scanner assembly. Never operate or service the product with the existing thread pattern, then carefully turn it clockwise to the product. Do not bend or fold the FFCs during troubleshooting must be performed with magnetic tip ● Small...
Service Manual
Page 205
...contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...products 266 Printer job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187
...contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...products 266 Printer job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187
Service Manual
Page 206
...the lights are not on successful? See Loading media. 4. See Main motor. See Formatter and line interface unit (LIU). 188 Chapter 6 Troubleshooting ENWW Note The flashing wavy lines that the product is loaded in to the product chassis. 7. Verify that appear on . 3. Verify ...on the control-panel display during this period are normal. See Power supply. 1. Basic troubleshooting Note The HP LaserJet 3015 and 3030 all of these conditions are correct, replace the power supply. The HP LaserJet 3020 all-in -one product does not operate as a faxing device. Verify that ...
...the lights are not on successful? See Loading media. 4. See Main motor. See Formatter and line interface unit (LIU). 188 Chapter 6 Troubleshooting ENWW Note The flashing wavy lines that the product is loaded in to the product chassis. 7. Verify that appear on . 3. Verify ...on the control-panel display during this period are normal. See Power supply. 1. Basic troubleshooting Note The HP LaserJet 3015 and 3030 all of these conditions are correct, replace the power supply. The HP LaserJet 3020 all-in -one product does not operate as a faxing device. Verify that ...