HP Printers - Supported Citrix Presentation Server environments
Page 24
... in MetaFrame 1.8 Service Pack 4. configuration, duplexer, and hard disk settings. An alternative is to use of the following HP print drivers: BIJ1100, DJ450, CP1700, DJ9600, DJ9300, CP1160, the user logs in for direct-connect, non-networked environments. Microsoft issues HP printer with DOT4 port on the host machine by HP? Question: Is a certain HP print driver certified in Citrix Presentation Server 4.0/4.5 and XenApp 5.0. However, HP and Citrix do test print drivers and printers in Citrix? Inability...
... in MetaFrame 1.8 Service Pack 4. configuration, duplexer, and hard disk settings. An alternative is to use of the following HP print drivers: BIJ1100, DJ450, CP1700, DJ9600, DJ9300, CP1160, the user logs in for direct-connect, non-networked environments. Microsoft issues HP printer with DOT4 port on the host machine by HP? Question: Is a certain HP print driver certified in Citrix Presentation Server 4.0/4.5 and XenApp 5.0. However, HP and Citrix do test print drivers and printers in Citrix? Inability...
HP LaserJet 3015 All-in-One - User Guide
Page 6
...-collation setting 52 Changing the default number of copies 53 To change the default number of copies 53 Copying two-sided originals ...54 To copy a multiple-page stack of two-sided originals 54 5 Scanning Loading originals to scan ...56 Loading originals into the automatic document feeder (ADF) input tray 56 Understanding scanning methods 58 Canceling a scan job ...59 Scanning from the device control panel 60 Programming the Scan to button 60 Scanning to e-mail ...60 Scanning to a folder ...60 Scanning by using hp LaserJet Scan software 61 Scanning to e-mail ...61 To scan to a file...
...-collation setting 52 Changing the default number of copies 53 To change the default number of copies 53 Copying two-sided originals ...54 To copy a multiple-page stack of two-sided originals 54 5 Scanning Loading originals to scan ...56 Loading originals into the automatic document feeder (ADF) input tray 56 Understanding scanning methods 58 Canceling a scan job ...59 Scanning from the device control panel 60 Programming the Scan to button 60 Scanning to e-mail ...60 Scanning to a folder ...60 Scanning by using hp LaserJet Scan software 61 Scanning to e-mail ...61 To scan to a file...
HP LaserJet 3015 All-in-One - User Guide
Page 30
... software program. To change settings for the current print job, and then click OK. 20 Chapter 3 Printing ENWW Printer drivers Note When you installed the device software, you selected one of the following printer drivers: PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the printer settings through the HP toolbox. Certain features (manual duplexing, printing booklets, watermarks, and printing more information about gaining access to your printer driver see Using the hp toolbox. Make the necessary changes to Settings...
... software program. To change settings for the current print job, and then click OK. 20 Chapter 3 Printing ENWW Printer drivers Note When you installed the device software, you selected one of the following printer drivers: PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the printer settings through the HP toolbox. Certain features (manual duplexing, printing booklets, watermarks, and printing more information about gaining access to your printer driver see Using the hp toolbox. Make the necessary changes to Settings...
HP LaserJet 3015 All-in-One - User Guide
Page 34
... cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media. This might cause the following problems: ● poor print quality ● increased media jams ● premature wear on a variety of the guidelines in the HP LaserJet Printer Family Print Media Guide. (See Ordering HP parts and accessories for the device, requiring repair. This repair is possible for media to meet Hewlett-Packard specifications might cause problems for...
... cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media. This might cause the following problems: ● poor print quality ● increased media jams ● premature wear on a variety of the guidelines in the HP LaserJet Printer Family Print Media Guide. (See Ordering HP parts and accessories for the device, requiring repair. This repair is possible for media to meet Hewlett-Packard specifications might cause problems for...
HP LaserJet 3015 All-in-One - User Guide
Page 62
... collate multiple copies into the memory. For instructions about changing settings from the device software. On the device control panel, press MENU/ENTER. 2. Note To change the setting. Use the < or the > button to save your selection. Collation. 4. Press MENU/ENTER to select On or Off. 5. If it does not, the device makes only one copy of the change. Press MENU/ENTER to select Copy setup, and then press MENU/ENTER. 3. Use the < or the > button to select Def. The factory-set the device to...
... collate multiple copies into the memory. For instructions about changing settings from the device software. On the device control panel, press MENU/ENTER. 2. Note To change the setting. Use the < or the > button to save your selection. Collation. 4. Press MENU/ENTER to select On or Off. 5. If it does not, the device makes only one copy of the change. Press MENU/ENTER to select Copy setup, and then press MENU/ENTER. 3. Use the < or the > button to select Def. The factory-set the device to...
HP LaserJet 3015 All-in-One - User Guide
Page 157
..., device control panel display 14 settings 9 settings from the computer 20 volume 14 alarm volume adjusting 15 alcohol, cleaning with 72 alert messages 97 Australia EMC statements 123 B battery specifications 115 Best Quality (ProRes 1200) print-quality setting 21 black dots 105 blank pages 78, 104 booklets, printing 40 buttons on device control panel 5 C cables interface, ordering 132 Canada DOC regulations 121 canceling copy jobs 46 print jobs 19 scan jobs 59 card stock media sizes and weights 7 printing 36 specifications 27 changing device control panel display...
..., device control panel display 14 settings 9 settings from the computer 20 volume 14 alarm volume adjusting 15 alcohol, cleaning with 72 alert messages 97 Australia EMC statements 123 B battery specifications 115 Best Quality (ProRes 1200) print-quality setting 21 black dots 105 blank pages 78, 104 booklets, printing 40 buttons on device control panel 5 C cables interface, ordering 132 Canada DOC regulations 121 canceling copy jobs 46 print jobs 19 scan jobs 59 card stock media sizes and weights 7 printing 36 specifications 27 changing device control panel display...
HP LaserJet 3015 All-in-One - User Guide
Page 159
... media sizes and weights 7 printing 33 specifications for 25 language for device control panel display changing 14 laser safety statement 121 length, device 111 letterhead, printing 35 life expectancy for print cartridges 134 light copying 105 light print 89 lightness setting default for copying 48 setting for current copy job 48 limited one-year warranty 129 lines on copy unwanted 105 loading originals 44, 45, 56 loose toner, troubleshooting 92 LPT1, error printing to 81 M manual duplexing 37 manual feed 18 margins faxing 114 margins for scanned...
... media sizes and weights 7 printing 33 specifications for 25 language for device control panel display changing 14 laser safety statement 121 length, device 111 letterhead, printing 35 life expectancy for print cartridges 134 light copying 105 light print 89 lightness setting default for copying 48 setting for current copy job 48 limited one-year warranty 129 lines on copy unwanted 105 loading originals 44, 45, 56 loose toner, troubleshooting 92 LPT1, error printing to 81 M manual duplexing 37 manual feed 18 margins faxing 114 margins for scanned...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 9
... fax call report 71 Printing a phone book report 72 To print a phone book report 72 Printing the billing-code report 73 To print the billing-code report 73 Printing the block-fax list ...74 To print the block-fax list 74 Printing all fax reports ...75 To print all fax reports ...75 5 Troubleshooting Is your fax set up correctly 78 What type of telephone line are you using 78 Are you using a telephone-line splitter 79 Are you using a surge-protection device 79 Are you using a telephone company voice-messaging service...
... fax call report 71 Printing a phone book report 72 To print a phone book report 72 Printing the billing-code report 73 To print the billing-code report 73 Printing the block-fax list ...74 To print the block-fax list 74 Printing all fax reports ...75 To print all fax reports ...75 5 Troubleshooting Is your fax set up correctly 78 What type of telephone line are you using 78 Are you using a telephone-line splitter 79 Are you using a surge-protection device 79 Are you using a telephone company voice-messaging service...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
... faxes are printing only on the device CD-ROM. If EconoMode is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW Received faxes are too light or are being received by the computer. The receive-to adjust the setting. The fax that are received while the input tray is available determines the actual number...
... faxes are printing only on the device CD-ROM. If EconoMode is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW Received faxes are too light or are being received by the computer. The receive-to adjust the setting. The fax that are received while the input tray is available determines the actual number...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 87
...-error option). Try sending to make sure that the telephone line is working . ENWW Fax-sending problems 85 See Changing the detect-dial-tone setting. A communication error might not be interrupting the fax job. Your telephone line might not be generating a dial tone that might be malfunctioning. Cause The fax machine to solve problems that the device cannot detect. If you are sending might occur when sending faxes. The device is receiving faxes but is on the control panel...
...-error option). Try sending to make sure that the telephone line is working . ENWW Fax-sending problems 85 See Changing the detect-dial-tone setting. A communication error might not be interrupting the fax job. Your telephone line might not be generating a dial tone that might be malfunctioning. Cause The fax machine to solve problems that the device cannot detect. If you are sending might occur when sending faxes. The device is receiving faxes but is on the control panel...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
... troubleshooting 78 jams, troubleshooting 87 L legal paper, settings 44 letter paper, settings 44 letters, entering with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual dialing 29 manual...
... troubleshooting 78 jams, troubleshooting 87 L legal paper, settings 44 letter paper, settings 44 letters, entering with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual dialing 29 manual...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
... 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one 20 terminology 91 text, entering with control panel 21, 52 time, setting 21 tone-dialing 37 trays installing 9 jams, troubleshooting 87 troubleshooting dialing 86 error-correction setting 65 feeding problems 80 jams 87 receiving faxes 81 reports, printing 80 sending faxes 85 setup 78 U unblocking fax numbers 45 User Guide, viewing...
... 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one 20 terminology 91 text, entering with control panel 21, 52 time, setting 21 tone-dialing 37 trays installing 9 jams, troubleshooting 87 troubleshooting dialing 86 error-correction setting 65 feeding problems 80 jams 87 receiving faxes 81 reports, printing 80 sending faxes 85 setup 78 U unblocking fax numbers 45 User Guide, viewing...
Service Manual
Page 8
... printer 223 Solving print paper-feed problems 225 Jams occur in the automatic document feeder (ADF 227 Solving scanner (copier) paper-feed problems 229 Solving problems with digital subscriber line (DSL) connections 231 Connecting additional devices 231 Functional checks ...235 Control-panel test...235 Half self-test functional check 235 Drum rotation functional check 237 High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet...
... printer 223 Solving print paper-feed problems 225 Jams occur in the automatic document feeder (ADF 227 Solving scanner (copier) paper-feed problems 229 Solving problems with digital subscriber line (DSL) connections 231 Connecting additional devices 231 Functional checks ...235 Control-panel test...235 Half self-test functional check 235 Drum rotation functional check 237 High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet...
Service Manual
Page 73
... then unplug the power cord. Cleaning the printer pickup roller (all models) If the product regularly picks up multiple sheets of 3) ENWW Cleaning the print-cartridge area 55 Use the power switch to clean it. Figure 3-9. See Printer pickup roller (all , clean or replace the pickup roller. Figure 3-8. Before replacing the pickup roller, try to turn on your hands in severe damage to remove loosened dirt. If cleaning the pickup...
... then unplug the power cord. Cleaning the printer pickup roller (all models) If the product regularly picks up multiple sheets of 3) ENWW Cleaning the print-cartridge area 55 Use the power switch to clean it. Figure 3-9. See Printer pickup roller (all , clean or replace the pickup roller. Figure 3-8. Before replacing the pickup roller, try to turn on your hands in severe damage to remove loosened dirt. If cleaning the pickup...
Service Manual
Page 208
... ADF and copies should feed smoothly through the ADF path. see User replaceable parts. See Overview of the product. Place the configuration report into a telephone line that the fax cord is plugged into the ADF and make a copy. If the problem persists, replace the scanner assembly. See Scanner assembly. Does the product send a fax? (HP LaserJet 3015 and 3030 only) Connect the phone line and verify the dial tone (using a digital subscriber line (DSL) connection, the setup might be incorrect. Clean the ADF...
... ADF and copies should feed smoothly through the ADF path. see User replaceable parts. See Overview of the product. Place the configuration report into a telephone line that the fax cord is plugged into the ADF and make a copy. If the problem persists, replace the scanner assembly. See Scanner assembly. Does the product send a fax? (HP LaserJet 3015 and 3030 only) Connect the phone line and verify the dial tone (using a digital subscriber line (DSL) connection, the setup might be incorrect. Clean the ADF...
Service Manual
Page 211
... the user to acknowledge the message by pressing MENU/ENTER to resume or by pressing CANCEL to printing and the auto-continue feature is installed. Alert and warning messages Control panel message ###: [Group Name] Phbook/ SpeedDial (HP LaserJet 3015 and 3030 only) Event log Description error message None The product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. Open the ADF cover or raise the flatbed lid (HP LaserJet 3020 and 3030 only), remove the jammed item...
... the user to acknowledge the message by pressing MENU/ENTER to resume or by pressing CANCEL to printing and the auto-continue feature is installed. Alert and warning messages Control panel message ###: [Group Name] Phbook/ SpeedDial (HP LaserJet 3015 and 3030 only) Event log Description error message None The product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. Open the ADF cover or raise the flatbed lid (HP LaserJet 3020 and 3030 only), remove the jammed item...
Service Manual
Page 354
error message 197 Fax Send error message 197 Fax setup menu 35 FCC regulations 20 features 2 feed assembly drive rollers 84 feed system, paper ADF operations, HP LaserJet 3020/3030 94 ADF, HP LaserJet 3015 88 printer 84 feeding problems, troubleshooting copier/scanner 229 printer 225 film, transparency cleaning print path with 50 loading 39, 43 336 Index Finland laser safety 26 Fit to Page error message 197 flash memory, fax 99 flatbed lid, removing HP LaserJet 3020/3030 134 loading originals 46 media supported 44 part numbers, HP LaserJet 3020/3030 297 flexible flat cables, part numbers ...
error message 197 Fax Send error message 197 Fax setup menu 35 FCC regulations 20 features 2 feed assembly drive rollers 84 feed system, paper ADF operations, HP LaserJet 3020/3030 94 ADF, HP LaserJet 3015 88 printer 84 feeding problems, troubleshooting copier/scanner 229 printer 225 film, transparency cleaning print path with 50 loading 39, 43 336 Index Finland laser safety 26 Fit to Page error message 197 flash memory, fax 99 flatbed lid, removing HP LaserJet 3020/3030 134 loading originals 46 media supported 44 part numbers, HP LaserJet 3020/3030 297 flexible flat cables, part numbers ...
Service Manual
Page 356
... envelopes 40 feed system operations 84 fuser modes 37 labels 40 loading 43 size, maximum 9, 10 size, minimum 8, 10 specifications 37, 39, 41 troubleshooting 39 weight 9, 11 media guides cleaning 210 troubleshooting 229 media jams. See jams 338 Index media lever, HP LaserJet 3015 part numbers 295 removing 115 memory base 9, 11 buffer 77 flash, fax 99 included 2 NVRAM init 265 RAM 76 Memory Enhancement technology (MEt) 77 Memory is low error message 198 menu structure report, printing 241 menu structure, control panel 33...
... envelopes 40 feed system operations 84 fuser modes 37 labels 40 loading 43 size, maximum 9, 10 size, minimum 8, 10 specifications 37, 39, 41 troubleshooting 39 weight 9, 11 media guides cleaning 210 troubleshooting 229 media jams. See jams 338 Index media lever, HP LaserJet 3015 part numbers 295 removing 115 memory base 9, 11 buffer 77 flash, fax 99 included 2 NVRAM init 265 RAM 76 Memory Enhancement technology (MEt) 77 Memory is low error message 198 menu structure report, printing 241 menu structure, control panel 33...
Service Manual
Page 361
...troubleshooting steps 188 serial number, locating 7 Service menu secondary 262 settings 36 servicing product 103 settings country/region 264 fax data-store parameters 263 NVRAM init 265 Settings cleared error message 201 sheet, grounding 291 SHUNT function 99 side covers part numbers 309 removing printer 161 removing scanner, HP LaserJet 3015 110 signals, VIDEO 73 size margins, minimum 207 product specifications 8 scanned images 221 space requirements 30 skew copies or scans, troubleshooting 230 printed pages, troubleshooting 213, 217 specifications 12 smears, toner 210 soft reset 265 software...
...troubleshooting steps 188 serial number, locating 7 Service menu secondary 262 settings 36 servicing product 103 settings country/region 264 fax data-store parameters 263 NVRAM init 265 Settings cleared error message 201 sheet, grounding 291 SHUNT function 99 side covers part numbers 309 removing printer 161 removing scanner, HP LaserJet 3015 110 signals, VIDEO 73 size margins, minimum 207 product specifications 8 scanned images 221 space requirements 30 skew copies or scans, troubleshooting 230 printed pages, troubleshooting 213, 217 specifications 12 smears, toner 210 soft reset 265 software...
Service Manual
Page 363
... cleaning print path with 50 loading 43 specifications 39 trays ADF input, removing HP LaserJet 3020/3030 133 ADF input, replacing 62 empty, error messages 200 feeding problems 227 included 2 loading 43 locating 5 media supported 37 paper feed system 84 part numbers 305, 307 removing 158 replacing main input 60 troubleshooting ADF copying 190 ADF feeding problems 229 ADF jams 227 basic steps 188 characters, partially printed 208, 212 contrast, copies or scans 218 control panel 189, 235 copier feeding problems 229 copy quality 216 copying 190 country/region settings 264 critical error messages...
... cleaning print path with 50 loading 43 specifications 39 trays ADF input, removing HP LaserJet 3020/3030 133 ADF input, replacing 62 empty, error messages 200 feeding problems 227 included 2 loading 43 locating 5 media supported 37 paper feed system 84 part numbers 305, 307 removing 158 replacing main input 60 troubleshooting ADF copying 190 ADF feeding problems 229 ADF jams 227 basic steps 188 characters, partially printed 208, 212 contrast, copies or scans 218 control panel 189, 235 copier feeding problems 229 copy quality 216 copying 190 country/region settings 264 critical error messages...