User Guide 1
Page 9
...; See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - Then select User Guides. ● Order parts and find your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and then...
...; See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - Then select User Guides. ● Order parts and find your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and then...
User Guide 1
Page 12
... to install additional hardware devices or software. Open the HP Display Control app. 2. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light...
... to install additional hardware devices or software. Open the HP Display Control app. 2. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light...
User Guide 1
Page 15
...: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your wireless devices, not the status of each device communicates directly with one or two wireless lights. Operating system controls The Network and Sharing Center allows you get connected to other . Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
...: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your wireless devices, not the status of each device communicates directly with one or two wireless lights. Operating system controls The Network and Sharing Center allows you get connected to other . Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
User Guide 1
Page 16
... one of the available networks. Select Set up the modem, install a network cable to connect your home, you must establish an account with an Internet service provider (ISP). Connecting to a WLAN NOTE: When you are setting up Internet access in your wireless router to the modem, and test the Internet service. The ISP will help set up a new connection or network. Be sure that the WLAN device is displayed, allowing you may...
... one of the available networks. Select Set up the modem, install a network cable to connect your home, you must establish an account with an Internet service provider (ISP). Connecting to a WLAN NOTE: When you are setting up Internet access in your wireless router to the modem, and test the Internet service. The ISP will help set up a new connection or network. Be sure that the WLAN device is displayed, allowing you may...
User Guide 1
Page 18
... pairing code. Type bluetooth in the list, be sure that Bluetooth on that the code on -screen instructions to the documentation provided with the device. For more information, refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. Select Add Bluetooth or other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you...
... pairing code. Type bluetooth in the list, be sure that Bluetooth on that the code on -screen instructions to the documentation provided with the device. For more information, refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. Select Add Bluetooth or other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you...
User Guide 1
Page 19
... the device manufacturer's instructions. To use your computer, follow the device manufacturer's instructions. Connecting headphones WARNING! To enhance your computer or on a docking station. To access this document: ▲ Type HP Documentation in the taskbar search box, and then select Camera from the web, record audio, or mix audio and video to your music, and download and watch movies. Connecting speakers You can connect wired headphones to...
... the device manufacturer's instructions. To use your computer, follow the device manufacturer's instructions. Connecting headphones WARNING! To enhance your computer or on a docking station. To access this document: ▲ Type HP Documentation in the taskbar search box, and then select Camera from the web, record audio, or mix audio and video to your music, and download and watch movies. Connecting speakers You can connect wired headphones to...
User Guide 1
Page 20
.... To connect wireless headsets to your computer, follow the instructions to watch streaming video from your favorite websites and download video and movies to find your computer when you are called headsets. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is connected to...
.... To connect wireless headsets to your computer, follow the instructions to watch streaming video from your favorite websites and download video and movies to find your computer when you are called headsets. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is connected to...
User Guide 1
Page 27
...: The Windows key on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. The icons on the keyboard allows you to type, select items, and scroll and to the previous screen. To use action keys and hot keys to the Start screen from those discussed in the taskbar search box, and then select Control Panel. NOTE...
...: The Windows key on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. The icons on the keyboard allows you to type, select items, and scroll and to the previous screen. To use action keys and hot keys to the Start screen from those discussed in the taskbar search box, and then select Control Panel. NOTE...
User Guide 1
Page 28
... first start up before a wireless connection is possible. To turn off . Plays the next track of an audio CD or the next section of a CD, a DVD, or a BD. Mutes or restores speaker sound. NOTE: The airplane mode key is connected to the system. Switches the screen image between display devices connected to the computer, repeatedly pressing this feature. For example, if a monitor is also referred to get help in Windows...
... first start up before a wireless connection is possible. To turn off . Plays the next track of an audio CD or the next section of a CD, a DVD, or a BD. Mutes or restores speaker sound. NOTE: The airplane mode key is connected to the system. Switches the screen image between display devices connected to the computer, repeatedly pressing this feature. For example, if a monitor is also referred to get help in Windows...
User Guide 1
Page 30
... Updates can resolve issues and bring new features and options to show that you would not be getting the most recent gaming software. Select Check for updates and messages. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to your computer. Type support in a secondary hard drive...
... Updates can resolve issues and bring new features and options to show that you would not be getting the most recent gaming software. Select Check for updates and messages. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to your computer. Type support in a secondary hard drive...
User Guide 1
Page 33
... looking at the camera. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your computer can use of the computer or user account User password A password is preinstalled on the computer...
... looking at the camera. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your computer can use of the computer or user account User password A password is preinstalled on the computer...
User Guide 1
Page 36
... Suspend mode, which occurs after 20 minutes of inactivity. No sound is produced 1. Disconnect and reconnect the keyboard to the audio-out (black) jack on most-not all open program. Replace the nonpowered speakers with powered speakers. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are using the wireless keyboard or wireless mouse within range of the transceiver, mouse does not work or...
... Suspend mode, which occurs after 20 minutes of inactivity. No sound is produced 1. Disconnect and reconnect the keyboard to the audio-out (black) jack on most-not all open program. Replace the nonpowered speakers with powered speakers. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are using the wireless keyboard or wireless mouse within range of the transceiver, mouse does not work or...
User Guide 1
Page 37
... a new connection or network to open the wizard, and then follow the on . In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet connection type. Turn off your computer (or speaker system). Do not connect a telephone cable to the network adapter, and do not connect a network cable to the Internet 1. Cannot connect to a local area network (LAN). To resume from Sleep mode, press the Sleep button (select...
... a new connection or network to open the wizard, and then follow the on . In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet connection type. Turn off your computer (or speaker system). Do not connect a telephone cable to the network adapter, and do not connect a network cable to the Internet 1. Cannot connect to a local area network (LAN). To resume from Sleep mode, press the Sleep button (select...
User Guide 1
Page 38
... update a driver, select Update Driver, and then follow the on-screen instructions. - NOTE: If you are unsure about an item, do not disable it on page 37. Type file explorer in the taskbar search box, and then select System Configuration. Type device manager in this table. ● Restore your problem. 1. Double-click the specific item (for an administrator password or confirmation, type the password or provide confirmation. 2. See "Software...
... update a driver, select Update Driver, and then follow the on-screen instructions. - NOTE: If you are unsure about an item, do not disable it on page 37. Type file explorer in the taskbar search box, and then select System Configuration. Type device manager in this table. ● Restore your problem. 1. Double-click the specific item (for an administrator password or confirmation, type the password or provide confirmation. 2. See "Software...
User Guide 1
Page 40
... Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. b. Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the onscreen instructions. ● Instructions for calling support are provided in order to stop a diagnostic test at any time, select Cancel. Follow those instructions. Select the Start button, and then select HP Help and Support. b. Type support in the taskbar. c. or - The screen displays...
... Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. b. Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the onscreen instructions. ● Instructions for calling support are provided in order to stop a diagnostic test at any time, select Cancel. Follow those instructions. Select the Start button, and then select HP Help and Support. b. Type support in the taskbar. c. or - The screen displays...
User Guide 1
Page 41
... can use HP PC Hardware Diagnostics UEFI to a USB flash drive on the next screen. Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Go to http://www.hp.com/go/techcenter/pcdiags. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to the selected location. The...
... can use HP PC Hardware Diagnostics UEFI to a USB flash drive on the next screen. Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Go to http://www.hp.com/go/techcenter/pcdiags. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to the selected location. The...
User Guide 1
Page 45
Select the Start button, and then select the Get Help app. 2. Using the Cloud Recovery Tool (Windows 10, 7)". Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. You can use Windows tools to back up your personal information. Enter the task you will be performing recovery procedures on a bootable USB flash drive. NOTE: You must be connected to the Internet to access the Get Help app...
Select the Start button, and then select the Get Help app. 2. Using the Cloud Recovery Tool (Windows 10, 7)". Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. You can use Windows tools to back up your personal information. Enter the task you will be performing recovery procedures on a bootable USB flash drive. NOTE: You must be connected to the Internet to access the Get Help app...
User Guide 1
Page 55
... repair your system. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to have parts replaced, you have two choices: ● Many parts are covered during the warranty period. For instructions on , immediately contact HP support using the procedures given earlier in this chapter. Customer support for repairs 47 Customer support for repairs If your new computer...
... repair your system. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to have parts replaced, you have two choices: ● Many parts are covered during the warranty period. For instructions on , immediately contact HP support using the procedures given earlier in this chapter. Customer support for repairs 47 Customer support for repairs If your new computer...
User Guide 1
Page 56
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
Page 57
... 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access...
... 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access...