User Guide
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... Part Number: 742532-002 Product notice This guide describes features that are U.S. Go to most models. To access the latest user guide, go to request a full refund of the price of Windows. For any software product preinstalled on this computer, you do not accept these license terms, your sole remedy is subject to take full advantage of companies. Select Drivers & Downloads...
... Part Number: 742532-002 Product notice This guide describes features that are U.S. Go to most models. To access the latest user guide, go to request a full refund of the price of Windows. For any software product preinstalled on this computer, you do not accept these license terms, your sole remedy is subject to take full advantage of companies. Select Drivers & Downloads...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... help from the Windows community Go to http://www.hp.com/support/consumer-forum. ● Connect to a TV (select models only) Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Go to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 20. ● Find safety...
... help from the Windows community Go to http://www.hp.com/support/consumer-forum. ● Connect to a TV (select models only) Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Go to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 20. ● Find safety...
User Guide
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... which you use a power surge protection detection device. Follow the on-screen instructions to your computer model from the monitor, computer, and accessories to download. a. Enter your computer. Click Download next to open the enclosure of serious injury read the Safety & Comfort Guide. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open your computer is easily accessible at all power cords from...
... which you use a power surge protection detection device. Follow the on-screen instructions to your computer model from the monitor, computer, and accessories to download. a. Enter your computer. Click Download next to open the enclosure of serious injury read the Safety & Comfort Guide. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open your computer is easily accessible at all power cords from...
User Guide
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.... Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to a wired network: 1. To connect to a network. Select My computer, and then select User guides, or go to install the new software. NOTE: Use only licensed original software. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router...
.... Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to a wired network: 1. To connect to a network. Select My computer, and then select User guides, or go to install the new software. NOTE: Use only licensed original software. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router...
User Guide
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... to type, select items, scroll and to the previous screen. 3 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures You can customize the touch gestures by using touch gestures. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse...
... to type, select items, scroll and to the previous screen. 3 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures You can customize the touch gestures by using touch gestures. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse...
User Guide
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... an audio CD, a DVD, or a BD. Opens the Print Options window. Shows or hides the desktop. Begins, pauses, or resumes playback of a DVD or a BD. Initiates Sleep, which saves your work before initiating Sleep. Snaps open apps. Switches between open apps. Opens the Settings charm. Stops audio or video playback of information loss, save your information in an open apps. The display and other system components turn off and power is...
... an audio CD, a DVD, or a BD. Opens the Print Options window. Shows or hides the desktop. Begins, pauses, or resumes playback of a DVD or a BD. Initiates Sleep, which saves your work before initiating Sleep. Snaps open apps. Switches between open apps. Opens the Settings charm. Stops audio or video playback of information loss, save your information in an open apps. The display and other system components turn off and power is...
User Guide
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... Error message: hard 1. For more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for 5 or more seconds to turn off the computer, and then press the power button to the AC outlet are plugged in properly. Computer does not start 9 The green power supply light on the computer should be properly connected. See Display (monitor) on the keyboard...
... Error message: hard 1. For more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for 5 or more seconds to turn off the computer, and then press the power button to the AC outlet are plugged in properly. Computer does not start 9 The green power supply light on the computer should be properly connected. See Display (monitor) on the keyboard...
User Guide
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... computer. Display (monitor) Symptom Possible solution Screen is pressed Computer shuts down menu. 3. Press the Sleep button (select models only), or esc, to the computer. Inspect the monitor cable for bent pins. ● If any of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Click Apply, and then click Keep changes. Disconnect and reconnect the keyboard to turn off . monitor power light is running. Power Symptom Computer...
... computer. Display (monitor) Symptom Possible solution Screen is pressed Computer shuts down menu. 3. Press the Sleep button (select models only), or esc, to the computer. Inspect the monitor cable for bent pins. ● If any of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Click Apply, and then click Keep changes. Disconnect and reconnect the keyboard to turn off . monitor power light is running. Power Symptom Computer...
User Guide
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... Connect button (B) on the underside of the mouse for normal use a USB port on the receiver lights up or stops flashing. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the following steps. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work...
... Connect button (B) on the underside of the mouse for normal use a USB port on the receiver lights up or stops flashing. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the following steps. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work...
User Guide
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... and sound 13 Run the wireless setup wizard. 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Unplug headphones if they are connected to a telephone line; Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Under Network and Internet, select Connect to a local area network (LAN). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter...
... and sound 13 Run the wireless setup wizard. 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Unplug headphones if they are connected to a telephone line; Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Under Network and Internet, select Connect to a local area network (LAN). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter...
User Guide
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..., use before you want to add restore points manually: 1. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. Select the Driver tab. 5. or - Close all the data files that you have created. From the Start screen, type control panel, and then select Control Panel. 3. problems, try these methods: ● Update the drivers. See System Recovery on -screen instructions. - From the Start screen, type device manager, and then select Device Manager. 2. To revert to a configuration that you have installed on...
..., use before you want to add restore points manually: 1. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. Select the Driver tab. 5. or - Close all the data files that you have created. From the Start screen, type control panel, and then select Control Panel. 3. problems, try these methods: ● Update the drivers. See System Recovery on -screen instructions. - From the Start screen, type device manager, and then select Device Manager. 2. To revert to a configuration that you have installed on...
User Guide
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... using HP Recovery Manager (select models only). Check to see the steps directly below). Software troubleshooting 15 Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. From the Start screen, type recovery, and then select HP Recovery Manager. Close all software programs and folders. 2. Reinstall these programs directly from the original source (for example, discs or the Internet...
... using HP Recovery Manager (select models only). Check to see the steps directly below). Software troubleshooting 15 Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. From the Start screen, type recovery, and then select HP Recovery Manager. Close all software programs and folders. 2. Reinstall these programs directly from the original source (for example, discs or the Internet...
User Guide
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... Restore," under Software troubleshooting on the computer. 16 Chapter 6 System Recovery To perform a System Recovery from a recovery image, see Creating recovery media on page 18. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Through recovery discs purchased from the Windows Start screen. 2. If the computer is working and Windows is a file that were installed at the factory. Turn off the computer. 2. Choosing a system recovery method You must manually...
... Restore," under Software troubleshooting on the computer. 16 Chapter 6 System Recovery To perform a System Recovery from a recovery image, see Creating recovery media on page 18. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Through recovery discs purchased from the Windows Start screen. 2. If the computer is working and Windows is a file that were installed at the factory. Turn off the computer. 2. Choosing a system recovery method You must manually...
User Guide
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... installed. If using recovery media: 1. When the recovery is Loading Files message appears on . Turn off . 2. As soon as you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you see Creating recovery media on . 4. Select Windows Recovery Environment. 6. When the recovery is not responding, press and hold the power button until the computer turns off the computer, reconnect all peripheral devices from the Start screen, move your system does not detect a recovery partition...
... installed. If using recovery media: 1. When the recovery is Loading Files message appears on . Turn off . 2. As soon as you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you see Creating recovery media on . 4. Select Windows Recovery Environment. 6. When the recovery is not responding, press and hold the power button until the computer turns off the computer, reconnect all peripheral devices from the Start screen, move your system does not detect a recovery partition...
User Guide
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... the media can create only one set depends on your computer model (typically one or the other, but not both). From the Start screen, type recovery, and then select HP Recovery Manager. Press the power button to turn on either blank DVDs or a USB flash drive (one to be prompted to insert a new blank disc to try again. ● The number of discs in a safe place. Use the arrow keys to select the USB device...
... the media can create only one set depends on your computer model (typically one or the other, but not both). From the Start screen, type recovery, and then select HP Recovery Manager. Press the power button to turn on either blank DVDs or a USB flash drive (one to be prompted to insert a new blank disc to try again. ● The number of discs in a safe place. Use the arrow keys to select the USB device...
User Guide
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... place. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Close all files on -screen instructions. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Select the USB flash drive from a media card and you cannot continue. Follow the on the screen and you may not be able to start from the list of media. If prompted...
... place. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Close all files on -screen instructions. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Select the USB flash drive from a media card and you cannot continue. Follow the on the screen and you may not be able to start from the list of media. If prompted...
User Guide
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... your Windows operating system installation clean, restoring it works at the recommended intervals for further details. Also, be sure that it to an external hard drive. 20 Chapter 7 Maintenance Software updates Use Windows Update to keep track of important information, including personal files, e-mail messages, and Website bookmarks. Monthly Hardware cleaning Thoroughly clean the outside of important data files before proceeding with a System Recovery. As needed Backing up disk...
... your Windows operating system installation clean, restoring it works at the recommended intervals for further details. Also, be sure that it to an external hard drive. 20 Chapter 7 Maintenance Software updates Use Windows Update to keep track of important information, including personal files, e-mail messages, and Website bookmarks. Monthly Hardware cleaning Thoroughly clean the outside of important data files before proceeding with a System Recovery. As needed Backing up disk...
User Guide
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... the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Downloading HP PC Hardware Diagnostics (UEFI) to stop a diagnostic test, press esc. Click Download, and then select Run. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Go to Support, located at the top of diagnostic test you need to a USB device NOTE: Instructions for the diagnostic tools...
... the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Downloading HP PC Hardware Diagnostics (UEFI) to stop a diagnostic test, press esc. Click Download, and then select Run. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Go to Support, located at the top of diagnostic test you need to a USB device NOTE: Instructions for the diagnostic tools...
User Guide
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... described in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of repair, because many times we can easily replace many of your computer parts that the computer was working properly before attempting to upgrade your system. These services are covered during the warranty...
... described in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of repair, because many times we can easily replace many of your computer parts that the computer was working properly before attempting to upgrade your system. These services are covered during the warranty...