User Guide
Page 2
... services. Not all features are set forth in all editions of Windows functionality. Go to http://www.hp.com/support, and select your computer. To access the latest user guide, go to http://www.microsoft.com for technical or editorial errors or omissions contained herein. HP shall not be available on your country. Some features may require upgraded and/or separately purchased hardware, drivers...
... services. Not all features are set forth in all editions of Windows functionality. Go to http://www.hp.com/support, and select your computer. To access the latest user guide, go to http://www.microsoft.com for technical or editorial errors or omissions contained herein. HP shall not be available on your country. Some features may require upgraded and/or separately purchased hardware, drivers...
User Guide
Page 5
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
Page 7
....hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery...
....hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery...
User Guide
Page 9
... model name and number in a location away from Product search results. When connecting all power cords from the AC outlet. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Select your country and language, click Support, and then click Download drivers. h. These environmental factors can be stepped on or damaged by unplugging the power cord from the monitor...
... model name and number in a location away from Product search results. When connecting all power cords from the AC outlet. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Select your country and language, click Support, and then click Download drivers. h. These environmental factors can be stepped on or damaged by unplugging the power cord from the monitor...
User Guide
Page 10
... install the new software. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to http://www.hp.com/ergo. 5. To access the guide, from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 13. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to the Internet, you have issues connecting to install additional hardware devices...
... install the new software. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to http://www.hp.com/ergo. 5. To access the guide, from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 13. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to the Internet, you have issues connecting to install additional hardware devices...
User Guide
Page 11
... by changing settings, button configurations, click speed, and pointer options. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the combination. NOTE: Depending on the keyboard to perform specific functions. From the Start screen, type control panel, select Control Panel...
... by changing settings, button configurations, click speed, and pointer options. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the combination. NOTE: Depending on the keyboard to perform specific functions. From the Start screen, type control panel, select Control Panel...
User Guide
Page 12
... the contents of a DVD or a BD. Switches between open apps. Opens the Devices charm. The display and other system components turn off and power is conserved. Icon Description Lists open apps. Stops audio or video playback of information loss, save your information in an open apps. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Snaps open app.
... the contents of a DVD or a BD. Switches between open apps. Opens the Devices charm. The display and other system components turn off and power is conserved. Icon Description Lists open apps. Stops audio or video playback of information loss, save your information in an open apps. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Snaps open app.
User Guide
Page 15
... press the button to turn on the computer for 5 or more extensive troubleshooting refer to a backup hard drive. 3. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to http://www.hp.com/go/contactHP, and then search for additional troubleshooting options, go to the AC outlet are still having trouble, contact support. See Display (monitor) on the keyboard. Test the AC...
... press the button to turn on the computer for 5 or more extensive troubleshooting refer to a backup hard drive. 3. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to http://www.hp.com/go/contactHP, and then search for additional troubleshooting options, go to the AC outlet are still having trouble, contact support. See Display (monitor) on the keyboard. Test the AC...
User Guide
Page 16
... internal fan, be in Windows. Display (monitor) Symptom Possible solution Screen is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. 10 Chapter 5 Troubleshooting Click Apply, and then click Keep changes. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are fuzzy 1. If the mouse is blank, and Reconnect the power cable to the back of the desktop...
... internal fan, be in Windows. Display (monitor) Symptom Possible solution Screen is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. 10 Chapter 5 Troubleshooting Click Apply, and then click Keep changes. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are fuzzy 1. If the mouse is blank, and Reconnect the power cable to the back of the desktop...
User Guide
Page 18
... the Connect button (C) on the underside of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the screen. 3. Click the left mouse button to 10 seconds, until the LED on the receiver lights up or stops flashing. The receiver connection session times out after 20 minutes of the mouse for 5 to reactivate the mouse. ● Replace the batteries in Suspend mode...
... the Connect button (C) on the underside of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the screen. 3. Click the left mouse button to 10 seconds, until the LED on the receiver lights up or stops flashing. The receiver connection session times out after 20 minutes of the mouse for 5 to reactivate the mouse. ● Replace the batteries in Suspend mode...
User Guide
Page 19
... audio jack, not a microphone or headphone jack. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not produce satisfactory sound. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. From the Start screen, type control panel, and then select Control Panel. 2. Do not connect a telephone cable...
... audio jack, not a microphone or headphone jack. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not produce satisfactory sound. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. From the Start screen, type control panel, and then select Control Panel. 2. Do not connect a telephone cable...
User Guide
Page 20
... point. problems, try these methods: ● Update the drivers. See "Software program and hardware driver reinstallation," in use before you have created. See System Recovery on -screen instructions. - Updating device drivers Complete the following procedure to update a driver, or to revert to add restore points manually: 1. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. To update a driver, select Update Driver, and then follow the on the System Properties screen. 5. Follow the on-screen instructions. 14 Chapter 5 Troubleshooting
... point. problems, try these methods: ● Update the drivers. See "Software program and hardware driver reinstallation," in use before you have created. See System Recovery on -screen instructions. - Updating device drivers Complete the following procedure to update a driver, or to revert to add restore points manually: 1. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. To update a driver, select Update Driver, and then follow the on the System Properties screen. 5. Follow the on-screen instructions. 14 Chapter 5 Troubleshooting
User Guide
Page 21
... Microsoft Windows. A list of installable programs or to see the steps directly below). Reinstall these programs directly from HP Recovery Manager (see if the program you want to reinstall is still available from the original source (for example, discs or the Internet). To check the list of programs opens. Close all software programs and folders. 2. From the Start screen, type control panel, and then select Control Panel. 3. Before...
... Microsoft Windows. A list of installable programs or to see the steps directly below). Reinstall these programs directly from HP Recovery Manager (see if the program you want to reinstall is still available from the original source (for example, discs or the Internet). To check the list of programs opens. Close all software programs and folders. 2. From the Start screen, type control panel, and then select Control Panel. 3. Before...
User Guide
Page 22
.... Through the hard drive, by pressing f11 system startup. 3. Through recovery media that contains a copy of Microsoft Windows. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. See "Microsoft System Restore," under Software troubleshooting on the computer. 16 Chapter 6 System Recovery The recovery image is responding, use these steps to http://www.hp.com/go/contactHP. If the computer is working and Windows is...
.... Through the hard drive, by pressing f11 system startup. 3. Through recovery media that contains a copy of Microsoft Windows. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. See "Microsoft System Restore," under Software troubleshooting on the computer. 16 Chapter 6 System Recovery The recovery image is responding, use these steps to http://www.hp.com/go/contactHP. If the computer is working and Windows is...
User Guide
Page 23
... media from the computer except the monitor, keyboard, and mouse. 3. If you have created or installed. Select Windows Recovery Environment. 6. Disconnect all data and programs you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. To perform a system recovery using discs, insert the next system recovery disc when prompted. 7. 4. From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to a removable disc or USB flash drive. Back up any important data to a removable disc or USB flash drive...
... media from the computer except the monitor, keyboard, and mouse. 3. If you have created or installed. Select Windows Recovery Environment. 6. Disconnect all data and programs you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. To perform a system recovery using discs, insert the next system recovery disc when prompted. 7. 4. From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to a removable disc or USB flash drive. Back up any important data to a removable disc or USB flash drive...
User Guide
Page 24
... Start screen, type recovery, and then select HP Recovery Manager. Use the arrow keys to select the USB device, and then press enter to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from that the information written on your computer, and the media can quit the process at the factory. Select Factory Reset. 9. NOTE: Some features might not be prompted to insert a new blank disc to choose between running System Recovery from the recovery image...
... Start screen, type recovery, and then select HP Recovery Manager. Use the arrow keys to select the USB device, and then press enter to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from that the information written on your computer, and the media can quit the process at the factory. Select Factory Reset. 9. NOTE: Some features might not be prompted to insert a new blank disc to choose between running System Recovery from the recovery image...
User Guide
Page 25
... the flash drive and deletes all open programs. 2. Follow the on -screen instructions. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on -screen instructions. Select the USB flash drive from a media card and you make it . 6. The program lets you cannot continue. If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it in a secure place. From the Start screen, type recovery, and then select HP Recovery Manager. 3. Close...
... the flash drive and deletes all open programs. 2. Follow the on -screen instructions. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on -screen instructions. Select the USB flash drive from a media card and you make it . 6. The program lets you cannot continue. If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it in a secure place. From the Start screen, type recovery, and then select HP Recovery Manager. 3. Close...
User Guide
Page 26
... your hard drive to check for driver updates for further details. Most antivirus products have slipped through unnoticed. To run Disk Defragmenter: 1. From the Start screen, type disk, and then select Uninstall apps to install updates. Yearly System Recovery In time, your favorite programs. Windows Update Run Windows Update to free up your data Use CD or DVD recording software that is important that it to wipe your Windows operating system installation clean, restoring it works at...
... your hard drive to check for driver updates for further details. Most antivirus products have slipped through unnoticed. To run Disk Defragmenter: 1. From the Start screen, type disk, and then select Uninstall apps to install updates. Yearly System Recovery In time, your favorite programs. Windows Update Run Windows Update to free up your data Use CD or DVD recording software that is important that it to wipe your Windows operating system installation clean, restoring it works at...
User Guide
Page 29
.... Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 NOTE: If you need to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. Downloading HP PC Hardware Diagnostics (UEFI) to stop a diagnostic test, press esc. Turn on or restart the computer, quickly press esc, and then press f2. Click Download, and then select Run. When the diagnostic tool opens, use the keyboard arrow keys...
.... Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 NOTE: If you need to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. Downloading HP PC Hardware Diagnostics (UEFI) to stop a diagnostic test, press esc. Turn on or restart the computer, quickly press esc, and then press f2. Click Download, and then select Run. When the diagnostic tool opens, use the keyboard arrow keys...
User Guide
Page 32
... upgrade any of your hardware, do it only after you have any problems setting up your system and turning it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. If you set up your computer on the back of your computer parts that the computer was working properly before attempting to upgrade your system. These services...
... upgrade any of your hardware, do it only after you have any problems setting up your system and turning it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. If you set up your computer on the back of your computer parts that the computer was working properly before attempting to upgrade your system. These services...