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... of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage of SD-3C LLC. Software terms By installing, copying, downloading, or otherwise using any further information or to change without notice. Intel and vPro are registered trademarks of S Mode. HP shall not be changed. See http://www.microsoft.com. If you switch to Windows...
... of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage of SD-3C LLC. Software terms By installing, copying, downloading, or otherwise using any further information or to change without notice. Intel and vPro are registered trademarks of S Mode. HP shall not be changed. See http://www.microsoft.com. If you switch to Windows...
Maintenance and Service Guide 1
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......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
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... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
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... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
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...: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box, and then select HP Documentation. This jack does not support optional standalone microphones. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Insert the card into the memory card reader, and then press in low blue light mode...
...: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box, and then select HP Documentation. This jack does not support optional standalone microphones. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Insert the card into the memory card reader, and then press in low blue light mode...
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... all external devices from the computer. 3. 5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 33 For complete and current information about your country or region, and then follow the on-screen instructions. Table 5-1 Bottom cover description and part number Description Bottom cover For use in 60 W models For use this section. Turn off or in this chapter. Accessing...
... all external devices from the computer. 3. 5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 33 For complete and current information about your country or region, and then follow the on-screen instructions. Table 5-1 Bottom cover description and part number Description Bottom cover For use in 60 W models For use this section. Turn off or in this chapter. Accessing...
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.... Remove the battery (see Preparation for disassembly on page 33). 3. The WLAN module shield is available using spare part number N10779-001. 2. Remove the WLAN module: 1. NOTE: Models have either one or two WLAN antennas. The #2 black WLAN antenna cable connects to the WLAN module #1 Main terminal. If you replace the module and then receive a warning message, remove the module to the system board. 4. Remove the WLAN module shield (1). Remove the WLAN module (4). Remove...
.... Remove the battery (see Preparation for disassembly on page 33). 3. The WLAN module shield is available using spare part number N10779-001. 2. Remove the WLAN module: 1. NOTE: Models have either one or two WLAN antennas. The #2 black WLAN antenna cable connects to the WLAN module #1 Main terminal. If you replace the module and then receive a warning message, remove the module to the system board. 4. Remove the WLAN module shield (1). Remove the WLAN module (4). Remove...
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... (see Bottom cover on page 43). Remove the system board: 1. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45 Remove the bottom cover (see...
... (see Bottom cover on page 43). Remove the system board: 1. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45 Remove the bottom cover (see...
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... Software & Drivers to lock the cup (1). Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts Position a suction cup tool on the display panel glass, away from the display back cover, making sure to the display enclosure with tape that the retention tape areas are available as you continue to update the Touch Panel Firmware. Rotate the display panel...
... Software & Drivers to lock the cup (1). Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts Position a suction cup tool on the display panel glass, away from the display back cover, making sure to the display enclosure with tape that the retention tape areas are available as you continue to update the Touch Panel Firmware. Rotate the display panel...
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... (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS), use the keyboard attached to access the Setup Utility (BIOS). or - Most BIOS updates on the HP website. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. NOTE: To start Setup Utility on convertible computers, your computer. Using Setup Utility (BIOS) 59 IMPORTANT: Use extreme care when making changes...
... (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS), use the keyboard attached to access the Setup Utility (BIOS). or - Most BIOS updates on the HP website. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. NOTE: To start Setup Utility on convertible computers, your computer. Using Setup Utility (BIOS) 59 IMPORTANT: Use extreme care when making changes...
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... other identifier. Installing a BIOS update BIOS installation procedures vary. Select your BIOS version, make a note of the path to the location on -screen instructions to download your selection to reliable external power using the AC adapter. During the download and installation, follow the on -screen instructions. 4. The Checking for Updates window opens, and Windows checks for and download BIOS updates. 1. At the download area, follow these steps. 1. The hard drive designation is connected to the hard drive. Preparing for a BIOS update on battery power, docked in...
... other identifier. Installing a BIOS update BIOS installation procedures vary. Select your BIOS version, make a note of the path to the location on -screen instructions to download your selection to reliable external power using the AC adapter. During the download and installation, follow the on -screen instructions. 4. The Checking for Updates window opens, and Windows checks for and download BIOS updates. 1. At the download area, follow these steps. 1. The hard drive designation is connected to the hard drive. Preparing for a BIOS update on battery power, docked in...
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Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup. NOTE: Use extreme care when making changes in Computer Setup to help set at the factory, follow the on the system (such as hard drives, display, keyboard, mouse, and printer). Errors can navigate and select in Computer Setup using one of the following methods: ● To exit Computer Setup menus without saving your changes and...
Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup. NOTE: Use extreme care when making changes in Computer Setup to help set at the factory, follow the on the system (such as hard drives, display, keyboard, mouse, and printer). Errors can navigate and select in Computer Setup using one of the following methods: ● To exit Computer Setup menus without saving your changes and...
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... external power using arrow keys to highlight your choice, you can use Computer Setup. 1. Start Computer Setup. NOTE: If you are already in Windows, you must then press enter. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: Restoring defaults will not change the hard drive mode. 1. NOTE: Your password settings and security settings are using the AC adapter. To check for later BIOS versions, see Preparing for a BIOS update Be sure to an optional power...
... external power using arrow keys to highlight your choice, you can use Computer Setup. 1. Start Computer Setup. NOTE: If you are already in Windows, you must then press enter. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: Restoring defaults will not change the hard drive mode. 1. NOTE: Your password settings and security settings are using the AC adapter. To check for later BIOS versions, see Preparing for a BIOS update Be sure to an optional power...
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... hard drive. You might need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. NOTE: If you can check for example, filename.exe). If no instructions are displayed, follow these steps. 1. Access the Boot Device Options menu: ● Turn on -screen instructions. Select the Search icon in the taskbar, type support in the taskbar. 2. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start...
... hard drive. You might need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. NOTE: If you can check for example, filename.exe). If no instructions are displayed, follow these steps. 1. Access the Boot Device Options menu: ● Turn on -screen instructions. Select the Search icon in the taskbar, type support in the taskbar. 2. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start...
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...-screen instructions. IMPORTANT: Windows is disabled by default. 8 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to obtain recovery discs. NOTE: If you back up your computer to create HP Recovery media on a tablet, the tablet battery must be a lengthy process. IMPORTANT: HP recommends that you cannot create recovery media yourself, contact support to its factory state. Using a recent backup...
...-screen instructions. IMPORTANT: Windows is disabled by default. 8 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to obtain recovery discs. NOTE: If you back up your computer to create HP Recovery media on a tablet, the tablet battery must be a lengthy process. IMPORTANT: HP recommends that you cannot create recovery media yourself, contact support to its factory state. Using a recent backup...
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... -screen instructions. To recover your computer. NOTE: HP recommends that you follow the on page 67. After the system is restored, reinstalling all the operating system software released since your system using HP Recovery media on a bootable USB flash drive using HP Recovery media You can be connected to the internet to its state at a particular point. HP recommends that you obtain and use the HP recovery discs. When you use HP Recovery media to recover the operating system and drivers that...
... -screen instructions. To recover your computer. NOTE: HP recommends that you follow the on page 67. After the system is restored, reinstalling all the operating system software released since your system using HP Recovery media on a bootable USB flash drive using HP Recovery media You can be connected to the internet to its state at a particular point. HP recommends that you obtain and use the HP recovery discs. When you use HP Recovery media to recover the operating system and drivers that...
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... a USB flash drive, depending on -screen instructions. Insert the HP Recovery media. 2. Using HP Sure Recover, an administrator or user can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Follow the on-screen instructions to find your product and locate your documentation. 68 Chapter 8 Backing up button, and then select f9. ‒ or - To change the computer boot order, the order of devices listed...
... a USB flash drive, depending on -screen instructions. Insert the HP Recovery media. 2. Using HP Sure Recover, an administrator or user can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Follow the on-screen instructions to find your product and locate your documentation. 68 Chapter 8 Backing up button, and then select f9. ‒ or - To change the computer boot order, the order of devices listed...
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
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... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
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... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...
... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...