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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left 7 Right 9 ...Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain . . 17 Connecting the AC adapter 18 Protecting from power source problems 19 Connecting to a broadband modem or network 20 Connecting the optional dial-up modem 21 Starting your notebook 21 Waking up your ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left 7 Right 9 ...Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain . . 17 Connecting the AC adapter 18 Protecting from power source problems 19 Connecting to a broadband modem or network 20 Connecting the optional dial-up modem 21 Starting your notebook 21 Waking up your ...
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.... If the battery charge indicator does not turn on the Customer Care label. The battery charge indicator turns on (see "Gateway contact information" on : • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). Protecting from your notebook, then plug it back in...
.... If the battery charge indicator does not turn on the Customer Care label. The battery charge indicator turns on (see "Gateway contact information" on : • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). Protecting from your notebook, then plug it back in...
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Recovering your system You can solve most conditions. Problem solving may also involve re-installing some or all of the battery. If the battery is... CDs or DVDs Wipe from the center to the edge, not around in the technical support pages at www.gateway.com. Gateway provides everything you should create a set of software and driver recovery discs as soon as possible. Caution To prepare...your system). However, remember that when you want to recover your system under most notebook problems by following the information in the notebook and the notebook is running on fixed power.
Recovering your system You can solve most conditions. Problem solving may also involve re-installing some or all of the battery. If the battery is... CDs or DVDs Wipe from the center to the edge, not around in the technical support pages at www.gateway.com. Gateway provides everything you should create a set of software and driver recovery discs as soon as possible. Caution To prepare...your system). However, remember that when you want to recover your system under most notebook problems by following the information in the notebook and the notebook is running on fixed power.
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... 7: Maintaining Your Notebook • If only one or two items of recovery discs (you must create the discs) or by using Gateway Recovery Center. 88 For instructions on page 98. For instructions, see that product's documentation or support Web site. • If re...page 93. You can perform a partial recovery by returning your system, you need to a previous state when everything was working correctly, the problem may be to recover software that software's installation instructions. If you need to reinstall Windows from a set of software or hardware have stopped working...
... 7: Maintaining Your Notebook • If only one or two items of recovery discs (you must create the discs) or by using Gateway Recovery Center. 88 For instructions on page 98. For instructions, see that product's documentation or support Web site. • If re...page 93. You can perform a partial recovery by returning your system, you need to a previous state when everything was working correctly, the problem may be to recover software that software's installation instructions. If you need to reinstall Windows from a set of software or hardware have stopped working...
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You can return to one of these restore points to -resolve software problems, you install software or device drivers. To restore using Microsoft System Restore, click Start, then click Help and Support. In most cases of your system ... a restore point" on page 97. The Backup and Restore Center opens. 95 Type windows system restore in the Search Help box, then press ENTER. www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of hard-to get your system settings and saves them as restore points. Help...
You can return to one of these restore points to -resolve software problems, you install software or device drivers. To restore using Microsoft System Restore, click Start, then click Help and Support. In most cases of your system ... a restore point" on page 97. The Backup and Restore Center opens. 95 Type windows system restore in the Search Help box, then press ENTER. www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of hard-to get your system settings and saves them as restore points. Help...
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... and type the user account's password (if any of the other recovery options, you can access important files on your keyboard to Gateway System Recovery window opens. 7 Click Next. 98 b While the notebook is called a factory recovery. CHAPTER 7: Maintaining Your Notebook... Recovering your system to its factory condition If your notebook's problems are not solved by any ), then click Next. If you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. If Windows starts to load instead, restart the notebook...
... and type the user account's password (if any of the other recovery options, you can access important files on your keyboard to Gateway System Recovery window opens. 7 Click Next. 98 b While the notebook is called a factory recovery. CHAPTER 7: Maintaining Your Notebook... Recovering your system to its factory condition If your notebook's problems are not solved by any ), then click Next. If you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. If Windows starts to load instead, restart the notebook...
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... turned on. 114 Help For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your notebook, try to troubleshoot your problem if power cords or plugs are correctly grounded before you remove the memory bay cover or hard drive bay cover, make sure...
... turned on. 114 Help For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your notebook, try to troubleshoot your problem if power cords or plugs are correctly grounded before you remove the memory bay cover or hard drive bay cover, make sure...
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.... The message may help . Troubleshooting Troubleshooting topics are secure. • Make sure that all connections are listed in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that your hard drive is not ...troubleshooting is covered under "Sound" on page 137. CD drives CD drive troubleshooting is covered under "DVD drives" on page 117. www.gateway.com • If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then ...
.... The message may help . Troubleshooting Troubleshooting topics are secure. • Make sure that all connections are listed in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that your hard drive is not ...troubleshooting is covered under "Sound" on page 137. CD drives CD drive troubleshooting is covered under "DVD drives" on page 117. www.gateway.com • If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then ...
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...For instructions on playing a DVD, see "Adjusting the volume" on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your online User Guide. 118 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software. You may not... information, see "Recovering pre-installed software and drivers" on page 87. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your volume control, see "Playing music and movies" in speakers, make sure that the Windows volume control is...
...For instructions on playing a DVD, see "Adjusting the volume" on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your online User Guide. 118 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software. You may not... information, see "Recovering pre-installed software and drivers" on page 87. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your volume control, see "Playing music and movies" in speakers, make sure that the Windows volume control is...
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If you do not want to turn on your notebook is having problems • Make sure that you are connecting your notebook to a television using the monitor jack, use the built-in speakers, a set of the manual eject ... cannot be turned on to hear sound while playing a DVD. For more information about restoring deleted files, click Start, then click Help and Support. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however, audio is covered under "Networks (wired)" on page...
If you do not want to turn on your notebook is having problems • Make sure that you are connecting your notebook to a television using the monitor jack, use the built-in speakers, a set of the manual eject ... cannot be turned on to hear sound while playing a DVD. For more information about restoring deleted files, click Start, then click Help and Support. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however, audio is covered under "Networks (wired)" on page...
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...you have enrolled. For instructions on deleting unnecessary files, see "Checking the hard drive for swiping your finger. For instructions on fixing hard drive problems, see "Deleting unnecessary files" in your online User Guide. For more information, see an "Insufficient disk space" error message • Delete ... the hard drive. If the hard drive is in the diskette drive, eject it and restart your notebook. 120 To fix hard drive problems, run the Error checking program. Help For more information about file management, click Start, then click Help and Support. The hard drive...
...you have enrolled. For instructions on deleting unnecessary files, see "Checking the hard drive for swiping your finger. For instructions on fixing hard drive problems, see "Deleting unnecessary files" in your online User Guide. For more information, see an "Insufficient disk space" error message • Delete ... the hard drive. If the hard drive is in the diskette drive, eject it and restart your notebook. 120 To fix hard drive problems, run the Error checking program. Help For more information about file management, click Start, then click Help and Support. The hard drive...
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www.gateway.com • Make sure that the modem cable is plugged into the optional modem jack and ...a dial-up modem, make sure that the hard drive is set up )" on page 7. • Make sure that you have a problem with your modem. Help For more information, see an "Unable to locate host" message and are using a cable or DSL modem, make...get the error, your ISP may need to the Internet • If you are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you do not have lost your Internet connection, or your notebook...
www.gateway.com • Make sure that the modem cable is plugged into the optional modem jack and ...a dial-up modem, make sure that the hard drive is set up )" on page 7. • Make sure that you have a problem with your modem. Help For more information, see an "Unable to locate host" message and are using a cable or DSL modem, make...get the error, your ISP may need to the Internet • If you are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you do not have lost your Internet connection, or your notebook...
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Media Center This section only covers problems relating to replace it again. Type the phrase Media Center in this section, go to make sure that is the best choice. 123 If the ... works. • If you spilled liquid in the keyboard, turn it upside down to drain it dries, you know works to the Gateway support Web Site at www.gateway.com. www.gateway.com • Try a keyboard that you may provide lower quality video. A progressive scan display device with an HDMI or VGA input...
Media Center This section only covers problems relating to replace it again. Type the phrase Media Center in this section, go to make sure that is the best choice. 123 If the ... works. • If you spilled liquid in the keyboard, turn it upside down to drain it dries, you know works to the Gateway support Web Site at www.gateway.com. www.gateway.com • Try a keyboard that you may provide lower quality video. A progressive scan display device with an HDMI or VGA input...
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...lower video quality. • Screen resolution-By default, the notebook uses a screen resolution optimized for the LCD screen. A poor cable connection can cause problems and affect the video quality. For a better picture on the video quality. Many older TVs do not have an HDMI port. • VGA-...If your television. Gateway recommends using high-quality video cables that can connect the notebook video output to the TV's HDMI In port. Although they offer excellent resolutions ...
...lower video quality. • Screen resolution-By default, the notebook uses a screen resolution optimized for the LCD screen. A poor cable connection can cause problems and affect the video quality. For a better picture on the video quality. Many older TVs do not have an HDMI port. • VGA-...If your television. Gateway recommends using high-quality video cables that can connect the notebook video output to the TV's HDMI In port. Although they offer excellent resolutions ...
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...: 1 Click (Start), then click Control Panel. Do not connect these devices to the same telephone line as the modem. • Make sure that is a common problem that the connectors are dialing, then click Edit. The Phone and Modem Options dialog box opens. 4 Click the Dialing Rules tab. 5 Click the location from...
...: 1 Click (Start), then click Control Panel. Do not connect these devices to the same telephone line as the modem. • Make sure that is a common problem that the connectors are dialing, then click Edit. The Phone and Modem Options dialog box opens. 4 Click the Dialing Rules tab. 5 Click the location from...
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...communications program. For the location of 14,400 bps. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may cause problems with the modem connection. • Shut down and restart your optional modem jack, see "Back" on page 10. • If the modem ...shares the telephone line with another modem is limited to 33.6K. Your ISP may not support 48K uploads. www.gateway.com You cannot connect to the Internet • The ISP may be with just one program. • Review the troubleshooting information under "Internet...
...communications program. For the location of 14,400 bps. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may cause problems with the modem connection. • Shut down and restart your optional modem jack, see "Back" on page 10. • If the modem ...shares the telephone line with another modem is limited to 33.6K. Your ISP may not support 48K uploads. www.gateway.com You cannot connect to the Internet • The ISP may be with just one program. • Review the troubleshooting information under "Internet...
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...pointing device settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your online User Guide. If you use a surge protector, make sure that it dry. • ...to a grounded AC outlet that is supplying power. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is not responding when you click or tap on the touchpad • Turn on the ...
...pointing device settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your online User Guide. If you use a surge protector, make sure that it dry. • ...to a grounded AC outlet that is supplying power. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is not responding when you click or tap on the touchpad • Turn on the ...
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... a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that you have installed it according... the instructions provided with it. If you did not purchase the hardware or software from Gateway, see "Gateway contact information" on the bottom of your notebook includes the Gateway Customer Care telephone number. www.gateway.com • If a peripheral device, such as a keyboard or mouse, does not...
... a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that you have installed it according... the instructions provided with it. If you did not purchase the hardware or software from Gateway, see "Gateway contact information" on the bottom of your notebook includes the Gateway Customer Care telephone number. www.gateway.com • If a peripheral device, such as a keyboard or mouse, does not...
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..., AND FEDERAL LAW. On the computer or modem card is a label that could affect the operation of devices that you disconnect the equipment until the problem is Part 68-compliant. The Ringer Equivalence Number (REN) is designed to be provided to the telephone company. Excessive RENs on how to state tariffs...
..., AND FEDERAL LAW. On the computer or modem card is a label that could affect the operation of devices that you disconnect the equipment until the problem is Part 68-compliant. The Ringer Equivalence Number (REN) is designed to be provided to the telephone company. Excessive RENs on how to state tariffs...
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www.gateway.com connector 10, 18 conserving battery power 69 EmPower adapter 70 extending battery life 69 Hibernate mode 71 Hybrid Sleep mode 28, 71 indicator 6, 23 international adapter 81 management 65, 69 plans 72 Sleep mode 23, 28, 71 source problems 19 SpeedStep settings 72 status indicator 6 ... rebooting notebook 24 recalibrating battery 68 recharging battery 66 recovering defaults 98 drivers 88 programs 88 software 88 system 87 Windows 88 with Gateway Recovery Center 91 with Windows DVD 99 with Windows System Restore 95 recovery discs creating 89 drivers 89, 93 programs 89, 93 software...
www.gateway.com connector 10, 18 conserving battery power 69 EmPower adapter 70 extending battery life 69 Hibernate mode 71 Hybrid Sleep mode 28, 71 indicator 6, 23 international adapter 81 management 65, 69 plans 72 Sleep mode 23, 28, 71 source problems 19 SpeedStep settings 72 status indicator 6 ... rebooting notebook 24 recalibrating battery 68 recharging battery 66 recovering defaults 98 drivers 88 programs 88 software 88 system 87 Windows 88 with Gateway Recovery Center 91 with Windows DVD 99 with Windows System Restore 95 recovery discs creating 89 drivers 89, 93 programs 89, 93 software...