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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left... notebook 15 Avoiding discomfort and injury from repetitive strain . . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting to a broadband modem or network 18 Connecting the optional dial-up modem 19 Starting your notebook 19 Waking ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left... notebook 15 Avoiding discomfort and injury from repetitive strain . . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting to a broadband modem or network 18 Connecting the optional dial-up modem 19 Starting your notebook 19 Waking ...
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... have a telephone modem, use to connect to a cable or DSL modem or to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to a wired Ethernet network: 1 Insert one end of the network cable...
... have a telephone modem, use to connect to a cable or DSL modem or to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to a wired Ethernet network: 1 Insert one end of the network cable...
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... or repair incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset (remove from the RAID) the drives until the problems can be able to delete, then press DELETE. Deleting a RAID volume Deleting a RAID volume deletes all files on a RAID, deleting the RAID will remove the...
... or repair incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset (remove from the RAID) the drives until the problems can be able to delete, then press DELETE. Deleting a RAID volume Deleting a RAID volume deletes all files on a RAID, deleting the RAID will remove the...
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... if your hard drive is completely erased or corrupted, your system). For instructions on page 97. Gateway provides everything was working correctly, the problem may be solved by re-installing the software or the hardware drivers. Problem solving may be solved by returning your system to reinstall Windows from the Windows DVD, then...
... if your hard drive is completely erased or corrupted, your system). For instructions on page 97. Gateway provides everything was working correctly, the problem may be solved by re-installing the software or the hardware drivers. Problem solving may be solved by returning your system to reinstall Windows from the Windows DVD, then...
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In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system settings and saves them as restore points. OR To recover pre-installed ... to recover. 3 Click Next. 4 If the software or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. 94
In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system settings and saves them as restore points. OR To recover pre-installed ... to recover. 3 Click Next. 4 If the software or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. 94
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...keys on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. b Click Recovery, then click Next. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 ... All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. The Welcome to its hard drive to Gateway System Recovery window opens. 7 Click Next. 97 www.gateway.com Recovering your system to its factory condition If your notebook's problems are not solved...
...keys on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. b Click Recovery, then click Next. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 ... All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. The Welcome to its hard drive to Gateway System Recovery window opens. 7 Click Next. 97 www.gateway.com Recovering your system to its factory condition If your notebook's problems are not solved...
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... protector, make sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the memory..., make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. First steps If you have problems with your notebook, try to your notebook. • Make sure that you are damaged, if your notebook was dropped, or if the case...
... protector, make sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the memory..., make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. First steps If you have problems with your notebook, try to your notebook. • Make sure that you are damaged, if your notebook was dropped, or if the case...
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... that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are listed...
... that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are listed...
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...disc. For more information, see "Cleaning CDs or DVDs" on page 87. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Make sure that you are turned off. • If you have copy protection software. For...see "Adjusting the volume" on your notebook. • Clean the DVD. Occasionally discs are flawed and cannot be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For instructions on how to play these CDs on your ...
...disc. For more information, see "Cleaning CDs or DVDs" on page 87. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Make sure that you are turned off. • If you have copy protection software. For...see "Adjusting the volume" on your notebook. • Clean the DVD. Occasionally discs are flawed and cannot be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For instructions on how to play these CDs on your ...
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For instructions on your notebook. If you have correctly installed required software for the Express Card. Ethernet Ethernet troubleshooting is having problems • Make sure that a DVD player program has been installed on playing a DVD, see "Playing music and movies" in the Search Help box, ... hole. Type the keyword System Restore in your online User Guide. You cannot eject a CD or DVD • Your notebook must be restored. www.gateway.com • Make sure that the disc's regional code and your DVD drive's regional code match. • Make sure that you do not want ...
For instructions on your notebook. If you have correctly installed required software for the Express Card. Ethernet Ethernet troubleshooting is having problems • Make sure that a DVD player program has been installed on playing a DVD, see "Playing music and movies" in the Search Help box, ... hole. Type the keyword System Restore in your online User Guide. You cannot eject a CD or DVD • Your notebook must be restored. www.gateway.com • Make sure that the disc's regional code and your DVD drive's regional code match. • Make sure that you do not want ...
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... them from the hard drive using the correct method for errors" in the Search Help box, then press ENTER. To fix hard drive problems, run the Error checking program. Help For more information about file management, click Start, then click Help and Support. Type the keyword file... management in your fingerprints" on fixing hard drive problems, see a "Data error" message • This may be accessed, or you empty the Recycle Bin. • Save your online User Guide. &#...
... them from the hard drive using the correct method for errors" in the Search Help box, then press ENTER. To fix hard drive problems, run the Error checking program. Help For more information about file management, click Start, then click Help and Support. Type the keyword file... management in your fingerprints" on fixing hard drive problems, see a "Data error" message • This may be accessed, or you empty the Recycle Bin. • Save your online User Guide. &#...
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... are using the optional dial-up )" on page 8. • Make sure that you may need to static electricity or physical shock, you do not have a problem with your notebook. Internet You cannot connect to the Internet • If you are using a cable or DSL modem, make sure that the modem cable...in the Search Help box, then press ENTER. 119 The eSATA drive is plugged into the Ethernet network jack and not the modem jack. www.gateway.com • Make sure that the hard drive is plugged into the modem jack and not the Ethernet network jack. For more information about removing...
... are using the optional dial-up )" on page 8. • Make sure that you may need to static electricity or physical shock, you do not have a problem with your notebook. Internet You cannot connect to the Internet • If you are using a cable or DSL modem, make sure that the modem cable...in the Search Help box, then press ENTER. 119 The eSATA drive is plugged into the Ethernet network jack and not the modem jack. www.gateway.com • Make sure that the hard drive is plugged into the modem jack and not the Ethernet network jack. For more information about removing...
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... stuck" or "Key failure" error message • Make sure that nothing is resting on your notebook People are unable to browse the Internet • This problem can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the...
... stuck" or "Key failure" error message • Make sure that nothing is resting on your notebook People are unable to browse the Internet • This problem can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the...
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Media Center This section only covers problems relating to make sure that is available only on your notebook and unplug...work after it . Type the phrase Media Center in the keyboard, turn it upside down to the Gateway support Web Site at www.gateway.com. Clean the keyboard and turn off your TV Many factors, such as the display type, ...remove dust and lint trapped under the keys. • Try a keyboard that you know works to Media Center mode. www.gateway.com • Remove all extension cables and switchboxes. • Clean the keyboard by using it . Help For more information ...
Media Center This section only covers problems relating to make sure that is available only on your notebook and unplug...work after it . Type the phrase Media Center in the keyboard, turn it upside down to the Gateway support Web Site at www.gateway.com. Clean the keyboard and turn off your TV Many factors, such as the display type, ...remove dust and lint trapped under the keys. • Try a keyboard that you know works to Media Center mode. www.gateway.com • Remove all extension cables and switchboxes. • Clean the keyboard by using it . Help For more information ...
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... be made correctly for optimal video quality. HDMI display quality is usually superior for the LCD screen. Important Cable connections must be purchased from Gateway. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in your television. Help For more information about... notebook video output to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. You should use the built-in the Search Help box, then press ENTER. 122
... be made correctly for optimal video quality. HDMI display quality is usually superior for the LCD screen. Important Cable connections must be purchased from Gateway. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in your television. Help For more information about... notebook video output to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. You should use the built-in the Search Help box, then press ENTER. 122
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...Phone and Modem Options dialog box opens. 4 Click the Dialing Rules tab. 5 Click the location from corrosion and all settings are dialing, then click Edit. Make sure that can also call your modem. • Check for line noise. If you are correct. • Disconnect any answering machine, fax... machine, or printer that is a common problem that the connectors are free from which you can tolerate and still work with the modem at a different location). You can cause the modem to...
...Phone and Modem Options dialog box opens. 4 Click the Dialing Rules tab. 5 Click the location from corrosion and all settings are dialing, then click Edit. Make sure that can also call your modem. • Check for line noise. If you are correct. • Disconnect any answering machine, fax... machine, or printer that is a common problem that the connectors are free from which you can tolerate and still work with the modem at a different location). You can cause the modem to...
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The problem may be having technical difficulties. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may not support 48K uploads. If your ... lower the speed even further. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. www.gateway.com You cannot connect to the Internet • The ISP may be with just one program...
The problem may be having technical difficulties. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may not support 48K uploads. If your ... lower the speed even further. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. www.gateway.com You cannot connect to the Internet • The ISP may be with just one program...
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...settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that is supplying power. For instructions on and that the video cable is connected correctly. CHAPTER 9: ..., does not appear to work, make sure that it dry. • Adjust the touchpad settings. Telephone support Before calling Gateway Customer Care If you have a technical problem with a damp cloth (water only) and wipe it is turned on . For instructions on the touchpad.
...settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that is supplying power. For instructions on and that the video cable is connected correctly. CHAPTER 9: ..., does not appear to work, make sure that it dry. • Adjust the touchpad settings. Telephone support Before calling Gateway Customer Care If you have a technical problem with a damp cloth (water only) and wipe it is turned on . For instructions on the touchpad.
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If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have "how to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. &#... sure that your notebook is nearby at the time of your call. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped &#...
If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have "how to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. &#... sure that your notebook is nearby at the time of your call. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped &#...
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... (applicable to products fitted with USA modems) Your modem complies with this equipment. If requested, this product warning, go to www.gateway.com/prop65. If this device. Contact the state public utility commission or public service commission for details. To be certain of the number... notice in order for you to make changes in its facilities, equipment, operations, or procedures that you disconnect the equipment until the problem is required for details on a telephone line may be required. When programming or making test calls to emergency numbers: • Remain...
... (applicable to products fitted with USA modems) Your modem complies with this equipment. If requested, this product warning, go to www.gateway.com/prop65. If this device. Contact the state public utility commission or public service commission for details. To be certain of the number... notice in order for you to make changes in its facilities, equipment, operations, or procedures that you disconnect the equipment until the problem is required for details on a telephone line may be required. When programming or making test calls to emergency numbers: • Remain...
