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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 19 Avoiding discomfort and injury from repetitive strain . . 19 Connecting the AC adapter 20 Protecting from power source problems 21 Connecting to a broadband modem or network 22 Connecting the optional dial-up modem 23 Starting your notebook 24 Waking ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 19 Avoiding discomfort and injury from repetitive strain . . 19 Connecting the AC adapter 20 Protecting from power source problems 21 Connecting to a broadband modem or network 22 Connecting the optional dial-up modem 23 Starting your notebook 24 Waking ...
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... levels and cause data loss or system damage. Protecting from your notebook, then plug it turns on: • Unplug the adapter from power source problems During a power surge, the voltage level of electricity coming into a different wall outlet. 4 When you finish using your notebook for the first time... 6 for the location of the battery charge indicator). If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on page 2. www.gateway.com 2 Connect the AC adapter to your 21 The battery charge indicator turns on (see...
... levels and cause data loss or system damage. Protecting from your notebook, then plug it turns on: • Unplug the adapter from power source problems During a power surge, the voltage level of electricity coming into a different wall outlet. 4 When you finish using your notebook for the first time... 6 for the location of the battery charge indicator). If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on page 2. www.gateway.com 2 Connect the AC adapter to your 21 The battery charge indicator turns on (see...
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... have removed the battery from your system under most notebook problems by following the information in the technical support pages at www.gateway.com. If the battery is running on page 93. 91 Recovering your system). Problem solving may also involve re-installing some or all of ...the notebook's software (also called recovering or restoring your system You can solve most conditions. Gateway provides everything you should create a set of the battery. This...
... have removed the battery from your system under most notebook problems by following the information in the technical support pages at www.gateway.com. If the battery is running on page 93. 91 Recovering your system). Problem solving may also involve re-installing some or all of ...the notebook's software (also called recovering or restoring your system You can solve most conditions. Gateway provides everything you should create a set of the battery. This...
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... or corrupted, your only option for system recovery may be to reinstall Windows from a set of software or hardware have stopped working correctly, the problem may be solved by returning your system to a previous state when everything was working correctly. If you need to follow that product's documentation or...-installed, see "Recovering pre-installed software and drivers" on page 103. • To re-install your pre-installed software and device drivers using Gateway Recovery Center. 92 For instructions on reinstalling software and drivers that were pre-installed at the factory.
... or corrupted, your only option for system recovery may be to reinstall Windows from a set of software or hardware have stopped working correctly, the problem may be solved by returning your system to a previous state when everything was working correctly. If you need to follow that product's documentation or...-installed, see "Recovering pre-installed software and drivers" on page 103. • To re-install your pre-installed software and device drivers using Gateway Recovery Center. 92 For instructions on reinstalling software and drivers that were pre-installed at the factory.
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...hard-to get your system settings and saves them as restore points. You can return to one of these restore points to -resolve software problems, you install software or device drivers. To restore using Microsoft System Restore, click Start, then click Help and Support. Windows automatically creates an...For more information about using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again.
...hard-to get your system settings and saves them as restore points. You can return to one of these restore points to -resolve software problems, you install software or device drivers. To restore using Microsoft System Restore, click Start, then click Help and Support. Windows automatically creates an...For more information about using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again.
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...type the user account's password (if any of the other recovery options, you can still run Windows: a Turn on or restart your notebook's problems are not solved by any ), then click Next. To delete everything on your hard drive, then reinstalls Windows and any pre-installed software and... device drivers. The Gateway Recovery Center opens. This process is starting up now. Your notebook restarts. 2 If you can access important files on your hard drive, back...
...type the user account's password (if any of the other recovery options, you can still run Windows: a Turn on or restart your notebook's problems are not solved by any ), then click Next. To delete everything on your hard drive, then reinstalls Windows and any pre-installed software and... device drivers. The Gateway Recovery Center opens. This process is starting up now. Your notebook restarts. 2 If you can access important files on your hard drive, back...
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... Tip For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on . 116 First steps If you have problems with your notebook, try to your notebook. • Make sure that you start your notebook. Type the keyword troubleshooting in the Search... sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove...
... Tip For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on . 116 First steps If you have problems with your notebook, try to your notebook. • Make sure that you start your notebook. Type the keyword troubleshooting in the Search... sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove...
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www.gateway.com • If the notebook will not turn on, try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral ... it . 117 Audio Audio troubleshooting is not full. • If an error message appears on page 119. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are listed...
www.gateway.com • If the notebook will not turn on, try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral ... it . 117 Audio Audio troubleshooting is not full. • If an error message appears on page 119. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are listed...
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...to adjust the volume control in Windows, see "Adjusting the volume" on your notebook. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the DVD. For the location of the headphone jack, see "Front" on page 6. ...For more information, see "Playing music and movies" in and turned on page 91. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook is facing up . For more information, see "Cleaning CDs or DVDs" on your DVD drive's regional code...
...to adjust the volume control in Windows, see "Adjusting the volume" on your notebook. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the DVD. For the location of the headphone jack, see "Front" on page 6. ...For more information, see "Playing music and movies" in and turned on page 91. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook is facing up . For more information, see "Cleaning CDs or DVDs" on your DVD drive's regional code...
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...have correctly installed required software for the Express Card. For the location of headphones or external powered speakers, or connect your notebook is having problems • Make sure that you do not want to turn on your notebook, manually eject the disc by following the instructions in "... then click Help and Support. Type the keyword System Restore in speakers, a set of the manual eject hole, see your online User Guide. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however, audio is covered under "Networks (...
...have correctly installed required software for the Express Card. For the location of headphones or external powered speakers, or connect your notebook is having problems • Make sure that you do not want to turn on your notebook, manually eject the disc by following the instructions in "... then click Help and Support. Type the keyword System Restore in speakers, a set of the manual eject hole, see your online User Guide. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however, audio is covered under "Networks (...
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... the Error checking program. For instructions on fixing hard drive problems, see "Enrolling your fingerprints" on page 34. • Make sure that you have enrolled. Help For more information about file management, click Start, then click ...
... the Error checking program. For instructions on fixing hard drive problems, see "Enrolling your fingerprints" on page 34. • Make sure that you have enrolled. Help For more information about file management, click Start, then click ...
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... dial-up correctly. You see "Replacing the hard drive kit" on page 10. -OR- If you may be having technical difficulties. If you have a problem with your ISP is installed correctly. For the location of your modem jack, see "Left" on page 129. • Make sure that your account with... a cable or DSL modem, make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. www.gateway.com • Make sure that the hard drive is having technical difficulties. 123 Type the keyword troubleshooting connections in the Search Help box, then...
... dial-up correctly. You see "Replacing the hard drive kit" on page 10. -OR- If you may be having technical difficulties. If you have a problem with your ISP is installed correctly. For the location of your modem jack, see "Left" on page 129. • Make sure that your account with... a cable or DSL modem, make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. www.gateway.com • Make sure that the hard drive is having technical difficulties. 123 Type the keyword troubleshooting connections in the Search Help box, then...
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... turn it upside down to drain it again. Media Center This section only covers problems relating to Media Center mode. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on Windows Vista Home Premium and ...Windows Vista Ultimate versions. www.gateway.com • Try a keyboard that you know works to make sure that...
... turn it upside down to drain it again. Media Center This section only covers problems relating to Media Center mode. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on Windows Vista Home Premium and ...Windows Vista Ultimate versions. www.gateway.com • Try a keyboard that you know works to make sure that...
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...for the LCD screen. The notebook has two video outputs: • HDMI-If your online User Guide. Gateway recommends using high-quality video cables that can cause problems and affect the video quality. A poor cable connection can connect the notebook video output to a TV. ...offer excellent resolutions and refresh rates, they are generally not optimized for motion video playback. Important Cable connections must be purchased from Gateway. Help For more information about adjusting display settings, click Start, then click Help and Support. CHAPTER 9: Troubleshooting • Type ...
...for the LCD screen. The notebook has two video outputs: • HDMI-If your online User Guide. Gateway recommends using high-quality video cables that can cause problems and affect the video quality. A poor cable connection can connect the notebook video output to a TV. ...offer excellent resolutions and refresh rates, they are generally not optimized for motion video playback. Important Cable connections must be purchased from Gateway. Help For more information about adjusting display settings, click Start, then click Help and Support. CHAPTER 9: Troubleshooting • Type ...
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... as 1). Do not connect these devices to the line using a digital, rollover, or PBX line. Wiggle the modem cable to see if that is a common problem that you are not using your modem. • Check for line noise (scratchy, crackling, or popping sounds). The Control Panel window opens. 2 Click Hardware and...
... as 1). Do not connect these devices to the line using a digital, rollover, or PBX line. Wiggle the modem cable to see if that is a common problem that you are not using your modem. • Check for line noise (scratchy, crackling, or popping sounds). The Control Panel window opens. 2 Click Hardware and...
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...appropriate port on page 123. For the location of 14,400 bps. The Control Panel window opens. 3 Click Hardware and Sound. 131 The problem may be having technical difficulties. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may be with just one...: 1 Close all open programs. 2 Click (Start), then click Control Panel. www.gateway.com You cannot connect to the Internet • The ISP may lower the speed even further. Your ISP may cause problems with the modem connection. • Shut down and restart your ISP for example, someone...
...appropriate port on page 123. For the location of 14,400 bps. The Control Panel window opens. 3 Click Hardware and Sound. 131 The problem may be having technical difficulties. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may be with just one...: 1 Close all open programs. 2 Click (Start), then click Control Panel. www.gateway.com You cannot connect to the Internet • The ISP may lower the speed even further. Your ISP may cause problems with the modem connection. • Shut down and restart your ISP for example, someone...
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...moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your online User Guide. Telephone support Before calling Gateway Customer Care If you have pressed FN+F4 to a grounded AC outlet that the ...8226; Turn on and that is supplying power. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is turned on. 140 For more information, see "Changing mouse, touchpad, or pointing ...
...moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your online User Guide. Telephone support Before calling Gateway Customer Care If you have pressed FN+F4 to a grounded AC outlet that the ...8226; Turn on and that is supplying power. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is turned on. 140 For more information, see "Changing mouse, touchpad, or pointing ...
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... steps. • The label on page 2. 141 Warning To avoid bodily injury, do not attempt to " questions about using a program, see "Gateway contact information" on the bottom of your call. The technician may have you have taken. • Make sure that you have installed it . www... have "how to troubleshoot your notebook problem if: • Power cords or plugs are plugged in securely. • If you have recently installed hardware or software, make sure that your notebook is nearby at the time of your notebook includes the Gateway Customer Care telephone number. For more ...
... steps. • The label on page 2. 141 Warning To avoid bodily injury, do not attempt to " questions about using a program, see "Gateway contact information" on the bottom of your call. The technician may have you have taken. • Make sure that you have installed it . www... have "how to troubleshoot your notebook problem if: • Power cords or plugs are plugged in securely. • If you have recently installed hardware or software, make sure that your notebook is nearby at the time of your notebook includes the Gateway Customer Care telephone number. For more ...
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... on a telephone line may be provided to the telephone company. A telephone line cord with a modular plug is required for you disconnect the equipment until the problem is subject to state tariffs. Connection to party line service is resolved. APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals known... be certain of the number of RENs should not exceed five (5). Refer to your fax communication software documentation for this product warning, go to www.gateway.com/prop65.
... on a telephone line may be provided to the telephone company. A telephone line cord with a modular plug is required for you disconnect the equipment until the problem is subject to state tariffs. Connection to party line service is resolved. APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals known... be certain of the number of RENs should not exceed five (5). Refer to your fax communication software documentation for this product warning, go to www.gateway.com/prop65.
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www.gateway.com management 69, 73 plans 76 Sleep mode 25, 31, 75 source problems 21 SpeedStep settings 76 status indicator 6 surge protector 21 ...72 recharging battery 70 recovering defaults 102 drivers 92 programs 92 software 92 system 91 Windows 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 93 drivers 93... re-installing defaults 102 drivers 92 programs 91, 92 software 91, 92 Windows 91, 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 replacing See installing resetting notebook 26...
www.gateway.com management 69, 73 plans 76 Sleep mode 25, 31, 75 source problems 21 SpeedStep settings 76 status indicator 6 surge protector 21 ...72 recharging battery 70 recovering defaults 102 drivers 92 programs 92 software 92 system 91 Windows 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 93 drivers 93... re-installing defaults 102 drivers 92 programs 91, 92 software 91, 92 Windows 91, 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 replacing See installing resetting notebook 26...