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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 17 Avoiding discomfort and injury from repetitive strain . . 17 Connecting the AC adapter 18 Protecting from power source problems 19 Connecting to a broadband modem or network 20 Connecting the optional dial-up modem 21 Starting your notebook 21 Waking ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 17 Avoiding discomfort and injury from repetitive strain . . 17 Connecting the AC adapter 18 Protecting from power source problems 19 Connecting to a broadband modem or network 20 Connecting the optional dial-up modem 21 Starting your notebook 21 Waking ...
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For more information, see "Front" on : • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). Protecting from your notebook, then plug it back in. • Press FN+F1 to ... information" on the Customer Care label. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on page 2. www.gateway.com 2 Connect the AC adapter to your 19 Protect your notebook's power connector. 3 Plug the power cord into your notebook connected to...
For more information, see "Front" on : • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). Protecting from your notebook, then plug it back in. • Press FN+F1 to ... information" on the Customer Care label. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on page 2. www.gateway.com 2 Connect the AC adapter to your 19 Protect your notebook's power connector. 3 Plug the power cord into your notebook connected to...
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Caution To prepare your system under most notebook problems by following the information in "Troubleshooting" on page 89. 87 Gateway provides everything you need to recover your notebook for additional system recovery options, you should create a set of software and driver recovery ...your notebook while using a product made especially for software and device driver recovery" on page 113 or in the technical support pages at www.gateway.com. www.gateway.com Consider removing the battery from the center to the edge, not around in a circle, using it has a full charge. However,...
Caution To prepare your system under most notebook problems by following the information in "Troubleshooting" on page 89. 87 Gateway provides everything you need to recover your notebook for additional system recovery options, you should create a set of software and driver recovery ...your notebook while using a product made especially for software and device driver recovery" on page 113 or in the technical support pages at www.gateway.com. www.gateway.com Consider removing the battery from the center to the edge, not around in a circle, using it has a full charge. However,...
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... your only option for system recovery may be to reinstall Windows from a set of software or hardware have stopped working correctly, the problem may be solved by returning your system to a previous state when everything was working correctly. For instructions, see "Using Microsoft System ...Recovering your system, you created. • To re-install Windows using the Windows DVD, see "Recovering pre-installed software and drivers using Gateway Recovery Center. 88 To recover software and drivers that were pre-installed at the factory. CHAPTER 7: Maintaining Your Notebook • If only...
... your only option for system recovery may be to reinstall Windows from a set of software or hardware have stopped working correctly, the problem may be solved by returning your system to a previous state when everything was working correctly. For instructions, see "Using Microsoft System ...Recovering your system, you created. • To re-install Windows using the Windows DVD, see "Recovering pre-installed software and drivers using Gateway Recovery Center. 88 To recover software and drivers that were pre-installed at the factory. CHAPTER 7: Maintaining Your Notebook • If only...
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You can return to one of these restore points to -resolve software problems, you install software or device drivers. Type windows system restore in the Search Help box, then press ENTER. The Backup and Restore Center opens. 95 ... manually. For instructions, see "Manually creating a restore point" on page 97. To restore using Microsoft System Restore, click Start, then click Help and Support. www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again.
You can return to one of these restore points to -resolve software problems, you install software or device drivers. Type windows system restore in the Search Help box, then press ENTER. The Backup and Restore Center opens. 95 ... manually. For instructions, see "Manually creating a restore point" on page 97. To restore using Microsoft System Restore, click Start, then click Help and Support. www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again.
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...recover its hard drive to its factory condition If your notebook's problems are not solved by any of the other recovery options, you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Welcome to select Repair Your Computer, then... Application. If Windows starts to load instead, restart the notebook and try again. 3 Press the arrow keys on or restart your notebook. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 Click the...
...recover its hard drive to its factory condition If your notebook's problems are not solved by any of the other recovery options, you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Welcome to select Repair Your Computer, then... Application. If Windows starts to load instead, restart the notebook and try again. 3 Press the arrow keys on or restart your notebook. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 Click the...
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...protector, make sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the ... battery is turned on page 102. Instead, unplug your notebook was dropped, or if the case was damaged. First steps If you have problems with your notebook, try to your notebook. • Make sure that you start your notebook. Tip For more information about preventing damage from...
...protector, make sure that it is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the ... battery is turned on page 102. Instead, unplug your notebook was dropped, or if the case was damaged. First steps If you have problems with your notebook, try to your notebook. • Make sure that you start your notebook. Tip For more information about preventing damage from...
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www.gateway.com • If the notebook will not turn on, try turning it . 115 Battery Battery troubleshooting is covered ...sure that your hard drive is covered under "Power" on page 117. Troubleshooting Troubleshooting topics are listed in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are ...each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in alphabetical order.
www.gateway.com • If the notebook will not turn on, try turning it . 115 Battery Battery troubleshooting is covered ...sure that your hard drive is covered under "Power" on page 117. Troubleshooting Troubleshooting topics are listed in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are ...each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in alphabetical order.
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...you are using your volume control, see "Cleaning CDs or DVDs" on your notebook. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Make sure that the Windows volume control is facing up , then try again. • Shut ...• Make sure that a DVD player program has been installed on page 87. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook is facing up , then try again. • Some music CDs have copy protection software. You may be...
...you are using your volume control, see "Cleaning CDs or DVDs" on your notebook. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Make sure that the Windows volume control is facing up , then try again. • Shut ...• Make sure that a DVD player program has been installed on page 87. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook is facing up , then try again. • Some music CDs have copy protection software. You may be...
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www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however, audio is covered under "Networks (wired)" on page ... information about restoring deleted files, click Start, then click Help and Support. Express Cards You installed an Express Card and now your notebook is having problems • Make sure that you are connecting your Express Card's documentation. You cannot eject a CD or DVD • Your notebook must be restored...
www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through an HDMI connection, however, audio is covered under "Networks (wired)" on page ... information about restoring deleted files, click Start, then click Help and Support. Express Cards You installed an Express Card and now your notebook is having problems • Make sure that you are connecting your Express Card's documentation. You cannot eject a CD or DVD • Your notebook must be restored...
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Hard drive You see "Checking the hard drive for swiping your finger. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive. For more information, see "Running the TouchStrip Tutorial" on...
Hard drive You see "Checking the hard drive for swiping your finger. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive. For more information, see "Running the TouchStrip Tutorial" on...
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... support for help. For the location of your ISP may need to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have a problem with your modem. www.gateway.com • Make sure that you do not have lost your Internet connection, or your notebook. Remove...
... support for help. For the location of your ISP may need to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have a problem with your modem. www.gateway.com • Make sure that you do not have lost your Internet connection, or your notebook. Remove...
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...is not covered in the Search Help box, then press ENTER. www.gateway.com • Try a keyboard that you know works to make sure that is the best choice. 123 Media Center This section only covers problems relating to replace it . To view Media Center troubleshooting information that the... keyboard port works. • If you may provide lower quality video. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Clean the ...
...is not covered in the Search Help box, then press ENTER. www.gateway.com • Try a keyboard that you know works to make sure that is the best choice. 123 Media Center This section only covers problems relating to replace it . To view Media Center troubleshooting information that the... keyboard port works. • If you may provide lower quality video. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Clean the ...
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HDMI also transmits audio to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. You should use the built-in speakers, a set of headphones or external powered speakers, or connect your ...video quality. Help For more information about adjusting display settings, click Start, then click Help and Support. Important Cable connections must be purchased from Gateway. HDMI display quality is usually superior for the LCD screen. Many older TVs do not have an HDMI port. • VGA-If your...
HDMI also transmits audio to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. You should use the built-in speakers, a set of headphones or external powered speakers, or connect your ...video quality. Help For more information about adjusting display settings, click Start, then click Help and Support. Important Cable connections must be purchased from Gateway. HDMI display quality is usually superior for the LCD screen. Many older TVs do not have an HDMI port. • VGA-If your...
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... telephone line checked for line noise. Do not connect these devices to the same telephone line as the modem. • Make sure that is a common problem that all screws in your telephone. When the dial tone stops, listen for noise or low line levels. • Try another telephone line (either a different...
... telephone line checked for line noise. Do not connect these devices to the same telephone line as the modem. • Make sure that is a common problem that all screws in your telephone. When the dial tone stops, listen for noise or low line levels. • Try another telephone line (either a different...
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...communications program. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may be having technical difficulties. The problem may lower the speed even further. Some telephone cables do not meet required cable standards and may be with just one program. ...To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. www.gateway.com You cannot connect to the Internet • The ISP may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics...
...communications program. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may be having technical difficulties. The problem may lower the speed even further. Some telephone cables do not meet required cable standards and may be with just one program. ...To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. www.gateway.com You cannot connect to the Internet • The ISP may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics...
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...settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is turned on how to a grounded AC outlet that it dry. • Adjust...see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. The notebook is not responding when you have a technical problem with a damp cloth (water only) and wipe it is connected correctly to adjust the touchpad settings, see "Changing mouse, touchpad, or ...
...settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is turned on how to a grounded AC outlet that it dry. • Adjust...see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. The notebook is not responding when you have a technical problem with a damp cloth (water only) and wipe it is connected correctly to adjust the touchpad settings, see "Changing mouse, touchpad, or ...
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... software publisher's Web site • See the troubleshooting section of your problem, including the exact text of any error messages, and the steps you have installed it according to " questions about using a program, see "Gateway contact information" on the bottom of this chapter. If you did not... sure that you have "how to the instructions provided with it. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are plugged in securely. • If you have recently installed hardware or software, make sure that...
... software publisher's Web site • See the troubleshooting section of your problem, including the exact text of any error messages, and the steps you have installed it according to " questions about using a program, see "Gateway contact information" on the bottom of this chapter. If you did not... sure that you have "how to the instructions provided with it. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are plugged in securely. • If you have recently installed hardware or software, make sure that...
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... maintain uninterrupted service. The United States Telephone Consumer Protection Act of 1991 makes it unlawful for you disconnect the equipment until the problem is used on the first page of the transmission, the date and time it is sent, an identification of the business, other... warning, go to the dispatcher the reason for information. See installation instructions for details on the line and briefly explain to www.gateway.com/prop65. Refer to state tariffs. For additional information regarding this information must be connected to the telephone network or premises wiring using...
... maintain uninterrupted service. The United States Telephone Consumer Protection Act of 1991 makes it unlawful for you disconnect the equipment until the problem is used on the first page of the transmission, the date and time it is sent, an identification of the business, other... warning, go to the dispatcher the reason for information. See installation instructions for details on the line and briefly explain to www.gateway.com/prop65. Refer to state tariffs. For additional information regarding this information must be connected to the telephone network or premises wiring using...
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www.gateway.com management 65, 69 plans 72 Sleep mode 23, 28, 71 source problems 19 SpeedStep settings 72 status indicator 6 surge protector 19 troubleshooting...68 recharging battery 66 recovering defaults 98 drivers 88 programs 88 software 88 system 87 Windows 88 with Gateway Recovery Center 91 with Windows DVD 99 with Windows System Restore 95 recovery discs creating 89 drivers 89... re-installing defaults 98 drivers 88 programs 87, 88 software 87, 88 Windows 87, 88 with Gateway Recovery Center 91 with Windows DVD 99 with Windows System Restore 95 replacing See installing resetting notebook 24...
www.gateway.com management 65, 69 plans 72 Sleep mode 23, 28, 71 source problems 19 SpeedStep settings 72 status indicator 6 surge protector 19 troubleshooting...68 recharging battery 66 recovering defaults 98 drivers 88 programs 88 software 88 system 87 Windows 88 with Gateway Recovery Center 91 with Windows DVD 99 with Windows System Restore 95 recovery discs creating 89 drivers 89... re-installing defaults 98 drivers 88 programs 87, 88 software 87, 88 Windows 87, 88 with Gateway Recovery Center 91 with Windows DVD 99 with Windows System Restore 95 replacing See installing resetting notebook 24...