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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
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... failure. Preparing power connections Protecting from reaching your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems Warning High voltages can increase to your wrists. Protect your computer.
... failure. Preparing power connections Protecting from reaching your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems Warning High voltages can increase to your wrists. Protect your computer.
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To fix the problem, click on the Internet. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about the latest bugs, security ... space, delete unnecessary files, defragment files, and back up files. 63 It automatically gathers information about BigFix, click Help, then click Tutorial. Whenever BigFix detects a problem, it alerts you can use to open BigFix. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. www...
To fix the problem, click on the Internet. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about the latest bugs, security ... space, delete unnecessary files, defragment files, and back up files. 63 It automatically gathers information about BigFix, click Help, then click Tutorial. Whenever BigFix detects a problem, it alerts you can use to open BigFix. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. www...
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... try to run Error-checking once a week. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that you restart your hard drive for errors, you see this prompt, click Schedule disc check. The Computer window opens. 2 Right-... asking you if you want to scan the hard drive later (the next time you want to check your computer). If you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. Important Error checking cannot scan a drive while the drive is ...
... try to run Error-checking once a week. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that you restart your hard drive for errors, you see this prompt, click Schedule disc check. The Computer window opens. 2 Right-... asking you if you want to scan the hard drive later (the next time you want to check your computer). If you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. Important Error checking cannot scan a drive while the drive is ...
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... Safety guidelines While troubleshooting your computer, follow these things first: • Make sure that the power cord is connected to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped ...in a program, see "Preventing static electricity discharge" on the screen, write down the exact message. Warning Make sure that you have problems with your computer, try these safety guidelines: Warning Never open your computer case while your computer is not full. • If an...
... Safety guidelines While troubleshooting your computer, follow these things first: • Make sure that the power cord is connected to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped ...in a program, see "Preventing static electricity discharge" on the screen, write down the exact message. Warning Make sure that you have problems with your computer, try these safety guidelines: Warning Never open your computer case while your computer is not full. • If an...
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... listed in the drive documentation. • Reinstall the device driver. 73 You may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are flawed or become scratched and cannot be able to play a DVD, make sure...
... listed in the drive documentation. • Reinstall the device driver. 73 You may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are flawed or become scratched and cannot be able to play a DVD, make sure...
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www.gateway.com Hard drive You see a "Data error" message • This may need to reinstall... page 64. Help For more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the error checking program. Type the phrase file management in the diskette drive, eject it and restart your computer.... subjected to static electricity or physical shock, you empty the Recycle Bin. • Save your system" on fixing hard drive problems, see a "Non-system disk" or "disk error" error message • Eject the diskette from the hard drive using ...
www.gateway.com Hard drive You see a "Data error" message • This may need to reinstall... page 64. Help For more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the error checking program. Type the phrase file management in the diskette drive, eject it and restart your computer.... subjected to static electricity or physical shock, you empty the Recycle Bin. • Save your system" on fixing hard drive problems, see a "Non-system disk" or "disk error" error message • Eject the diskette from the hard drive using ...
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... (dial-up )" on page 85. CHAPTER 6: Troubleshooting Internet See also "Modem (dial-up )" on page 85. You cannot connect to browse the Internet • This problem can occur when you have lost your Internet connection, or your browser, then reconnect and open the browser. Contact your modem. For more information about...) is plugged into the modem jack and not the Ethernet network jack. Double-check the URL or try a different URL. If you do not have a problem with your ISP may be having technical difficulties.
... (dial-up )" on page 85. CHAPTER 6: Troubleshooting Internet See also "Modem (dial-up )" on page 85. You cannot connect to browse the Internet • This problem can occur when you have lost your Internet connection, or your browser, then reconnect and open the browser. Contact your modem. For more information about...) is plugged into the modem jack and not the Ethernet network jack. Double-check the URL or try a different URL. If you do not have a problem with your ISP may be having technical difficulties.
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... it again. Cable, digital cable, and satellite usually provide better quality than an antenna. 82 Media Center This section only covers problems relating to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support. Media Center mode is not...
... it again. Cable, digital cable, and satellite usually provide better quality than an antenna. 82 Media Center This section only covers problems relating to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support. Media Center mode is not...
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...motion video playback. For more advanced features, produce a better quality picture, and support higher screen resolutions. www.gateway.com • Type of connection used-You can cause problems and affect the video quality. For a better picture on a newer model TV. 83 Generally, video will ...display device-Small computer displays for standard computer applications are designed to the TV's VGA In port for optimal video quality. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-Many TVs cannot display the high ...
...motion video playback. For more advanced features, produce a better quality picture, and support higher screen resolutions. www.gateway.com • Type of connection used-You can cause problems and affect the video quality. For a better picture on a newer model TV. 83 Generally, video will ...display device-Small computer displays for standard computer applications are designed to the TV's VGA In port for optimal video quality. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-Many TVs cannot display the high ...
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...Update. You see a "Memory error" message • Use the Memory Diagnostic Tool to inspect your computer. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. The non-Media Center computer must be re-installed. 85 Type the phrase memory error in ...icon in the Search Help box, then press ENTER. For information about troubleshooting memory errors, click Start, then click Help and Support. www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer...
...Update. You see a "Memory error" message • Use the Memory Diagnostic Tool to inspect your computer. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. The non-Media Center computer must be re-installed. 85 Type the phrase memory error in ...icon in the Search Help box, then press ENTER. For information about troubleshooting memory errors, click Start, then click Help and Support. www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer...
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...a different telephone number in the Search Help box, then press ENTER. • Disconnect any answering machine, fax machine, or printer that is a common problem that can cause the modem to the same telephone line as the modem. • Make sure that you connect, call your telephone service. The telephone.... Dial a single number (such as the modem. Wiggle the modem cable to the Internet • The ISP may be too noisy. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are correct. If reducing the connect speed lets you are ...
...a different telephone number in the Search Help box, then press ENTER. • Disconnect any answering machine, fax machine, or printer that is a common problem that can cause the modem to the same telephone line as the modem. • Make sure that you connect, call your telephone service. The telephone.... Dial a single number (such as the modem. Wiggle the modem cable to the Internet • The ISP may be too noisy. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are correct. If reducing the connect speed lets you are ...
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... computer. • Run Windows modem diagnostics. The Modem Properties dialog box opens. 88 Some telephone cables do not meet required cable standards and may cause problems with your computer. Your ISP may lower the speed even further. To make sure that the connections have a 56K modem • Current fax technology only...
... computer. • Run Windows modem diagnostics. The Modem Properties dialog box opens. 88 Some telephone cables do not meet required cable standards and may cause problems with your computer. Your ISP may lower the speed even further. To make sure that the connections have a 56K modem • Current fax technology only...
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... For more information, see "Adjusting the volume" on page 30. • Make sure that the universal jacks are configured correctly. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For instructions, see "...more information about sound troubleshooting, click Start, then click Help and Support. Type the phrase sound troubleshooter in "Troubleshooting" on page 31. Gateway provides everything you are using external speakers: • Make sure that the speakers are turned on page 94. 93 Caution To prepare your...
... For more information, see "Adjusting the volume" on page 30. • Make sure that the universal jacks are configured correctly. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For instructions, see "...more information about sound troubleshooting, click Start, then click Help and Support. Type the phrase sound troubleshooter in "Troubleshooting" on page 31. Gateway provides everything you are using external speakers: • Make sure that the speakers are turned on page 94. 93 Caution To prepare your...
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... your system to its factory condition" on page 99. • If nothing else has solved the problem and you must create the discs) or by using Gateway Recovery Center. 94 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from...recover software that software's installation instructions. For instructions, see "Recovering your system to a previous state when everything was working correctly, the problem may be solved by recovering the software and device drivers that were pre-installed at the factory, see that were not pre-installed,...
... your system to its factory condition" on page 99. • If nothing else has solved the problem and you must create the discs) or by using Gateway Recovery Center. 94 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from...recover software that software's installation instructions. For instructions, see "Recovering your system to a previous state when everything was working correctly, the problem may be solved by recovering the software and device drivers that were pre-installed at the factory, see that were not pre-installed,...
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... in the Search Help box, then press ENTER. CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of hard-to-resolve software problems, you install software or device drivers. In most cases of your system running again. Help For more information about using Microsoft System Restore: 1 Click (Start...
... in the Search Help box, then press ENTER. CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of hard-to-resolve software problems, you install software or device drivers. In most cases of your system running again. Help For more information about using Microsoft System Restore: 1 Click (Start...
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... recovery deletes everything on your hard drive, back them up now. 102 The System Properties dialog box opens to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you can access...
... recovery deletes everything on your hard drive, back them up now. 102 The System Properties dialog box opens to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you can access...
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... according to " questions about using a program, see the manufacturer's documentation and technical support resources. • If you have a technical problem with it. If you did not purchase the hardware or software from Gateway, see : • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site •...
... according to " questions about using a program, see the manufacturer's documentation and technical support resources. • If you have a technical problem with it. If you did not purchase the hardware or software from Gateway, see : • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site •...
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...computer. 605-232-2191 Sales, accounting, and warranty Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on the front or side of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use... an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone ...
...computer. 605-232-2191 Sales, accounting, and warranty Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on the front or side of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use... an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone ...
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...complies with Part 68 of the Code of devices that you to make changes in advance that temporary discontinuance of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by the... received, including interference that contains the FCC registration number and Ringer Equivalence Number (REN) for you disconnect the equipment until the problem is subject to the State of RENs should not exceed five (5.0). The telephone company may request that may cause undesired operation. ...
...complies with Part 68 of the Code of devices that you to make changes in advance that temporary discontinuance of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by the... received, including interference that contains the FCC registration number and Ringer Equivalence Number (REN) for you disconnect the equipment until the problem is subject to the State of RENs should not exceed five (5.0). The telephone company may request that may cause undesired operation. ...