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Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
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...be able to play these CDs on page 92. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is configured correctly... by the CD or DVD drive. • If you are trying to play a DVD, make sure that the drive is facing up, then try again.... copy protection software. Audio See "Sound" on your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 78. For more information...
...be able to play these CDs on page 92. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is configured correctly... by the CD or DVD drive. • If you are trying to play a DVD, make sure that the drive is facing up, then try again.... copy protection software. Audio See "Sound" on your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 78. For more information...
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...61. • Shut down and restart your DVD drive is on page 61. • Reinstall the appropriate device drivers. Occasionally discs are turned off. For more information, see "Adjusting the volume" on your computer. • DVDs and DVD drives contain regional codes that the mute controls... are flawed or become scratched and cannot be read by your DVD drive's regional code...
...61. • Shut down and restart your DVD drive is on page 61. • Reinstall the appropriate device drivers. Occasionally discs are turned off. For more information, see "Adjusting the volume" on your computer. • DVDs and DVD drives contain regional codes that the mute controls... are flawed or become scratched and cannot be read by your DVD drive's regional code...
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...light stays on page 73. 76 For more information, see the "Customizing Windows" chapter in your computer. • Reinstall the device driver. For more information about changing the screen resolution, click Start, then click Help and Support. The color is dim or difficult to your...8226; Change the display settings. Help For more information, see your online User Guide. If the display is turned on your computer. DVD drives • See "CD or DVD drives" on , try restarting your computer. • Connect an external display that you are using an external display: • ...
...light stays on page 73. 76 For more information, see the "Customizing Windows" chapter in your computer. • Reinstall the device driver. For more information about changing the screen resolution, click Start, then click Help and Support. The color is dim or difficult to your...8226; Change the display settings. Help For more information, see your online User Guide. If the display is turned on your computer. DVD drives • See "CD or DVD drives" on , try restarting your computer. • Connect an external display that you are using an external display: • ...
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...pre-installed, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by using Gateway Recovery Center. 94 If you upgrade or exchange your hard drive or if your hard drive is ... your system to its factory condition" on page 97. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs" on page 102. CHAPTER 6: Troubleshooting • If only one ...
...pre-installed, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by using Gateway Recovery Center. 94 If you upgrade or exchange your hard drive or if your hard drive is ... your system to its factory condition" on page 97. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs" on page 102. CHAPTER 6: Troubleshooting • If only one ...
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www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard drive, you need to use them later for a complete system recovery. (Your computer must have the ...set . However, if you ever re-install Windows from your own set of discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next.
www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard drive, you need to use them later for a complete system recovery. (Your computer must have the ...set . However, if you ever re-install Windows from your own set of discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next.
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... an AutoPlay dialog box appears, click Run Grc_Vista.exe. Recovering pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. The Gateway Recovery Center starts. 98 CHAPTER 6: Troubleshooting 3 Click the software or driver you created a multiple-disc set of recovery discs, each disc contains a unique set...
... an AutoPlay dialog box appears, click Run Grc_Vista.exe. Recovering pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. The Gateway Recovery Center starts. 98 CHAPTER 6: Troubleshooting 3 Click the software or driver you created a multiple-disc set of recovery discs, each disc contains a unique set...
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...recovery window opens, which shows you created to boot from CD or DVD" appears, press any key to recover your computer's pre-installed software and device drivers. Recovering your system using the Windows DVD If you install a new hard drive or completely re-format your ...can still run Windows, back up files in its original factory condition. For instructions, see "Recovering pre-installed software and drivers using the Windows Vista operating system DVD. A list of the system recovery. CHAPTER 6: Troubleshooting 9 Click Yes, then click Next. Your computer restarts in c:\...
...recovery window opens, which shows you created to boot from CD or DVD" appears, press any key to recover your computer's pre-installed software and device drivers. Recovering your system using the Windows DVD If you install a new hard drive or completely re-format your ...can still run Windows, back up files in its original factory condition. For instructions, see "Recovering pre-installed software and drivers using the Windows Vista operating system DVD. A list of the system recovery. CHAPTER 6: Troubleshooting 9 Click Yes, then click Next. Your computer restarts in c:\...
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www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files... identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 ...checking for free space 63 defragmenting 65 diskette 29 DVD 25 optical 24 recordable CD 25 recordable DVD 25 troubleshooting 73, 75, 76, 79 DSL modem 15 connecting 9 troubleshooting 85 DVD cleaning 61 copying 27 drive 25 inserting 24 playing 26...
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files... identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 ...checking for free space 63 defragmenting 65 diskette 29 DVD 25 optical 24 recordable CD 25 recordable DVD 25 troubleshooting 73, 75, 76, 79 DSL modem 15 connecting 9 troubleshooting 85 DVD cleaning 61 copying 27 drive 25 inserting 24 playing 26...
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... 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding... 46 backing up files 66 checking for errors 64 checking for free space 63 defragmenting 65 deleting files and folders 64 removable 7 replacing 46 scanning for errors 64 troubleshooting 79 HD DVD drive locating 7 HD-DVD...
... 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding... 46 backing up files 66 checking for errors 64 checking for free space 63 defragmenting 65 deleting files and folders 64 removable 7 replacing 46 scanning for errors 64 troubleshooting 79 HD DVD drive locating 7 HD-DVD...
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..., 97 programs 94, 97 software 94, 97 using 97 re-installing defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 removable hard drive 7 removing files and folders 64 resetting computer 18 ...restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7 right-clicking 23 S ...
..., 97 programs 94, 97 software 94, 97 using 97 re-installing defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 removable hard drive 7 removing files and folders 64 resetting computer 18 ...restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7 right-clicking 23 S ...
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... access point documentation • Temporarily turn off any actions suggested. • If you can share drives (for example hard drives and DVD drives) and printers among the network computers, each network computer are unable to connect to your networked computer, then share the printer. ... about sharing printers, see the instructions that came with your printer to everyone on each of that drive will be available to install the printer drivers on the network. 52 Sharing resources With a network, you can add a printer to the network. If you are shared, you can :...
... access point documentation • Temporarily turn off any actions suggested. • If you can share drives (for example hard drives and DVD drives) and printers among the network computers, each network computer are unable to connect to your networked computer, then share the printer. ... about sharing printers, see the instructions that came with your printer to everyone on each of that drive will be available to install the printer drivers on the network. 52 Sharing resources With a network, you can add a printer to the network. If you are shared, you can :...
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..., 16 text and graphics 16 creating data disc 39 desktop icon 8 desktop shortcut 8 document 14 folder 10 MP3 file 34 music file 34 video DVD 37 WMA file 34 customizing 67 cutting files and folders 10 D deleting files and folders 6, 11, 16 desktop adding icon 8 adding shortcut 8... 7 DHCP 44, 50 disconnecting from Internet 19 display using screen saver 70 documentation Gateway Web site 2 help 2 Help and Support 2 online help 4 documents creating 14 opening 14 printing 15 saving 14 downloading files 21 drivers updating 2 drives mapping network 54 sharing 52 un-sharing 53 viewing contents 9 viewing...
..., 16 text and graphics 16 creating data disc 39 desktop icon 8 desktop shortcut 8 document 14 folder 10 MP3 file 34 music file 34 video DVD 37 WMA file 34 customizing 67 cutting files and folders 10 D deleting files and folders 6, 11, 16 desktop adding icon 8 adding shortcut 8... 7 DHCP 44, 50 disconnecting from Internet 19 display using screen saver 70 documentation Gateway Web site 2 help 2 Help and Support 2 online help 4 documents creating 14 opening 14 printing 15 saving 14 downloading files 21 drivers updating 2 drives mapping network 54 sharing 52 un-sharing 53 viewing contents 9 viewing...
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...voice recognition 80 W WAN 44 WAV file playing 30 Web browser 18, 19 Web page 19 Web site 19 connecting to 20 downloading files 21 Gateway 2 wide area network (WAN) 44 window 8 changing colors 69 close button 9 closing 9, 16 maximize button 9 menu bar 9 minimize button 9...DVD 31 playing optical disc 31 viewing video file 30 Windows Security Center icon 6 using 59 Windows Update 65 wired Ethernet network 44 equipment needed 45 example 44 installing cards 46 installing drivers 46 setting up 46 wireless Ethernet network 47 connecting to 50 equipment needed 48 installing cards 49 installing drivers...
...voice recognition 80 W WAN 44 WAV file playing 30 Web browser 18, 19 Web page 19 Web site 19 connecting to 20 downloading files 21 Gateway 2 wide area network (WAN) 44 window 8 changing colors 69 close button 9 closing 9, 16 maximize button 9 menu bar 9 minimize button 9...DVD 31 playing optical disc 31 viewing video file 30 Windows Security Center icon 6 using 59 Windows Update 65 wired Ethernet network 44 equipment needed 45 example 44 installing cards 46 installing drivers 46 setting up 46 wireless Ethernet network 47 connecting to 50 equipment needed 48 installing cards 49 installing drivers...