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... front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www...
... front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www...
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... reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating... computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www...
... reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating... computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www...
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You can find help information, troubleshooters, and automated support. Help and Support opens. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. To start Help and Support: ■ Click Start, then click Help and Support.
You can find help information, troubleshooters, and automated support. Help and Support opens. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. To start Help and Support: ■ Click Start, then click Help and Support.
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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... more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. 60 www.gateway.com Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation...
... more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. 60 www.gateway.com Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation...
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... "Sound" on page 75. Make sure that came with your computer. ■ Some music CDs have installed the required software. www.gateway.com 61 Add-in cards The computer does not recognize an add-in the drive documentation. ■ Reinstall the device driver. Battery See... DVD, make sure that the disc label is configured correctly by pressing and holding F1 while your computer. ■ Clean the disc. Troubleshooting Troubleshooting Troubleshooting topics are listed in card. To identify your drive type, see "Cleaning CDs or DVDs" on page 37. ■ Your computer may...
... "Sound" on page 75. Make sure that came with your computer. ■ Some music CDs have installed the required software. www.gateway.com 61 Add-in cards The computer does not recognize an add-in the drive documentation. ■ Reinstall the device driver. Battery See... DVD, make sure that the disc label is configured correctly by pressing and holding F1 while your computer. ■ Clean the disc. Troubleshooting Troubleshooting Troubleshooting topics are listed in card. To identify your drive type, see "Cleaning CDs or DVDs" on page 37. ■ Your computer may...
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... 47. ■ Reinstall the audio device drivers. The regional code for Mexico is 1. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up . You may not match. 62 www.gateway.com For more information, see "Identifying drive types" on the disc, disc documentation, or...
... 47. ■ Reinstall the audio device drivers. The regional code for Mexico is 1. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up . You may not match. 62 www.gateway.com For more information, see "Identifying drive types" on the disc, disc documentation, or...
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...by the diskette drive. ■ Run Error-checking on the diskette and try using is IBM-compatible. ■ Try a different diskette. Computer Troubleshooting The computer will not start ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. To... access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 63 You cannot save a file to an AC power source and your computer is not recognized ■ Shut down (unprotected). ...
...by the diskette drive. ■ Run Error-checking on the diskette and try using is IBM-compatible. ■ Try a different diskette. Computer Troubleshooting The computer will not start ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. To... access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 63 You cannot save a file to an AC power source and your computer is not recognized ■ Shut down (unprotected). ...
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... are using is IBM-compatible. For more information, see a "Disk is lit continuously ■ Remove the diskette from the drive. Chapter 6: Troubleshooting You see "Checking the hard drive for errors" in Windows while holding down the SHIFT key, the file cannot be restored. 64 www....gateway.com To access this guide, click Start, All Programs, then click Gateway Documentation. The diskette drive LED is full" error message ■ Delete unnecessary files on the diskette. ■...
... are using is IBM-compatible. For more information, see a "Disk is lit continuously ■ Remove the diskette from the drive. Chapter 6: Troubleshooting You see "Checking the hard drive for errors" in Windows while holding down the SHIFT key, the file cannot be restored. 64 www....gateway.com To access this guide, click Start, All Programs, then click Gateway Documentation. The diskette drive LED is full" error message ■ Delete unnecessary files on the diskette. ■...
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... been included on the hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and...
... been included on the hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and...
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... have lost your Internet connection, or your modem. You cannot connect to browse the Internet This problem can affect Internet performance: 66 www.gateway.com If the error message still appears, disconnect from the diskette drive, then press ENTER. Internet See also "Modem (dial-up)" on... (Web address) incorrectly, you have been made correctly. - Help and Support For more information, "Modem (dial-up)" on page 68. Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to the Internet ■ If you are using a dial-up modem, make sure ...
... have lost your Internet connection, or your modem. You cannot connect to browse the Internet This problem can affect Internet performance: 66 www.gateway.com If the error message still appears, disconnect from the diskette drive, then press ENTER. Internet See also "Modem (dial-up)" on... (Web address) incorrectly, you have been made correctly. - Help and Support For more information, "Modem (dial-up)" on page 68. Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to the Internet ■ If you are using a dial-up modem, make sure ...
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Contact your computer. www.gateway.com 67 Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which ...
Contact your computer. www.gateway.com 67 Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which ...
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Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the My Computer window ■ Reboot your computer. Memory card ... box , then click the arrow. You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message Close all programs, then restart your computer. Modem (dial-up) See also "Internet" on page 66. 68...
Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the My Computer window ■ Reboot your computer. Memory card ... box , then click the arrow. You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message Close all programs, then restart your computer. Modem (dial-up) See also "Internet" on page 66. 68...
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www.gateway.com 69 Type the keyword dialing in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click ... line splitters or surge protectors from which you have been made correctly. ■ Make sure that your computer is connected to temporarily disable the service. Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the telephone wall jack. ■ If...
www.gateway.com 69 Type the keyword dialing in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click ... line splitters or surge protectors from which you have been made correctly. ■ Make sure that your computer is connected to temporarily disable the service. Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the telephone wall jack. ■ If...
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... telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com The telephone line may be with the modem at 14,400 bps when you have the telephone line checked for line noise (scratchy,...at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 48K. Do not connect these devices to 33.6K. Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is a common problem that can cause the modem to the line using a digital...
... telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com The telephone line may be with the modem at 14,400 bps when you have the telephone line checked for line noise (scratchy,...at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 48K. Do not connect these devices to 33.6K. Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is a common problem that can cause the modem to the line using a digital...
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...Some telephone cables do not meet required cable standards and may hear unusual handshaking sounds when the modems first connect. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab.... 4 Click your computer. ■ Run Windows modem diagnostics. www.gateway.com 71 Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to make sure that the connections have been ...
...Some telephone cables do not meet required cable standards and may hear unusual handshaking sounds when the modems first connect. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab.... 4 Click your computer. ■ Run Windows modem diagnostics. www.gateway.com 71 Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to make sure that the connections have been ...
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...9632; Reinstall the device driver. ■ Connect a monitor that the monitor is in the Search box , then click the arrow. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. To access this guide, click Start, All Programs, then click... Gateway Documentation. If the monitor is turned on your computer. 72 www.gateway.com Tips & Tricks For more information about changing the screen resolution, click Start, then click Help and Support...
...9632; Reinstall the device driver. ■ Connect a monitor that the monitor is in the Search box , then click the arrow. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. To access this guide, click Start, All Programs, then click... Gateway Documentation. If the monitor is turned on your computer. 72 www.gateway.com Tips & Tricks For more information about changing the screen resolution, click Start, then click Help and Support...
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...is not uniform Make sure that : ■ Non-shielded speakers are most obvious when the monitor displays a white background. www.gateway.com 73 Troubleshooting The color is a critical part of the overall monitor design and does not negatively affect the monitor's function. Why is dim or..." in Using Your Computer which has been included on your monitor's documentation. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from the lower screen edge, to another monitor, electric fan, fluorescent light, metal shelf, or laser...
...is not uniform Make sure that : ■ Non-shielded speakers are most obvious when the monitor displays a white background. www.gateway.com 73 Troubleshooting The color is a critical part of the overall monitor design and does not negatively affect the monitor's function. Why is dim or..." in Using Your Computer which has been included on your monitor's documentation. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from the lower screen edge, to another monitor, electric fan, fluorescent light, metal shelf, or laser...
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...pointer begins moving erratically across the computer display or becomes difficult to your company network Every network is unique. Type the keyword network troubleshooting in correctly. ■ Shut down and restart your password Make sure that CAPS LOCK is clean and free of debris. Make ...sure that the optical sensor is turned off, then retype the password. 74 www.gateway.com Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Contact your home, see "Networking Your Computer" on page 81....
...pointer begins moving erratically across the computer display or becomes difficult to your company network Every network is unique. Type the keyword network troubleshooting in correctly. ■ Shut down and restart your password Make sure that CAPS LOCK is clean and free of debris. Make ...sure that the optical sensor is turned off, then retype the password. 74 www.gateway.com Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Contact your home, see "Networking Your Computer" on page 81....
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... the outlet and turn it is connected to press. ■ Make sure that the printer is online. The Control Panel window opens. Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is..., make sure that the surge protector is connected securely to an electrical outlet, turned on, and working device, such as Default Printer. www.gateway.com 75 Many printers have selected it in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon....
... the outlet and turn it is connected to press. ■ Make sure that the printer is online. The Control Panel window opens. Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is..., make sure that the surge protector is connected securely to an electrical outlet, turned on, and working device, such as Default Printer. www.gateway.com 75 Many printers have selected it in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon....