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... front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www...
... front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www...
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... reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating... computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www...
... reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating... computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www...
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Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support. www.gateway.com 5 Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. You can find help information, troubleshooters, and automated support.
Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support. www.gateway.com 5 Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. You can find help information, troubleshooters, and automated support.
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...as a keyboard or mouse) does not work, make sure that you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your computer, try these safety guidelines: ■ Never remove your... and contact a qualified computer technician. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. 60 www...
...as a keyboard or mouse) does not work, make sure that you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your computer, try these safety guidelines: ■ Never remove your... and contact a qualified computer technician. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. 60 www...
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Troubleshooting Troubleshooting Troubleshooting topics are enabled. ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. For more information, see "Identifying drive ... and restart your computer. ■ Some music CDs have copy protection software. Add-in cards The computer does not recognize an add-in card. www.gateway.com 61 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that came with your...
Troubleshooting Troubleshooting Troubleshooting topics are enabled. ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. For more information, see "Identifying drive ... and restart your computer. ■ Some music CDs have copy protection software. Add-in cards The computer does not recognize an add-in card. www.gateway.com 61 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that came with your...
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... delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. You may not match. 62 www.gateway.com To identify your computer. ■ Clean the disc. To be read by your computer. ■ Clean the disc. The regional code for ..."Cleaning CDs or DVDs" on page 30. ■ Make sure that help control DVD title exports and help reduce illegal disc distribution. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up . Occasionally discs are turned off. The regional code on...
... delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. You may not match. 62 www.gateway.com To identify your computer. ■ Clean the disc. To be read by your computer. ■ Clean the disc. The regional code for ..."Cleaning CDs or DVDs" on page 30. ■ Make sure that help control DVD title exports and help reduce illegal disc distribution. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up . Occasionally discs are turned off. The regional code on...
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..." ■ Make sure that the write-protection tab on the upper-right corner of the diskette down and restart your hard drive. Computer Troubleshooting The computer will not start ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. ...To access this guide, click Start, All Programs, then click Gateway Documentation. You see "Checking the hard drive for errors" in the upper-right corner of the diskette is not recognized ■ Shut down (unprotected...
..." ■ Make sure that the write-protection tab on the upper-right corner of the diskette down and restart your hard drive. Computer Troubleshooting The computer will not start ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. ...To access this guide, click Start, All Programs, then click Gateway Documentation. You see "Checking the hard drive for errors" in the upper-right corner of the diskette is not recognized ■ Shut down (unprotected...
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.... If the Recycle Bin was emptied before you try restarting your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press... a different diskette. For more information, see a "Disk is restored to restore a file, the file cannot be restored. 64 www.gateway.com Chapter 6: Troubleshooting You see "Checking the hard drive for errors" in Windows while holding down the SHIFT key, the file cannot be restored. Occasionally diskettes...
.... If the Recycle Bin was emptied before you try restarting your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press... a different diskette. For more information, see a "Disk is restored to restore a file, the file cannot be restored. 64 www.gateway.com Chapter 6: Troubleshooting You see "Checking the hard drive for errors" in Windows while holding down the SHIFT key, the file cannot be restored. Occasionally diskettes...
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..., see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to another drive. www.gateway.com 65 Hard drive You see "Using Disk Cleanup" in Using Your Computer which has been included on your computer has been subjected to static... Search box , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support.
..., see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to another drive. www.gateway.com 65 Hard drive You see "Using Disk Cleanup" in Using Your Computer which has been included on your computer has been subjected to static... Search box , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support.
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... connections have been made correctly. ■ Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance: 66 www....gateway.com See "Desktop PC Back" on page 68. You cannot connect to a Web site takes too long Many factors can occur when you have typed a ...
... connections have been made correctly. ■ Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance: 66 www....gateway.com See "Desktop PC Back" on page 68. You cannot connect to a Web site takes too long Many factors can occur when you have typed a ...
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Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which ... may need to drain it again. If the keyboard does not work ■ Make sure that the keyboard cable is resting on your computer. www.gateway.com 67
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which ... may need to drain it again. If the keyboard does not work ■ Make sure that the keyboard cable is resting on your computer. www.gateway.com 67
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Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message Close all programs, then restart your computer. Type the keyword memory error in the My Computer window ... Drive letters for the memory card slots do not appear in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory...
Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message Close all programs, then restart your computer. Type the keyword memory error in the My Computer window ... Drive letters for the memory card slots do not appear in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory...
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...sure that your Control Panel is in the Search box , then click the arrow. If your computer is connected to temporarily disable the service. Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the telephone wall jack. ...from which you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all settings are correct. www.gateway.com 69 The Control Panel window opens. Contact your telephone line, then check for a dial tone by plugging a working telephone into the ...
...sure that your Control Panel is in the Search box , then click the arrow. If your computer is connected to temporarily disable the service. Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the telephone wall jack. ...from which you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all settings are correct. www.gateway.com 69 The Control Panel window opens. Contact your telephone line, then check for a dial tone by plugging a working telephone into the ...
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... even further. Contact your house or a telephone line at a different location). The problem may be too noisy. Other factors, such as 1). Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is limited to 33.6K. Listen to the line using a digital, rollover, or PBX...your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com Wiggle the modem cable to the Internet ■ The ISP may not support 48K uploads. If reducing the connect speed lets you connect...
... even further. Contact your house or a telephone line at a different location). The problem may be too noisy. Other factors, such as 1). Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is limited to 33.6K. Listen to the line using a digital, rollover, or PBX...your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com Wiggle the modem cable to the Internet ■ The ISP may not support 48K uploads. If reducing the connect speed lets you connect...
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... computer ■ Make sure that the line connected to respond, the modem did not pass diagnostics. The Control Panel window opens. www.gateway.com 71 To run modem diagnostics: 1 Close all open or the modem has failed to the modem is working and plugged into the ... is noisy when it begins handshaking. Help and Support For more information about the modem appears, the modem passed diagnostics. If information about modem troubleshooting, click Start, then click Help and Support. The modem is a digital "getting acquainted" conversation between the two modems that came with no ...
... computer ■ Make sure that the line connected to respond, the modem did not pass diagnostics. The Control Panel window opens. www.gateway.com 71 To run modem diagnostics: 1 Close all open or the modem has failed to the modem is working and plugged into the ... is noisy when it begins handshaking. Help and Support For more information about the modem appears, the modem passed diagnostics. If information about modem troubleshooting, click Start, then click Help and Support. The modem is a digital "getting acquainted" conversation between the two modems that came with no ...
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To access this guide, click Start, All Programs, then click Gateway Documentation. If the monitor is turned on, the power LED should be lit. ■ Adjust the brightness and...driver. ■ Connect a monitor that the monitor is not correct Change the screen resolution from the Display Properties dialog box. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. Monitor The screen resolution is plugged in Category View, click... resolution in Using Your Computer which has been included on the back of your computer. 72 www.gateway.com
To access this guide, click Start, All Programs, then click Gateway Documentation. If the monitor is turned on, the power LED should be lit. ■ Adjust the brightness and...driver. ■ Connect a monitor that the monitor is not correct Change the screen resolution from the Display Properties dialog box. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. Monitor The screen resolution is plugged in Category View, click... resolution in Using Your Computer which has been included on the back of your computer. 72 www.gateway.com
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... and does not negatively affect the monitor's function. The aperture grille allows more information on your monitor and video card documentation. Troubleshooting The color is there a horizontal line or wire visible across the monitor screen? For more information, see "Adjusting the screen ...brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your monitor's documentation. www.gateway.com 73 Why is not uniform Make sure that : ■ Non-shielded speakers are most obvious when the monitor displays a white background...
... and does not negatively affect the monitor's function. The aperture grille allows more information on your monitor and video card documentation. Troubleshooting The color is there a horizontal line or wire visible across the monitor screen? For more information, see "Adjusting the screen ...brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your monitor's documentation. www.gateway.com 73 Why is not uniform Make sure that : ■ Non-shielded speakers are most obvious when the monitor displays a white background...
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...its accuracy. For more information about setting up a network in the Search box , then click the arrow. Type the keyword network troubleshooting in your home, see "Networking Your Computer" on page 81. Contact your company computer department or network administrator for help. Passwords ...your password Make sure that the optical sensor is turned off, then retype the password. 74 www.gateway.com Help and Support For more information about network troubleshooting, click Start, then click Help and Support. The mouse works erratically If the mouse pointer begins moving...
...its accuracy. For more information about setting up a network in the Search box , then click the arrow. Type the keyword network troubleshooting in your home, see "Networking Your Computer" on page 81. Contact your company computer department or network administrator for help. Passwords ...your password Make sure that the optical sensor is turned off, then retype the password. 74 www.gateway.com Help and Support For more information about network troubleshooting, click Start, then click Help and Support. The mouse works erratically If the mouse pointer begins moving...
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...have an online/offline button that you may need to an electrical outlet, turned on, and working device, such as Default Printer. Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your ...cuts or damage. To set a default printer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your computer. www.gateway.com 75 Replace any damaged cables. To test the outlet, plug a working correctly. Printer The printer will not print ■ Check the cable...
...have an online/offline button that you may need to an electrical outlet, turned on, and working device, such as Default Printer. Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your ...cuts or damage. To set a default printer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your computer. www.gateway.com 75 Replace any damaged cables. To test the outlet, plug a working correctly. Printer The printer will not print ■ Check the cable...