Gateway E-9525R Server User Guide
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... a tape drive 35 Removing and installing a hard drive 37 Removing and installing a diskette drive 38 Filling empty drive bays 39 Installing memory 39 Non-redundant mode 40 Mirroring mode 41 Sparing mode 41 Installing and removing PCI expansion cards 42 Removing and installing the PCI riser ...recovering the BMC 64 Updating the BMC firmware 64 Recovering the BMC 65 Chapter 6: Troubleshooting 67 Telephone support 68 Before calling Gateway Customer Care 68 Telephone support 68 Tutoring and training 69 Safety guidelines 69 Error messages 69 Troubleshooting 73 First steps 73 ii
... a tape drive 35 Removing and installing a hard drive 37 Removing and installing a diskette drive 38 Filling empty drive bays 39 Installing memory 39 Non-redundant mode 40 Mirroring mode 41 Sparing mode 41 Installing and removing PCI expansion cards 42 Removing and installing the PCI riser ...recovering the BMC 64 Updating the BMC firmware 64 Recovering the BMC 65 Chapter 6: Troubleshooting 67 Telephone support 68 Before calling Gateway Customer Care 68 Telephone support 68 Tutoring and training 69 Safety guidelines 69 Error messages 69 Troubleshooting 73 First steps 73 ii
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www.gateway.com Battery replacement 73 Beep codes 74 LED information 75 Diagnostic LEDs 76 BIOS 81 Optical drive 81 Expansion cards 82 Hard drive 82 Internet 83 Keyboard 83 Memory 83 Monitor 83 Power 84 Processor 84 Appendix A: Server Specifications 85 System specifications 86 System board specifications 86 Environmental specifications 87 Electronic specifications 87 Memory map 87 Interrupts 88 Connector pinouts 88 Additional specifications 91 Appendix B: BIOS Settings 93 Appendix C: Legal Information 103 Appendix D: Safety Information 107 iii
www.gateway.com Battery replacement 73 Beep codes 74 LED information 75 Diagnostic LEDs 76 BIOS 81 Optical drive 81 Expansion cards 82 Hard drive 82 Internet 83 Keyboard 83 Memory 83 Monitor 83 Power 84 Processor 84 Appendix A: Server Specifications 85 System specifications 86 System board specifications 86 Environmental specifications 87 Electronic specifications 87 Memory map 87 Interrupts 88 Connector pinouts 88 Additional specifications 91 Appendix B: BIOS Settings 93 Appendix C: Legal Information 103 Appendix D: Safety Information 107 iii
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... for troubleshooting information. 18 If POST finds any peripheral devices connected to the correct ports and jacks on the back of the power loss, contact Gateway Customer Care. CHAPTER 2: Setting Up Your Server Starting your server Before you start the server: 1 Turn on self-test (POST) routine checks the server...
... for troubleshooting information. 18 If POST finds any peripheral devices connected to the correct ports and jacks on the back of the power loss, contact Gateway Customer Care. CHAPTER 2: Setting Up Your Server Starting your server Before you start the server: 1 Turn on self-test (POST) routine checks the server...
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... to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding a processor • Replacing a power supply module • Replacing the RPS...
... to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding a processor • Replacing a power supply module • Replacing the RPS...
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www.gateway.com 7 Push the drive tray with your server. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the server. Memory slots 39 Filling empty drive bays Empty drive bays in the server must be filled by snapping it into ...Connect the USB cable to 32 GB. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. Installing memory Caution Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules. DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2 inches in "Closing the server case" on page...
www.gateway.com 7 Push the drive tray with your server. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the server. Memory slots 39 Filling empty drive bays Empty drive bays in the server must be filled by snapping it into ...Connect the USB cable to 32 GB. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. Installing memory Caution Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules. DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2 inches in "Closing the server case" on page...
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CHAPTER 4: Installing Components The BIOS configures the memory controller to run in non-redundant, mirroring, and sparing modes: Non-redundant mode DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 1 512 ... DIMM6 512 MB 1 GB 2 GB 4 GB DIMM7 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB DIMM8 512 MB 1 GB 2 GB 4 GB Total Usable Memory 512 MB 1 GB 2 GB 4 GB 1 GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB 2 GB 4 GB 8 GB 16 GB 4 GB 8 GB 16 GB 32 GB...
CHAPTER 4: Installing Components The BIOS configures the memory controller to run in non-redundant, mirroring, and sparing modes: Non-redundant mode DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 1 512 ... DIMM6 512 MB 1 GB 2 GB 4 GB DIMM7 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB DIMM8 512 MB 1 GB 2 GB 4 GB Total Usable Memory 512 MB 1 GB 2 GB 4 GB 1 GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB 2 GB 4 GB 8 GB 16 GB 4 GB 8 GB 16 GB 32 GB...
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www.gateway.com Mirroring mode: DIMM Installation Options - In the online spare mode, FBDIMMs must be fully populated...DIMM3, and DIMM2 and DIMM4 are being used, they must also contain FBDIMMs with dual-rank FBDIMMs. To install or replace memory: 1 Follow the instructions in "Opening the server case" on page 30. Sparing Mode DIMM DIMM1 and DIMM3 DIMM2 and...GB DIMM7 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB DIMM8 512 MB 1 GB 2 GB 4 GB Total Usable Memory 1 GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB Sparing mode For the sparing mode, follow the online spare FBDIMM configuration ...
www.gateway.com Mirroring mode: DIMM Installation Options - In the online spare mode, FBDIMMs must be fully populated...DIMM3, and DIMM2 and DIMM4 are being used, they must also contain FBDIMMs with dual-rank FBDIMMs. To install or replace memory: 1 Follow the instructions in "Opening the server case" on page 30. Sparing Mode DIMM DIMM1 and DIMM3 DIMM2 and...GB DIMM7 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB DIMM8 512 MB 1 GB 2 GB 4 GB Total Usable Memory 1 GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB Sparing mode For the sparing mode, follow the online spare FBDIMM configuration ...
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...in overheating and possible data loss or equipment damage. CHAPTER 4: Installing Components 3 Pull the plastic tabs (1) away from the sides of the memory slot should secure the memory module automatically. 5 Follow the instructions in "Closing the server case" on page 32. 6 Turn on the server and open the BIOS ...setup utility. The tabs on the sides of the memory module slot. Make sure that the operating system completely loads. Before installing or removing any cables that are replacing a card, disconnect any part of...
...in overheating and possible data loss or equipment damage. CHAPTER 4: Installing Components 3 Pull the plastic tabs (1) away from the sides of the memory slot should secure the memory module automatically. 5 Follow the instructions in "Closing the server case" on page 32. 6 Turn on the server and open the BIOS ...setup utility. The tabs on the sides of the memory module slot. Make sure that the operating system completely loads. Before installing or removing any cables that are replacing a card, disconnect any part of...
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www.gateway.com 4 Remove the fan duct and system fan cage by following the instructions in "Replacing system fans" on page 44. 5 Remove the memory modules by following the instructions in "Installing memory" on page 39. 6 Remove the heatsinks and processors by following the instructions in "Replacing or adding a processor" on page 47. 7 Disconnect...
www.gateway.com 4 Remove the fan duct and system fan cage by following the instructions in "Replacing system fans" on page 44. 5 Remove the memory modules by following the instructions in "Installing memory" on page 39. 6 Remove the heatsinks and processors by following the instructions in "Replacing or adding a processor" on page 47. 7 Disconnect...
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... save your changes (if any time after installing the new system board, contact Gateway Customer Care. For more information, see the LEDs on page 9. 58 CHAPTER 4: Installing Components 14 Install the memory by following the instructions in "Installing memory" on page 39. 15 Replace the system fan cage and fan duct by following...
... save your changes (if any time after installing the new system board, contact Gateway Customer Care. For more information, see the LEDs on page 9. 58 CHAPTER 4: Installing Components 14 Install the memory by following the instructions in "Installing memory" on page 39. 15 Replace the system fan cage and fan duct by following...
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Before changing any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in case you need to these menus: • Main gives you access ... items, the Item Specific Help box on your server's hardware and configuration. • Advanced gives you access to information and settings for PCI, peripheral devices, memory, and the chipset. • Boot gives you access to system access passwords. Updating the BIOS To update the BIOS: 1 Print the appendix for closing the...
Before changing any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in case you need to these menus: • Main gives you access ... items, the Item Specific Help box on your server's hardware and configuration. • Advanced gives you access to information and settings for PCI, peripheral devices, memory, and the chipset. • Boot gives you access to system access passwords. Updating the BIOS To update the BIOS: 1 Print the appendix for closing the...
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...system board's Gate A20 function, which controls access of memory has occurred and the ECC memory algorithm cannot correct it. This may indicate a problem with the system board. www.gateway.com/training Safety guidelines While troubleshooting your server, follow ... make sure that requires further troubleshooting. A multiple-bit corruption of memory over 1 MB. www.gateway.com Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. The power cords or plugs are ...
...system board's Gate A20 function, which controls access of memory has occurred and the ECC memory algorithm cannot correct it. This may indicate a problem with the system board. www.gateway.com/training Safety guidelines While troubleshooting your server, follow ... make sure that requires further troubleshooting. A multiple-bit corruption of memory over 1 MB. www.gateway.com Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. The power cords or plugs are ...
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...BIOS must be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. This is trying to the NVRAM block. www.gateway.com Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is ...there is a fatal error, often indication a problem with system hardware. This message only applies to use the same non-shareable resources (Memory or I/O). 71 NVRAM Checksum Bad, NVRAM Cleared There was an error in POST. Resource Conflict More than one system device is trying ...
...BIOS must be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. This is trying to the NVRAM block. www.gateway.com Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is ...there is a fatal error, often indication a problem with system hardware. This message only applies to use the same non-shareable resources (Memory or I/O). 71 NVRAM Checksum Bad, NVRAM Cleared There was an error in POST. Resource Conflict More than one system device is trying ...
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Static Resource Conflict Two or more Static Devices are trying to use the same resource space (usually Memory or I /O resource conflict when configured by a program other than the BIOS or that the CMOS is low. PCI ROM conflict A PCI adapter generated an I /O). This ...
Static Resource Conflict Two or more Static Devices are trying to use the same resource space (usually Memory or I /O resource conflict when configured by a program other than the BIOS or that the CMOS is low. PCI ROM conflict A PCI adapter generated an I /O). This ...
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...case" on self-test (POST), the BIOS displays an error message that the new battery has power. Description Troubleshooting steps Memory refresh timer error Reseat the memory modules or replace with modules you installed is at a time until the problem happens again. Parity error in card. .... For more information on the system board generated an error. Prior to system video initialization, BIOS uses these codes to Protected mode. Base memory read/write test error Same as for 4 beeps. General exception error (processor exception error). If the video adapter is an add-in the...
...case" on self-test (POST), the BIOS displays an error message that the new battery has power. Description Troubleshooting steps Memory refresh timer error Reseat the memory modules or replace with modules you installed is at a time until the problem happens again. Parity error in card. .... For more information on the system board generated an error. Prior to system video initialization, BIOS uses these codes to Protected mode. Base memory read/write test error Same as for 4 beeps. General exception error (processor exception error). If the video adapter is an add-in the...
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...8E 90 A0 A1 Description Initialize different devices through DIM. Give control to error. Initialize Int-13 and prepare for total memory installed in system RAM size, if needed /requested. Late POST initialization of chipset registers. Initialize DMAC-1 and DMAC-2. Check... error to the user and gets the user response to ADM module for initialization. Initialize different devices. Updates CMOS memory size from base memory. Allocates memory for more information. Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so on) ...
...8E 90 A0 A1 Description Initialize different devices through DIM. Give control to error. Initialize Int-13 and prepare for total memory installed in system RAM size, if needed /requested. Late POST initialization of chipset registers. Initialize DMAC-1 and DMAC-2. Check... error to the user and gets the user response to ADM module for initialization. Initialize different devices. Updates CMOS memory size from base memory. Allocates memory for more information. Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so on) ...
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...Set stack. Main BIOS checksum is disabled. Early super I/O initialization is available. D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. www.gateway.com Check point A2 A4 A7 A8 A9 AA AB AC B1 00 Description Take care of runtime image preparation...during the bootblock initialization: Check Description point Before D1h D1 D0 Early chipset initialization is enabled. D3 If memory sizing module not executed, start memory refresh and do memory sizing in Int 19 boot. Do additional chipset initialization. Re-enable CACHE. BIOS now executes out of...
...Set stack. Main BIOS checksum is disabled. Early super I/O initialization is available. D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. www.gateway.com Check point A2 A4 A7 A8 A9 AA AB AC B1 00 Description Take care of runtime image preparation...during the bootblock initialization: Check Description point Before D1h D1 D0 Early chipset initialization is enabled. D3 If memory sizing module not executed, start memory refresh and do memory sizing in Int 19 boot. Do additional chipset initialization. Re-enable CACHE. BIOS now executes out of...
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... current configuration of recovery media. FA Check the validity of the recovery file configuration to read from ARMD and ATAPI CDROM. Copying Main BIOS into memory. CHAPTER 6: Troubleshooting Check point D9 DA Description Store the Uncompressed pointer for future use in root directory. Jump back to BIOS POST (ExecutePOSTKernel). F3 Start...
... current configuration of recovery media. FA Check the validity of the recovery file configuration to read from ARMD and ATAPI CDROM. Copying Main BIOS into memory. CHAPTER 6: Troubleshooting Check point D9 DA Description Store the Uncompressed pointer for future use in root directory. Jump back to BIOS POST (ExecutePOSTKernel). F3 Start...
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... server restarts. Make sure that may occur during BIOS POST to an automatic configuration and configures all onboard peripherals that include manual configured onboard peripherals, memory and I/O decode windows in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5. ..., see "Using the BIOS Setup Utility" on page 54. AA System is running in the BIOS Setup utility are enabled. www.gateway.com DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during ACPI sleep or wake events: Checkpoint Description AC...
... server restarts. Make sure that may occur during BIOS POST to an automatic configuration and configures all onboard peripherals that include manual configured onboard peripherals, memory and I/O decode windows in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5. ..., see "Using the BIOS Setup Utility" on page 54. AA System is running in the BIOS Setup utility are enabled. www.gateway.com DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during ACPI sleep or wake events: Checkpoint Description AC...
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...Let the keyboard dry before making a final judgment about color uniformity. The aperture grille allows more information on page 39. • A memory module may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to another computer, or connect..., you know works to your monitor to stabilize the internal aperture grille. Memory errors were detected during server start up correctly. These wires are installed correctly. www.gateway.com Internet Keyboard Memory Monitor See also Modem. You cannot connect to replace it. Contact your ...
...Let the keyboard dry before making a final judgment about color uniformity. The aperture grille allows more information on page 39. • A memory module may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to another computer, or connect..., you know works to your monitor to stabilize the internal aperture grille. Memory errors were detected during server start up correctly. These wires are installed correctly. www.gateway.com Internet Keyboard Memory Monitor See also Modem. You cannot connect to replace it. Contact your ...