Gateway 9315 Server User Guide
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... Removing a CD or DVD drive 52 Installing or replacing a hard drive 53 Configuring your onboard RAID solution 61 Filling empty drive bays 64 Installing memory 65 Memory online sparing 66 Removing and Installing PCI expansion cards 69 Removing and installing the PCI riser assembly 69 Removing and installing a PCI expansion card 71... the BIOS 93 Rolling BIOS 93 Recovering the BIOS 94 Resetting the BIOS 97 Resetting BIOS passwords 98 6 Troubleshooting 101 Telephone support 102 ii www.gateway.com
... Removing a CD or DVD drive 52 Installing or replacing a hard drive 53 Configuring your onboard RAID solution 61 Filling empty drive bays 64 Installing memory 65 Memory online sparing 66 Removing and Installing PCI expansion cards 69 Removing and installing the PCI riser assembly 69 Removing and installing a PCI expansion card 71... the BIOS 93 Rolling BIOS 93 Recovering the BIOS 94 Resetting the BIOS 97 Resetting BIOS passwords 98 6 Troubleshooting 101 Telephone support 102 ii www.gateway.com
Gateway 9315 Server User Guide
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Before calling Gateway Customer Care 102 Telephone support 103 Tutoring and training 103 Safety guidelines 104 Error messages 105 Troubleshooting 107 First steps 107 Battery replacement 107 Beep ... 108 LED information 110 Diagnostic LEDs 110 BIOS 118 CD drive 118 Diskette drive 118 Expansion cards 119 Hard drive 119 Internet 120 Keyboard 120 Memory 120 Modem (telephone dial-up 120 Monitor 122 Power 123 Processor 123 A Server Specifications 125 System specifications 126 System board specifications 127 Environmental specifications 128...
Before calling Gateway Customer Care 102 Telephone support 103 Tutoring and training 103 Safety guidelines 104 Error messages 105 Troubleshooting 107 First steps 107 Battery replacement 107 Beep ... 108 LED information 110 Diagnostic LEDs 110 BIOS 118 CD drive 118 Diskette drive 118 Expansion cards 119 Hard drive 119 Internet 120 Keyboard 120 Memory 120 Modem (telephone dial-up 120 Monitor 122 Power 123 Processor 123 A Server Specifications 125 System specifications 126 System board specifications 127 Environmental specifications 128...
Gateway 9315 Server User Guide
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...plugging the power cord into the power outlet or surge protector, and turned on. See your specific network. www.gateway.com 21 The server is turned off. When the system fault LED is ... If nothing happens when you press ...test When you turn on your surge protector (if you cannot find the cause of the power loss, contact Gateway Customer Care. For more information, see "Error messages" on page 105 and "Beep codes" on the .... Green (steady on self-test (POST) routine checks the server memory and components. When the power LED is ... POST failure or full system stop.
...plugging the power cord into the power outlet or surge protector, and turned on. See your specific network. www.gateway.com 21 The server is turned off. When the system fault LED is ... If nothing happens when you press ...test When you turn on your surge protector (if you cannot find the cause of the power loss, contact Gateway Customer Care. For more information, see "Error messages" on page 105 and "Beep codes" on the .... Green (steady on self-test (POST) routine checks the server memory and components. When the power LED is ... POST failure or full system stop.
Gateway 9315 Server User Guide
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Select this option when sensor information needs to a higher speed or if memory is upgraded to be changed. Select this option if have installed additional hardware. For example, if the ... is replaced. -ORUpdate the FRUs and the SDR repository - Using your System Companion CD You can use your server. For example, additional memory. 5 Exit the utility, remove the System Companion CD, then reboot your System Companion CD to: ■ Install hardware drivers ■ ...FRU/SDR utility. 4 Select one of the following options (if in Using Your System Companion CD. www.gateway.com 33
Select this option when sensor information needs to a higher speed or if memory is upgraded to be changed. Select this option if have installed additional hardware. For example, if the ... is replaced. -ORUpdate the FRUs and the SDR repository - Using your System Companion CD You can use your server. For example, additional memory. 5 Exit the utility, remove the System Companion CD, then reboot your System Companion CD to: ■ Install hardware drivers ■ ...FRU/SDR utility. 4 Select one of the following options (if in Using Your System Companion CD. www.gateway.com 33
Gateway 9315 Server User Guide
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Removing the processor air duct The processor air duct normally covers the portion of drives, processors, and power supplies. www.gateway.com 41 Removing and installing air ducts, air dams, and baffle Your server has been engineered to provide correct airflow in place....operation, always operate your server configuration changes, the airflow within the chassis will need to incorrect cooling. Make that includes the processor(s) and the memory. Failure to accommodate those changes. The duct will need to be removed if you need to replace the system board. As your server with...
Removing the processor air duct The processor air duct normally covers the portion of drives, processors, and power supplies. www.gateway.com 41 Removing and installing air ducts, air dams, and baffle Your server has been engineered to provide correct airflow in place....operation, always operate your server configuration changes, the airflow within the chassis will need to incorrect cooling. Make that includes the processor(s) and the memory. Failure to accommodate those changes. The duct will need to be removed if you need to replace the system board. As your server with...
Gateway 9315 Server User Guide
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... Setup utility as described in the previous procedure. 2 Select Configure from READY to select configurable arrays. 62 www.gateway.com The RAID BIOS console will see the following error message: Error (0146): Insufficient Memory to associate the selected physical drives with the current array. 9 Press and hold the CTRL key, then press...
... Setup utility as described in the previous procedure. 2 Select Configure from READY to select configurable arrays. 62 www.gateway.com The RAID BIOS console will see the following error message: Error (0146): Insufficient Memory to associate the selected physical drives with the current array. 9 Press and hold the CTRL key, then press...
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...) DIMMs. ■ DDR266 and DDR333 memory can be installed in banks in identical pairs. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB. Install memory first into Bank 1, then Bank 2, then Bank 3. www.gateway.com 65 The BIOS configures the memory controller to 12 GB* of total DDR333... or DDR266 memory. Caution Modules must be populated before dual rank DIMMs. ■ When using Dual...
...) DIMMs. ■ DDR266 and DDR333 memory can be installed in banks in identical pairs. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB. Install memory first into Bank 1, then Bank 2, then Bank 3. www.gateway.com 65 The BIOS configures the memory controller to 12 GB* of total DDR333... or DDR266 memory. Caution Modules must be populated before dual rank DIMMs. ■ When using Dual...
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... Double row Double row Empty Empty Double row Double row Single row Single row Empty Double row Single row Memory online sparing The chipset on the system board in the Gateway 9315 supports memory online sparing, which can provide a way to the spare DIMM in that channel. DIMMs 2A and 2B ...Bank 1 - DIMMs 3A and 3B Bank 2 - Using memory online sparing, one DIMM per channel (selectable in the BIOS setup ...
... Double row Double row Empty Empty Double row Double row Single row Single row Empty Double row Single row Memory online sparing The chipset on the system board in the Gateway 9315 supports memory online sparing, which can provide a way to the spare DIMM in that channel. DIMMs 2A and 2B ...Bank 1 - DIMMs 3A and 3B Bank 2 - Using memory online sparing, one DIMM per channel (selectable in the BIOS setup ...
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... on the sides of the memory module slot. A DIMM fault LED adjacent to the DIMM slot will light orange to the server. 2 Follow the instructions in "Opening the server case" on the new module with the notch in "Closing the server case" on page 37. www.gateway.com 67 maintained as spares...), so the maximum usable memory for this configuration would be 8 GB. DIMM 2A DIMM 3B DIMM 3A DIMM 2B DIMM 1A DIMM 1B 4 Align the...
... on the sides of the memory module slot. A DIMM fault LED adjacent to the DIMM slot will light orange to the server. 2 Follow the instructions in "Opening the server case" on the new module with the notch in "Closing the server case" on page 37. www.gateway.com 67 maintained as spares...), so the maximum usable memory for this configuration would be 8 GB. DIMM 2A DIMM 3B DIMM 3A DIMM 2B DIMM 1A DIMM 1B 4 Align the...
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If you receive an error, see "Memory" on page 120. 7 Follow the instructions in "Updating the FRU/SDR" on the server, then make sure that the operating system completely loads. 6 Turn on page 32. 68 www.gateway.com
If you receive an error, see "Memory" on page 120. 7 Follow the instructions in "Updating the FRU/SDR" on the server, then make sure that the operating system completely loads. 6 Turn on page 32. 68 www.gateway.com
Gateway 9315 Server User Guide
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Screw Screw (below processor air duct) 2 screws (below PCI riser assembly) Screw 88 Screw Screw Screw www.gateway.com Screw Make sure that you install the new board.) 8 Remove the 9 screws that secure the system board to the server. 2 Follow the instructions in "...Opening the server case" on page 38. 3 Follow the instructions in "Removing the processor air duct" on page 41. 4 Remove the memory modules by following the instructions in "Installing memory" on page 65. 5 Remove the PCI riser assembly by following the instructions in "Removing and installing the PCI riser assembly" on page...
Screw Screw (below processor air duct) 2 screws (below PCI riser assembly) Screw 88 Screw Screw Screw www.gateway.com Screw Make sure that you install the new board.) 8 Remove the 9 screws that secure the system board to the server. 2 Follow the instructions in "...Opening the server case" on page 38. 3 Follow the instructions in "Removing the processor air duct" on page 41. 4 Remove the memory modules by following the instructions in "Installing memory" on page 65. 5 Remove the PCI riser assembly by following the instructions in "Removing and installing the PCI riser assembly" on page...
Gateway 9315 Server User Guide
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... following the instructions in "Installing memory" on page 65. 14 Reinstall the processors by following the instructions in "Installing a processor" on page 76. 15 Reinstall the fan module by following the ... Follow the instructions in "Closing the server case" on page 39. 20 Turn on page 7. 90 www.gateway.com For more information, see "Getting Help" on your server, then press F2 when the Gateway logo screen appears during startup. 21 Check BIOS settings to make sure that they detect the server's new...
... following the instructions in "Installing memory" on page 65. 14 Reinstall the processors by following the instructions in "Installing a processor" on page 76. 15 Reinstall the fan module by following the ... Follow the instructions in "Closing the server case" on page 39. 20 Turn on page 7. 90 www.gateway.com For more information, see "Getting Help" on your server, then press F2 when the Gateway logo screen appears during startup. 21 Check BIOS settings to make sure that they detect the server's new...
Gateway 9315 Server User Guide
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...Setup utility: 1 Restart your server's hardware and configuration. ■ Advanced gives you access to information and settings for PCI cards, peripheral devices, memory, and the chipset. ■ Boot gives you access to information and settings for startup features and startup sequences. ■ Security gives you ... information about the selection. Changes to these menus: ■ Main gives you press to your server, then press F2 when the Gateway logo screen appears during startup. These settings are stored and saved even when the power is off. Opening the BIOS Setup utility The...
...Setup utility: 1 Restart your server's hardware and configuration. ■ Advanced gives you access to information and settings for PCI cards, peripheral devices, memory, and the chipset. ■ Boot gives you access to information and settings for startup features and startup sequences. ■ Security gives you ... information about the selection. Changes to these menus: ■ Main gives you press to your server, then press F2 when the Gateway logo screen appears during startup. These settings are stored and saved even when the power is off. Opening the BIOS Setup utility The...
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...Follow the instructions in "Updating the FRU/SDR" on page 32. Rolling BIOS The BIOS flash memory of the BIOS, you can download the BIOS update from Gateway, then install the new version from support.gateway.com. 5 Follow the instructions in the self-extracting BIOS update file. 6 Enter any custom ...a diskette. To update the BIOS: 1 Print the appendix for "BIOS Settings" on page 131. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings you recorded in Step 3, then save your changes and close the BIOS Setup utility. 7...
...Follow the instructions in "Updating the FRU/SDR" on page 32. Rolling BIOS The BIOS flash memory of the BIOS, you can download the BIOS update from Gateway, then install the new version from support.gateway.com. 5 Follow the instructions in the self-extracting BIOS update file. 6 Enter any custom ...a diskette. To update the BIOS: 1 Print the appendix for "BIOS Settings" on page 131. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings you recorded in Step 3, then save your changes and close the BIOS Setup utility. 7...
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...to access. ■ System startup passwords are stored in BIOS. For instructions, see "The master boot record is corrupted" on page 98. Memory size error ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. System Event Log...started up ■ See "Memory errors were detected during server start up" on page 120 for a possible solution. Missing operating system ■ The master boot record may be corrupt. Select the Server menu, then select the Event Log Configuration menu. 106 www.gateway.com If this password has ...
...to access. ■ System startup passwords are stored in BIOS. For instructions, see "The master boot record is corrupted" on page 98. Memory size error ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. System Event Log...started up ■ See "Memory errors were detected during server start up" on page 120 for a possible solution. Missing operating system ■ The master boot record may be corrupt. Select the Server menu, then select the Event Log Configuration menu. 106 www.gateway.com If this password has ...
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... technician or Gateway Customer Care. ■ If you know are attached securely. A PCI expansion card (for 1 beep. Prior to system video initialization, BIOS uses these codes to troubleshoot your server problem if: ■ The power cord or plug is not functioning correctly. Beeps 1 2 3 Description Memory refresh timer... tone followed by two short tones) during the power-on the beep codes issued, check the documentation for 1 beep. 108 www.gateway.com The following the instructions in the first 64 KB of short tones. ■ Remove the top panel by following table shows ...
... technician or Gateway Customer Care. ■ If you know are attached securely. A PCI expansion card (for 1 beep. Prior to system video initialization, BIOS uses these codes to troubleshoot your server problem if: ■ The power cord or plug is not functioning correctly. Beeps 1 2 3 Description Memory refresh timer... tone followed by two short tones) during the power-on the beep codes issued, check the documentation for 1 beep. 108 www.gateway.com The following the instructions in the first 64 KB of short tones. ■ Remove the top panel by following table shows ...
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...keyboard. If the video adapter is at a time until the problem happens again. The shutdown register for 4 beeps. The cache memory test failed. Remove the keyboard to Protected mode. General exception error (processor exception error). Beeps 4 5 6 7 8 9 10... checksum value does not match Same as for 4 beeps. Same as for 4 beeps. Same as for 5 beeps Display memory error (system video adapter). Same as for 4 beeps. Same as for 4 beeps. The BIOS cannot switch to see...have been removed, the system board is causing the problem. www.gateway.com 109
...keyboard. If the video adapter is at a time until the problem happens again. The shutdown register for 4 beeps. The cache memory test failed. Remove the keyboard to Protected mode. General exception error (processor exception error). Beeps 4 5 6 7 8 9 10... checksum value does not match Same as for 4 beeps. Same as for 4 beeps. Same as for 5 beeps Display memory error (system video adapter). Same as for 4 beeps. Same as for 4 beeps. The BIOS cannot switch to see...have been removed, the system board is causing the problem. www.gateway.com 109
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... Front panel and left back of the system board Each LED can provide troubleshooting information in the event of a system hang during POST. 110 www.gateway.com LED information The system board in this server includes LEDs that can assist you in server identification Visible fault warning Front panel Identify failing...
... Front panel and left back of the system board Each LED can provide troubleshooting information in the event of a system hang during POST. 110 www.gateway.com LED information The system board in this server includes LEDs that can assist you in server identification Visible fault warning Front panel Identify failing...
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.... Initialize different devices through DIM. Initialize different devices. Initialize DMAC-1 and DMAC-2. Mid-POST initialization of chipset registers. Programming the memory hole or any kind of different Input Devices. Also, update the Kernel Variables. Initialize different devices through DIM. Initialize RTC date/... in CPU, and so on . Initialize the silent boot module. Set the window for total memory installed in system RAM size, if needed. 112 www.gateway.com Display total memory in the system and update the BDA, EBDA, and so on ) successfully installed in the ...
.... Initialize different devices through DIM. Initialize different devices. Initialize DMAC-1 and DMAC-2. Mid-POST initialization of chipset registers. Programming the memory hole or any kind of different Input Devices. Also, update the Kernel Variables. Initialize different devices through DIM. Initialize RTC date/... in CPU, and so on . Initialize the silent boot module. Set the window for total memory installed in system RAM size, if needed. 112 www.gateway.com Display total memory in the system and update the BDA, EBDA, and so on ) successfully installed in the ...
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... language module. De-initializes the ADM module. Fill the free area in memory test. www.gateway.com 113 Initialize IPL devices controlled by BIOS and option ROMs. Initialize remaining... R Off Off Off G G G Off Off Off G G Off R Off Off R R Off R Off R Off R G R Off O Off R G R Off R G O G O Off R Off O Off R G O Off O Off Description Update CMOS memory size from base memory. Late POST initialization of the MTRRs. Clean-up work needed . Take care of runtime image preparation for user input at config display, if needed...
... language module. De-initializes the ADM module. Fill the free area in memory test. www.gateway.com 113 Initialize IPL devices controlled by BIOS and option ROMs. Initialize remaining... R Off Off Off G G G Off Off Off G G Off R Off Off R R Off R Off R Off R G R Off O Off R G R Off R G O G O Off R Off O Off R G O Off O Off Description Update CMOS memory size from base memory. Late POST initialization of the MTRRs. Clean-up work needed . Take care of runtime image preparation for user input at config display, if needed...