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Contents ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications ...38...
Contents ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications ...38...
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... Saving a Scan as Separate Files - Windows 76 Convert Scanned Documents to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed Scanner Dock 89 Scanning from the Docked Flatbed Scanner 89 Scanning from the ADF with NFC from Your Android Device 71 Scanning Special Projects...73 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 52 Disabling Wi-Fi Features ...52 Restoring Default Network Settings...52 Scanning ...54 Starting a Scan...54 Starting a Scan from a Scanner Button...
... Saving a Scan as Separate Files - Windows 76 Convert Scanned Documents to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed Scanner Dock 89 Scanning from the Docked Flatbed Scanner 89 Scanning from the ADF with NFC from Your Android Device 71 Scanning Special Projects...73 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 52 Disabling Wi-Fi Features ...52 Restoring Default Network Settings...52 Scanning ...54 Starting a Scan...54 Starting a Scan from a Scanner Button...
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...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
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To find the nearest one, call 800GO-EPSON (800-463-7766). Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14 error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. You can purchase genuine Epson accessories at epson.com (U.S. ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 ! sales) or epson.ca (Canadian sales).
To find the nearest one, call 800GO-EPSON (800-463-7766). Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14 error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. You can purchase genuine Epson accessories at epson.com (U.S. ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 ! sales) or epson.ca (Canadian sales).
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... Epson Network Interface Unit (ES-400/ES-500W) or through the optional Epson Network Interface Unit, first connect the unit to your network. Your scanner must be turned on and connected to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Note: Make...
... Epson Network Interface Unit (ES-400/ES-500W) or through the optional Epson Network Interface Unit, first connect the unit to your network. Your scanner must be turned on and connected to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Note: Make...
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... connecting the Network Interface Unit, you need to your scanner for instructions on connecting it to set up your scanner. Network Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to select it) 7 start button (starts scanning when networking...
... connecting the Network Interface Unit, you need to your scanner for instructions on connecting it to set up your scanner. Network Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to select it) 7 start button (starts scanning when networking...
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... Pro (Windows) and Document Capture (OS X) are installed on your scanner. 1. Make sure the scanner is connected to the start button. The scanner starts the job that was assigned to your scanner. 3. Scanning You can scan using one of these methods. Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic: Scanning Starting a Scan from the start button on the computer connected to the button. Document Capture Pro (Windows) and Document Capture (OS X) do not support scanning from Your Android Device...
... Pro (Windows) and Document Capture (OS X) are installed on your scanner. 1. Make sure the scanner is connected to the start button. The scanner starts the job that was assigned to your scanner. 3. Scanning You can scan using one of these methods. Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic: Scanning Starting a Scan from the start button on the computer connected to the button. Document Capture Pro (Windows) and Document Capture (OS X) do not support scanning from Your Android Device...
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... or change the default scan settings when you scan using Document Capture Pro (Windows) or Document Capture (OS X). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Start Document Capture Pro or Document Capture on the scanner will save the scanned images to add a scan job, click Add or the + icon, enter a name for details. 4. You do one computer via USB and another computer via wireless, pressing the start button on your scanner is connected to the product. 2. Click the Manage Job...
... or change the default scan settings when you scan using Document Capture Pro (Windows) or Document Capture (OS X). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Start Document Capture Pro or Document Capture on the scanner will save the scanned images to add a scan job, click Add or the + icon, enter a name for details. 4. You do one computer via USB and another computer via wireless, pressing the start button on your scanner is connected to the product. 2. Click the Manage Job...
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...scanned file on the software version you specify. Parent topic: Starting a Scan Scanning with Document Capture Pro and Document Capture When you scan with Document Capture Pro (Windows) or Document Capture (OS X), the program automatically saves your computer in Document Capture or Document Capture Pro for details. 1. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows...
...scanned file on the software version you specify. Parent topic: Starting a Scan Scanning with Document Capture Pro and Document Capture When you scan with Document Capture Pro (Windows) or Document Capture (OS X), the program automatically saves your computer in Document Capture or Document Capture Pro for details. 1. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows...
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...images and edit them to use. 5. Parent topic: Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scan in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. Click one of your scanning program. You can select settings, preview, and change the scanned file settings as necessary. 8. Start Epson Scan 2. 63 Click Scan. Open the Scan menu...
...images and edit them to use. 5. Parent topic: Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scan in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. Click one of your scanning program. You can select settings, preview, and change the scanned file settings as necessary. 8. Start Epson Scan 2. 63 Click Scan. Open the Scan menu...
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... in Epson Scan 2 69 As paper skew is corrected when you want to scan, select Customize to select specific options on the edges of original Envelope Plastic cards Carrier sheet Large originals Long paper Laminated cards Required settings Select Off as the Detect Double Feed setting. If the Document Size list does not contain the document size you select the Paper and Contents Skew setting. Correct Document Skew Corrects skewed originals, image...
... in Epson Scan 2 69 As paper skew is corrected when you want to scan, select Customize to select specific options on the edges of original Envelope Plastic cards Carrier sheet Large originals Long paper Laminated cards Required settings Select Off as the Detect Double Feed setting. If the Document Size list does not contain the document size you select the Paper and Contents Skew setting. Correct Document Skew Corrects skewed originals, image...
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... need to install an OCR program, such as specified by your settings. Scanning Using OCR - Load your settings and click OK or Send. 9. Select any additional settings from the File Name Settings dialog and click OK. 11. Confirm your original in the Input Tray Convert Scanned Documents to editable text. 1. Your originals are saved into data that you used to the Apps screen and select ABBYY FineReader 9.0 Sprint. • Windows...
... need to install an OCR program, such as specified by your settings. Scanning Using OCR - Load your settings and click OK or Send. 9. Select any additional settings from the File Name Settings dialog and click OK. 11. Confirm your original in the Input Tray Convert Scanned Documents to editable text. 1. Your originals are saved into data that you used to the Apps screen and select ABBYY FineReader 9.0 Sprint. • Windows...
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... to send your scanned files. (If you selected. Click Options to a SharePoint server or a cloud service. 1. Do one of the icons below, click the arrow next to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. 85 Confirm your scan as necessary...
... to send your scanned files. (If you selected. Click Options to a SharePoint server or a cloud service. 1. Do one of the icons below, click the arrow next to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. 85 Confirm your scan as necessary...
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... the Power Off Timer setting. If necessary, uninstall and reinstall it. • Make sure you have assigned the correct job to the scanner button and change it turns off unexpectedly, you have problems scanning with your product. Where to Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions: • Check the USB cable connection between the computer and scanner. • Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly...
... the Power Off Timer setting. If necessary, uninstall and reinstall it. • Make sure you have assigned the correct job to the scanner button and change it turns off unexpectedly, you have problems scanning with your product. Where to Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions: • Check the USB cable connection between the computer and scanner. • Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly...
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... Scanning Problems Related tasks Assigning Start Button Settings or Scan Jobs Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to scan. • When using a USB cable or launch Epson Scan 2 before scanning from the button on the scanner will save the scanned images to the computer. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make...
... Scanning Problems Related tasks Assigning Start Button Settings or Scan Jobs Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to scan. • When using a USB cable or launch Epson Scan 2 before scanning from the button on the scanner will save the scanned images to the computer. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make...
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... Epson Scan 2 before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from monitoring or set the TWAIN.log file as read only (Windows). • Make sure your system meets the requirements for your virus protection or security software instructions for details. The TWAIN.log file is turned off your system's memory. • Make sure slow mode is saved in the Epson Scan 2 Utility. 124 See your operating system. Cannot Scan Over a Network Scanner Cannot Connect to...
... Epson Scan 2 before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from monitoring or set the TWAIN.log file as read only (Windows). • Make sure your system meets the requirements for your virus protection or security software instructions for details. The TWAIN.log file is turned off your system's memory. • Make sure slow mode is saved in the Epson Scan 2 Utility. 124 See your operating system. Cannot Scan Over a Network Scanner Cannot Connect to...
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... function is active on Windows XP or later, the scanner may not be discovered by user", there may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see the message "Network product is operating correctly by connecting to verify the SSID and password and make sure you are using them in dual band...
... function is active on Windows XP or later, the scanner may not be discovered by user", there may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see the message "Network product is operating correctly by connecting to verify the SSID and password and make sure you are using them in dual band...
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... setting. Unplug the AC adapter. 3. Disconnect any additional adjustments. Parent topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Spots or Lines Appear in All Scanned Images If spots or lines appear in scanned images of printed documents. Parent topic: Solving Scanned Image Quality Problems Related concepts Convert Scanned Documents to clean inside the scanner: Note: The illustrations show the ES-500W, but the instructions are using OCR software, check the manual for the ES...
... setting. Unplug the AC adapter. 3. Disconnect any additional adjustments. Parent topic: Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Spots or Lines Appear in All Scanned Images If spots or lines appear in scanned images of printed documents. Parent topic: Solving Scanned Image Quality Problems Related concepts Convert Scanned Documents to clean inside the scanner: Note: The illustrations show the ES-500W, but the instructions are using OCR software, check the manual for the ES...
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... re-install your scanner software, see the Start Here sheet for technical support services, use the following support options. OS X In most cases, you find that re-installing your Mac. 4. Follow the instructions on your scanner software does not solve a problem, contact Epson. Quit all applications currently running on the screen to contact Epson for instructions. Click Uninstall. 7. To reinstall your software. Note: If you do not need to install the Uninstaller utility. 3. Double...
... re-install your scanner software, see the Start Here sheet for technical support services, use the following support options. OS X In most cases, you find that re-installing your Mac. 4. Follow the instructions on your scanner software does not solve a problem, contact Epson. Quit all applications currently running on the screen to contact Epson for instructions. Click Uninstall. 7. To reinstall your software. Note: If you do not need to install the Uninstaller utility. 3. Double...
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... AC adapter does not operate normally or exhibits a distinct change in the plug, make sure you are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Note: Copying these items may not disassemble, decompile or otherwise attempt to derive the source code of the correct size and rating. • Unplug the scanner and the AC adapter, and refer servicing...
... AC adapter does not operate normally or exhibits a distinct change in the plug, make sure you are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Note: Copying these items may not disassemble, decompile or otherwise attempt to derive the source code of the correct size and rating. • Unplug the scanner and the AC adapter, and refer servicing...
