Printer Guide
Page 9
... can read the guide using your printer for daily use and printer maintenance-loading paper, replacing ink cartridges and other components, checking and aligning the print head, and understanding error messages. It also tells you have a problem. Attach it working at its best, and provides troubleshooting tips in this book: WARNINGS must be...
... can read the guide using your printer for daily use and printer maintenance-loading paper, replacing ink cartridges and other components, checking and aligning the print head, and understanding error messages. It also tells you have a problem. Attach it working at its best, and provides troubleshooting tips in this book: WARNINGS must be...
Printer Guide
Page 11
...463-7766 for installing the printer software 11 EPSON also provides technical assistance 24 hours a day through e-mail. You can purchase ink cartridges, paper, and accessories from EPSON at (800) 873-7766, or by visiting the EPSON Store at product documentation, access troubleshooting information, and receive technical ...notice. At this site, you have your Unit ID number, which is included with the EPSON Preferred Protection Plan information that came with the toll-free line or your printer. You can download drivers and other files, look at www.epsonstore.com (U.S. sales only)....
...463-7766 for installing the printer software 11 EPSON also provides technical assistance 24 hours a day through e-mail. You can purchase ink cartridges, paper, and accessories from EPSON at (800) 873-7766, or by visiting the EPSON Store at product documentation, access troubleshooting information, and receive technical ...notice. At this site, you have your Unit ID number, which is included with the EPSON Preferred Protection Plan information that came with the toll-free line or your printer. You can download drivers and other files, look at www.epsonstore.com (U.S. sales only)....
Printer Guide
Page 146
..., 86 Support, EPSON, 11 System requirements, 11 to 12 T Technical support, 11 Temperature requirements, 136 Test Print menu, 94 Time and date setting, 105 Total prints, checking, 95 Transporting printer, 111 to 113 Trim lines, printing control panel, 39 Mac OS 9, 61 Mac OS X, 53 Windows, 82 Troubleshooting, 115 to 132... Width of printer, 136 to 137 Windows advanced print options, 83 to 87 basic print options, 76 to 78 borderless printing, 79 to 83 canceling print jobs, 87 color management, 85 driver, 75 to 87 layout options, 78 to 82 managing print jobs, 87 to 90 monitoring preferences, setting,...
..., 86 Support, EPSON, 11 System requirements, 11 to 12 T Technical support, 11 Temperature requirements, 136 Test Print menu, 94 Time and date setting, 105 Total prints, checking, 95 Transporting printer, 111 to 113 Trim lines, printing control panel, 39 Mac OS 9, 61 Mac OS X, 53 Windows, 82 Troubleshooting, 115 to 132... Width of printer, 136 to 137 Windows advanced print options, 83 to 87 basic print options, 76 to 78 borderless printing, 79 to 83 canceling print jobs, 87 color management, 85 driver, 75 to 87 layout options, 78 to 82 managing print jobs, 87 to 90 monitoring preferences, setting,...
Quick Reference Guide
Page 9
...was fed at an angle. If so, note the error number, and turn the printer off and then on cut sheets. Service Telephone support World Wide Web Support for non-EPSON RIP Access Call (888) 377-6611. Make sure you experience any difficulty with the...troubleshooting, and get technical advice through e-mail. If the message remains, contact EPSON. If you have your EPSON PreferredSM Unit ID number here. Go to http: //support.epson.com to make sure the green tab on the print head is pulled out until it stops. EPSON and EPSON Stylus are straight. EPSON UltraChrome is a trademark and EPSON...
...was fed at an angle. If so, note the error number, and turn the printer off and then on cut sheets. Service Telephone support World Wide Web Support for non-EPSON RIP Access Call (888) 377-6611. Make sure you experience any difficulty with the...troubleshooting, and get technical advice through e-mail. If the message remains, contact EPSON. If you have your EPSON PreferredSM Unit ID number here. Go to http: //support.epson.com to make sure the green tab on the print head is pulled out until it stops. EPSON and EPSON Stylus are straight. EPSON UltraChrome is a trademark and EPSON...
User Manual - ColorBurst Rip
Page 59
...'ll also need your Unit ID number when accessing the toll-free Epson Preferred phone number, please call , make sure your printer. System Requirements Before you can reach Epson Support at product documentation, access troubleshooting information, and receive technical advice through the Epson PreferredSM Protection Plan. Call (888) 377-6611, 6 AM to 8 PM, Pacific Time...
...'ll also need your Unit ID number when accessing the toll-free Epson Preferred phone number, please call , make sure your printer. System Requirements Before you can reach Epson Support at product documentation, access troubleshooting information, and receive technical advice through the Epson PreferredSM Protection Plan. Call (888) 377-6611, 6 AM to 8 PM, Pacific Time...
Service Manual
Page 4
...is necessary to a specific subject, or comment on the results achieved through a previous action. CHAPTER 5.ADJUSTMENT Provides Epson-approved methods for servicing the product. CHAPTER 6.MAINTENANCE Provides preventive maintenance procedures and the lists of the components in ...and always read NOTE, CAUTION, or WARNING messages. CHAPTER 1.PRODUCT DESCRIPTIONS Provides a general overview and specifications of the printer. CHAPTER 3.TROUBLESHOOTING Describes the step-by -step procedures for reference: • Connector pin assignments • Electric circuit boards components layout ...
...is necessary to a specific subject, or comment on the results achieved through a previous action. CHAPTER 5.ADJUSTMENT Provides Epson-approved methods for servicing the product. CHAPTER 6.MAINTENANCE Provides preventive maintenance procedures and the lists of the components in ...and always read NOTE, CAUTION, or WARNING messages. CHAPTER 1.PRODUCT DESCRIPTIONS Provides a general overview and specifications of the printer. CHAPTER 3.TROUBLESHOOTING Describes the step-by -step procedures for reference: • Connector pin assignments • Electric circuit boards components layout ...
Service Manual
Page 5
... 72) • Supersonic Cleaning (SSCL) (Page 77) • Maintenance Tank (Page 114) [Chapter 2] • Cutter Solenoid/CR Lock Mechanism (Page 132) [Chapter 3] • Check Before Troubleshooting (Page 156) • Message Table (Page 157) • Corrective Actions for Displayed Warnings (Page 160) • Corrective Actions for Error Display (Page 163) • Page...
... 72) • Supersonic Cleaning (SSCL) (Page 77) • Maintenance Tank (Page 114) [Chapter 2] • Cutter Solenoid/CR Lock Mechanism (Page 132) [Chapter 3] • Check Before Troubleshooting (Page 156) • Message Table (Page 157) • Corrective Actions for Displayed Warnings (Page 160) • Corrective Actions for Error Display (Page 163) • Page...
Service Manual
Page 6
EPSON Stylus Pro 4000 Contents Revision B Chapter 1 Product Description ... Ink Cartridge 113 1.7.2 Cleaning cartridge 114 1.7.3 Maintenance Tank 114 Chapter 2 Operating Principles 2.1 Overview 116 2.2 Printer Mechanism Components 117 2.2.1 Printing Mechanism (Print Head 118 2.2.2 Ink Supply Mechanism 119 2.2.3 Cleaning Mechanism 121 2.2.4 ...153 2.4 Outline of Power Supply Circuit Board 154 Chapter 3 Troubleshooting 3.1 Outline 156 3.1.1 Check Before Troubleshooting 156 3.1.2 Narrow Down the Trouble 156 3.2 Troubleshooting Based on Panel Messages 157 3.2.1 Message Table 157 3.2.2 ...
EPSON Stylus Pro 4000 Contents Revision B Chapter 1 Product Description ... Ink Cartridge 113 1.7.2 Cleaning cartridge 114 1.7.3 Maintenance Tank 114 Chapter 2 Operating Principles 2.1 Overview 116 2.2 Printer Mechanism Components 117 2.2.1 Printing Mechanism (Print Head 118 2.2.2 Ink Supply Mechanism 119 2.2.3 Cleaning Mechanism 121 2.2.4 ...153 2.4 Outline of Power Supply Circuit Board 154 Chapter 3 Troubleshooting 3.1 Outline 156 3.1.1 Check Before Troubleshooting 156 3.1.2 Narrow Down the Trouble 156 3.2 Troubleshooting Based on Panel Messages 157 3.2.1 Message Table 157 3.2.2 ...
Service Manual
Page 156
...Troubleshooting Outline 156 After confirming that the printer (either the printer unit itself or some other cause. 8. EPSON Stylus Pro 4000 Revision B 3.1 Outline This section explains procedures for rapid and efficient troubleshooting if trouble occurs in the printer. 3.1.1 Check Before Troubleshooting First of all, when performing troubleshooting... U T IO N When disassembling/assembling, turn the printer power switch OFF. Trouble Occurs "Troubleshooting Based on Panel Messages (p157)" "Troubleshooting Based on Your Printout (p192) " "Corrective Actions for Displayed ...
...Troubleshooting Outline 156 After confirming that the printer (either the printer unit itself or some other cause. 8. EPSON Stylus Pro 4000 Revision B 3.1 Outline This section explains procedures for rapid and efficient troubleshooting if trouble occurs in the printer. 3.1.1 Check Before Troubleshooting First of all, when performing troubleshooting... U T IO N When disassembling/assembling, turn the printer power switch OFF. Trouble Occurs "Troubleshooting Based on Panel Messages (p157)" "Troubleshooting Based on Your Printout (p192) " "Corrective Actions for Displayed ...
Service Manual
Page 157
... p.160 p.163 p.163 p.163 p.163 p.163 p.164 p.164 p.165 p.165 p.165 p.166 p.166 p.166 p.166 p.166 p.166 Troubleshooting Troubleshooting Based on output conditions of each sensor. Displayed Error Messages Displayed Error Maintenance tank near Ink low *1 Maintenance request Cleaning unavailable Cleaning failure Multi ...LCD message and LED indicators. Blink ON ON ON Ink Check Blink Blink - - EPSON Stylus Pro 4000 Revision B 3.2 Troubleshooting Based on Panel Messages This printer conducts self testing based on Panel Messages 157 Any error detected by self testing is displayed ...
... p.160 p.163 p.163 p.163 p.163 p.163 p.164 p.164 p.165 p.165 p.165 p.166 p.166 p.166 p.166 p.166 p.166 Troubleshooting Troubleshooting Based on output conditions of each sensor. Displayed Error Messages Displayed Error Maintenance tank near Ink low *1 Maintenance request Cleaning unavailable Cleaning failure Multi ...LCD message and LED indicators. Blink ON ON ON Ink Check Blink Blink - - EPSON Stylus Pro 4000 Revision B 3.2 Troubleshooting Based on Panel Messages This printer conducts self testing based on Panel Messages 157 Any error detected by self testing is displayed ...
Service Manual
Page 158
... ERROR UNLOCK PRINT HEAD Table 3-1. "*2": Paper check LED flashes at 3-second intervals. Troubleshooting Troubleshooting Based on Panel Messages 158 ON ON ON Blink - - ON ON ON ON...number *1 Wrong dye/pigment, Wrong destination, Wrong 4-color/8-color*1 Ink Cartridge failure *1 No Ink Cartridge*1 Maintenance Tank full...lever Releasing left ink lever Releasing right ink lever Printer Cover open Releasing Paper Lever (Except roll paper)... OPTION I /F Card Error CR lock unlocked error - - - EPSON Stylus Pro 4000 Revision B Priority LCD Panel Message FORBIDDEN MEDIA FROM P. Blink Blink ...
... ERROR UNLOCK PRINT HEAD Table 3-1. "*2": Paper check LED flashes at 3-second intervals. Troubleshooting Troubleshooting Based on Panel Messages 158 ON ON ON Blink - - ON ON ON ON...number *1 Wrong dye/pigment, Wrong destination, Wrong 4-color/8-color*1 Ink Cartridge failure *1 No Ink Cartridge*1 Maintenance Tank full...lever Releasing left ink lever Releasing right ink lever Printer Cover open Releasing Paper Lever (Except roll paper)... OPTION I /F Card Error CR lock unlocked error - - - EPSON Stylus Pro 4000 Revision B Priority LCD Panel Message FORBIDDEN MEDIA FROM P. Blink Blink ...
Service Manual
Page 159
EPSON Stylus Pro 4000 Table 3-2. Service request error list(continued) Error Code Description Reference Page 00000101 CR Motor life p.172 00010000 PF Motor Encoder check error p.174 00010001 PF ... 100001C0 AC disruption p.190 100005C0 CPU DMA address error p.190 10000xxx CPU error p.191 0003xxxx Debug error code p.191 0Dxxxxxx Debug error code p.191 Troubleshooting Troubleshooting Based on printer body side) p.182 00010023 RTC analysis error p.183 00010025 CSIC ROM communication error p.183 00010026 RTC communication error p.184 00010028 Head error p.184 00010029...
EPSON Stylus Pro 4000 Table 3-2. Service request error list(continued) Error Code Description Reference Page 00000101 CR Motor life p.172 00010000 PF Motor Encoder check error p.174 00010001 PF ... 100001C0 AC disruption p.190 100005C0 CPU DMA address error p.190 10000xxx CPU error p.191 0003xxxx Debug error code p.191 0Dxxxxxx Debug error code p.191 Troubleshooting Troubleshooting Based on printer body side) p.182 00010023 RTC analysis error p.183 00010025 CSIC ROM communication error p.183 00010026 RTC communication error p.184 00010028 Head error p.184 00010029...
Service Manual
Page 160
EPSON Stylus Pro 4000 Revision B 3.2.2 Corrective Actions for Displayed Warnings Warnings replace the "READY"/"...TK NEAR FULL Ink check LED: Blink Generated when capacity of the condition, but printing may continue because printer operations are displayed. Replace the Ink Cartridge with new one . Replace the Maintenance Tank with new one... or an error related to notify the user of the Maintenance Tank has reached less than 10%. Troubleshooting Troubleshooting Based on Panel Messages 160 The following explains corrective actions for RTC backup has occurred. Date is not...
EPSON Stylus Pro 4000 Revision B 3.2.2 Corrective Actions for Displayed Warnings Warnings replace the "READY"/"...TK NEAR FULL Ink check LED: Blink Generated when capacity of the condition, but printing may continue because printer operations are displayed. Replace the Ink Cartridge with new one . Replace the Maintenance Tank with new one... or an error related to notify the user of the Maintenance Tank has reached less than 10%. Troubleshooting Troubleshooting Based on Panel Messages 160 The following explains corrective actions for RTC backup has occurred. Date is not...
Service Manual
Page 161
EPSON Stylus Pro 4000 Revision B Recovery nnnn Cause 0002 The number of CLEAR COUNTERS and set the date. • Turn on the printer in Maintenance Mode 2, execute "RTC&USBID&IEEE1394ID" and enter the date. Replace RTC backup battery and execute one of the followings...backup battery is not installed. 0088 0100 RTC backup battery pressure is not set the date. • Turn on Panel Messages 161 Troubleshooting Troubleshooting Based on the printer in Maintenance Mode 2, execute "RTC&USBID&IEEE1394ID" and enter the date. RTC backup battery Box Assy., Flushing ...
EPSON Stylus Pro 4000 Revision B Recovery nnnn Cause 0002 The number of CLEAR COUNTERS and set the date. • Turn on the printer in Maintenance Mode 2, execute "RTC&USBID&IEEE1394ID" and enter the date. Replace RTC backup battery and execute one of the followings...backup battery is not installed. 0088 0100 RTC backup battery pressure is not set the date. • Turn on Panel Messages 161 Troubleshooting Troubleshooting Based on the printer in Maintenance Mode 2, execute "RTC&USBID&IEEE1394ID" and enter the date. RTC backup battery Box Assy., Flushing ...
Service Manual
Page 162
EPSON Stylus Pro 4000 CHECK P O IN T Replace the following parts when replacing the Cleaning Unit. CLEANER, HEAD, B, ASP POROUS PAD, BOX, FL, UPPER CLEANER, HEAD, A, ASP POROUS PAD, BOX, FL, LOWER BOX ASSY., FLUSHING PUMP CAP ASSY Revision B Troubleshooting Troubleshooting Based on Panel Messages 162
EPSON Stylus Pro 4000 CHECK P O IN T Replace the following parts when replacing the Cleaning Unit. CLEANER, HEAD, B, ASP POROUS PAD, BOX, FL, UPPER CLEANER, HEAD, A, ASP POROUS PAD, BOX, FL, LOWER BOX ASSY., FLUSHING PUMP CAP ASSY Revision B Troubleshooting Troubleshooting Based on Panel Messages 162
Service Manual
Page 163
EPSON Stylus Pro 4000 Revision B 3.2.3 Corrective Actions for Error Display Error messages replace the "READY"/"PRINTING" message in the LCD to notify the user of reflection not obtained after ... execution of auto cleanings were performed as Multi Sensor had detected the dot missing. Recovery Release Paper Lever, remove paper, and pull down the lever. Troubleshooting Troubleshooting Based on Panel Messages 163 CLEANING FAILURE LCD NOZZLES STILL CLOGGED Explanation Dot missing is used. When resuming printing, printing will be generated when there...
EPSON Stylus Pro 4000 Revision B 3.2.3 Corrective Actions for Error Display Error messages replace the "READY"/"PRINTING" message in the LCD to notify the user of reflection not obtained after ... execution of auto cleanings were performed as Multi Sensor had detected the dot missing. Recovery Release Paper Lever, remove paper, and pull down the lever. Troubleshooting Troubleshooting Based on Panel Messages 163 CLEANING FAILURE LCD NOZZLES STILL CLOGGED Explanation Dot missing is used. When resuming printing, printing will be generated when there...
Service Manual
Page 164
...on Panel Messages 164 Press [Paper Source] key to switch to "5.3.21 Rear Sensor Adjustment" (p399).) Note:Change the location of the printer if there may be displayed in the LCD.) Release Paper Lever, remove paper, and pull down the lever. Release Paper Lever, reload ... down the lever. PAPER END/ROLL PAPER END LCD PAPER OUT Explanation No paper is set . Troubleshooting Troubleshooting Based on the sensor and clean it. Check for thick paper, etc.). EPSON Stylus Pro 4000 Revision B PAPER EJECT ERROR LCD REMOVE PAPER Explanation After paper eject, paper is left in paper ...
...on Panel Messages 164 Press [Paper Source] key to switch to "5.3.21 Rear Sensor Adjustment" (p399).) Note:Change the location of the printer if there may be displayed in the LCD.) Release Paper Lever, remove paper, and pull down the lever. Release Paper Lever, reload ... down the lever. PAPER END/ROLL PAPER END LCD PAPER OUT Explanation No paper is set . Troubleshooting Troubleshooting Based on the sensor and clean it. Check for thick paper, etc.). EPSON Stylus Pro 4000 Revision B PAPER EJECT ERROR LCD REMOVE PAPER Explanation After paper eject, paper is left in paper ...
Service Manual
Page 165
... ERROR LCD NOT STRAIGHT RELOAD Explanation Generated when skew of cut sheet paper or roll paper was exceeded at paper leading edge detection. Troubleshooting Troubleshooting Based on Panel Messages 165 EPSON Stylus Pro 4000 Revision B PAPER RECOGNITION ERROR LCD RELOAD PAPER Explanation When setting paper by front loading or roll paper cutter ON, surpassed back feed...
... ERROR LCD NOT STRAIGHT RELOAD Explanation Generated when skew of cut sheet paper or roll paper was exceeded at paper leading edge detection. Troubleshooting Troubleshooting Based on Panel Messages 165 EPSON Stylus Pro 4000 Revision B PAPER RECOGNITION ERROR LCD RELOAD PAPER Explanation When setting paper by front loading or roll paper cutter ON, surpassed back feed...
Service Manual
Page 166
... If the panel setting differs to the platen and could smear onto the backs of print. Troubleshooting Troubleshooting Based on the command designated path is displayed in the printer. EPSON Stylus Pro 4000 Revision B PAPER SKEW ERROR LCD PAPER NOT STRAIGHT PAPER CUT ERROR LCD PAPER NOT CUT Explanation... Also, ink may have priority. Note : Remote commands always have adhered to the actual paper, change the select paper in the printer. When this case, the mechanical parameters will follow the paper type default settings set paper differs, reset paper selected by Remote command...
... If the panel setting differs to the platen and could smear onto the backs of print. Troubleshooting Troubleshooting Based on the command designated path is displayed in the printer. EPSON Stylus Pro 4000 Revision B PAPER SKEW ERROR LCD PAPER NOT STRAIGHT PAPER CUT ERROR LCD PAPER NOT CUT Explanation... Also, ink may have priority. Note : Remote commands always have adhered to the actual paper, change the select paper in the printer. When this case, the mechanical parameters will follow the paper type default settings set paper differs, reset paper selected by Remote command...