Printer Guide
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...8226; Checking printer status and part life • Checking and cleaning the print head • Aligning the print head • Replacing ink cartridges • Performing additional maintenance tasks (changing the black ink cartridge, ...printer • Transporting or storing the printer • Uninstalling and reinstalling printer software • Updating the printer firmware In addition to the features described in this chapter, you can also use the printer's menu system to keep working at its best. 81 Chapter 5: Maintaining and Transporting the Printer The Epson Stylus Pro 3800...
...8226; Checking printer status and part life • Checking and cleaning the print head • Aligning the print head • Replacing ink cartridges • Performing additional maintenance tasks (changing the black ink cartridge, ...printer • Transporting or storing the printer • Uninstalling and reinstalling printer software • Updating the printer firmware In addition to the features described in this chapter, you can also use the printer's menu system to keep working at its best. 81 Chapter 5: Maintaining and Transporting the Printer The Epson Stylus Pro 3800...
Product Brochure
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... rating based on accelerated testing of Seiko Epson Corporation. Epson disclaims any and all prints under glass. B Ink used in production cost estimations and reporting Lightfastness RatingsD Epson UltraChrome K3 Ink Color: Up to 200 years Black-and-white: Over 200 years Product/Accessories Epson Stylus Pro 3800 print engine Epson Stylus Pro 3800 Professional Edition w/ ColorBurst RIP Epson Stylus Pro 3800 TUMI® cover Additional one 10...
... rating based on accelerated testing of Seiko Epson Corporation. Epson disclaims any and all prints under glass. B Ink used in production cost estimations and reporting Lightfastness RatingsD Epson UltraChrome K3 Ink Color: Up to 200 years Black-and-white: Over 200 years Product/Accessories Epson Stylus Pro 3800 print engine Epson Stylus Pro 3800 Professional Edition w/ ColorBurst RIP Epson Stylus Pro 3800 TUMI® cover Additional one 10...
Service Manual
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EPSON Stylus Pro 3800/3800C/3850 Contents Revision A Chapter 1 PRODUCT DESCRIPTION ...29 Chapter 2 OPERATING PRINCIPLES 2.1 Overview ...36 2.2 Print Mechanism 40 2.3 Ink Supply Mechanism 41 2.3.1 Ink Flow Path 41 2.3.2 Ink Pressurizing Mechanism 41 2.3.3 Ink Change System 43 2.4 Cleaning Mechanism 44 2.5 Carriage Mechanism 46 2.5.1 Carriage Movement ...49 2.6.3 Paper Feed Mechanism 52 2.7 Ink Mark Sensor 56 2.8 Other Mechanisms 57 2.9 Outline of Circuit Boards 58 2.9.1 Main Board 58 2.9.2 Power Supply Board 59 2.10 Colorimetric Calibration (Color ID) Overview 60 Chapter 3 TROUBLE...
EPSON Stylus Pro 3800/3800C/3850 Contents Revision A Chapter 1 PRODUCT DESCRIPTION ...29 Chapter 2 OPERATING PRINCIPLES 2.1 Overview ...36 2.2 Print Mechanism 40 2.3 Ink Supply Mechanism 41 2.3.1 Ink Flow Path 41 2.3.2 Ink Pressurizing Mechanism 41 2.3.3 Ink Change System 43 2.4 Cleaning Mechanism 44 2.5 Carriage Mechanism 46 2.5.1 Carriage Movement ...49 2.6.3 Paper Feed Mechanism 52 2.7 Ink Mark Sensor 56 2.8 Other Mechanisms 57 2.9 Outline of Circuit Boards 58 2.9.1 Main Board 58 2.9.2 Power Supply Board 59 2.10 Colorimetric Calibration (Color ID) Overview 60 Chapter 3 TROUBLE...
Service Manual
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... the PAPER FEED MECHANISM 164 4.3.11 Removing the Carriage Mechanism 169 4.3.12 Removing the INK SYSTEM MECHANISM 176 4.3.13 PRINTER MECHANISM 178 4.4 Disassembly/Assembly Procedure (Group 2 179 4.4.1 Removing the PAPER FEED MECHANISM...Ink Selector Operation 243 5.3.23 Write Constant When CR change 244 5.4 Check Results 245 5.4.1 Check Nozzle 245 5.4.2 Print Image 246 5.4.3 Check Results 247 5.4.4 Check Alignment 248 5.5 Reset Counters 249 Chapter 6 MAINTENANCE 6.1 Overview ...251 6.1.1 Product Life Information 252 6.2 Cleaning ...253 6.3 Lubrication ...254 7 EPSON Stylus Pro 3800...
... the PAPER FEED MECHANISM 164 4.3.11 Removing the Carriage Mechanism 169 4.3.12 Removing the INK SYSTEM MECHANISM 176 4.3.13 PRINTER MECHANISM 178 4.4 Disassembly/Assembly Procedure (Group 2 179 4.4.1 Removing the PAPER FEED MECHANISM...Ink Selector Operation 243 5.3.23 Write Constant When CR change 244 5.4 Check Results 245 5.4.1 Check Nozzle 245 5.4.2 Print Image 246 5.4.3 Check Results 247 5.4.4 Check Alignment 248 5.5 Reset Counters 249 Chapter 6 MAINTENANCE 6.1 Overview ...251 6.1.1 Product Life Information 252 6.2 Cleaning ...253 6.3 Lubrication ...254 7 EPSON Stylus Pro 3800...
Service Manual
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... Cancels the job (When the printer runs out of maintenance call error is occurring. • A maintenance call error, they light for details.) "*3": Deactivated during printing, or executing power off sequence. EPSON Stylus Pro 3800/3800C/3850 Revision A 1.6 Operation Panel 1.6.1 Buttons and Functions A Power LED B Paper status LED C Ink status LED 1 Back/Left 2 Ink Cover Open/Up 3 Power...
... Cancels the job (When the printer runs out of maintenance call error is occurring. • A maintenance call error, they light for details.) "*3": Deactivated during printing, or executing power off sequence. EPSON Stylus Pro 3800/3800C/3850 Revision A 1.6 Operation Panel 1.6.1 Buttons and Functions A Power LED B Paper status LED C Ink status LED 1 Back/Left 2 Ink Cover Open/Up 3 Power...
Service Manual
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... be adjusted manually. Sets paper feed amount for the gap adjustment. EPSON Stylus Pro 3800/3800C/3850 Top Menu Menu Items PAPER NUMBER (1-10) PAPER TYPE CUSTOM PAPER PLATEN GAP MAINTENANCE THICKNESS PATTERN PAPER FEED ADJUST A PAPER FEED ADJUST B DRYING TIME BLACK INK CHANGE POWER CLEANING CLOCK SETTING CONTRAST ADJUSTMENT AUTO HEAD ALIGNMENT MANUAL Revision A Table...
... be adjusted manually. Sets paper feed amount for the gap adjustment. EPSON Stylus Pro 3800/3800C/3850 Top Menu Menu Items PAPER NUMBER (1-10) PAPER TYPE CUSTOM PAPER PLATEN GAP MAINTENANCE THICKNESS PATTERN PAPER FEED ADJUST A PAPER FEED ADJUST B DRYING TIME BLACK INK CHANGE POWER CLEANING CLOCK SETTING CONTRAST ADJUSTMENT AUTO HEAD ALIGNMENT MANUAL Revision A Table...
Service Manual
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... COMMAND_ERROR CHECK_DRIVER_SETTINGS PAPER SKEW PRESS THE DOWN BUTTON. LOAD PAPER CORRECTLY PAPER ERROR PRESS THE DOWN BUTTON. EPSON Stylus Pro 3800/3800C/3850 No Error/Warning Status 35 Ink Cover Open 36 Ink Initial Refilling 37 K Ink Changing 38 Cleaning 39 Command Error 40 Paper Skew Error 41 Paper Identification Error (PW Inspection) 42 Borderless Printing.../Multifeed Error 45 Paper removal 46 No Paper PRODUCT DESCRIPTION Error or Illustration Warning on LCD Message on LCD Error ---- CHARGING INK NN% BLACK INK CHANGING -- REMOVE PAPER FROM THE REAR --
... COMMAND_ERROR CHECK_DRIVER_SETTINGS PAPER SKEW PRESS THE DOWN BUTTON. LOAD PAPER CORRECTLY PAPER ERROR PRESS THE DOWN BUTTON. EPSON Stylus Pro 3800/3800C/3850 No Error/Warning Status 35 Ink Cover Open 36 Ink Initial Refilling 37 K Ink Changing 38 Cleaning 39 Command Error 40 Paper Skew Error 41 Paper Identification Error (PW Inspection) 42 Borderless Printing.../Multifeed Error 45 Paper removal 46 No Paper PRODUCT DESCRIPTION Error or Illustration Warning on LCD Message on LCD Error ---- CHARGING INK NN% BLACK INK CHANGING -- REMOVE PAPER FROM THE REAR --
Service Manual
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EPSON Stylus Pro 3800/3800C/3850 2.1 Overview OPERATING PRINCIPLES OVERVIEW 2.6 Paper Feed Mechanism Explains how paper is fed and transported. • PF Motor • ASF • PE Sensor • Paper Eject Tray 2.3 Ink Supply Mechanism Explains how the ink is supplied from the cartridges to the print mechanism. • Ink Cartridge • Ink... Cartridge Holder • Damper • Pressure Pump • Ink change system OPERATING PRINCIPLES...
EPSON Stylus Pro 3800/3800C/3850 2.1 Overview OPERATING PRINCIPLES OVERVIEW 2.6 Paper Feed Mechanism Explains how paper is fed and transported. • PF Motor • ASF • PE Sensor • Paper Eject Tray 2.3 Ink Supply Mechanism Explains how the ink is supplied from the cartridges to the print mechanism. • Ink Cartridge • Ink... Cartridge Holder • Damper • Pressure Pump • Ink change system OPERATING PRINCIPLES...
Service Manual
Page 37
... and various setting values on the LCD. Indicates printer status by the LED. Relays connections between the main board and the following parts: PG sensor Ink mark sensor PW sensor Ink change sensor CR encoder Ink change motor Revision A 1 2 4 3 Figure 2-1. EPSON Stylus Pro 3800/3800C/3850 MAIN COMPONENT Electric Circuit Boards Table...
... and various setting values on the LCD. Indicates printer status by the LED. Relays connections between the main board and the following parts: PG sensor Ink mark sensor PW sensor Ink change sensor CR encoder Ink change motor Revision A 1 2 4 3 Figure 2-1. EPSON Stylus Pro 3800/3800C/3850 MAIN COMPONENT Electric Circuit Boards Table...
Service Manual
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...Layout of Motors/Solenoid Fig. Name 1 Release motor Driven Parts Specifications Release roller Type: DC motor Voltage:42 VDC ± 5 % 2 PF motor 3 Ink cover unlock solenoid 4 Pressure pump motor 5 Ink change motor 6 Pump motor 7 CR motor 8 APG motor 9 ASF motor PF roller Paper eject roller A Paper eject roller ...% ASF unit Type: 4-phase 96-pole PM stepping motor Voltage:42 VDC ± 5 % Revision A 1 2 3 9 4 8 5 Figure 2-2. List of Motors/Solenoid 7 6 OPERATING PRINCIPLES Overview 38 EPSON Stylus Pro 3800/3800C/3850 Motors/Solenoid Table 2-2.
...Layout of Motors/Solenoid Fig. Name 1 Release motor Driven Parts Specifications Release roller Type: DC motor Voltage:42 VDC ± 5 % 2 PF motor 3 Ink cover unlock solenoid 4 Pressure pump motor 5 Ink change motor 6 Pump motor 7 CR motor 8 APG motor 9 ASF motor PF roller Paper eject roller A Paper eject roller ...% ASF unit Type: 4-phase 96-pole PM stepping motor Voltage:42 VDC ± 5 % Revision A 1 2 3 9 4 8 5 Figure 2-2. List of Motors/Solenoid 7 6 OPERATING PRINCIPLES Overview 38 EPSON Stylus Pro 3800/3800C/3850 Motors/Solenoid Table 2-2.
Service Manual
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...VDC ± 5 % v 10 Ink change sensor Detects the state of the platen gap. Reads the CR scale. Voltage: 3.3 VDC ± 5 % 8 Ink cartridge sensor CSIC that stores maintenance cartridge information. Voltage: 3.3 VDC ± 5 % 11 Ink mark sensor Auto Bi-D ...: 3.3 VDC ± 5 %, Comparator input Board paper tray open /closed Type: Mechanical contact state of the maintenance cartridge cover. EPSON Stylus Pro 3800/3800C/3850 Revision A Sensors/Encoders/CSIC Table 2-3. List of Type: Mechanical Contact 7 sensor the board paper tray. Type:...
...VDC ± 5 % v 10 Ink change sensor Detects the state of the platen gap. Reads the CR scale. Voltage: 3.3 VDC ± 5 % 8 Ink cartridge sensor CSIC that stores maintenance cartridge information. Voltage: 3.3 VDC ± 5 % 11 Ink mark sensor Auto Bi-D ...: 3.3 VDC ± 5 %, Comparator input Board paper tray open /closed Type: Mechanical contact state of the maintenance cartridge cover. EPSON Stylus Pro 3800/3800C/3850 Revision A Sensors/Encoders/CSIC Table 2-3. List of Type: Mechanical Contact 7 sensor the board paper tray. Type:...
Service Manual
Page 43
... lever moves as the selection cam rotates. 3. Drive of the ink selector that switches black ink between Photo Black and Matte Black. EPSON Stylus Pro 3800/3800C/3850 2.3.3 Ink Change System This printer has automatic ink change system that changes the ink flow path. Each of the black ink cartridges has its own ink supply tube connected to Matte Black Selection pin Pressure of the...
... lever moves as the selection cam rotates. 3. Drive of the ink selector that switches black ink between Photo Black and Matte Black. EPSON Stylus Pro 3800/3800C/3850 2.3.3 Ink Change System This printer has automatic ink change system that changes the ink flow path. Each of the black ink cartridges has its own ink supply tube connected to Matte Black Selection pin Pressure of the...
Service Manual
Page 58
...ASIC E01A68C (IC15) A6628 (IC13) A6628 (IC7) A6627 (IC6) Custom ASIC E09A54RA (IC11㧕 CN40 CR Motor CN43 ASF Motor CN44 Ink Change Motor CN45 Pressurizing Pump Motor CN57 Release Motor CN58 Pump Motor CN41 PF Motor CN41 APG Motor CN69/70/ 71/72 Print Head Figure 2-...areas • Capacity: 256Mbit • Number of Circuit Boards 58 EPSON Stylus Pro 3800/3800C/3850 2.9 Outline of Circuit Boards 2.9.1 Main Board This section provides a summary of the main board (C653MAIN) that controls the whole of the printer system. Explanation of main elements on C635 MAIN Board Model ...
...ASIC E01A68C (IC15) A6628 (IC13) A6628 (IC7) A6627 (IC6) Custom ASIC E09A54RA (IC11㧕 CN40 CR Motor CN43 ASF Motor CN44 Ink Change Motor CN45 Pressurizing Pump Motor CN57 Release Motor CN58 Pump Motor CN41 PF Motor CN41 APG Motor CN69/70/ 71/72 Print Head Figure 2-...areas • Capacity: 256Mbit • Number of Circuit Boards 58 EPSON Stylus Pro 3800/3800C/3850 2.9 Outline of Circuit Boards 2.9.1 Main Board This section provides a summary of the main board (C653MAIN) that controls the whole of the printer system. Explanation of main elements on C635 MAIN Board Model ...
Service Manual
Page 69
...ink cartridge is not the EPSON genuine cartridge. Replace the maintenance cartridge with an EPSON genuine one . MAINTENANCE THIS MAY VOID EPSON'S WARRANTY. DO YOU ACCEPT THIS? on LCD PAPER FEED ERROR LOAD PAPER CORRECTLY AND PRESS PAPER/FEED BUTTON PAPER JAM REMOVE PAPER CANNOT OPEN COVER IS THERE ANYTHING ON THE PRINTER...new one . TROUBLE SHOOTING Remedies for Error Messages 69 EPSON Stylus Pro 3800/3800C/3850 Revision A Message on page 185. The ... curled or creased, change it . The installed maintenance cartridge is not the EPSON genuine cartridge. The ...
...ink cartridge is not the EPSON genuine cartridge. Replace the maintenance cartridge with an EPSON genuine one . MAINTENANCE THIS MAY VOID EPSON'S WARRANTY. DO YOU ACCEPT THIS? on LCD PAPER FEED ERROR LOAD PAPER CORRECTLY AND PRESS PAPER/FEED BUTTON PAPER JAM REMOVE PAPER CANNOT OPEN COVER IS THERE ANYTHING ON THE PRINTER...new one . TROUBLE SHOOTING Remedies for Error Messages 69 EPSON Stylus Pro 3800/3800C/3850 Revision A Message on page 185. The ... curled or creased, change it . The installed maintenance cartridge is not the EPSON genuine cartridge. The ...
Service Manual
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...paper, and change it with a genuine one . The PW sensor cannot detect the paper because the paper is similar in color to Press the Paper Feed/Down button to eject the paper. MAY NOT PERFORM AT OPTIMUM. CONTINUE? INK CARTRIDGE THIS MAY VOID EPSON'S WARRANTY. ... the PRINTER SETUP menu to OFF. Or, set the PAPER SIZE CHECK in the PRINTER SETUP menu to OFF. B) See 4.3.11.4 BOARD ASSY., DETECTOR, PW; TROUBLE SHOOTING Remedies for more than three seconds. Close the Ink Cover. B on LCD INK CARTRIDGE NON-GENUINE CARTRIDGE! EPSON Stylus Pro 3800/3800C/...
...paper, and change it with a genuine one . The PW sensor cannot detect the paper because the paper is similar in color to Press the Paper Feed/Down button to eject the paper. MAY NOT PERFORM AT OPTIMUM. CONTINUE? INK CARTRIDGE THIS MAY VOID EPSON'S WARRANTY. ... the PRINTER SETUP menu to OFF. Or, set the PAPER SIZE CHECK in the PRINTER SETUP menu to OFF. B) See 4.3.11.4 BOARD ASSY., DETECTOR, PW; TROUBLE SHOOTING Remedies for more than three seconds. Close the Ink Cover. B on LCD INK CARTRIDGE NON-GENUINE CARTRIDGE! EPSON Stylus Pro 3800/3800C/...
Service Manual
Page 78
...has reached its sensor or motor). counter using the Adjustment Program. Changing the ink path by the Ink Selector cannot be completed during a predetermined time period due to stop...EPSON Stylus Pro 3800/3800C/3850 Revision A Error Code Error Name 1410 Drive time monitor time-out (PUMP) 142D Pump cap unit life error 1425 CSIC communication time-out 1430 Holder ink pad error 1431 Ink selector error 1432 Ink selector drive timeover 1434 Ink... run away out of steps. The printer cannot read/write data from/into the CSIC of the ink Check the connection between the CSIC and...
...has reached its sensor or motor). counter using the Adjustment Program. Changing the ink path by the Ink Selector cannot be completed during a predetermined time period due to stop...EPSON Stylus Pro 3800/3800C/3850 Revision A Error Code Error Name 1410 Drive time monitor time-out (PUMP) 142D Pump cap unit life error 1425 CSIC communication time-out 1430 Holder ink pad error 1431 Ink selector error 1432 Ink selector drive timeover 1434 Ink... run away out of steps. The printer cannot read/write data from/into the CSIC of the ink Check the connection between the CSIC and...
Service Manual
Page 79
... detected by the ASF sensor does not change when the Replace the ASF motor (MOTOR, ASSY, ASF). Replace the Pressure Pump (PURESSURE, PUMP, ASSY). Replace the ink pad for borderless printing has reached its ...power back On. 3. Turn the printer power On and Off. Replace the PW sensor (BOARD ASSY., DETECTOR, PW;B). B on page 112. If the printer recovers from the plate. The APG... 112. Reset the RTC using the Adjustment Program. The RTC circuit on page 120. EPSON Stylus Pro 3800/3800C/3850 Error Code Error Name 150C PF phase detection error 1511 Drive time monitor time...
... detected by the ASF sensor does not change when the Replace the ASF motor (MOTOR, ASSY, ASF). Replace the Pressure Pump (PURESSURE, PUMP, ASSY). Replace the ink pad for borderless printing has reached its ...power back On. 3. Turn the printer power On and Off. Replace the PW sensor (BOARD ASSY., DETECTOR, PW;B). B on page 112. If the printer recovers from the plate. The APG... 112. Reset the RTC using the Adjustment Program. The RTC circuit on page 120. EPSON Stylus Pro 3800/3800C/3850 Error Code Error Name 150C PF phase detection error 1511 Drive time monitor time...
Service Manual
Page 82
...a power cleaning cycle using the operation panel or the printer driver. (If the symptom does not change after running the cleaning cycle four times, proceed to the blade. There is something wrong with ink. Paper is observed. Symptom Dot missing Description The nozzles... clogging with the connection of the ink cartridge, ink holder, tube, damper, and print head. (Replace the INK SYSTEM, ASSY.) The head FFC is contaminated by observed symptom. Replace the print head. See 4.3.9.5 PRINT HEAD on page 112. EPSON Stylus Pro 3800/3800C/3850 Revision A 3.6 Remedies...
...a power cleaning cycle using the operation panel or the printer driver. (If the symptom does not change after running the cleaning cycle four times, proceed to the blade. There is something wrong with ink. Paper is observed. Symptom Dot missing Description The nozzles... clogging with the connection of the ink cartridge, ink holder, tube, damper, and print head. (Replace the INK SYSTEM, ASSY.) The head FFC is contaminated by observed symptom. Replace the print head. See 4.3.9.5 PRINT HEAD on page 112. EPSON Stylus Pro 3800/3800C/3850 Revision A 3.6 Remedies...
Service Manual
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...it if it if any dirt is something wrong with paper feeding. EPSON Stylus Pro 3800/3800C/3850 Symptom Ink smear (backside) Description Paper is not proper. The PF belt's tension is curled or creased. Revision A Remedy Change the paper with the loaded paper. Replace the PF encoder (BOARD ASSY... page 126. See Chapter 5 "ADJUSTMENT". C A U T IO N If the PAPER SIZE CHECK in the printer driver is observed. If not necessary, change the setting to OFF, the printer carry out a required job even if the paper size setting does not match with a normal one. Check the PF...
...it if it if any dirt is something wrong with paper feeding. EPSON Stylus Pro 3800/3800C/3850 Symptom Ink smear (backside) Description Paper is not proper. The PF belt's tension is curled or creased. Revision A Remedy Change the paper with the loaded paper. Replace the PF encoder (BOARD ASSY... page 126. See Chapter 5 "ADJUSTMENT". C A U T IO N If the PAPER SIZE CHECK in the printer driver is observed. If not necessary, change the setting to OFF, the printer carry out a required job even if the paper size setting does not match with a normal one. Check the PF...
Service Manual
Page 192
... Tool 14 Print Image Reset Counters 1 1 Reset Counters RP*1 RM*2 Page --- P. 237 INK SYSTEM ASSY Reset When INK SYSTEM ASSY Change 1 --- P. 241 Print head 1 Cleaning --- P. 217 9 Print Image ...Ink Holder Waste Ink Pad Borderless Ink Pad Required Adjustment 1 Reset When Pump Motor Change Parameter Backup 1 1 Install F/W 2 Initial Ink Charge Flag ON/OFF 3 Head Rank ID 4 RTC&USB ID 5 Write Constant When CR change --- P. 249 Revision A Table 5-2. P. 229 --- P. 249 ADJUSTMENT Overview 192 EPSON Stylus Pro 3800...
... Tool 14 Print Image Reset Counters 1 1 Reset Counters RP*1 RM*2 Page --- P. 237 INK SYSTEM ASSY Reset When INK SYSTEM ASSY Change 1 --- P. 241 Print head 1 Cleaning --- P. 217 9 Print Image ...Ink Holder Waste Ink Pad Borderless Ink Pad Required Adjustment 1 Reset When Pump Motor Change Parameter Backup 1 1 Install F/W 2 Initial Ink Charge Flag ON/OFF 3 Head Rank ID 4 RTC&USB ID 5 Write Constant When CR change --- P. 249 Revision A Table 5-2. P. 229 --- P. 249 ADJUSTMENT Overview 192 EPSON Stylus Pro 3800...