Printer Guide
Page 2
...Epson Corporation's operating and maintenance instructions. Epson is a trademark, and Epson Preferred and Epson Store are service marks of Seiko Epson Corporation. Trademarks Epson and Epson Stylus are registered trademarks, and Epson UltraChromeK3 and Exceed Your Vision are for any use of this information as applied to strictly comply with these Epson printers. Legal Notices Neither Seiko Epson... of this product or third parties for any damages or problems arising from the use of any consumable products other printers. Seiko Epson Corporation shall not be trademarks of Seiko...
...Epson Corporation's operating and maintenance instructions. Epson is a trademark, and Epson Preferred and Epson Store are service marks of Seiko Epson Corporation. Trademarks Epson and Epson Stylus are registered trademarks, and Epson UltraChromeK3 and Exceed Your Vision are for any use of this information as applied to strictly comply with these Epson printers. Legal Notices Neither Seiko Epson... of this product or third parties for any damages or problems arising from the use of any consumable products other printers. Seiko Epson Corporation shall not be trademarks of Seiko...
Printer Guide
Page 7
... 101 Uninstalling and Reinstalling the Printer Driver 102 Macintosh 102 Windows 102 Updating Your Printer Firmware 103 Downloading the Firmware 103 Updating the Firmware 103 6 Solving Problems Diagnosing Problems 107 Checking Error Messages and Lights 108 Improving Print Quality 114 Solving Operational Problems 117 Solving Miscellaneous Printing Problems 119 Solving Paper Problems 120 Paper Skews When Printing...
... 101 Uninstalling and Reinstalling the Printer Driver 102 Macintosh 102 Windows 102 Updating Your Printer Firmware 103 Downloading the Firmware 103 Updating the Firmware 103 6 Solving Problems Diagnosing Problems 107 Checking Error Messages and Lights 108 Improving Print Quality 114 Solving Operational Problems 117 Solving Miscellaneous Printing Problems 119 Solving Paper Problems 120 Paper Skews When Printing...
Printer Guide
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... ink cartridges and performing other maintenance procedures, and how to troubleshoot problems. For additional information, see Chapter 1 in this book: WARNINGS must be followed carefully to avoid bodily injury. 9 Introduction This Printer Guide provides basic information for using a web browser, such as ... Explorer, versions 4.0 or later. It also includes instructions for replacing your printer. You can read the guide using your printer. 9 Warnings, Cautions, Notes, and Tips These symbols are connecting the printer to a network, you also need to see the following: • ...
... ink cartridges and performing other maintenance procedures, and how to troubleshoot problems. For additional information, see Chapter 1 in this book: WARNINGS must be followed carefully to avoid bodily injury. 9 Introduction This Printer Guide provides basic information for using a web browser, such as ... Explorer, versions 4.0 or later. It also includes instructions for replacing your printer. You can read the guide using your printer. 9 Warnings, Cautions, Notes, and Tips These symbols are connecting the printer to a network, you also need to see the following: • ...
Printer Guide
Page 67
...don't support this option, print black-and-white photos with the Color setting.) Select Black only if you're printing line drawings or other problems common to the priorities of the mode settings shown at prographics.epson.com. EPSON Standard (sRGB) increases the contrast in the Mode box, set ...RGB color standard. • Select Custom to determine which one is not listed, check the instructions included with the paper, or check the Epson Pro Graphics website at the left . see page 74. (For paper types that cannot be displayed by your monitor, your printouts may have the printer ...
...don't support this option, print black-and-white photos with the Color setting.) Select Black only if you're printing line drawings or other problems common to the priorities of the mode settings shown at prographics.epson.com. EPSON Standard (sRGB) increases the contrast in the Mode box, set ...RGB color standard. • Select Custom to determine which one is not listed, check the instructions included with the paper, or check the Epson Pro Graphics website at the left . see page 74. (For paper types that cannot be displayed by your monitor, your printouts may have the printer ...
Printer Guide
Page 72
... 720dpi • SuperFine - 1440dpi • SuperPhoto - 2880dpi 5. For higher quality, make sure this setting when using the Image Color Matching system and the printer's Epson Standard profile. 72 | Printing with backlight film. • Finest Detail for sharper edges on vector-based data including text, graphics,.... 6. In most cases, you selected. If you are using non-Epson media and you need to adjust colors based on the printer's ICC profile, using a color-managed workflow in Photoshop or other problems common to digital camera images or choose special tone and effect settings....
... 720dpi • SuperFine - 1440dpi • SuperPhoto - 2880dpi 5. For higher quality, make sure this setting when using the Image Color Matching system and the printer's Epson Standard profile. 72 | Printing with backlight film. • Finest Detail for sharper edges on vector-based data including text, graphics,.... 6. In most cases, you selected. If you are using non-Epson media and you need to adjust colors based on the printer's ICC profile, using a color-managed workflow in Photoshop or other problems common to digital camera images or choose special tone and effect settings....
Printer Guide
Page 77
... Progress utility to improve printing speed and override pixel limitations when you can choose when and how you want to be notified of printing problems, whether you want a Status Monitor 3 icon to appear on your Windows taskbar, and whether you want to disable display of the ...Speed & Progress window: If you want to allow monitoring by other users who share the printer. Right-click your printer icon and select Properties, Document Defaults, or Printing Preferences. 2. Printing with Epson Drivers for Windows | 77 Setting Monitoring Preferences and Optimizing Print Speed You can click the ...
... Progress utility to improve printing speed and override pixel limitations when you can choose when and how you want to be notified of printing problems, whether you want a Status Monitor 3 icon to appear on your Windows taskbar, and whether you want to disable display of the ...Speed & Progress window: If you want to allow monitoring by other users who share the printer. Right-click your printer icon and select Properties, Document Defaults, or Printing Preferences. 2. Printing with Epson Drivers for Windows | 77 Setting Monitoring Preferences and Optimizing Print Speed You can click the ...
Printer Guide
Page 100
... gears inside . 3. Keep the ink cartridge compartment closed to prevent water from your printer working at its best, you think the printer needs lubrication. Do not touch the ink absorption pads; Plastic ribs If the problem still occurs, clean the area using a soft, lint-free cloth wiping in . ...Don't spray the inside of the arrows. Contact Epson if you should clean it with a soft...
... gears inside . 3. Keep the ink cartridge compartment closed to prevent water from your printer working at its best, you think the printer needs lubrication. Do not touch the ink absorption pads; Plastic ribs If the problem still occurs, clean the area using a soft, lint-free cloth wiping in . ...Don't spray the inside of the arrows. Contact Epson if you should clean it with a soft...
Printer Guide
Page 107
...messages. See page 84 for instructions. • If none of ways to solve it by the printer itself, disconnect the printer from your problem, contact Epson as described under "Where To Get Help" on the control panel. See page 108 for more information...this chapter: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams Diagnosing Problems The Epson Stylus Pro 3800 includes a number of the suggested...
...messages. See page 84 for instructions. • If none of ways to solve it by the printer itself, disconnect the printer from your problem, contact Epson as described under "Where To Get Help" on the control panel. See page 108 for more information...this chapter: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams Diagnosing Problems The Epson Stylus Pro 3800 includes a number of the suggested...
Printer Guide
Page 108
... table lists the messages in alphabetical order and includes instructions for correcting the problem. 6-108 108 | Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD panel to indicate the status of the printer: Power light Ink light Paper light LCD Back / l button Ink cover open / u button...
... table lists the messages in alphabetical order and includes instructions for correcting the problem. 6-108 108 | Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD panel to indicate the status of the printer: Power light Ink light Paper light LCD Back / l button Ink cover open / u button...
Printer Guide
Page 109
...sent to Stop printing and press the + Cancel button for the printer. PRESS THE DOWN BUTTON AND REMOVE PAPER 6-109 CLEANING ERROR PRESS THE CANCEL/RESET BUTTON The nozzles are still clogged. Solving Problems | 109 Message Explanation Response BORDERLESS ERROR PRESS THE DOWN BUTTON. ...CLEANING ERROR PRESS THE DOWN BUTTON AND REMOVE THICK PAPER Print head cleaning cannot be started because thick paper is correct for the printer or the data has 3 seconds...
...sent to Stop printing and press the + Cancel button for the printer. PRESS THE DOWN BUTTON AND REMOVE PAPER 6-109 CLEANING ERROR PRESS THE CANCEL/RESET BUTTON The nozzles are still clogged. Solving Problems | 109 Message Explanation Response BORDERLESS ERROR PRESS THE DOWN BUTTON. ...CLEANING ERROR PRESS THE DOWN BUTTON AND REMOVE THICK PAPER Print head cleaning cannot be started because thick paper is correct for the printer or the data has 3 seconds...
Printer Guide
Page 110
...Cartridges" on page 88. See "Replacing Ink Cartridges" on page 88. See "Replacing Ink Cartridges" on page 88. 6-110 If this printer is closed during operation. Otherwise, select YES (press the l button). See "Replacing Ink Cartridges" on page 88. See "Replacing Ink ...on page 88. See "Replacing Ink Cartridges" on page 88. INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES A non-genuine ink cartridge is expended. 110 | Solving Problems Message Explanation Response FRONT SLOT CLOSED The front manual feed slot Open the front slot by pushing ...
...Cartridges" on page 88. See "Replacing Ink Cartridges" on page 88. See "Replacing Ink Cartridges" on page 88. 6-110 If this printer is closed during operation. Otherwise, select YES (press the l button). See "Replacing Ink Cartridges" on page 88. See "Replacing Ink ...on page 88. See "Replacing Ink Cartridges" on page 88. INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES A non-genuine ink cartridge is expended. 110 | Solving Problems Message Explanation Response FRONT SLOT CLOSED The front manual feed slot Open the front slot by pushing ...
Printer Guide
Page 111
...page 97. Selecting ACCEPT (by pressing the l button) may decline. Note the code and contact Epson. PAPER EJECT ERROR PRESS THE DOWN BUTTON AND REMOVE PAPER The printer could not eject the printout. INK LOW The ink cartridge is full. See is almost expended.... REPLACE THE CARTRIDGE MAINTENANCE CARTRIDGE NEARLY FULL The maintenance cartridge is installed. Install any missing ink cartridges. Solving Problems | 111 Message Explanation Response INK CARTRIDGE THIS MAY VOID EPSON'S WARRANTY. See "Where To Get Help" on page 97. DO YOU ACCEPT THIS? A non-genuine ...
...page 97. Selecting ACCEPT (by pressing the l button) may decline. Note the code and contact Epson. PAPER EJECT ERROR PRESS THE DOWN BUTTON AND REMOVE PAPER The printer could not eject the printout. INK LOW The ink cartridge is full. See is almost expended.... REPLACE THE CARTRIDGE MAINTENANCE CARTRIDGE NEARLY FULL The maintenance cartridge is installed. Install any missing ink cartridges. Solving Problems | 111 Message Explanation Response INK CARTRIDGE THIS MAY VOID EPSON'S WARRANTY. See "Where To Get Help" on page 97. DO YOU ACCEPT THIS? A non-genuine ...
Printer Guide
Page 112
...Feed or Paper Jam Problems" on page 87. The loaded paper is jammed. Press the + Cancel button, and then load the paper that matches the type selected for PAPER SIZE CHECK using the printer's menu system, or load the correct type of genuine Epson paper. Remove the ... BUTTON You have selected double-sided printing, but the printer cannot feed the paper correctly. 112 | Solving Problems Message Explanation Response PAPER ERROR PRESS THE DOWN BUTTON. The printer cannot detect the loaded media because the color of paper you selected. Load the paper that matches ...
...Feed or Paper Jam Problems" on page 87. The loaded paper is jammed. Press the + Cancel button, and then load the paper that matches the type selected for PAPER SIZE CHECK using the printer's menu system, or load the correct type of genuine Epson paper. Remove the ... BUTTON You have selected double-sided printing, but the printer cannot feed the paper correctly. 112 | Solving Problems Message Explanation Response PAPER ERROR PRESS THE DOWN BUTTON. The printer cannot detect the loaded media because the color of paper you selected. Load the paper that matches ...
Printer Guide
Page 113
... Macintosh or "Choosing Paper and Layout Options" on page 68 for details. 6-113 Check the Paper Source setting in the printer driver, and load the paper in the correct slot. Solving Problems | 113 Message Explanation Response PAPER SETTING ERROR CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY You are...
... Macintosh or "Choosing Paper and Layout Options" on page 68 for details. 6-113 Check the Paper Source setting in the printer driver, and load the paper in the correct slot. Solving Problems | 113 Message Explanation Response PAPER SETTING ERROR CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY You are...
Printer Guide
Page 114
.... ◗ Make sure the Media Type setting in the printer software is correct for the media you 're done using a third-party RIP and non-Epson media, see if you 're using it. 114 | Solving Problems Improving Print Quality You can often improve print quality by doing... Use the Paper Feed Adjustment to see if the RIP provides a method for instructions. • Align the print head. See page 47. 6-114 Problem Your print has horizontal or vertical banding. Solution ◗ Check the ink indicators and light to eliminate banding (see Chapter 3 (Macintosh) or Chapter 4 ...
.... ◗ Make sure the Media Type setting in the printer software is correct for the media you 're done using a third-party RIP and non-Epson media, see if you 're using it. 114 | Solving Problems Improving Print Quality You can often improve print quality by doing... Use the Paper Feed Adjustment to see if the RIP provides a method for instructions. • Align the print head. See page 47. 6-114 Problem Your print has horizontal or vertical banding. Solution ◗ Check the ink indicators and light to eliminate banding (see Chapter 3 (Macintosh) or Chapter 4 ...
Printer Guide
Page 115
... is correct for the paper you are low on page 88. ◗ Run a nozzle check and cleaning cycle. Use your printer software (see page 56 for Macintosh or page 73 for Windows) to STANDARD when you 're printing on very thin paper. Check these settings: ◗... Run a nozzle check and cleaning cycle. Replace ink cartridges if necessary, as described on ink. Use the printer's menu system to change the setting to STANDARD, or to eliminate banding (see page 46). Solving Problems | 115 Problem Your print is loaded face-up in the tray. ◗ Choose a higher resolution, such as SuperPhoto...
... is correct for the paper you are low on page 88. ◗ Run a nozzle check and cleaning cycle. Use your printer software (see page 56 for Macintosh or page 73 for Windows) to STANDARD when you 're printing on very thin paper. Check these settings: ◗... Run a nozzle check and cleaning cycle. Replace ink cartridges if necessary, as described on ink. Use the printer's menu system to change the setting to STANDARD, or to eliminate banding (see page 46). Solving Problems | 115 Problem Your print is loaded face-up in the tray. ◗ Choose a higher resolution, such as SuperPhoto...
Printer Guide
Page 116
...nozzle check and cleaning cycle. See "Choosing Color Management and Paper Configuration Options" on page 88. ◗ Check the ink indicators and light to WIDE or WIDER. Use your application or printer software are low on non-Epson media, you may need to choose the ...correct setting. ◗ Your paper doesn't meet the required specifications or wasn't stored in a dry, humidity-free environment. 116 | Solving Problems Problem Solution Colors are using a third-party RIP or non-Epson media, custom color...
...nozzle check and cleaning cycle. See "Choosing Color Management and Paper Configuration Options" on page 88. ◗ Check the ink indicators and light to WIDE or WIDER. Use your application or printer software are low on non-Epson media, you may need to choose the ...correct setting. ◗ Your paper doesn't meet the required specifications or wasn't stored in a dry, humidity-free environment. 116 | Solving Problems Problem Solution Colors are using a third-party RIP or non-Epson media, custom color...
Printer Guide
Page 117
..., check the following solutions. Solving Operational Problems If you may need to dry. See page 44 for the messages beginning on non-Epson media, you can't turn off the power and unplug the power cord immediately. Problem Solution The printer stops printing unexpectedly. ◗ If the... P Power light is flashing, the printer is correct for the media you're printing ...
..., check the following solutions. Solving Operational Problems If you may need to dry. See page 44 for the messages beginning on non-Epson media, you can't turn off the power and unplug the power cord immediately. Problem Solution The printer stops printing unexpectedly. ◗ If the... P Power light is flashing, the printer is correct for the media you're printing ...
Printer Guide
Page 118
...Problems Problem Nothing prints. Then close the window. Click the Ports tab and make sure your printer software CD-ROM and reinstall the software. Windows 2000: Click Start, Settings, Printers. Windows 2000: click Start, Settings, and then click Printers. You can also download and install the latest driver for Macintosh or Windows from the Epson... to select your printer software. Right-click EPSON Stylus Pro 3800, and select Properties. Right-click EPSON Stylus Pro 3800 and select Set As Default Printer. Macintosh: Make sure the Stylus Pro 3800 printer driver is selected....
...Problems Problem Nothing prints. Then close the window. Click the Ports tab and make sure your printer software CD-ROM and reinstall the software. Windows 2000: Click Start, Settings, Printers. Windows 2000: click Start, Settings, and then click Printers. You can also download and install the latest driver for Macintosh or Windows from the Epson... to select your printer software. Right-click EPSON Stylus Pro 3800, and select Properties. Right-click EPSON Stylus Pro 3800 and select Set As Default Printer. Macintosh: Make sure the Stylus Pro 3800 printer driver is selected....
Printer Guide
Page 119
...◗ Make sure the Paper Source setting in your printer software is correct. Color images print in black Make sure Color is selected in your application. appears to clear any stalled print jobs from the Printer Setup Utility. ◗ Turn off the Flip Horizontal...application. ◗ Clear any print job data in the printer's buffer. Your image is inverted. ◗ Turn off the printer and computer. only. A ruled line on your printer software. Solving Problems | 119 Solving Miscellaneous Printing Problems If your printouts are correct for the paper you expected...
...◗ Make sure the Paper Source setting in your printer software is correct. Color images print in black Make sure Color is selected in your application. appears to clear any stalled print jobs from the Printer Setup Utility. ◗ Turn off the Flip Horizontal...application. ◗ Clear any print job data in the printer's buffer. Your image is inverted. ◗ Turn off the printer and computer. only. A ruled line on your printer software. Solving Problems | 119 Solving Miscellaneous Printing Problems If your printouts are correct for the paper you expected...