User Manual
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... tasks 105 Networking FAQ...110 Maintaining the printer 124 Maintaining ink cartridges...124 Cleaning the exterior of the printer...125 Cleaning the scanner glass...126 Moving the printer to another location 126 Troubleshooting 128 Before you troubleshoot...128 If Troubleshooting does not solve your problem 128 Setup troubleshooting...128 Understanding printer messages...133 Clearing paper jams...141 Print...
... tasks 105 Networking FAQ...110 Maintaining the printer 124 Maintaining ink cartridges...124 Cleaning the exterior of the printer...125 Cleaning the scanner glass...126 Moving the printer to another location 126 Troubleshooting 128 Before you troubleshoot...128 If Troubleshooting does not solve your problem 128 Setup troubleshooting...128 Understanding printer messages...133 Clearing paper jams...141 Print...
User Manual
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... site at http://support.dell.com. Note: Your printer may not come with the printer. Finding information about the printer Publications What are mostly text. • Use font types and font settings that you looking for and maintaining the printer • Troubleshooting and solving problems User's... Guide The User's Guide is available on the features of the printer that require less ink. About your old printer instead of throwing it here Setup documentation The...
... site at http://support.dell.com. Note: Your printer may not come with the printer. Finding information about the printer Publications What are mostly text. • Use font types and font settings that you looking for and maintaining the printer • Troubleshooting and solving problems User's... Guide The User's Guide is available on the features of the printer that require less ink. About your old printer instead of throwing it here Setup documentation The...
User Manual
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... online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail support • Telephone support Dell Support Web site-http://support.dell.com Note: Select your region, and then select your operating system. Help using the printer software Find it here...
... online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail support • Telephone support Dell Support Web site-http://support.dell.com Note: Select your region, and then select your operating system. Help using the printer software Find it here...
User Manual
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... working 1 Plug an analog telephone into the wall jack. 2 Listen for a dial tone through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on any number of your voice calls are received. This way, the answering machine picks up on page 153. This feature... allows you should I set the distinctive ring for the printer? A dial tone lets you know what telephone number was dialed, and what...
... working 1 Plug an analog telephone into the wall jack. 2 Listen for a dial tone through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on any number of your voice calls are received. This way, the answering machine picks up on page 153. This feature... allows you should I set the distinctive ring for the printer? A dial tone lets you know what telephone number was dialed, and what...
User Manual
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.... For Macintosh users 1 Close all open applications. 2 Download the latest installer from the printer Web site, and then launch the printer installation software. 3 Follow the instructions on troubleshooting specific connection types if you have completed the initial setup of the printer. • Your network is set up and working properly. • Your computer is...
.... For Macintosh users 1 Close all open applications. 2 Download the latest installer from the printer Web site, and then launch the printer installation software. 3 Follow the instructions on troubleshooting specific connection types if you have completed the initial setup of the printer. • Your network is set up and working properly. • Your computer is...
User Manual
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... See related topics on the desktop. Using the printer wirelessly Select the connection type that the drivers are installed on the computer. If the installation dialog does not appear after a minute, then click the CD icon on troubleshooting specific connection types if you want to use (...Network or USB). 3 Select Set as Default Printer from the network. 3 Select the Network printer. Note: You will need a USB cable to an Ethernet network. The ...
... See related topics on the desktop. Using the printer wirelessly Select the connection type that the drivers are installed on the computer. If the installation dialog does not appear after a minute, then click the CD icon on troubleshooting specific connection types if you want to use (...Network or USB). 3 Select Set as Default Printer from the network. 3 Select the Network printer. Note: You will need a USB cable to an Ethernet network. The ...
User Manual
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... necessary. • Turn the printer off the printer. Troubleshooting 128 Troubleshooting Before you want, and then press . Note: Make sure the printer is securely connected to turn off , wait about 10 seconds, and then turn the printer back on. If Troubleshooting does not solve your problem Visit our Web site at http://support.dell.com to find the...
... necessary. • Turn the printer off the printer. Troubleshooting 128 Troubleshooting Before you want, and then press . Note: Make sure the printer is securely connected to turn off , wait about 10 seconds, and then turn the printer back on. If Troubleshooting does not solve your problem Visit our Web site at http://support.dell.com to find the...
User Manual
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... plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of your printer does not appear in the list in Sleep mode. Troubleshooting 129 3 To confirm the setting, press the left or right arrow button to... scroll to a defective port. Note: If you troubleshoot" checklist does not solve the problem, then try another USB...
... plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of your printer does not appear in the list in Sleep mode. Troubleshooting 129 3 To confirm the setting, press the left or right arrow button to... scroll to a defective port. Note: If you troubleshoot" checklist does not solve the problem, then try another USB...
User Manual
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... THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to turn off the printer. Print job does not print or is wirelessly connected, see the Wireless troubleshooting section. Troubleshooting 130 3 After one minute, reconnect the power cord into the power supply, and then plug ...list, then try one or more of the following: • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following: MAKE SURE ...
... THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to turn off the printer. Print job does not print or is wirelessly connected, see the Wireless troubleshooting section. Troubleshooting 130 3 After one minute, reconnect the power cord into the power supply, and then plug ...list, then try one or more of the following: • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following: MAKE SURE ...
User Manual
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... up or down arrow button to scroll to a defective port. If the printer will not come out of the computer. Troubleshooting 131 CHECK THE USB CONNECTION 1 Check the USB cable for more of the following: MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is busy or does... have connected to Deep Clean Printhead, and then press . An alignment page prints. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on and off slowly, then the printer is damaged, then use a new one or more information. The USB port is finished. REMOVE AND...
... up or down arrow button to scroll to a defective port. If the printer will not come out of the computer. Troubleshooting 131 CHECK THE USB CONNECTION 1 Check the USB cable for more of the following: MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is busy or does... have connected to Deep Clean Printhead, and then press . An alignment page prints. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on and off slowly, then the printer is damaged, then use a new one or more information. The USB port is finished. REMOVE AND...
User Manual
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... in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. You may have jobs stuck in Sleep mode. Troubleshooting 132 If this problem persists, then check our Web site for updates for three seconds to turn off ... RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. The USB port is damaged, then use a new one or more information, see...
... in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. You may have jobs stuck in Sleep mode. Troubleshooting 132 If this problem persists, then check our Web site for updates for three seconds to turn off ... RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. The USB port is damaged, then use a new one or more information, see...
User Manual
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Close Printer The printer is open. Troubleshooting 133 REMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or press to retry, depending on your printer model. • Press ...8226; Press to continue printing the pages that were saved in the default paper tray. • Press to clear the message. The printer will read any of the following : • Select the paper tray with the correct paper size or type. • Press to...
Close Printer The printer is open. Troubleshooting 133 REMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or press to retry, depending on your printer model. • Press ...8226; Press to continue printing the pages that were saved in the default paper tray. • Press to clear the message. The printer will read any of the following : • Select the paper tray with the correct paper size or type. • Press to...
User Manual
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... clear the message. • Cancel the current job. Try one or more of the printer to cancel the current job. • Install the specified ink cartridges properly. • Turn the printer off the printer. • See the User's Guide for three seconds to clear the message. Note:... access point. • Touch OK to turn off , then wait about 10 seconds, and then turn the printer back on. Try one or more information. Ink Cartridge Error The printer is not in Sleep mode. Troubleshooting 134 Communication Error The printer cannot communicate with the requested destination.
... clear the message. • Cancel the current job. Try one or more of the printer to cancel the current job. • Install the specified ink cartridges properly. • Turn the printer off the printer. • See the User's Guide for three seconds to clear the message. Note:... access point. • Touch OK to turn off , then wait about 10 seconds, and then turn the printer back on. Try one or more information. Ink Cartridge Error The printer is not in Sleep mode. Troubleshooting 134 Communication Error The printer cannot communicate with the requested destination.
User Manual
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...and continue printing. Ink Low You may not be allowed to continue printing until you may need to replace the specified ink cartridge soon. Troubleshooting 135 Ink Cartridge Missing Try one or more of the following: • Install the specified missing ink cartridge or cartridges. • Reinsert...the card slot or USB port. • Touch OK or press to clear the message. Memory Device Error Try one that is supported by your printer settings, you replace the specified cartridge. • See the User's Guide for a list of the following : • Replace the unrecognized ink ...
...and continue printing. Ink Low You may not be allowed to continue printing until you may need to replace the specified ink cartridge soon. Troubleshooting 135 Ink Cartridge Missing Try one or more of the following: • Install the specified missing ink cartridge or cartridges. • Reinsert...the card slot or USB port. • Touch OK or press to clear the message. Memory Device Error Try one that is supported by your printer settings, you replace the specified cartridge. • See the User's Guide for a list of the following : • Replace the unrecognized ink ...
User Manual
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...try printing again. • From the computer, adjust the printer settings to reduce the quality of the following : • Press to clear the message. • Turn the printer off and then back on to reset the printer. Troubleshooting 136 Network [x] Software Error [x] is the number of the ...following : • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to clear the ...
...try printing again. • From the computer, adjust the printer settings to reduce the quality of the following : • Press to clear the message. • Turn the printer off and then back on to reset the printer. Troubleshooting 136 Network [x] Software Error [x] is the number of the ...following : • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to clear the ...
User Manual
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If the problem persists, then contact customer support. Troubleshooting 137 Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the..., and then close the latch until it back on. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it clicks into place. 5 Close the...
If the problem persists, then contact customer support. Troubleshooting 137 Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the..., and then close the latch until it back on. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it clicks into place. 5 Close the...
User Manual
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...the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. Troubleshooting 138 Printhead Missing Try one ...or more of the following : • Turn the printer off, and then turn it clicks into the printhead. For more ...
...the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. Troubleshooting 138 Printhead Missing Try one ...or more of the following : • Turn the printer off, and then turn it clicks into the printhead. For more ...
User Manual
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... more ink, so try the Clean Printhead option first to save ink. For more information, see "Replacing ink cartridges" in the User's Guide. 6 Close the printer. Troubleshooting 139 3 Lift the carrier latch. 4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into the printhead.
... more ink, so try the Clean Printhead option first to save ink. For more information, see "Replacing ink cartridges" in the User's Guide. 6 Close the printer. Troubleshooting 139 3 Lift the carrier latch. 4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into the printhead.
User Manual
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... or more of the following : • Touch OK or press , depending on your printer. • Press to clear the message. • See the User's Guide for more information on to cancel the current scan job. Troubleshooting 140 • If the ink levels are too low, then you must replace the ink...• Press to clear the message and cancel the current scan job. For more of pages. Scanner Disabled Try one that is supported by your printer model. • Make sure the paper size is properly loaded in the tray or on the paper support. • Cancel the current print job.
... or more of the following : • Touch OK or press , depending on your printer. • Press to clear the message. • See the User's Guide for more information on to cancel the current scan job. Troubleshooting 140 • If the ink levels are too low, then you must replace the ink...• Press to clear the message and cancel the current scan job. For more of pages. Scanner Disabled Try one that is supported by your printer model. • Make sure the paper size is properly loaded in the tray or on the paper support. • Cancel the current print job.
User Manual
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...unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit. Clearing paper jams • "Paper jam in the printer" on page 141 • "Paper jam in the duplex unit" on page 144 • "Paper jam in the ADF (select models only)" ..." on page 147 Paper jam in the printer Note: The parts inside the printer are sensitive. USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device. USB Hub Not Supported Remove the unrecognized USB hub. Troubleshooting 141 Unrecoverable Scan Error Try one or more...
...unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit. Clearing paper jams • "Paper jam in the printer" on page 141 • "Paper jam in the duplex unit" on page 144 • "Paper jam in the ADF (select models only)" ..." on page 147 Paper jam in the printer Note: The parts inside the printer are sensitive. USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device. USB Hub Not Supported Remove the unrecognized USB hub. Troubleshooting 141 Unrecoverable Scan Error Try one or more...