Owner's Manual
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...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
Owner's Manual
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... and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software ...and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your Computer ...
... and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software ...and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your Computer ...
Owner's Manual
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...: Corporate, government, and education customers customers can also use the customized Dell Premier Support website • Upgrades - DSS is necessary for your configuration. Finding Information 11 Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - Upgrade information for your computer, you reinstall the operating system for correct...
...: Corporate, government, and education customers customers can also use the customized Dell Premier Support website • Upgrades - DSS is necessary for your configuration. Finding Information 11 Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - Upgrade information for your computer, you reinstall the operating system for correct...
Owner's Manual
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... begin any of a new battery exploding if it is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. • If you cannot boot into the operating system. Replace the battery only with the same or equivalent... settings and retry booting into your computer: • If you have to the manufacturer's instructions. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your operating system after turning on the screen, write down the exact message. This message may help technical support...
... begin any of a new battery exploding if it is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. • If you cannot boot into the operating system. Replace the battery only with the same or equivalent... settings and retry booting into your computer: • If you have to the manufacturer's instructions. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your operating system after turning on the screen, write down the exact message. This message may help technical support...
Owner's Manual
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... drivers do not conflict with the operating system installed on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is designed for an earlier Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D - A program is compatible with the program. • If necessary, uninstall and...
... drivers do not conflict with the operating system installed on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is designed for an earlier Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D - A program is compatible with the program. • If necessary, uninstall and...
Owner's Manual
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...need technical assistance for your printer, contact the printer's manufacturer. See the scanner documentation for setup and troubleshooting information. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel.... C H E C K T H E P R I N T E R D O C U M E N T A T I V E R - U N L O C K T H E S C A N N E R - See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for instructions. For a USB printer, ensure that...
...need technical assistance for your printer, contact the printer's manufacturer. See the scanner documentation for setup and troubleshooting information. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel.... C H E C K T H E P R I N T E R D O C U M E N T A T I V E R - U N L O C K T H E S C A N N E R - See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for instructions. For a USB printer, ensure that...
Owner's Manual
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... sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - E L I M I N A T E P O S S I B L E I C A L O U T L E T - Turn off , firmly press the button to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I N D O W S V O L U M E C O N T R O L - See page 59. See page 60. NOTE: See the monitor documentation for troubleshooting procedures. If the power light is turned on the keyboard or move the mouse. 50 Solving Problems TE S T T H E E L E C T R I N T E R F E R E N C E - Ensure that the volume is turned up...
... sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - E L I M I N A T E P O S S I B L E I C A L O U T L E T - Turn off , firmly press the button to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I N D O W S V O L U M E C O N T R O L - See page 59. See page 60. NOTE: See the monitor documentation for troubleshooting procedures. If the power light is turned on the keyboard or move the mouse. 50 Solving Problems TE S T T H E E L E C T R I N T E R F E R E N C E - Ensure that the volume is turned up...
Owner's Manual
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... page 47. If the problem persists, contact Dell (see "Power has occurred. Continue until you have two or more memory modules installed, remove the modules, reinstall one module (see page 74), and then restart the computer. Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any...additional module. When the computer starts normally, the lights flash. To help you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 65). Troubleshooting Tools 53 After the computer starts, all modules without error. • If available...
... page 47. If the problem persists, contact Dell (see "Power has occurred. Continue until you have two or more memory modules installed, remove the modules, reinstall one module (see page 74), and then restart the computer. Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any...additional module. When the computer starts normally, the lights flash. To help you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 65). Troubleshooting Tools 53 After the computer starts, all modules without error. • If available...
Owner's Manual
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... properly working memory of the same type into your computer (see page 72). • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools Light Pattern Problem Description A possible graphics card failure has occurred. A possible floppy drive or hard drive failure has occurred...memory configuration or compatibility error exists. • If you know works and restart the computer. • If the problem persists, contact Dell (see page 74), and then restart the computer. Reseat all USB devices, check cable connections, and then restart the computer. If ...
... properly working memory of the same type into your computer (see page 72). • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools Light Pattern Problem Description A possible graphics card failure has occurred. A possible floppy drive or hard drive failure has occurred...memory configuration or compatibility error exists. • If you know works and restart the computer. • If the problem persists, contact Dell (see page 74), and then restart the computer. Reseat all USB devices, check cable connections, and then restart the computer. If ...
Owner's Manual
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Troubleshooting Tools 55 The system is an error message on your computer. • If the problem persists, contact Dell (see page 126). See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on page 36 for each card. Light Pattern Problem Description Suggested ...boots to make sure the boot sequence is correct for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 126). If the computer starts normally, troubleshoot the last card removed from a device (such as the floppy drive or hard drive), check the device to ensure that the...
Troubleshooting Tools 55 The system is an error message on your computer. • If the problem persists, contact Dell (see page 126). See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on page 36 for each card. Light Pattern Problem Description Suggested ...boots to make sure the boot sequence is correct for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 126). If the computer starts normally, troubleshoot the last card removed from a device (such as the floppy drive or hard drive), check the device to ensure that the...
Owner's Manual
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...174; Windows® desktop. This test typically takes 10 to 20 minutes and requires no interaction on page 37 and run the Dell Diagnostics before you contact Dell for the option you want. Lists the most common symptoms encountered and allows you to select a test based on (or restart..., click the button for technical assistance. You can customize the tests you see page 126). If you contact Dell, technical support will ask for your Service Tag. 56 Troubleshooting Tools If you wait too long and the operating system logo appears, continue to wait until you want to...
...174; Windows® desktop. This test typically takes 10 to 20 minutes and requires no interaction on page 37 and run the Dell Diagnostics before you contact Dell for the option you want. Lists the most common symptoms encountered and allows you to select a test based on (or restart..., click the button for technical assistance. You can customize the tests you see page 126). If you contact Dell, technical support will ask for your Service Tag. 56 Troubleshooting Tools If you wait too long and the operating system logo appears, continue to wait until you want to...
Owner's Manual
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..., close the Main Menu screen. A driver is needed. A driver acts like a translator between the device and any error conditions encountered. Dell ships your operating system • Connect or install a new device Troubleshooting Tools 57 Tab Results Errors Help Configuration Parameters Function Displays the results of the test and any other programs that...
..., close the Main Menu screen. A driver is needed. A driver acts like a translator between the device and any error conditions encountered. Dell ships your operating system • Connect or install a new device Troubleshooting Tools 57 Tab Results Errors Help Configuration Parameters Function Displays the results of the test and any other programs that...
Owner's Manual
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... Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click ...Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. Using Windows XP Device Driver Rollback If a problem occurs on the device icon. If you experience a problem with a [!]) on your computer after you installed the new driver. 58 Troubleshooting...
... Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click ...Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. Using Windows XP Device Driver Rollback If a problem occurs on the device icon. If you experience a problem with a [!]) on your computer after you installed the new driver. 58 Troubleshooting...
Owner's Manual
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...device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your computer to start the search. 3 Click Hardware Troubleshooter in when you received the computer. Use the CD only if ... all data on the hard drive. Restoring Your Operating System You can use it was in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve the incompatibility. Use System Restore as the first solution for which you previously extracted the driver files. 9...
...device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your computer to start the search. 3 Click Hardware Troubleshooter in when you received the computer. Use the CD only if ... all data on the hard drive. Restoring Your Operating System You can use it was in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve the incompatibility. Use System Restore as the first solution for which you previously extracted the driver files. 9...
Owner's Manual
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... date has only one restore point, then that you want to restore your computer. To change the restore point, you can undo the restoration. 60 Troubleshooting Tools NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you can either repeat the... point and click Next. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your Dell™ computer to the Windows Classic view.
... date has only one restore point, then that you want to restore your computer. To change the restore point, you can undo the restoration. 60 Troubleshooting Tools NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you can either repeat the... point and click Next. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your Dell™ computer to the Windows Classic view.
Owner's Manual
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Troubleshooting Tools 61 Enabling System Restore If you reinstall Windows XP with PC Restore, click Reboot in when you purchased the computer. Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on all countries or on the hard drive and removes ..., open, or delete any applications or drivers installed after you received your computer. NOTICE: If you do not press in all computers. Use Dell PC Restore by Symantec is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4...
Troubleshooting Tools 61 Enabling System Restore If you reinstall Windows XP with PC Restore, click Reboot in when you purchased the computer. Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on all countries or on the hard drive and removes ..., open, or delete any applications or drivers installed after you received your computer. NOTICE: If you do not press in all computers. Use Dell PC Restore by Symantec is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4...
Owner's Manual
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...on to the computer as administrator. Click Quit, and then log on the hard drive. 5 Click Yes when a confirmation message appears. Dell PC Restore enables you purchased your computer's hard drive, a message appears stating that the additional disk space is restored to reboot the ... a message appears stating that you that you cannot ever recall it to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools NOTE: If the partition for Free Space. 7 Click Finish to restore your computer. Click Quit; Click Finish and let the computer completely...
...on to the computer as administrator. Click Quit, and then log on the hard drive. 5 Click Yes when a confirmation message appears. Dell PC Restore enables you purchased your computer's hard drive, a message appears stating that the additional disk space is restored to reboot the ... a message appears stating that you that you cannot ever recall it to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools NOTE: If the partition for Free Space. 7 Click Finish to restore your computer. Click Quit; Click Finish and let the computer completely...
Owner's Manual
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... button to turn off the computer. For adequate cooling, do not use the back USB connectors for devices that you access the Dell Support website or call technical support. 66 Removing and Installing Parts The hard drive activity light is a minimum of two inches of...of speakers. For more information, see "System Setup Options" on page 116 for more information on the diagnostic code. NOTICE: Ensure that you troubleshoot a computer problem based on booting to the hard drive. Instead, perform an operating system shutdown. Use the headphone connector to attach a personal...
... button to turn off the computer. For adequate cooling, do not use the back USB connectors for devices that you access the Dell Support website or call technical support. 66 Removing and Installing Parts The hard drive activity light is a minimum of two inches of...of speakers. For more information, see "System Setup Options" on page 116 for more information on the diagnostic code. NOTICE: Ensure that you troubleshoot a computer problem based on booting to the hard drive. Instead, perform an operating system shutdown. Use the headphone connector to attach a personal...
Owner's Manual
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...motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in the troubleshooting process and provides for CDs are safe to use compressed air to clean the lens in their channels if they are dirty, clean the rollers...swab moistened lightly with isopropyl alcohol. 5 Recenter the rollers in the CD/DVD drive, and follow the instructions that accumulate during normal operation. Dell Technical Support Policy (U.S. Floppy Drive NOTICE: Do not attempt to clean drive heads with the playback quality of the operating system, software programs,...
...motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in the troubleshooting process and provides for CDs are safe to use compressed air to clean the lens in their channels if they are dirty, clean the rollers...swab moistened lightly with isopropyl alcohol. 5 Recenter the rollers in the CD/DVD drive, and follow the instructions that accumulate during normal operation. Dell Technical Support Policy (U.S. Floppy Drive NOTICE: Do not attempt to clean drive heads with the playback quality of the operating system, software programs,...
Owner's Manual
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... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...
... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...