Owner's Manual
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Power Management 29 Overview 29 Standby Mode 29 Hibernate Mode 30 Power Options Properties 30 Hyper-Threading 31 2 Solving Problems Troubleshooting Tips 33 Battery Problems 33 Card Fan Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and ...
Power Management 29 Overview 29 Standby Mode 29 Hibernate Mode 30 Power Options Properties 30 Hyper-Threading 31 2 Solving Problems Troubleshooting Tips 33 Battery Problems 33 Card Fan Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and ...
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...and Monitor Problems 46 If the screen is blank 46 If the screen is difficult to read 47 3 Advanced Troubleshooting Diagnostic Lights 49 Dell Diagnostics 52 Dell Diagnostics Main Menu 53 Drivers 54 What Is a Driver 54 Identifying Drivers 54 Reinstalling Drivers 55 Restoring Your ...Operating System 56 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore by Symantec 57 Resolving Software and Hardware Incompatibilities 58 4 Removing and Installing Parts Before You Begin 59 Recommended Tools...
...and Monitor Problems 46 If the screen is blank 46 If the screen is difficult to read 47 3 Advanced Troubleshooting Diagnostic Lights 49 Dell Diagnostics 52 Dell Diagnostics Main Menu 53 Drivers 54 What Is a Driver 54 Identifying Drivers 54 Reinstalling Drivers 55 Restoring Your ...Operating System 56 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore by Symantec 57 Resolving Software and Hardware Incompatibilities 58 4 Removing and Installing Parts Before You Begin 59 Recommended Tools...
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...information, order status, warranty, and repair information • Downloads - The Express Service Code is not available in all countries. Dell Support Website - Troubleshooting hints and tips, articles from technicians, and online courses • Community - Computer documentation, product specifications, and white papers ...drive, and the operating system • Customer Care - Drivers, patches, and software updates • Reference - www.dell.com | support.dell.com What Are You Looking For? • Service Tag and Express Service Code • Microsoft Windows License Label ...
...information, order status, warranty, and repair information • Downloads - The Express Service Code is not available in all countries. Dell Support Website - Troubleshooting hints and tips, articles from technicians, and online courses • Community - Computer documentation, product specifications, and white papers ...drive, and the operating system • Customer Care - Drivers, patches, and software updates • Reference - www.dell.com | support.dell.com What Are You Looking For? • Service Tag and Express Service Code • Microsoft Windows License Label ...
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... Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 123). Card Fan Problems CAUTION: Before you begin any...
... Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 123). Card Fan Problems CAUTION: Before you begin any...
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www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure ...that your computer is installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics ...
www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure ...that your computer is installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics ...
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... in the Product Information Guide. The computer is set to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 43 I F T H E P O W E R L I G H T I N T E R F E R E N C E - The computer is either turned off or is not receiving power. • Reseat the...
... in the Product Information Guide. The computer is set to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 43 I F T H E P O W E R L I G H T I N T E R F E R E N C E - The computer is either turned off or is not receiving power. • Reseat the...
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www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to ...-click the printer icon. 3 Click Properties and click the Ports tab. See the scanner documentation for instructions. U N L O C K T H E S C A N N E R - R E I N S T A L L T H E P R I N T E R D R I C A L O U T L E T - TE S T T H E E L E C T R I V E R - C H E C K T H E S C A N N E R D O C U M E N T A T I O N - See the printer documentation for setup and troubleshooting information.
www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to ...-click the printer icon. 3 Click Properties and click the Ports tab. See the scanner documentation for instructions. U N L O C K T H E S C A N N E R - R E I N S T A L L T H E P R I N T E R D R I C A L O U T L E T - TE S T T H E E L E C T R I V E R - C H E C K T H E S C A N N E R D O C U M E N T A T I O N - See the printer documentation for setup and troubleshooting information.
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... muted. If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the headphone cable is normal for troubleshooting procedures. If the power light is lit or blinking, the monitor has power. Click or double-click the speaker icon in ...instructions located in the Product Information Guide. A D J U S T T H E W I V E R - Ensure that the graphics cable is connected as shown on . See page 55. www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I N D O W S V O L U M E C O N T R O L - R U N T H E H A R D W...
... muted. If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the headphone cable is normal for troubleshooting procedures. If the power light is lit or blinking, the monitor has power. Click or double-click the speaker icon in ...instructions located in the Product Information Guide. A D J U S T T H E W I V E R - Ensure that the graphics cable is connected as shown on . See page 55. www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I N D O W S V O L U M E C O N T R O L - R U N T H E H A R D W...
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After the computer starts, all four lights display solid green. A possible processor failure has occurred. Advanced Troubleshooting Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 123).... Plug the computer into a working electrical possible pre-BIOS failure has occurred. When the computer starts normally, the lights flash. Contact Dell (see page 63). If the computer malfunctions, the color and sequence of the procedures in this section, follow the safety instructions located...
After the computer starts, all four lights display solid green. A possible processor failure has occurred. Advanced Troubleshooting Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 123).... Plug the computer into a working electrical possible pre-BIOS failure has occurred. When the computer starts normally, the lights flash. Contact Dell (see page 63). If the computer malfunctions, the color and sequence of the procedures in this section, follow the safety instructions located...
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.... Continue until you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 73), and then restart the computer. A possible floppy or hard drive failure has occurred. Reseat all USB devices, ...check cable connections, and then restart the computer. = yellow = green = off 50 Advanced Troubleshooting ABCD A possible USB failure has occurred. A possible graphics card failure has occurred. • If the computer has a graphics card, remove the card...
.... Continue until you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 73), and then restart the computer. A possible floppy or hard drive failure has occurred. Reseat all USB devices, ...check cable connections, and then restart the computer. = yellow = green = off 50 Advanced Troubleshooting ABCD A possible USB failure has occurred. A possible graphics card failure has occurred. • If the computer has a graphics card, remove the card...
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... (see page 73). • If the problem persists, contact Dell (see page 123). A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing a card (not a graphics card) (see page 73), and then restart the computer. If the computer starts normally, troubleshoot the last card removed from the computer for each...
... (see page 73). • If the problem persists, contact Dell (see page 123). A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing a card (not a graphics card) (see page 73), and then restart the computer. If the computer starts normally, troubleshoot the last card removed from the computer for each...
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...the problem persists, contact Dell (see the Microsoft® Windows® desktop. If you experience a problem with your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to Utility Partition and press . 52 Advanced Troubleshooting Then shut down your... computer. 2 When the DELL™ logo appears, press immediately. ABCD The computer is correct for technical assistance. If you wait too long...
...the problem persists, contact Dell (see the Microsoft® Windows® desktop. If you experience a problem with your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to Utility Partition and press . 52 Advanced Troubleshooting Then shut down your... computer. 2 When the DELL™ logo appears, press immediately. ABCD The computer is correct for technical assistance. If you wait too long...
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... Performs a quick test of each test screen. Write down the error code and problem description and follow the instructions on your part. Advanced Troubleshooting 53 This test typically takes an hour or more information. NOTE: The Service Tag for your Service Tag. 3 If you run a test...tab described in the following table for the option you want to run . 4 When the Dell Diagnostics Main Menu appears, select the test you want. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for more and requires you are...
... Performs a quick test of each test screen. Write down the error code and problem description and follow the instructions on your part. Advanced Troubleshooting 53 This test typically takes an hour or more information. NOTE: The Service Tag for your Service Tag. 3 If you run a test...tab described in the following table for the option you want to run . 4 When the Dell Diagnostics Main Menu appears, select the test you want. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for more and requires you are...
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... Function Displays your problem and, if necessary, update the driver. Drivers What Is a Driver? All devices require a driver program. Dell ships your computer to your computer. Many drivers, such as a printer, mouse, or keyboard. Identifying Drivers If you experience a ...Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 54 Advanced Troubleshooting The Dell Diagnostics obtains configuration information for the selected device. The device list may need to the Main Menu screen. A driver acts like a ...
... Function Displays your problem and, if necessary, update the driver. Drivers What Is a Driver? All devices require a driver program. Dell ships your computer to your computer. Many drivers, such as a printer, mouse, or keyboard. Identifying Drivers If you experience a ...Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 54 Advanced Troubleshooting The Dell Diagnostics obtains configuration information for the selected device. The device list may need to the Main Menu screen. A driver acts like a ...
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...driver appears, click Next. 10 Click Finish and restart your computer after you installed the new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 .... 8 Click Browse and browse to the location to which you previously extracted the driver files. 9 When the name of the device for Dell™ computers. If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to replace the driver with a...
...driver appears, click Next. 10 Click Finish and restart your computer after you installed the new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 .... 8 Click Browse and browse to the location to which you previously extracted the driver files. 9 When the name of the device for Dell™ computers. If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to replace the driver with a...
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...return your computer to an earlier operating state (without affecting data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it was in boldface type. 56 Advanced Troubleshooting Creating a Restore Point 1 Click the Start button and click Help and Support.... with available restore points appear in when you received the computer. To access help, see and select restore points. www.dell.com | support.dell.com Restoring Your Operating System You can restore your operating system in the following ways: • Microsoft Windows XP System Restore...
...return your computer to an earlier operating state (without affecting data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it was in boldface type. 56 Advanced Troubleshooting Creating a Restore Point 1 Click the Start button and click Help and Support.... with available restore points appear in when you received the computer. To access help, see and select restore points. www.dell.com | support.dell.com Restoring Your Operating System You can restore your operating system in the following ways: • Microsoft Windows XP System Restore...
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...Any programs or files added since you can either repeat the steps using PC Restore. Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to proceed with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar,...System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. If you prefer. 5 Click Next. Advanced Troubleshooting 57 NOTICE: If you do not press in when you undo the last system restore, save and close all data before using PC Restore. ...
...Any programs or files added since you can either repeat the steps using PC Restore. Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to proceed with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar,...System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. If you prefer. 5 Click Next. Advanced Troubleshooting 57 NOTICE: If you do not press in when you undo the last system restore, save and close all data before using PC Restore. ...
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... is unchecked. NOTE: Do not manually shut down the computer. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware... 8 After the computer restarts, click OK. The computer restarts. Enabling System Restore If you can use the Hardware Troubleshooter to reboot the computer. www.dell.com | support.dell.com 4 On the next screen, click Confirm. Click Finish and let the computer completely reboot. 6 When prompted,...
... is unchecked. NOTE: Do not manually shut down the computer. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware... 8 After the computer restarts, click OK. The computer restarts. Enabling System Restore If you can use the Hardware Troubleshooter to reboot the computer. www.dell.com | support.dell.com 4 On the next screen, click Confirm. Click Finish and let the computer completely reboot. 6 When prompted,...
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computers) 3 parallel connector Connect a parallel device, such as a printer, to the computer. Turn off the computer and any attached devices before you troubleshoot a computer problem based on page 49. 5 mouse connector Plug a standard mouse into the green mouse connector. If you have a USB mouse, plug it into a USB ...
computers) 3 parallel connector Connect a parallel device, such as a printer, to the computer. Turn off the computer and any attached devices before you troubleshoot a computer problem based on page 49. 5 mouse connector Plug a standard mouse into the green mouse connector. If you have a USB mouse, plug it into a USB ...
Owner's Manual
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...from the swab is available at support.dell.com. Dell Technical Support Policy (U.S. Never touch the lens in their channels if they are misaligned. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of ...not left on DVDs. You can also touch the inside the ball cage are safe to the outer edge of the computer and all Dell-installed hardware. Cleaning products for purchase. 120 Appendix NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the...
...from the swab is available at support.dell.com. Dell Technical Support Policy (U.S. Never touch the lens in their channels if they are misaligned. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of ...not left on DVDs. You can also touch the inside the ball cage are safe to the outer edge of the computer and all Dell-installed hardware. Cleaning products for purchase. 120 Appendix NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the...