Owner's Manual
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... Technology (Optional 26 Enabling the QRT Feature in System Setup 27 Enabling the QRT feature in the Operating system 27 Hyper-Threading 27 2 Solving Problems Troubleshooting Tips 29 Battery Problems 29 Drive Problems 29 CD and DVD drive problems 30 Hard drive problems 31 E-Mail, Modem, and Internet Problems 31 Error...
... Technology (Optional 26 Enabling the QRT Feature in System Setup 27 Enabling the QRT feature in the Operating system 27 Hyper-Threading 27 2 Solving Problems Troubleshooting Tips 29 Battery Problems 29 Drive Problems 29 CD and DVD drive problems 30 Hard drive problems 31 E-Mail, Modem, and Internet Problems 31 Error...
Owner's Manual
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... Video and Monitor Problems 42 If the screen is blank 42 If the screen is difficult to read 43 3 Troubleshooting Tools Diagnostic Lights 45 Dell Diagnostics 48 When to Use the Dell Diagnostics 48 Dell Diagnostics Main Menu 48 Drivers 49 What Is a Driver 49 Reinstalling Drivers 50 Resolving Software and Hardware Incompatibilities 51...
... Video and Monitor Problems 42 If the screen is blank 42 If the screen is difficult to read 43 3 Troubleshooting Tools Diagnostic Lights 45 Dell Diagnostics 48 When to Use the Dell Diagnostics 48 Dell Diagnostics Main Menu 48 Drivers 49 What Is a Driver 49 Reinstalling Drivers 50 Resolving Software and Hardware Incompatibilities 51...
Owner's Manual
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...support site. • Community - Certified drivers, patches, and software updates • Desktop System Software (DSS)- If you reinstall the operating system for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS provides critical updates for your operating system... is necessary for correct operation of your computer and operating system and installs the updates appropriate for components, such premier.support.dell.com. Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions...
...support site. • Community - Certified drivers, patches, and software updates • Desktop System Software (DSS)- If you reinstall the operating system for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS provides critical updates for your operating system... is necessary for correct operation of your computer and operating system and installs the updates appropriate for components, such premier.support.dell.com. Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions...
Owner's Manual
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... before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. R E P L A C E T H E B A T T E R Y - E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - ...from recognizing the drive. If you have to the manufacturer's instructions. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. CAUTION: Before you begin...
... before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. R E P L A C E T H E B A T T E R Y - E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - ...from recognizing the drive. If you have to the manufacturer's instructions. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. CAUTION: Before you begin...
Owner's Manual
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...Guide. See the software documentation for minimum memory requirements. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not ...conflict with the memory. • Run the Dell Diagnostics (see page 48). 36 Solving Problems BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, ...
...Guide. See the software documentation for minimum memory requirements. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not ...conflict with the memory. • Run the Dell Diagnostics (see page 48). 36 Solving Problems BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, ...
Owner's Manual
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... devices on a power strip • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. The computer is either turned off or is turned on the back of the procedures in this section, follow the safety instructions located in...
... devices on a power strip • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. The computer is either turned off or is turned on the back of the procedures in this section, follow the safety instructions located in...
Owner's Manual
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... begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. See the printer documentation for setup and troubleshooting information. For a USB printer, ensure that your scanner, contact the scanner's manufacturer. Scanner Problems CAUTION: Before you need technical assistance for your scanner is USB...
... begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. See the printer documentation for setup and troubleshooting information. For a USB printer, ensure that your scanner, contact the scanner's manufacturer. Scanner Problems CAUTION: Before you need technical assistance for your scanner is USB...
Owner's Manual
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... cable connectors to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I N D O W S V O L U M E C O N T R O L - If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the headphone cable is normal for troubleshooting procedures. If the power light is lit or blinking, the monitor has power. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 51. Click or double-click the speaker icon in...
... cable connectors to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I N D O W S V O L U M E C O N T R O L - If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the headphone cable is normal for troubleshooting procedures. If the power light is lit or blinking, the monitor has power. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 51. Click or double-click the speaker icon in...
Owner's Manual
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..."off before booting to the operating system. A possible processor failure has occurred. If the computer starts normally, reinstall an additional module. Troubleshooting Tools 45 Memory modules are detected, but a memory failure has occurred. • If you have identified a faulty module or reinstalled all... the computer into your computer has four lights labeled "1," "2," "3," and "4" on the front panel (see page 111). button. Contact Dell (see page 66), and then restart the computer. When the computer starts normally, the lights flash. Continue until you have two or ...
..."off before booting to the operating system. A possible processor failure has occurred. If the computer starts normally, reinstall an additional module. Troubleshooting Tools 45 Memory modules are detected, but a memory failure has occurred. • If you have identified a faulty module or reinstalled all... the computer into your computer has four lights labeled "1," "2," "3," and "4" on the front panel (see page 111). button. Contact Dell (see page 66), and then restart the computer. When the computer starts normally, the lights flash. Continue until you have two or ...
Owner's Manual
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...data cables and occurred. No memory modules are compatible with your computer (see page 65). • If the problem persists, contact Dell (see page 111). • Ensure that no special memory module/memory connector placement requirements exist (see page 65). • ...install properly working memory of the same type into your computer (see page 65). • If the problem persists, contact Dell (see page 111). 46 Troubleshooting Tools Light Pattern Problem Description Suggested Resolution A possible graphics card failure has occurred. • If the computer has a graphics ...
...data cables and occurred. No memory modules are compatible with your computer (see page 65). • If the problem persists, contact Dell (see page 111). • Ensure that no special memory module/memory connector placement requirements exist (see page 65). • ...install properly working memory of the same type into your computer (see page 65). • If the problem persists, contact Dell (see page 111). 46 Troubleshooting Tools Light Pattern Problem Description Suggested Resolution A possible graphics card failure has occurred. • If the computer has a graphics ...
Owner's Manual
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The computer is operating in a normal operating condition after POST. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see page 51). 4 If the problem persists, contact Dell (see page 111). See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on the optional MCE remote...
The computer is operating in a normal operating condition after POST. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see page 51). 4 If the problem persists, contact Dell (see page 111). See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on the optional MCE remote...
Owner's Manual
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...; computers. 1 Turn on the screen. Run Express Test first to wait until you cannot resolve the error condition, contact Dell (see page 111). 48 Troubleshooting Tools Performs a thorough check of tracing the problem quickly. If you see page 48). If you wait too long and the operating system logo appears, ...
...; computers. 1 Turn on the screen. Run Express Test first to wait until you cannot resolve the error condition, contact Dell (see page 111). 48 Troubleshooting Tools Performs a thorough check of tracing the problem quickly. If you see page 48). If you wait too long and the operating system logo appears, ...
Owner's Manual
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... Describes the test and may indicate requirements for the selected device. You may not display the names of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you : • Upgrade your operating system. • Reinstall your hardware configuration...Symptom Tree option, click the applicable tab described in the left pane of the screen. Troubleshooting Tools 49 Displays error conditions encountered, error codes, and the problem description. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. All devices require a ...
... Describes the test and may indicate requirements for the selected device. You may not display the names of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you : • Upgrade your operating system. • Reinstall your hardware configuration...Symptom Tree option, click the applicable tab described in the left pane of the screen. Troubleshooting Tools 49 Displays error conditions encountered, error codes, and the problem description. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. All devices require a ...
Owner's Manual
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...Drivers 1 After copying the driver files to see page 50). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7... 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3..., click the Start button and right-click My Computer. 2 Click Properties. 50 Troubleshooting Tools
...Drivers 1 After copying the driver files to see page 50). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7... 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3..., click the Start button and right-click My Computer. 2 Click Properties. 50 Troubleshooting Tools
Owner's Manual
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... certain regions. Restoring Your Operating System You can use the Hardware Troubleshooter to resolve the incompatibility. Dell PC Restore permanently deletes all data on computers purchased in an undesirable operating state. NOTE: Dell PC Restore is detected but incorrectly configured, you previously extracted the ...to an earlier operating state (without affecting data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it was in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on using...
... certain regions. Restoring Your Operating System You can use the Hardware Troubleshooter to resolve the incompatibility. Dell PC Restore permanently deletes all data on computers purchased in an undesirable operating state. NOTE: Dell PC Restore is detected but incorrectly configured, you previously extracted the ...to an earlier operating state (without affecting data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it was in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on using...
Owner's Manual
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... the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that you can undo the restoration. 52 Troubleshooting Tools System Restore does not monitor your Dell™ computer to resolve the problem.
... the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that you can undo the restoration. 52 Troubleshooting Tools System Restore does not monitor your Dell™ computer to resolve the problem.
Owner's Manual
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To see if System Restore is unchecked. If possible, back up the data before using PC Restore. If you purchased the computer. Troubleshooting Tools 53 If possible, back up all data before using PC Restore. To use PC Restore: 1 Turn on computers purchased in certain regions....want to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next. Using Dell PC Restore by Symantec only as the last method to complete. NOTICE: Using PC Restore permanently deletes all data on . including data files-are ...
To see if System Restore is unchecked. If possible, back up the data before using PC Restore. If you purchased the computer. Troubleshooting Tools 53 If possible, back up all data before using PC Restore. To use PC Restore: 1 Turn on computers purchased in certain regions....want to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next. Using Dell PC Restore by Symantec only as the last method to complete. NOTICE: Using PC Restore permanently deletes all data on . including data files-are ...
Owner's Manual
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...then log on as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. 54 Troubleshooting Tools NOTE: If the partition for PC Restore does not exist on your computer's operating system to its original operating state, the screens that ...drive space. NOTE: If you do not log on as administrator. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. Dell PC Restore enables you purchased your computer, even to the computer as a local administrator. To remove PC Restore: 1 Log on as a local ...
...then log on as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. 54 Troubleshooting Tools NOTE: If the partition for PC Restore does not exist on your computer's operating system to its original operating state, the screens that ...drive space. NOTE: If you do not log on as administrator. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. Dell PC Restore enables you purchased your computer, even to the computer as a local administrator. To remove PC Restore: 1 Log on as a local ...
Owner's Manual
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..., uses, and can radiate radio frequency energy and, if not installed and used in accordance with the computer. 2 All Dell-standard components included in the troubleshooting process and provides for the computer and any Dell-branded monitors, keyboards, mice, speakers, microphones for the duration of "Third-Party" Software and Peripherals Third-party software...
..., uses, and can radiate radio frequency energy and, if not installed and used in accordance with the computer. 2 All Dell-standard components included in the troubleshooting process and provides for the computer and any Dell-branded monitors, keyboards, mice, speakers, microphones for the duration of "Third-Party" Software and Peripherals Third-party software...
Owner's Manual
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... Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 45 F floppy drive installing, 87 removing, 85 H hard drive installing, 77 problems, 31 removing, 76 hardware Dell Diagnostics, 48 Hardware Troubleshooter, 51 Help and Support Center, 11 hibernate mode, 24, 26 Hyper-Threading, 27 I IEEE 1394 problems, 33 installing parts before you begin, 55 recommended...
... Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 45 F floppy drive installing, 87 removing, 85 H hard drive installing, 77 problems, 31 removing, 76 hardware Dell Diagnostics, 48 Hardware Troubleshooter, 51 Help and Support Center, 11 hibernate mode, 24, 26 Hyper-Threading, 27 I IEEE 1394 problems, 33 installing parts before you begin, 55 recommended...