Owner's Manual
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Dell™ Photo All-in-One Printer 962 Owner's Manual Look Inside For: • Ordering Supplies • Getting Started • Using Your Printer • Understanding the Software • Maintenance and Troubleshooting www.dell.com/supplies | support.dell.com
Dell™ Photo All-in-One Printer 962 Owner's Manual Look Inside For: • Ordering Supplies • Getting Started • Using Your Printer • Understanding the Software • Maintenance and Troubleshooting www.dell.com/supplies | support.dell.com
Owner's Manual
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Using Printing Preferences 69 Printing Preferences Tabs 70 Using Dell Picture Studio v2.0 70 4 Ink Cartridge Maintenance Replacing Ink Cartridges 71 Aligning Ink Cartridges 74 Cleaning the Ink Cartridge Nozzles 75 5 Troubleshooting Setup Problems 77 Computer Problems 77 Removing and Reinstalling Software 78 Printer Problems 79 General Problems 80 Fax Problems 80 Paper Problems 81 Error Messages and Lights 84 Improving Print Quality 86 6 Contacting Dell Technical Assistance 89 Automated Order-Status Service 90 Contacting Dell 90 Contents 7
Using Printing Preferences 69 Printing Preferences Tabs 70 Using Dell Picture Studio v2.0 70 4 Ink Cartridge Maintenance Replacing Ink Cartridges 71 Aligning Ink Cartridges 74 Cleaning the Ink Cartridge Nozzles 75 5 Troubleshooting Setup Problems 77 Computer Problems 77 Removing and Reinstalling Software 78 Printer Problems 79 General Problems 80 Fax Problems 80 Paper Problems 81 Error Messages and Lights 84 Improving Print Quality 86 6 Contacting Dell Technical Assistance 89 Automated Order-Status Service 90 Contacting Dell 90 Contents 7
Owner's Manual
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... Setting Up Your Printer poster. NOTE: You can use the Dell Photo AIO Printer 962 to a wall jack. Setting Up Your Printer NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP. Please contact your printer to a computer to a telephone line before you encounter problems during setup, see "Troubleshooting" on page 77...
... Setting Up Your Printer poster. NOTE: You can use the Dell Photo AIO Printer 962 to a wall jack. Setting Up Your Printer NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP. Please contact your printer to a computer to a telephone line before you encounter problems during setup, see "Troubleshooting" on page 77...
Owner's Manual
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... • Glossy/photo • Coated If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings. www.dell.com | support.dell.com From this Advanced Fax option: Country Code (continued) Call Diagnostics You can select: ...; Audio on • Print T.30 signals report • Both audio and report NOTE: This feature is intended for advanced troubleshooting only. Paper type Plain Transparency Glossy/photo Coated Quality/Speed settings Black and Color Cartridges Installed Photo and Color Cartridges Installed Normal Photo...
... • Glossy/photo • Coated If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings. www.dell.com | support.dell.com From this Advanced Fax option: Country Code (continued) Call Diagnostics You can select: ...; Audio on • Print T.30 signals report • Both audio and report NOTE: This feature is intended for advanced troubleshooting only. Paper type Plain Transparency Glossy/photo Coated Quality/Speed settings Black and Color Cartridges Installed Photo and Color Cartridges Installed Normal Photo...
Owner's Manual
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... needs. 1 Click Start → All Programs (or Programs) → Dell Printers → Dell Photo AIO Printer 962 → Dell All-In-One Center. 2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Printer Setup Utility. 58 Using the Printer See "Faxing Using the Printer Operator Panel" on page 55 for your computer modem...
... needs. 1 Click Start → All Programs (or Programs) → Dell Printers → Dell Photo AIO Printer 962 → Dell All-In-One Center. 2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Printer Setup Utility. 58 Using the Printer See "Faxing Using the Printer Operator Panel" on page 55 for your computer modem...
Owner's Manual
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...; Customer support website - Understanding the Software 67 3 Understanding the Software The printer software includes: • Dell Printer Solution Center (for troubleshooting, maintenance, and cartridge ordering information) • Dell All-In-One Center (for scanning, copying, and faxing) • Printing Preferences (for printing) • Dell Picture Studio v2.0 (for all Black printing icon - Click this button to...
...; Customer support website - Understanding the Software 67 3 Understanding the Software The printer software includes: • Dell Printer Solution Center (for troubleshooting, maintenance, and cartridge ordering information) • Dell All-In-One Center (for scanning, copying, and faxing) • Printing Preferences (for printing) • Dell Picture Studio v2.0 (for all Black printing icon - Click this button to...
Owner's Manual
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...• Manage photos (copy them , perform creative copying). www.dell.com | support.dell.com To access the Dell Printer Solution Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. NOTE: Click See More Scan Settings to folders, ... and color of the scanned area. • Lighten or darken your copies. • Enlarge or reduce your copies. • Access troubleshooting and maintenance information. • Preview images you will use the scan. • Select Fax Now. In this section: Scan or Fax...
...• Manage photos (copy them , perform creative copying). www.dell.com | support.dell.com To access the Dell Printer Solution Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. NOTE: Click See More Scan Settings to folders, ... and color of the scanned area. • Lighten or darken your copies. • Enlarge or reduce your copies. • Access troubleshooting and maintenance information. • Preview images you will use the scan. • Select Fax Now. In this section: Scan or Fax...
Owner's Manual
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... and Utilities CD. 2 In Windows XP. click Start→ My Computer. The Dell Photo AIO Printer 962 supports Windows 2000 and Windows XP. In Windows 2000, double-click My Computer from your printer, and then restart the computer. 5 Troubleshooting Follow these tips when you troubleshoot your screen to complete the installation. Setup Problems Computer Problems VE...
... and Utilities CD. 2 In Windows XP. click Start→ My Computer. The Dell Photo AIO Printer 962 supports Windows 2000 and Windows XP. In Windows 2000, double-click My Computer from your printer, and then restart the computer. 5 Troubleshooting Follow these tips when you troubleshoot your screen to complete the installation. Setup Problems Computer Problems VE...
Owner's Manual
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.... If necessary, double-click setup.exe. 78 Troubleshooting If the Dell Photo AIO Printer 962 does not appear in the list of programs, the printer software is not installed. Install the printer software. SET YOUR PRINTER AS THE DEFAULT PRINTER - Windows 2000 1 Click Start→ Settings→ Printers. 2 Right-click Dell Photo AIO Printer 962 and select Set as Default. For more...
.... If necessary, double-click setup.exe. 78 Troubleshooting If the Dell Photo AIO Printer 962 does not appear in the list of programs, the printer software is not installed. Install the printer software. SET YOUR PRINTER AS THE DEFAULT PRINTER - Windows 2000 1 Click Start→ Settings→ Printers. 2 Right-click Dell Photo AIO Printer 962 and select Set as Default. For more...
Owner's Manual
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... 2000 1 Click Start→ Settings→ Printers. 2 Double-click Dell Photo AIO Printer 962, and then click Printer. 3 Make sure a check mark is next to Pause Printing, click it to deselect it. C H E C K F O R F L A S H I N G L I G HT S O N T H E P R I N T E R - ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER AND TAPE FROM EACH CARTRIDGE. Troubleshooting 79 For more information, see "Error...
... 2000 1 Click Start→ Settings→ Printers. 2 Double-click Dell Photo AIO Printer 962, and then click Printer. 3 Make sure a check mark is next to Pause Printing, click it to deselect it. C H E C K F O R F L A S H I N G L I G HT S O N T H E P R I N T E R - ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER AND TAPE FROM EACH CARTRIDGE. Troubleshooting 79 For more information, see "Error...
Owner's Manual
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...Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on. 2 Print a job to use , reinstall it in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your Dell printer installed on each one of the printer: 1 Click Start→ Settings→ Printers and Faxes and if you accidentally delete printer that was originally used for your Dell printer.... IF IT IS, WAIT UNTIL THE OTHER DEVICE IS FINISHED BEFORE SENDING YOUR FAX. 80 Troubleshooting by left clicking on your computer's USB connector that you always plug the USB cable back ...
...Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on. 2 Print a job to use , reinstall it in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your Dell printer installed on each one of the printer: 1 Click Start→ Settings→ Printers and Faxes and if you accidentally delete printer that was originally used for your Dell printer.... IF IT IS, WAIT UNTIL THE OTHER DEVICE IS FINISHED BEFORE SENDING YOUR FAX. 80 Troubleshooting by left clicking on your computer's USB connector that you always plug the USB cable back ...
Owner's Manual
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... S M A L L E R A M O U N T O F P A P E R W H E N P R I N T I N G M U L T I P L E P A G E S - MAKE SURE THE MEMORY IS NOT FULL. MAKE SURE THE PRINTER DETECTS THE DIAL TONE. Troubleshooting 81 IF IT DOES, SEE "CHECK FOR A PAPER JAM" ON PAGE 82. For more information, see "Print Media Guidelines for the Paper Support... L O A D E D T H E P A P E R C O R R E C T L Y - MAKE SURE THE POWER SUPPLY, TELEPHONE, HANDSET, AND ANSWERING MACHINE CONNECTIONS ARE SECURE. U S E O N L Y P A P E R R E C O M M E N D E D F O R Y O U R P R IN T E R - MAKE SURE THE PRINTER DOESN'T HAVE A PAPER JAM.
... S M A L L E R A M O U N T O F P A P E R W H E N P R I N T I N G M U L T I P L E P A G E S - MAKE SURE THE MEMORY IS NOT FULL. MAKE SURE THE PRINTER DETECTS THE DIAL TONE. Troubleshooting 81 IF IT DOES, SEE "CHECK FOR A PAPER JAM" ON PAGE 82. For more information, see "Print Media Guidelines for the Paper Support... L O A D E D T H E P A P E R C O R R E C T L Y - MAKE SURE THE POWER SUPPLY, TELEPHONE, HANDSET, AND ANSWERING MACHINE CONNECTIONS ARE SECURE. U S E O N L Y P A P E R R E C O M M E N D E D F O R Y O U R P R IN T E R - MAKE SURE THE PRINTER DOESN'T HAVE A PAPER JAM.
Owner's Manual
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Near the paper exit tray 1 Raise the printer unit. 2 Pull firmly on the paper to remove it . 3 Close the printer unit. 4 Press the Select button. 5 Resend your print job to print any missing pages. Near the rear access door 1 Open the rear access door. 2 Pull firmly on the paper to remove it . 3 Close the rear access door. 4 Press the Select button. 5 Resend your print job to print any missing pages. Troubleshooting 83
Near the paper exit tray 1 Raise the printer unit. 2 Pull firmly on the paper to remove it . 3 Close the printer unit. 4 Press the Select button. 5 Resend your print job to print any missing pages. Near the rear access door 1 Open the rear access door. 2 Pull firmly on the paper to remove it . 3 Close the rear access door. 4 Press the Select button. 5 Resend your print job to print any missing pages. Troubleshooting 83
Owner's Manual
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...Check for a paper jam" on page 82. Follow the instructions on the display to bow in the printer. Solution: Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 71.... the paper into the printer. • You do not load too much paper in the printer. • The paper guide rests against the edges of paper. If you are about 25 percent full, 15 percent full, and 5 percent full. www.dell.com | support.dell.com TO P REV ... information, see "Replacing Ink Cartridges" on page 71. 84 Troubleshooting Install a Black or Photo ink cartridge.
...Check for a paper jam" on page 82. Follow the instructions on the display to bow in the printer. Solution: Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 71.... the paper into the printer. • You do not load too much paper in the printer. • The paper guide rests against the edges of paper. If you are about 25 percent full, 15 percent full, and 5 percent full. www.dell.com | support.dell.com TO P REV ... information, see "Replacing Ink Cartridges" on page 71. 84 Troubleshooting Install a Black or Photo ink cartridge.
Owner's Manual
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... feed error has occurred. For more information, see "Replacing Ink Cartridges" on page 71. • Disconnect and then reconnect the printer power cable. Troubleshooting 85 Solution: Install a Color ink cartridge. For more information, see "Check for your print job. For more information, see "Replacing Ink Cartridges" on page 71. ...
... feed error has occurred. For more information, see "Replacing Ink Cartridges" on page 71. • Disconnect and then reconnect the printer power cable. Troubleshooting 85 Solution: Install a Color ink cartridge. For more information, see "Check for your print job. For more information, see "Replacing Ink Cartridges" on page 71. ...
Owner's Manual
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.... • Disconnect and then reconnect the printer power cable. • Restart the computer. • Remove and reinstall the printer software. For example, use Dell Premium Photo Paper if you are not satisfied with the computer. Use Dell Premium Photo Paper if you are printing photos...What it indicates: The printer is a heavier weight, bright white, or coated. For more information on cleaning ink cartridges, see "Aligning Ink Cartridges" on page 78. Improving Print Quality If you are several different ways to support.dell.com. 86 Troubleshooting The Print dialog box appears...
.... • Disconnect and then reconnect the printer power cable. • Restart the computer. • Remove and reinstall the printer software. For example, use Dell Premium Photo Paper if you are not satisfied with the computer. Use Dell Premium Photo Paper if you are printing photos...What it indicates: The printer is a heavier weight, bright white, or coated. For more information on cleaning ink cartridges, see "Aligning Ink Cartridges" on page 78. Improving Print Quality If you are several different ways to support.dell.com. 86 Troubleshooting The Print dialog box appears...
Owner's Manual
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To access the Dell Printer Solution Center: 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 2 Click the Troubleshooting tab. Troubleshooting 87
To access the Dell Printer Solution Center: 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 2 Click the Troubleshooting tab. Troubleshooting 87
Owner's Manual
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F fax group dial, 63 on hook dial, 64 receiving automatically, 56 receiving manually, 56 receiving with an answering machine connected to the printer, 57 speed dial, 62 faxing, 65 G general troubleshooting, 80 glossy paper loading, 35 greeting cards loading, 35 group dial list, 63 I index cards loading, 35 ink cartridges aligning, 74 cleaning...
F fax group dial, 63 on hook dial, 64 receiving automatically, 56 receiving manually, 56 receiving with an answering machine connected to the printer, 57 speed dial, 62 faxing, 65 G general troubleshooting, 80 glossy paper loading, 35 greeting cards loading, 35 group dial list, 63 I index cards loading, 35 ink cartridges aligning, 74 cleaning...
Owner's Manual
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...software, 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17 S safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 specialty media cards, 35 envelopes, 35 glossy, 35 greeting cards, 35 index ..., 35 speed dial list, 62 creating from the computer, 63 creating from the operator panel, 62 using, 64 support contacting Dell, 90 T transparencies loading, 35 troubleshooting error messages and lights, 84 general, 80 setup, 77 W warranty, 110 Index 121
...software, 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17 S safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 specialty media cards, 35 envelopes, 35 glossy, 35 greeting cards, 35 index ..., 35 speed dial list, 62 creating from the computer, 63 creating from the operator panel, 62 using, 64 support contacting Dell, 90 T transparencies loading, 35 troubleshooting error messages and lights, 84 general, 80 setup, 77 W warranty, 110 Index 121